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June 2020
Welcome to the June edition of Cathay Connects.
In this issue, we detail the latest policies, including information
for June travel. Also featured are the safety measures being
taken at airports and on board our aircraft to safeguard the
wellbeing of our passengers and crew.
Plus, we’ll let you in on the recipe for one of our most popular
Business Class cocktails, so you can recreate it at home.
As always, we thank you for your ongoing support.
The CX Australia Trade Team
This issue:
Hong Kong transit
resumes – pg. 2
June schedule – pg. 3
Face covering
requirements – pg. 3
Safety & wellbeing – pg. 4
COVID-19 waiver
summary – pg. 5
Bonus section – pg. 6
Get in touch – pg. 7
Insights Survey
Cathay Pacific is running a Trade Partner Survey to get an understanding of what may be important
for you, your business and your clients when travel starts again. We would sincerely appreciate
your input if you are comfortable sharing your thoughts. The survey will only take between 3-5
minutes to complete. Rest assured, any information received will be kept completely confidential
and will strictly be used for internal purposes only.
Click to take part: Cathay Pacific Insights Survey
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Hong Kong transit resumes
As of 1 June 2020, air transit services at Hong Kong International
Airport have resumed. Passengers travelling with Cathay Pacific
and Cathay Dragon are now able to transit Hong Kong if:
Their itinerary is contained in a single booking; and
The connection time to their next Cathay Pacific or
Cathay Dragon operated flight is within 8 hours.
At this point in time, codeshare or interline flights are not
permitted.
Subject to these requirements being met, from 1 June 2020,
transit connections between Hong Kong and the destinations
that we operate flights to became available. Border controls are
still in effect and entry to Hong Kong is limited to Hong Kong
residents adhering to strict conditions.
Transit restrictions
In this first phase, transiting to and from destinations in Mainland
China is not available.
All sea-to-air ferry services (Greater Bay Area to Hong Kong) and
air-to-sea ferry services (Hong Kong to Greater Bay Area) are
also suspended.
Hong Kong International Airport Information
Other helpful links
www.cxagents.com
News Items (includes all Special Ticketing Guidelines in detail)
Schedule Changes Policy
Fare Conditions & Instructions
www.cathaypacific.com COVID-19 Information Centre
Current Travel Advisories
Travel Restrictions for passengers travelling to HKG
Travel Restrictions for passengers transiting through HKG
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Two flights per week to Sydney, London (Heathrow), Los Angeles, Vancouver and
Delhi
Three flights per week to Tokyo (Narita), Taipei, Manila, Bangkok, Jakarta, Ho Chi
Minh City and Singapore
Cathay Dragon to operate three flights per week to Beijing, Shanghai (Pudong)
and Kuala Lumpur.
Five flights per week to Sydney, London (Heathrow), Los Angeles, Vancouver,
Three flights per week to Melbourne, Amsterdam, Frankfurt, San Francisco,
Mumbai and Delhi
Daily flights to Tokyo (Narita), Osaka, Seoul, Taipei, Manila, Bangkok, Jakarta, Ho
Chi Minh City and Singapore
Daily flights to Beijing and Shanghai (Pudong) will be operated by Cathay Pacific
or Cathay Dragon.
Meanwhile, Cathay Dragon will also operate a daily flight Kuala Lumpur and three
flights per week to Xiamen.
Face covering requirements
During the first three
weeks of June, Cathay
Pacific will continue to
operate on a skeleton
passenger flight
schedule with:
From 21-30 June,
subject to government
travel restrictions,
Cathay Pacific will
operate:
Please always refer to your GDS for up to date flight schedules.
To safeguard the wellbeing of our passengers and crew, we’ve
introduced an additional temporary requirement for added protection.
Passengers are now required to wear face coverings in situations
where they cannot maintain a physical distance of 2 metres from
others, or as directed by our airline staff.
This includes:
During check-in
In our lounges
During boarding
It is also strongly recommended that face coverings are used in high-
traffic areas such as security lines and baggage areas. Passengers
who are unable to tolerate a face covering, including children under six
years old, are exempt from this requirement.
Global schedules for June
We ask that passengers bring their own face covering to wear throughout their journey – all types of masks
and coverings are suitable. This requirement will be mandatory until further notice.
Learn more about safety and wellbeing while travelling in the infographic below.
