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Phone: (07) 4671 1422

Brigalow: (07) 4671 5885

Fax: (07) 4671 3890

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John ClancyJohn ClancyJohn ClancyJohn Clancy 6666

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Stella McGovernStella McGovernStella McGovernStella McGovern 17171717

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Happy Birthday to all........Happy Birthday to all........Happy Birthday to all........Happy Birthday to all........

KALOMA CHRONICLEKALOMA CHRONICLEKALOMA CHRONICLEKALOMA CHRONICLE

MARCH 2017 EDITION

Hello Everyone, Goodness is about character - integrity, honesty, kindness, generosity, moral courage, and the like. More than anything else, it is about how we treat other people. Dennis Prager The opening of the new development of 30 beds has been delayed by about two weeks at this stage. It is unfortunate but unavoidable as we must get all the certification certificates in place before government will permit us to admit residents into the new section. As at the time of writing we anticipate the first admission to be the 20th March 2017 but will those awaiting placement informed. Thank you to residents who have been so very tolerant of the disruption during the development. Apologies for the lateness of this monthly edition of the Kaloma Newsletter. We have all been so busy with the development, home care accreditation and just the usual workings of aged care that it out a few days late. Melissa Reeves and Carolyn McKay who are both second in charge to the CEO position attended a very informative workshop in Aged Care Management and Leadership recently with me recently. It was an excellent opportunity to introduce Melissa and Carolyn to industry leaders. Congratulations to Bec Heitzmann who has been appointed Lifestyle Coordinator. Bec will take on this position as soon as we start admitting new residents. Bec's role will be to manage the Lifestyle Team including rostering and ensuring the standards are being met in terms of Standard 3 of the accreditation standards in particular.

Our MissionOur MissionOur MissionOur Mission Is to provide the highest standard of culturally relevant care based on Is to provide the highest standard of culturally relevant care based on Is to provide the highest standard of culturally relevant care based on Is to provide the highest standard of culturally relevant care based on respect, compassion and choice while assisting respect, compassion and choice while assisting respect, compassion and choice while assisting respect, compassion and choice while assisting those in our carethose in our carethose in our carethose in our care to to to to maimaimaimaintain theirntain theirntain theirntain their emotional and spiritual identity and physical potential.emotional and spiritual identity and physical potential.emotional and spiritual identity and physical potential.emotional and spiritual identity and physical potential. We strive to provide a safe and tranquil environment in which We strive to provide a safe and tranquil environment in which We strive to provide a safe and tranquil environment in which We strive to provide a safe and tranquil environment in which individuality isindividuality isindividuality isindividuality is upheld and extended familiesupheld and extended familiesupheld and extended familiesupheld and extended families are involved.are involved.are involved.are involved.

KALOMA KALOMA KALOMA KALOMA

GOONDIWINDIGOONDIWINDIGOONDIWINDIGOONDIWINDI From the Chief Executive OfficerFrom the Chief Executive OfficerFrom the Chief Executive OfficerFrom the Chief Executive Officer

