Keep Commitments &

Deliver Results

Delivering results give you instant credibility and instant trust

End Result

How delivering result inspire trust

Establish clear results up front

Demonstrate results

“What they consider “good or even “great” results were only

mediocre to the people whom they delivered.”

Compare and Contrast:

Child vs. Hours at Work

Less talk more action

Shorter presentations more results

Results give accountability

Establish a track record of results.

Get the right things done.

Make things happen.

Accomplish what you’re hired to do.

Be on time and within budget.

Don’t overpromise and under deliver.

Don’t make an excuse for not delivering.

Keeping commitments is closely linked to both Talk Straight and Deliver Results.

Always deliver what you say you will. Never make a promise that you can't follow have to show that you will do your part, even if it is difficult.

-Dennis Ross, Former U.S. Ambassador

In a AMA/HRI 2005 study on ethics, "keeping promises" was ranked as the number one behavior in creating an ethical culture.

“Not doing what they say" is the number one trust breaker.

Confidentiality can make or break trust

Compare & Contrast

Personal Organizational

Marriage Company & Banker

Relationship Internal & External

Children Employees & Vendors

Like Families, Businesses have commitments to honesty, integrity, and quality too.

Three signs of a hypocrite: when he speaks he speaks lies, when he makes a promise he breaks it, and when he is trusted he betrays his trust. -Muhammad

Knowing the differences within cultures

Can depend on what each person sees as important.

Chronos means Chronological time

Kairos means quality time

Organizational ---tend to be more rigid

Personal –flexible, what is going to have a higher impact

Both side of the trust see it differently need to make sure they are on the same page

Because keeping the commitment has such an impact on trust -integrity is key

Make, keep, repeat

Keep it realistic

Follow through with what is said

Recognize that the trust you build at home is likely the most important trust of all. – Stephen M. R. Covey

Covey, S., & Merrill, R. R. (2006). The speed of trust. New York, NY: Free Press.