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7/26/2016
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Good Morning!
Manufacturers AllianceSharing Education & Resources Peer-to-Peer
Welcome
Kirby Sneen, Vice President
Manufacturers Alliance
Please silence your phones during the
presentations and discussion.
A PDF copy of today’s
slides will be sent to you after the event.
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Thank you to our host
Thank you members
Member Companies may send up to five employees to Educational Seminars and Webinars at no cost.
Activar Inc. Air Quality EngineeringAspen Equipment BTD ManufacturingCaterpillar Paving Products Dynamic Sealing TechnologiesEmerson Process Mgmt Force AmericaGeneral Dynamics Intek PlasticsJEM Technical Lakeland EngineeringLASX Industries MetroMold and DesignMikros Engineering Olsen Tool and PlasticsOpportunity Partners PGCReviva Inc Shippers SupplyStarkey Hearing Technologies The Bernard GroupTillges Orthotic Prosthetic TolomaticTru Vue Inc Turck IncUpsher-Smith Labs US Distilled Products
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Member Resources
2016 Wage Survey 207 company participants, 175+ positions included
Available to purchase now
Job Postings & Resume Listings Skilled, Technical, and Management positions, 350+ views per day
Members may post openings at no cost
Sponsor
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ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™
Manufacturers AllianceARTHUR J. GALLAGHER
JULY 26, 2016
ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™
Q:\2014\GBS\17\NicheName\20\DCN#.pptx
Arthur J. Gallagher & Co.• Founded in 1927
• 22,000+ employees
• Operations in 24 countries and client service capabilities in more than 140
• International scope, localized service
• Recognized four years in a row by Ethisphere Institute as one of the World’s Most Ethical Companies
ArthurJ.Gallagher&Co.
Property/CasualtyProperty/CasualtyProperty/Casualty
3rdPartyAdministration
Property/Casualty3rdParty
AdministrationWholesale ServicesWholesale Services Employee BenefitsEmployee Benefits
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ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™
Core Competencies: Benefits & Human Resources Solutions
Executive Benefits
Health & Welfare
Healthcare Analytics
Human Resources & Compensation
Retirement Plan
Voluntary Benefits
Multinational Benefits & HR
Institutional Investment & Fiduciary Services
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ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™
Tools, Processes and the Skills to Use ThemProprietary tools bring complex data into focus & help clarify your long‐term strategy.
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Contribution Modeling GBS Insider analytics tools
Benchmarking surveys
HCR Financial Outlook tool Discount DatabaseFinancial Analysis
Healthcare Underwriting and
ProjectionsWorkforce Evaluation
HRM data modeling tool
HCR UpdatesCompliance Newsletters
Gallagher Marketplace
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ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™
Why GallagherWe serve as a trusted advisor, advocate and guide,
helping you develop the best possible total rewards
program to meet your specific needs. Our strategic
consulting approach will help you:
o Maximize your investments
o Support the culture you are building
o Attract and Engage valued employees
o Manage productivity, efficiency, and expense
o Minimize risk and navigate through complex regulations
o Explore new ideas, encompassing the values of the organization into the
decision‐making process
o Ease administrative burden through meaningful and valuable day to day
support
o Position your workforce to achieve a secure/successful retirement
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ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™
Contact InformationBob SchweigerArea Vice President, Employee Benefits
(952) 356-0762
Michael Friedman Associate | Business Development
(952) 356-3592
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Moderator
Lynn Moline, President & Owner
Lynn Moline Associates, Inc.
Wilson Tool International
Charlie Wennen
Business Unit Leader
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Coaching for Daily Improvement
Charlie Wennen Business Unit Leader, Press Brake DivisionJuly 26, 2016
Product Lines
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Why Coach?
You Can’t Do it Alone
Going It Alone prevents involvement
No Involvement = No Improvement
“The Blame Game”
Coaching Individuals
Can’t coach if you don’t know Be ApproachableRespect Every Individual*Lead With Humility*
“You don’t HAVE To Be Right”You need them to learn
?