PenPenPenPenni Robertsni Robertsni Robertsni Roberts

Welcome to Astrid Littlewood who has joined the lifestyle team. My goal is to have an evening program for a few hours for those residents who like to stay up later. Lisa Gardoll will also be doing some of these shifts. If any staff are interested in joining the Lifestyle Team then please speak to Bec. We are still recruiting for registered and enrolled nurses, personal carers, cleaning, laundry and kitchen staff so if you know of anyone interested please ask them to apply. Clinical Manager Carolyn McKay, representatives from both pharmacies and our IT representative James Cooper attended a webinar with me recently regarding the TelstraHealth (iCare) medication management software program. We are still looking into software programs as it will cost around $70,000 to implement the software and to train staff and both pharmacies. Staff - only two applications have been received for the $2,000 Kaloma bursary which will be announced at Kaloma's annual staff awards in April. I urge those of you who are studying and paying for your tuition to apply for this bursary. Please ask for nomination forms from Claire or Melissa at Reception. Kaloma will be leasing a clothing labelling machine and charging $1 per label. If you wish for the laundry staff to do this for you please ask to speak to Housekeeper Judi Batterham. Can residents and families please ensure all clothing is labelled before it comes on site. If you require the labelling services of laundry staff then please ask to speak to Judi. Please do not put these items into use without a permanent marker ink pen being used whilst we wait for the labels to arrive as they need to be ordered. Alternatively you can order woven labels on line. Please do not purchase the iron on labels as they melt and cause skin irritation when worn. Please speak to Judi also if you have missing items of clothing as there is a hanging rack in the laundry for unmarked clothing. Once again I ask staff to take more care of residents clothing - laundry staff are still having to soak clothing items as lipstick is being left in pockets of residents clothes. Residents and family are understandably upset about the damage to their clothing. The laundry staff pride themselves in returning residents clothing in good condition and you make their jobs very difficult when you neglect to check pockets. At the most recent Residents Meeting Residents indicated that they continue to be satisfied with the standard of care and service received from all staff. High praise is consistently given to maintenance, cleaning and laundry staff. Kaloma turns 30 years old in August 2017. We plan a celebration at Kaloma but also will be launching the 3rd 10 year history book about Kaloma. Thank you so much to the family history group who are assisting Julia Telford, Nicole Campbell and Kaloma with getting the stories together and launching the book. Jed Eglington will be video taping some of the oral histories of residents. A number of morning teas are planned so that residents can get together for an opportunity to talk about their history and have this information 'captured' in writing and on video for future generations. The Lifestyle Team will set the dates with Nicole/Julia and let you know. The book will be for sale from August 2017.

Residents can I ask please that you allow any out of date food in your rooms or fridge to be discarded by staff. Out of date food can cause food poisoning and make you very ill. Also family and friends bringing in food please remember to record the food in the Food Register located at the sign in desk. You must avoid bringing chicken and egg products to residents. All food must be stored in a container with a lid please. A reminder to family if you have a concern or complaint about care issues when you visit to please ask to speak to the Care Supervisor on duty, not the Care Staff. Care staff are to seek the support of the Care Supervisor if a concern is raised. Comment and complaint should be seen in a positive light to enable us to improve our care to residents. Personal Carers are directed to seek the support of the Care Supervisor if a complaint/concern is raised. Always log the concern/complaint on the SARAH system so that it comes directly to me as an e-mail. Small fires soon turn into big ones if prompt attention is not given to the matter. I am always very happy to deal with any concerns and ensure that the person feels heard and listened to. Thank you to Lifestyle Officer Lisa Gardoll who is leading the Music and Memory Program which we are most excited about. We are using the funds donated this year by the annual $10,000 Vern Kleinschmidt Foundation grant for this project. We very much look forward to having the program up and running by the end of the year. Thank you to Paynter Dixon for donating a lovely CD to add to our music collection. Families, if Lisa contacts you for history of music which your loved one may have enjoyed your assistance would be most appreciated. . A reminder to staff and residents that the smoking legislation permits only them to smoke on Kaloma land and using the same rules which were put in place some years ago. Food and cigarettes are not to be consumed in the same place or at the same time. Thank you for your understanding. Staff Awards were not done this month due to the lateness of this edition and so few nominations. Future planning for your own future care and service needs is imperative if you wish to be part of the decision making about what happens to you if you need care. So often I see where older people put off planning for their future care needs as it can be confronting to think about. However so often I find that if a crisis occurs then others have to take on that responsibility as you no longer are able to. Please consider planning ahead. Complete an Advanced Health Directive with your doctor to say what and how much you want done for you in the event you cannot tell anyone. It is such a great pressure on family to make these decisions when really, you are the only one who knows exactly how actively you want to be kept alive. One of the great concerns is that the Darling Downs Health Service will not permit older people from our community to await placement at Kaloma, at the hospital. Please don't put yourself in a position where you haven't sought the help you need to either stay at home safety and as independently as possible or sought Kaloma admission earlier. Our waiting list is long and growing each week. We do not have vacancies and are unlikely to have a room just when you want one. Kaloma's Home Care Program is an excellent opportunity to stay in your home for as long as possible. I try to convey to older people who are needing help at home that if you accept assistance now then you can conserve energy for the tasks you really want to be

independent at. If you are interested in a home care package at home please you or your family telephone on 46711422 and ask to speak to me Penni Roberts. We can arrange an assessment by the Aged Care Assessment Team by making a referral on-line to the My Aged Care website. A reminder for residents of Yelarbon to Toobeah that Kaloma Home Care Program can provide a service to you, not only Goondiwindi town.. Please phone me at Kaloma on 46711422 should you wish to discuss how our excellent home care program service can support you to stay in your home for as long as possible. A reminder to anyone who would like to receive this Newsletter that if you would like it e-mailed to you then all you have to do is to contact Kaloma reception and provide your e-mail address. Any savings we can make on postage is most appreciated.

