Professional Summary

Kaitlin Ricker Baltimore, MD ricker.kaitlin@gmail.com 224-500-1646

Experienced professional with a background in website design including functional development, graphic design, and user experience design throughout internship and full-time consulting work. Interested in opportunities enabling previous experiences and graduate degree analytics course work while focusing on strategic product direction through diversified avenues of market research and data design.

Work History

Technology Senior Consultant June 2013 - Current

Deloitte Consulting Baltimore, MD

Created and managed project outcomes and strategy using Tableau statistical analytics and Google analytics platforms.

Created user centric platforms within customized application improvement efforts across an array of industries using market research, persona development, scenario testing, and use case driven techniques.

Produced consistent actionable results through agile development techniques resulting wireframe, prototype, and revision processes.

Performed user experience reporting through user interviews, observations, and task analysis activities, resulting

in product re-design efforts.

Presented findings and approach to senior level leadership based on gap analysis, analytics based research, and strategic mapping efforts resulting in actionable next steps for various clients.

Served as Project Manager to multiple functional client engagements performing key performance indicator analysis resulting in dashboard development and monitoring across a range of performance drivers.

Risk Consultant Sep 2011 - Jun 2013

Deloitte & Touche LLP Chicago, IL

Isolated key cost drivers performing gap analysis and identifying opportunities during finance transformation activities.

Performed access analysis within enterprise applications to enhance financial reporting.

Led international resources facilitating internal assessments through gap realization, remediation, and mitigation resulting in process improvements within the client's complex IT framework.

Coordinated firm-wide industry learning initiatives across 7 market offerings within private and public sector industries.

Project Management Intern Sep 2010 - May 2011

Cardinal Health Dublin, OH

Assisted PMO team in project management activities involving data analytics, allocation of resources, and SharePoint management.

Performed project management evaluation of current state prioritization and planning, developed distribution process guides relating to pharmaceuticals, and developed strategy for distribution initiatives.

Marketing Intern Jun 2010 - Sep 2010

Cardinal Health Dublin, OH

Developed monthly reports including weighted dash boarding system involving data analysis to better support program efficiency.

Offered support for the improvement of the program customer database through interface enhancements and re-development to influence usability and performance for Operations Specialists.

Education

Master of Science: Human-Centered Computing, Graphic Design Expected May 2017

University of Maryland Baltimore County, Information Systems Baltimore, MD

Bachelor of Business Administration: Marketing and Management Information Systems, cum laude June 2011

Ohio University, College of Business Athens, OH

Extracurricular Activities

Deloitte Academy Mentor Program, Founder Sept 2014

Founded the Deloitte Academy Mentorship Program focused on providing sophomores in Chicago Public Schools Chicago, IL mentorship opportunities within a technology focused environment.