*Shigeo Shingo
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“E-Mail”
Dick – Purchasing Agent
“Documentation Will Set You Free”
Bruce – Field Engineer
Design Engineer
Create Win-Win Scenario
Did I Win or Lose?
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The Team
You coach individuals to make a better Team
Team > One
“Deep Dive”
Lessons Learned
Respect Every IndividualLead with HumilityTeam > OneYou Can’t Do it Alone!!
Thank you!
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Shutterfly
Shelly Sauer,
Production Manager
Coaching for Daily Improvements
Shelly Sauer
2016
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At Shutterfly, Inc., our vision is to make
the WORLD A BETTER PLACE BY
HELPING PEOPLE SHARE LIFE'S JOY.
Shutterfly Vision
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Shutterfly Core Values
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Growing Company
• Est. April 1999
• 10 Locations
o 3 Production Facilities
o 2 Retail Locations (BorrowLenses)
o 1 Data Center (Las Vegas)
o 4 Offices (RWC‐ HQ, SCL, NYC, Haifa)
• 7 Brands
TripPix
• $1 Billion in Revenue
• 9.2Million Customers
• 2100 + Employees, and GROWING!!
• 175+ contractors in 2015
• 4,000+ yearly seasonal employees in Q4
• 30 Interns in 2013, 45 interns in 2014, 62 interns in 2015
We are officially a midsize company that is growing it’s footprint everyday.
Redwood City San Carlos°
Santa Clara °• Fort Mill
• New York
• Boston
• Haifa, Israel
• Las Vegas
• Tempe
• Shakopee
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• Cards
• Photobooks
• Playing Cards
• Phone Cases
• Commercial
• Magnets
• Puzzles
• Laser Etch
• Transactional
• Sand Blasting
Shutterfly Products ‐ Shakopee
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It’s a Journey, not a Sprint
• Management needs to support CI• Behaviors do NOT change overnight
– it takes days/months/years• Train for the behavior you want
to see (coach daily)• Start with small wins
– they add up to big wins
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• We built several 5S carts and have them accessible to anyone in a designated area.
• They have all the tape, scissors, markers, tape measures, scraper, red tag sheets, label maker, trash can, etc.
Make It Easy
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• First Year
o 8 Team Members
o Book Club – “The Machine That Changed the World”
o Weekly Classroom Training/Meetings
o Orange CI Cards
• Identify Waste in the Process
• Share topics at department huddles “Show & Tell”
CI Team 2015 – The Start
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Get Everyone Involved
5S Event ‐ Production
• We had a 2 hour training with all shifts.
• Team members were divided up into 7 teams
(1 Manager, 1 Shift Manager, 1 CI Team Member)
• 1 week to 5S their areas.
• After 1 week, leadership went around and toured each area & determined a winner.
(Winners: Banner on the wall & t‐shirts)
Event Learnings:
o Get everyone involved
o Teach team about 5S & why it is important
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I Mean Get EVERYONE Involved
5S Event ‐ Office
• We had a 3 hour training with team about 5S
• Team members were divided up into 4 teams
• 1 work week to 5S their areas
• After 1 week, production leadership went around and toured each area & determined a winner. (Banner on the wall & lunch)
Event Learnings:
o Get everyone involved
o Teach team about 5S & why it is important –even in the office area
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• CI Team on Each Shift
• Classroom training
• Bi‐Weekly meetings/trainings
• CI – Orange Cards
• Each team member needs to have 2 improvements/month
o Mid‐Year Reviews
o Annual Review
• SMED training (3 done so far in 2016 – 3 more scheduled)
• Peer‐to‐Peer Teaching
CI 2016 ‐ Part of Our Daily Lives
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• List of Potential Projects
• Now – Projects We Are Currently Working On
• Later – Projects That Need Additional Resources
• Done – Projects That Are Completed
• Tally – Where Are We At?
o Shift Managers Own Their Team
• Team members are Reviewed on CI
Track It
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Provide Opportunities
MFA Trainings• MIT, Shift Managers, & Production Managers
• Seminars/Webinars/Workshops:
o Leaders Standard Work
o 5S
• Leaders Alliance
o Great ideas from peers
o Tour other manufacturing facilities
o Networking
Learnings:
• You can learn so much from others even if they aren’t in your industry.