As always thank you to our wonderful staff for your patience and good cheer during this development. Welcome to our many new staff and wishing you every success and enjoyment in your new role.

Our Kate is gets married next month on Easter Saturday at our home. Kate has appointed her father Pete as the wedding planner and he is busy getting the lawn green, the garden in order and measuring up for the 'fairyland lights' them. . The marriage ceremony takes place on the fishing deck with stunning old gum trees in the background. Kate turns 30 on 1st April. Hard to believe how quickly the years go.

Penni Roberts

Chief Executive Officer

Hello and welcome to our March edition of the Kaloma chronicle. Their will be a letter going out later this

month enquiring about what services clients would be liking over the Easter period next month as Public

holidays are charges at a higher service cost.

There were big changes to home care packages on the 27th of February - home care package reforms came

into force- No longer will home care licences apply to aged care providers, Instead referrals will be made to

the My Aged Care website, the Aged Care Assessment team will assess as they currently do and a package

will be awarded to the elderly person in need. The commonwealth government will not be allocation any

additional Home Care Places to meet the growing demand except for the annual increase. This means

elderly people will be waiting longer for home help. If you need any assistance with navigating the My

Aged Care Website please phone Penni Roberts at Kaloma 46711422 who is more then happy to assist you

with referrals to home care and Kaloma.

On the 31st of January we had our 3 yearly accreditation and I am pleased to report that we passed and did

extremely well. This would never have been possible without our wonderful, dedicated team of home care

employees, ceo Penni. and our home care clients. I would like to thank our clients that were available to

meet with the accreditors and also speak to them on the phone.

Due to the uncertainty of home care packages our operating hours are as follows Daily 7.30am until 1.00pm

however these can change to reflect our current clients needs, if you require assistance to appointment

please give at least a weeks notice so we can assist you with this. Out side these hours please call 000. We

thank you for your understanding at this time. I urge you to tell your friends about our wonderful service.

The aim of Kaloma's home care program is to assist clients to remain in their own home while enabling and

encouraging them to do as much as they are safely able to do for themselves. We are here to offer any help

you may need to assist you to remain at home for as long as you can. By excepting a little bit of help when

you first need it, will help promote your confidence, conserving your precious energy for the tasks you

can perform independently.

We would like to remind all our clients that any excess in their budget is carried over each month and the

budget can only be used for services we can provide to assist the client to remain in their own

homes for example: Personal hygiene, meals, house keeping, laundry, shopping it can also be used

to pay for carpet cleaning, cleaning of windows, mowing lawns, gardening, ironing services,

physio (as long as the provider has an abn) etc a piece of equipment ie: wheelie walker, mobility

scooter, pressure cushions as long as approved by Doctor. It can not be used to pay bills,

medication, rents/mortgage, cashed out or used for a holiday.

We would like to welcome Mr s Biddy Rose, Carmel Thompson and Margaret Piedl to our home care

package program we look forward to getting to know you. Peta Sue had a lovely relaxing sea break away at

the beginning of February. ward to getting to know you.

Turning lives around together

Community Corner

NEWS FROM COMMUNITY

Very Exciting news- Kaloma new beds are set to open this month.. We cant wait to have a look at the

beautiful new extension and gardens once they are finished. We would like to remind all our clients that you

are welcome to attend any activities at Kaloma please refer to activity calendar in the chronicle and notify

our friendly home care staff so arrangements can be made.

INFECTION CONTROL- It is extremely important that if you or your live in carers are feeling unwell

(cold or cough, flu, vomiting, diarrhoea, general unwell) that you contact the coordinators: Jo 0411031136

or Peta-Sue 0429031135 before carers arrive to your home so that they can wear appropriate PPE (personal

protective equipment) before they enter your home to help minimise or stop the spread of infections. It is

too late once they have entered your home as they have been exposed and can then pass this on to other

members of the community.

We would like to wish a big happy birthday to our March Clients,

Stella McGovern

&

Carmel Thompson

we hope you have a fabulous day surrounded by family and friends.