In the aircraft cabin
During disembarkation
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5
Changes Ticket in Credit Refund
Original travel
between
01JUN20-
31JUL20 n/a 17MAR-31JUL20
01 JUN20-
31JUL20
Original ticket issue
date
on/before
23MAR20
09MAR-
30JUN20
on/before
23MAR20
on/before
23MAR20
Redeem offer by 31-Jul-20 30-Jun-20 31-Dec-20 31-Jul-20
New departure no later
than
30-Jun-21 or
ticket expiry date
(whichever is
earlier)
12m from date of
issue* 30-Jun-21+ n/a
Change fee payable? No No No n/a
(Ticketing) No-show
fee? Yes Yes No# No#
Fare/Tax adcol
payable? Yes Yes Yes n/a
Special remarks in
PNR? No No
Enter code FC as
Generic SSR n/a
Applicable for UN
flights? Yes^ Yes^ Yes^ Yes^
Waiver code on ticket? No **Yes -
FLEXFLY20 No No
Clicking on the buttons under each header will take you to the relevant policy in
CXAgents – so you can check the full terms and conditions of each policy relevant to
your bookings.
Policies correct as of 4 June 2020 and are subject to change. Current policies can be found on
CXAgents.
^ Refer to the CXAgents Schedule Changes policy (Rebooking 100% CX KA itinerary) for
reissue/refund instructions
* All travel must be completed within 12m from ticket date of issue
+ All travel must be completed by 30JUN21
# Providing all segments are cancelled from PNR before ticketed date of travel. If not, no-show fee
applies.
** This waiver code is to go in the Restrictions/Endorsements box on the ticket
Global COVID-19 waiver summary
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Meet the Team
Name and role: Gareth Lloyd, Trade Account
Manager, SA/NT
Tell us about your time at Cathay:
I first joined Cathay in November 1992, following
on from work experience – which included
blowing up balloons for the inaugural CX flight
into Adelaide on the 3rd of October 1992!
Starting as a receptionist/ticket officer, I
progressed to internal sales, then external sales.
After eight years I decided to give corporate
travel a go, then packed my bags to travel
overseas, ending up living in Vietnam for nearly
four years.
Moving back to Adelaide in late 2007, I saw a job vacancy for a Cathay Pacific Business Development
Executive. As I had enjoyed working for CX in the ‘90’s (wow that’s a long time ago), I thought I would give
it a crack and was fortunate to land the position. This year marks 13 years back at CX. I really enjoy
working with the fantastic agents in Adelaide (and my brilliant colleagues!).
Window or aisle? Aisle seat as I am nearly 2 metres tall.
First thing I look forward to when I get back to Hong Kong: Go down to Victoria Harbour in the evening
and take in what I consider to be the best view of any harbour city.
Next holiday destination: Vietnam (with a Hong Kong stopover of course!)
Bonus section
Cloud Nine Recipe
30ml Cointreau
30ml Vodka
30ml Lemon Juice
Shake up your ingredients and coat your glass rim with lemon and a
dusting of sugar. Add ice and pour, then top up with lemon soda.
Garnish with a mint leaf and it’s done!
To go into this month’s lucky draw for a CX prize, upload a photo of
your own Cloud Nine to Instagram with the hashtags #cathaypacific
#cloudnine, then send a screenshot to your Trade Account
Manager. Good luck!
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Or reach out to your local Trade Account Manager
Trade Account Manager State Email Mobile
Ryan O’Connell NSW/ACT [email protected] 0434 561 876
Trent Carter NSW/ACT [email protected] 0438 747 062
Carla Orbell QLD/NNSW [email protected] 0434 323 621
Gareth Lloyd SA/NT [email protected] 0432 747 018
Kate Dalton VIC/TAS [email protected] 0438 747 045
Olivia Glover VIC/TAS [email protected] 0466 747 279
Melanie Thompson WA [email protected] 0438 747 160
Get in touch
Agency Website: www.cxagents.com
Service Requests
Request seating when unable to in GDS i.e. child/inf/wchr in PNR
Request ticket revalidation for involuntary schedule changes
Request name amendment authority for legal name change
General enquiries
Fare sheets / Fare Rules
Reservation policies
Request group & fare quotes
Info about HKIA, ferry transfer to Macau
Aircraft seat-maps, product flyers
Agency Telephone: 1300-205-969
Urgent enquiries within 48-72 hours of passenger departure
Open Monday-Friday 0830-1730 AEST