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Conclusion
CI Needs To Be Part Of Our Daily Lives –
IF You Want To Get Better.
• Managements Support
• Make It Easy
• Get Everyone Involved
• Small Wins – Builds Confidence & Big Wins
• Track It
Break
Take 10 minutes and
meet someone new
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Valspar
Loan Ngo
Vice President, Global Quality
Ms. Loan T. Ngô
July 26, 2016
Coaching for Daily Improvement
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Market Segments & Product Lines
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Experience
2016
Valspar
VP, Global Quality
Receiver
• New product design & introduction (component)
• Product line transfer
• Total Quality management
• Continuous improvement / Business Process Reengineering
• Requirements management (contractual & regulatory)
• Quality auditing
Provider
• Design control
• Continuous improvement / Business Process Reengineering
Receiver
• Working with command & control environment
• Aircraft engine system design
• Merger & acquisition
• SOX auditing
• Supplier auditing
Provider
• Continuous improvement
• Business process re-engineering
Receiver
• Running a business
• Working in corporate environment
• Transforming an Enterprise to maximize value
• Optimizing IT value creation
Provider
• Building an engaged workforce to create a quality culture
• Developing leaders
• Driving a continuous improvement culture
• Influencing transformational change
Receiver
• M&A Integration planning
Provider
• Building strategic roadmap to create value
• Influencing transitional & transformational change
• Managing conflict
Coaching focus varied to create optimal value for organization & team members!
Purpose: to improve the employee's performance on the job.
Roadmap (clear & transparent)
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Coaching: What & Why?
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Coaching: How?
Provider
• Set clear accountability structure
• Planned and spontaneous
• “Ask” versus “tell” approach (2-way)
• Focus on the employee development
– Learning style
– Perspective
– Two way discussion
Receiver
• Be clear on accountability
• Try and evolve learning
• Ask lots of questions
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Coaching Effectiveness Assessment
Receiver’s Perspective
• Organization performance better?
• Employee performance improving?
• Organization more confident?
Provider’s Perspective
• Relevance of content
• Timeliness of coaching
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• Recognize key competencies needed for employees to succeed
• Identify and train the coaches
• Pair coach and ‘coachee’ optimally
• Coach others as a disciplined approach - build into standard work
• Plan your own personal development & seek coaching (lead by example)
Lessons Learned
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Q & AShutterflyShelly Sauer
Wilson ToolCharlie Wennen
ValsparLoan Ngo
ModeratorLynn Moline
How did we do?
Please fill out your feedback sheet for today’s seminar.
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Seminars & Webinars5S and Visual ManagementAugust 11 at Boston Scientific
Modern Day Kaizen EventsWebinar August 19 online or Live at Manufacturers Alliance in Golden Valley
Performance Metrics With PurposeSeptember 8 at Normandale
WorkshopsSuccessful Contract ManagementAugust 9
Engaging Your Workforce in Daily Improvements August 16
Finance and Accounting for Non-Financial Managers Sept 13-14
Lean in Contract ManufacturingSeptember 15
Lean Product DevelopmentSeptember 20
Corrective Action/Preventive Action (CAPA) September 28
Coaching for Continuous Improvement October 4
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CertificationsLean Practitioner Certification
Series starts September 7
Supervision Fundamentals CertificationSeries starts September 8
Six Sigma Green Belt Certification Series starts October 5
Lean Leader Certification Series starts October 13
Flyers on the back table!
See you soon!
Manufacturers Alliancewww.mfrall.com