Some light hearted fun: Tongue Twisters

How much wood would a woodchuck chuck if a woodchuck could chuck wood?

He would chuck, he would, as much as he could, and chuck as much wood

As a woodchuck would if a woodchuck could chuck wood.

Until next time

Coordinator Jo & Peta Sue, our wonderful Carers June, Larni & Peta B

Community Corner

Life Style & Leisure withLife Style & Leisure withLife Style & Leisure withLife Style & Leisure with Carol BurcherCarol BurcherCarol BurcherCarol Burcher

Carey Emmerton Carey Emmerton Carey Emmerton Carey Emmerton Jess FrelekJess FrelekJess FrelekJess Frelek

Brigalow newsletter March 2017

Hello Everyone,

Its March already. Time surely does fly. We welcome Jess Frelek to our Lifestyle Team. Jess has been a Carer

at Kaloma for one year and with the restructuring of the Lifestyle Program Jess joined our Team in February.

In February we were very busy taking down the Australia Day Decorations and preparing for Valentine's Day.

Brigalow stood out with lots of pink and red love hearts/ flowers arranged by the residents as well as a big

Happy Valentine's Day Sign and fairy lights. It really stood out and looked beautiful.

Thank you so much to the Resident's for making this day possible. We were all busy little bees cutting pictures

out, painting, gluing, laminating and eventually putting everything together for display. Also in February

residents have been involved in Fitness Classes with Kate every Tuesday and Thursday, Painting classes,

scrapbooking, card making, bingo, Happy Hour, morning and afternoon walks, crossword puzzles/quizzes,

skittles and much more.

Fingers crossed it starts to get cooler in March as there are lots of activities planned outside in the garden for

Brigalow. Its a beautiful atmosphere outside so please weather be kind to us all.

The Lifestyle Team and the residents are coming together with ideas on how we can decorate Brigalow for

special occasions.

We look forward to many celebrations coming up including, Easter Luncheon, Anzac Day, Goondiwindi Show,

Mother's Day, St Patrick's Day, Red Nose Day, Father's Day, Racing Week for Melbourne Cup and of course

Volunteers Day.

Stay safe, cool and happy,

Love From

Jess, Carol, Carey and the girls in Brigalow

STRESS MANAGEMENT FOR RESIDENTS, RESIDENTS FAMILIES AND STAFF IS ONE OF STRESS MANAGEMENT FOR RESIDENTS, RESIDENTS FAMILIES AND STAFF IS ONE OF STRESS MANAGEMENT FOR RESIDENTS, RESIDENTS FAMILIES AND STAFF IS ONE OF STRESS MANAGEMENT FOR RESIDENTS, RESIDENTS FAMILIES AND STAFF IS ONE OF

