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KEITH [email protected] I 469-387-2944 I LINKEDIN.COM/IN/KEITH-
MCCARTY
MARKETING SYSTEMS SR. PROJECT MANAGER
Senior Support Manager of Marketing’s Help Desk and Servers • Manage Technical Staff Supporting Creative Teams for 19 Years • Manage Capital Budget for Marketing’s Technology Acquisitions
PROFESSIONAL EXPERIENCE
JCPenney Headquarters, Plano, TX 1994–Present
Marketing Systems Sr. Project Manager 2011–PresentMarketing Sr. Systems Manager 2008–2011Division Systems Manager 1999–2008Systems Manager 1997–1999Sr. Systems Coordinator 1997CEPS Technical Specialist 1994–1997Promoted through a series of management positions with increasing responsibilities based on strong technical skills and team leadership performance. Notable achievements:
Decrease user support incidents by 39% by standardizing the Mac software installation in 2015 Stabilize Marketing’s file servers by moving to HA Fault Tolerant servers class Setup Disaster Recovery server in offsite location and full system Business Continuity Plan Proposed and led project to implement fiber optic network switches and media converters to
deliver high speed network to the desktops Proposed and led project to implement postscript printing solutions for the creative teams Active participant bringing in a full end-to-end Publishing system for Catalog Won “Catalog Associate of the Month” award in 1996
Motorola Computer Group Headquarters, Farmers Branch, TX 1985–1994
Field Engineer in Charge 1992–1994 Provide daily technical work direction and planning for six Field Engineers Coordinate installations, upgrades and all service activities for major accounts in north Texas,
Oklahoma, Arkansas, northern Louisiana and western TennesseeField Service Engineer 1985–1992
Won “Employee of the quarter” award in 1986 Provide technical support to major accounts in DFW Metroplex area for all servers, peripherals,
workstations and printers
National Data Communications, Dallas, TX 1979–1985
Field Service Engineer Lead, South Community Hospital, Oklahoma City, OK 1982–1985 Interface between hospital management and National Data Communications Technical lead for the support and maintenance of all computer systems and peripherals
Field Service Engineer, Methodist Hospital, Jacksonville, FL 1979–1982 Diagnose problems to achieve repairs for all systems and peripherals utilizing multi-meters,
Tektronix oscilloscopes and all diagnostic tools
Schedule and perform preventive maintenance to ensure overall system reliability
EDUCATION
Control Data Institute of Technology
TECHNOLOGY SKILLS
Working knowledge of Solaris 10, Sun Cluster 3.x, SUN 6xxx Storage, CAM 3.1 RAID disk administration, Veritas NetBackup, IBM Tivoli, Redhat 6x, Brocade FC Switches, MS Windows and Mac operating systems. Understanding of networking routing and protocols TCP/IP, DNS, AFP/SMB, Firewall rules Applications include MS Excel, Word, Outlook Lync, Visio, Adobe Creative Cloud 2015, Font Agent Pro, FileMaker Pro, Xinet, Dalim ES, Workhorse, Looklet, WAM!NET and BMC Remedy IT Service Management