THE MOST IMPORTANTTHE MOST IMPORTANTTHE MOST IMPORTANTTHE MOST IMPORTANT HEALTH ISSUES AT KALOMA

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

BRIGALOW ACTIVITY PLANNER

MARCH 2017

1 FEED PETS MORN/WALK GUITAR/PIANO MORN/TEA AFTERNOON WALK MUSIC

2 FEED PETS MORN/ WALK MORN / TEA FITNESS / KATE AFTERNOON WALK

3 FEED PETS MORN / WALK MORN / TEA BUGGIE RIDES MOVIE AFTERNOON WALK HAPPY HOUR

4 FEED PETS MORN/ WALK 9.45 CARLA / PIANO MORN TEA AFTERNOON WALK MUSIC / CAROL

5 FEED PETS MORN / WALK COOKING/ HIGH TEA AFTERNOON WALK MUSIC / CAROL

6 FEED PETS MORNING TEA SHUFFLE BOARD AFTERNOON WALK

7 FEED PETS MORN/TEA FITNESS/KATE AFTERNOON WALK MUSIC

8 FEED PETS MORN/TEA ST PATRICK'S DAY CRAFT AFTERNOON WALK GUITAR/PIANO

9 FEED PETS MORN/WALK CRAFT JILLANNE PIANO AFTERNOON QUIZ

10 FEED PETS WE ARE GOING TO THE CHINESE FOR LUNCH HAPPY HOUR MUSIC CAROL

11 FEED PETS MORN / WALK MORN /TEA BATH DELILAH AFTERNOON WALK

12 FEED PETS MORN / WALK MORN / TEA SUNDAY PAPER COURTYARD AFTERNOON WALK

13 FEED PETS MORN / WALK MORN /TEA BINGO AFTERNOON WALK

14 FEED PETS MORN / WALK MORN / TEA FITNESS / KATE AFTERNOON WALK

15 FEED PETS MORNING TEA BALL THERAPY AFTERNOON WALK MUSIC/PUZZLES

16 FEED PETS MORN / WALK MORN / TEA FITNESS / KATE AFTERNOON WALK

17 FEED PETS MORN / WALK ST PATRICKS MORN / TEA / IRISH MUSIC HAPPY HOUR

18 FEED PETS MORN / WALK LAUNDRY DUTIES 9.45 CARLA MUSIC AFTERNOON WALK MUSIC / CAROL

19 FEED PETS MORN / WALK COOKING ///HIGH TEA LAUNDRY DUTIES MUSIC / CAROL

20 FEED PETS CRAFT ACTIVITY WITH MARBLED PAPER AFTERNOON WALK

21 FEED PETS MORN/ WALK MORN/TEA FITNESS/ KATE BBQ LUNCH AFTERNOON MUSIC

22 FEED PETS MORN/TEA PUZZLES/QUIZZES AFTERNOON WALK AFTERNOON TEA MUSIC

23 FEED PETS MORN/WALK REV KAY VISIT AFTERNOON TEA MUSIC

24 FEED PETS BUS TOUR AFTERNOON TE HAPPY HOURA MUSIC / CAROL

25 FEED PETS FOLDING LAUNDRY MORN/TEA GUITAR/PIANO AFTERNOON TEA ONE-ON-ONE

26 FEED PETS FOLDING LAUNDRY MORN/WALK MORN/TEA AFTERNOON IN THE GARDEN

27 FEED PETS MORN / WALK MORN / TEA BINGO AFTERNOON WALK

28 FEED PETS MORN / WALK MORN / TEA FITNESS / Kate VISIT FROM Lorna library Afternoon walk

29 FEED PETS MORN/TEA CARD GAMES

30 FEED PETS MORN / WALK MORN / TEA FITNESS KATE AFTERNOON WALK

31FEED PETS MORN / WALK MORN / TEA OZ QUIZ AFTERNOON WALK

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

1 9am Laundry and set tables 9.30

2 9am Laundry & set tables 10am Fitness with Kate 10.30 ART THERAPY

3 9am Folding 9.30 Drive around town on the bus we can go to Macca's for an icecream

4 Relaxing with family and friends. Walks in the Kaloma Gardens. Reading the newspaper

5 Relaxing with family and friends. Walks in the Kaloma Gardens.

6 9am Folding aprons 9.30 Bingo BEC'S DAY

7 9am Folding 9.30 Fitness with Kate 11am Catholic Service

8 9am Folding washing 9.30 Cards with Faye and Sue

9 9am Folding and set tables 10am Balance with Kate 10.30 ART THERAPY

10 9am Folding and setting tables 9.30 NEEDLEWORK WITH JULIE AND SANDY

11 Relaxing with family and friends. Walks in the Kaloma Gardens. Reading the newspaper

12 Relaxing with family and friends. Walks in the Kaloma Gardens

13 9am Folding 9.30 BINGO 10.30 Morning Tea

14 9am Folding and setting tables 9.30 Fitness with Kate 10.30 Reading Group with Illorna

15 9am Folding Setting tables 9.30 Morning Tea to THANK VOLUNTEERS 3pm Visiting Performance

16 9am Laundry 10am Balance with Kate 10.30 ART THERAPY

17 9am Laundry and wash Vases 10.30 Lets go for Lunch for St Patricks Day

18 Relaxing with family and friends. Walks in the Kaloma Gardens. Reading the newspaper

19 Relaxing with family and friends. Walks in the Kaloma Gardens

20 9am Folding the washing 9.30 BINGO Becs Day

21 9am Laundry and set the tables 9.30 Fitness with Kate 11am Catholic Mass

22 9am Laundry duties 9.30 Reading Group

23 9am Folding MOW @ 9.30 Donna from the 'PERFECT POLISH" 10 Fitness with Kate

24 9am Sought our coat hangers 9.30 Margie Ryan Sing-a Long 3pm Happy Hour

25 Relaxing with family and friends. Walks in the Kaloma Gardens. Reading the newspaper

26 Relaxing with family and friends. Walks in the Kaloma Gardens

27 9am Sought Coat hangers 9.30 BINGO

Carey's Day

28 9am Folding laundry 9.30 Fitness with Kate 10.30 Cards with Jen and Mary

29 9am Laundry 9.30 Make welcome packs for the new residents

30 9am Sought Coat hangers ART THERAPY

31 9am Laundry 9.30 COTTON TOUR WITH TOUR GUIDE FAY HORRIGE

WARRIGAL / BROLGA ACTIVITY PLANNER

MARCH 2017

Hello to all,

Here we are!! the time has come the weather is cooler (Im dreading winter) and our building is

almost done......How stunning it is...... all our walking paths are in the process...

This month we did manage to get a little drive in and headed for a town tour thankyou to Dave

for taking us theres been a number of changes in Gunderwonderland ...... we were thrilled to

see..... The biggest change would have to be Kaloma though??

Weve been soooo busy doing our folding of a morning as well as soughting out the coat

hangers setting the tables for meals, and many other chores....

Making wrapping paper from shaving cream and food colouring what fun that was!! while

some residents were making the paper Barb had some helpers who cooked melting moments

which didn't hit the ground.

Its fabulous to have Elaine Mulkey back for Art Therapy which is soooo popular. There has

been amazing pieces of art being produced..... maybe some will be displayed in our new

wings......

Allan is back and Im sure has callus's on his fingers after being here as we keep asking him to

play more.....

Lead Childcare have had visit and stayed for a sausage sandwich, we are so lucky to have

these little people visit as its a huge effort for Loren and her team......

Anyone that would like to come and play cards with us please feel free!

Lifestyle Officer

Bec Heitzmann

Look for something positive

in each day, even if some

days you have to look a little

harder.

A MASSIVE THANKYOU TO LISA ONE OF OUR LIFESTYLE OFFICERS FOR

TAKING ON MUSIC AND MEMORY, WHICH IS ALL STARTING TO TAKE

SHAPE........

Carol Burcher has taken a position at Lundavra School, which has meant that Carol isn't with

us as often...... We wish Carol all the best with her new role, we will miss you .

Thankyou to all our Volunteers where would we be with out you. We are truly grateful......

At the end of March we are planning a Goondiwindi Cotton Tour, hopefully all the cotton will

be out to see....and that its a fabulous season for all......

Donna from the "Perfect Polish is coming"

We have a visiting performance at 3pm on the 15th if anyone would like to join us

We are also producing a 30Years of Kaloma Book to be out by August if anyone has any

input that can help with the content of the book pleeeeease we would be so appreciative

Exciting times ahead for all

Be safe and happy

Love your work

Bec xx

..

REMINDER TO FAMILY AND FRIENDS

It is wonderful to see family and friends join there loved

ones at Kaloma for a meal . To assist with this we ask that if you are intending to have a meal with a family member

at Kaloma can you please inform the administration staff by 9am the morning of and please see Clair at reception either

prior or after your meal to make payment.

Meals for family and friends are $9.00 per meal.

Kaloma's Quality Activity Report

Quality is evidenced in many ways and includes feedback from complaints, residents

meetings, satisfaction surveys. staff meetings, incidents and accidents and improvements

that come from these; and the outcome of the annual schedule of surveys and audits. At

Kaloma we are genuine in our approach to strive toward providing the best services by

competent qualified staff, to residents and home care clients. We have underway an annual

schedule of surveys and audits with the results benchmarked against 35 other services.

A suggestion Box is located at the Sign-In desk at the main reception and Brigalow Wing

entrance near Brigalow car park. Please take the opportunity to record your comments on

one of the suggestion forms and place in the box provided.

Home care clients are able to ask for a Suggestion Form and one will be provided to you.

Kaloma's policy is for staff to log a complaint or comment on the system which then sends an

e-mail to the Chief Executive Officer. We pledge prompt action.

Results of Audits and Surveys

Residential Residential Residential Residential ---- Regulatory compliance achieved 100 % compliance Regulatory compliance achieved 100 % compliance Regulatory compliance achieved 100 % compliance Regulatory compliance achieved 100 % compliance

Other aged care homes ie. industry benchmark result was 97.6%

Residential Residential Residential Residential ---- Medication Governance Audit 95.7% compliance Medication Governance Audit 95.7% compliance Medication Governance Audit 95.7% compliance Medication Governance Audit 95.7% compliance

Other aged care homes ie. industry benchmark result was 96.5%

Home Care Home Care Home Care Home Care ---- Advocacy Audit achieved 100 % compliance Advocacy Audit achieved 100 % compliance Advocacy Audit achieved 100 % compliance Advocacy Audit achieved 100 % compliance

Industry benchmark result was 97.4 %

Feedback to Staff on Quality Audits loggedFeedback to Staff on Quality Audits loggedFeedback to Staff on Quality Audits loggedFeedback to Staff on Quality Audits logged

Thank you to staff for submitting your quality improvements. Keep them coming !

Unfortunately our clinical system SARAH does not allow staff to access the quality logs to

see what action has been taken. Quality Coordinator Mary Hilton attempts to give personal

feedback to staff who have submitted a quality log.

NB: staff - please ensure you are clicking on the 'right' box - if you work in Kaloma then

click 'residential'. If you work on the home care program then click home care. It is

impossible to rectify it once you have clicked on the incorrect box and Mary has to go back

and re-write your QI log. Thank you for your assistance. Just love that you are writing QI

logs. Keep it up.

Kaloma'sKaloma'sKaloma'sKaloma's

Quality Activity Report Quality Activity Report Quality Activity Report Quality Activity Report

Residential Residential Residential Residential and Home Careand Home Careand Home Careand Home Care

Erin Tanner Erin Tanner Erin Tanner Erin Tanner ---- Many of the residents in Kaloma have significant hearing loss and have

mentioned to staff having difficulty hearing the bingo numbers being called out during the

games.

Action: PA system now in use for Bingo.

Erin TannerErin TannerErin TannerErin Tanner - Erin logged this last time but further to this I have been approached by the

Pastoral Care Team to be asked if they could assist in the support of staff when they are

finding the loss of a resident/s difficult to cope with this. The Pastoral Care Team are very

keen to be involved in the support of staff.

Kylie Robinson Kylie Robinson Kylie Robinson Kylie Robinson ---- Can there be more tray table in Brigalow as the residents have one in their

rooms however when out in the dining room we need at least 6 due to residents not wanting

to sit at tables and residents in floatation chairs.

Till next month

Action: Additional over-bed tables can be used but not to have one for every resident

otherwise a safety and storage issue will occur.

Mary, Jo, Peta Sue and Penni

At Kaloma, we actively seek out comment and suggestion from stakeholders to enable us

to continually improve our services.

Comments are much welcomed and accepted without retribution against any person. If

you wish to make comment the procedure is as follows;

• Take a Suggestion Form from the Suggestion Box located on the desk at the front

door to Kaloma's main entrance. When completed place it in the Suggestion Box at

either entrance to Kaloma and it will be collected by the CEO.

• Home care clients will be provided with a Suggestion Form by staff if a complaint is

raised. When completed clients can either send it back with staff or post it to

Kaloma.

• Kaloma's policy is that any complaint raised must be logged on the computer

system by staff and this is then automatically sent as an e-mail to the CEO for

prompt attention. • Contact the Chief Executive Officer directly to discuss your concerns. Other opportunities for comment or complaint are available through,Other opportunities for comment or complaint are available through,Other opportunities for comment or complaint are available through,Other opportunities for comment or complaint are available through,

• The monthly Residents Meeting with a copy of Minutes provided to each

resident, area manager and Kaloma’s Board President. Agenda items include

consultation about changes within the organisation as well as, resident’s

satisfaction with care, staffing, menu, cleaning, laundry and maintenance and

grounds. • Both home care and residential programs have an annual schedule of audits and

satisfaction surveys with feedback provided via the Kaloma Newsletter.

• Your care plan is regularly reviewed with you.

Should you feel that after using these avenues of complaint that you remain

dissatisfied you may write to Kaloma’s Board. The contact details are as follows,

‘Confidential’, President of Kaloma Board

Locked Bag 3006, Goondiwindi. Qld. 4390. If you remain dissatisfied, the Complaints Resolution Scheme of the Department of

Social Services will look into any unresolved grievance you may have. The contact

details are,

Aged Care Complaints Commissioner

GPO Box 9820, Queensland. 4001

Telephone: 1800 550 552 OR

Queensland Aged and Disability Advocacy

121 Copperfield Street, Geebung. Qld.

Telephone: 3637 6000 or 1800 700 600

How to Make a Suggestion, Comment or Complaint How to Make a Suggestion, Comment or Complaint How to Make a Suggestion, Comment or Complaint How to Make a Suggestion, Comment or Complaint

KALOMA HOME FOR THE AGED

MEETING SCHEDULE

MARCH 2017 Frequency Date Time Who Attends

Supervisors then Leadership Meeting

Combined

6 weekly

(Wednesday) 1st March

4pm - 5.30pm

CEO, Clinical Nurse and Care Supervisors

Other Area Managers to attend at 4.30pm.

Link Nurses / Preceptors Meeting

Two monthly

(last Thursday ) 27th April 2pm Link Nurses, Preceptors, PCLN Supervisor Michele Sloan

and Clinical Nurse

Manual Handling Focus Group (to be

arranged with Physio Jess

Three monthly

(1st Monday)

TBA 10am Physiotherapist, CEO, Clinical Nurse; Safety Advisor and

Focus Group Members

Quality / Work Health & Safety/

Infection Control Meeting

Monthly

(2nd Thursday) 9th March

10am

All welcome. Quality Coordinator, Area Coordinators and

Quality Committee representatives. Safety Advisor, Staff

Safety Rep, Clinical Nurse, CEO

Combined Care Staff Meeting - Care

Supervisors, Personal Carers

2 monthly

(2nd Tuesday) 14th March

2pm

All Care Staff including Care Supervisors Clinical Nurse,

CEO, Administration - MANDATORY MEETING

Medication Advisory Meeting

Quarterly

(Wednesday) TBA 2pm GP Dr Matt Masel, Allen's Pharmacy, Lucy Walker

Pharmacy, CEO, Clinical Nurse and all interested persons.

Kitchen Staff Quarterly TBA 1.30pm Catering staff.

Housekeeping Meeting

Quarterly TBA

1.00pm Cleaning and laundry staff (meetings paid time at ordinary

rates)

Home Care Staff/Care Plan/ Quality

Meeting

Monthly

TBA

12.30pm Community Coordinator and all Community Carers.

Residents Meeting - Warrigal/Brolga

Monthly

TBA 10.30am

Residents, Lifestyle Officer and CEO

Board Meeting

Monthly

(4th

Tuesday) 28th March 12.30Finance

1pm General

Kaloma Board of Directors, CEO.

Lifestyle Meeting Monthly

(1st Tuesday) 7th March 2 pm to

3.30pm

All Lifestyle Staff

Personal Carers Toolbox Meeting Monthly

(3rd Monday) 20th March 2pm to 3pm All Personal Care Staff - MANDATORY MEETING

RESIDENTIAL, HOME CARE & VOLUNTEER DEVELOPMENT PLAN

Important Message to Nursing Staff: AHPRA requires evidence of education attendance

A Commitment to Education and Training is Everyone's Responsibility: MARCH 2017

Learning Outcomes Standard When Who

Leadership Skills: A Collaborative Approach to Achieving Outcomes

Define what is meant by collaboration and explore how to work in partnership with people who use services, their carers and your colleagues to deliver and improve services

S1 8th March 2017

9.45am

1.15pm

3.30pm

All Staff

Certificate 3 Aged Care

Staff will learn the competencies of their chosen

professional at this level.

1.6 3rd March 2017

9am to 2.30pm at Kaloma

Cert 3 Students

Mandatory Training DVD All education DVD's for mandatory training 2 This is ongoing through the year for staff to complete

All Staff

First Aid Certificate and CPR annual updates

Staff will gain an understanding of what first aid

steps to take in a medical emergency. Staff are

responsible for ensuring that your certification

does not expire.

1.6

ONGOING

All Staff

Clinical Skills for Care Staff: Catheters Bags, Blood Pressure, Tubular Bandages

Demonstrate how to change a catheter bag, how to take blood pressure and apply tubular

bandages.

Wednesday March 22, 2017 8:00am (AEST) Friday March 31, 2017 8:00am

Care Supervisors