JTI | Job Training Institute - TVET Australia (National Audit and … · 2018. 12. 18. · TAA40104 Certificate IV in Training and Assessment qualification certificates and current

TVET Australia (National Audit and Registration Agency)

AUDIT REPORT – AQTF Essential Conditions & Standards for Continuing Registration

NARA QMS Ref: AR008 Version 2 Page 1 of 13 Document uncontrolled when printed 1 July 2010

RTO DETAILS

RTO Name Job Training Institute Pty Ltd (JTI) NTIS # 122208

Address Level2/255 Blackburn Road Glen Waverley VIC 3150 Website www.jti.com

Registration Contact Loice Njanja - Director

Phone Number 03 9562 5502 E-mail Loice Njanja [[email protected]]

Student Numbers N/A Extension to scope application and desk top audit

AUDIT TEAM

Lead Auditor Steve Trice Auditor/s None

Technical Advisor/s None Observer/s None

NARA CONTACT DETAILS

Contact Person Rainer Wilton Official Order 2011/030

Phone Number (02) 9409 3225 E-mail [email protected]

AUDIT DETAILS

Type of Audit Initial Post-initial Extension to scope X Renewal Monitoring Complaint Strategic

Standards audited AQTF Standard 1 Elements 1.2 – 1.5 inclusive; AQTF Standard 2 Elements 2.1 & 2.3; VRQA Guidelines for Providers 2 and 5.1

Audit Date/s May 11/12 2011

Conditions audited AQTF Condition 3 and 8 Site or Desk? Desk top audit

Audit outcome Compliant Minor non-compliance Significant non-compliance Critical Non-compliance

Other audit notes The RTO has provided a comprehensive set of evidence supporting their Extension to Scope application. There is no evidence of QC sign off. The RTO evidence maps against both the applicable VRQA Guidelines and the applicable AQTF Standards as required by all Extension to Scope application based in Victoria and submitted through NARA. The document checklist has been segregated into the following sections; VRQA Guidelines; JTI Policies and Procedures; Trainer and Assessor Qualifications and working with Children clearance documentation; Applicable Training Package Resources aligned to BSB20107 Certificate 11 in Business; CHC20108 Certificate 11 in Children’s Services; Units of Competency (UOC) HLTIN301B; HLTHSE204B; HLTFS207B and 22099VIC Course in First Aid Management of

mailto:[email protected]




Anaphylaxis; Training and Assessment Strategies; Certificate 11 in Children Services and Certificate 11 in Business and aforementioned UOC and VIC Course in… Fact Sheets; JTI session plans wrt the aforementioned scope; JTI online tools Blackboard and Moodle; JTI Enrolment Form; JTI Student Handbook Booklet and the JTI Class 9B Certificate copy. This combined evidence has been reviewed using a desk top only process and in accordance with NARA desk top audit requirements.

FOCUS OF AUDIT

NTIS Code Qualification/Unit of Competence/Accredited Course (as per NTIS) Delivery Site

BSB20107 Certificate II in Business All States

CHC20108 Certificate II in Community Services All States

HLTIN301B Comply with Infectious Controls and Procedures All States

HLTHSE204B Follow Safe Manual Handling Processes All States

HLTFS207B Follow Basic Food Safety Practices All States

22099VIC First Aid Management of Anaphylaxis All States

INTERVIEWEE/S

Staff -names and positions Employers- name and position Students - (by program, do not list by name)

Loice Njanja Director (telephone only) N/A N/A




CONDITIONS OF REGISTRATION


CONDITION 3 – COMPLIANCE WITH LEGISLATION The RTO must comply with relevant Commonwealth, State or Territory legislation and regulatory requirements that are relevant to its operations and its scope of registration. It ensures that its staff and clients

are fully informed of these requirements that affect their duties or participation in vocational education and training..

Audit conclusion: Compliant Non-compliant Not audited

EVIDENCE: Condition 3 - Working with Children Check Victoria card # 81347245-01 - Expiry date 18-01-16 – Lawrence Matthews; Working with Children Check Victoria card # 00999898- 01Expiry date 08-07-13-Simone Dickenson: - Working with Children Check Victoria card # 02579562-01-Expiry date28/07/15 - Loice Njanja: All staff listed provided current police clearance documentation.

Applicable VRQA guidelines – JTI Supporting evidence:

2.1: The current JTI Manual policy and procedures JTI/OD/210910/Version 1 and learner quiz and knowledge questionnaires

2.2: JTI Plagiarism policies JTI/OD/210910/Version 5.1

5.1: Course Evaluation form; Industry consultation; Validation and moderation policies and forms; QA JTI Training Policies; Training and Assessment Strategies for the aforementioned scope qualifications and Short course; Links to Blackboard and Moodle software program; UOC and 22099VIC course information provided by JTI; PowerPoint presentation content reference the sample provided by JTI; BSB07 CHCC08 Training package resources; Student Handbook Booklet Version 5.3; JTI Manual policy and procedures JTI/OD/210910/Version 1; learner questionnaires; Sample assessment tools; Assessor guides for the aforementioned scope; RPL Guide, policy and process; Employability Skills and VRQA required mapping against aforementioned scope; session plans; Enrolment forms.

FINDING: VRQA Guidelines and Condition 3 Compliant

CONDITION 8 – ACCURACY AND INTEGRITY OF MARKETING The RTO must ensure its marketing and advertising of AQF qualifications to prospective clients is ethical, accurate and consistent with its scope of registration. The NRT logo must be employed only in accordance with its conditions of use.


EVIDENCE: Website information as at 11 May 2011; Course fact sheets; Student Handbook; Use of NTR logo compliant





FINDING: VRQA applicable Guidelines and Condition 8 Compliant




STANDARDS OF REGISTRATION

Standard 1: The RTO provides quality training and assessment across all of its operations


JTI is compliant against Element 1.2. The JTI Training and Assessment Strategies (TAS) were audited across the assigned qualifications, Course 22099VIC and the aforementioned HLT UOC (as documented in the qualifications/unit of competency table above). The TAS documents demonstrate JTI has designed and developed detailed off and on the job strategies to meet identified learner needs. These strategies are flexible because they are capable of adaption for use via ‘Moodle/Blackboard on line assignment manager’, face to face, or on the job delivery and assessment purposes. The audited strategies are learner centred and focused on achieving applicable workplace standard outcomes. Summative assessment activity is undertaken off and on the job with JTI qualified assessors. This final assessment verifies all of the assessment evidenced gathered and judged. Once the final oral assessment is completed successfully, the students are awarded the appropriate outcome. The JTI team continues to consolidate customer relationships with the Children’s Services, Health and Business industry sectors in their region reinforcing engagement during the development, design and validation of their TAS content and subsequent evaluation of the training and assessment services and products. JTI is compliant against Element 1.3. JTI are using internally developed and industry validated learning and assessment resources that are available to learners via on line access using Blackboard and Moodle, face to face access and on the job training and assessment. In addition to these methods, JTI learners as part of their training course also have access to simulated resources that allows practice of all skills as required by the Health Course and UOC as well as the Business and Children’s Services qualifications. JTI students will complete their course outcomes using a combination of off the job training, online research, practical classes and formative and summative assessments using internally qualified trainers and assessors. JTI qualified trainers and assessors, support learners throughout their training and assessment periods, irrespective of the learning method selected. Overall JTI has documented their appropriate learning facilities and has developed assessment materials that meet the aforementioned and applicable Training Package qualifications, UOC and accredited Course requirements. JTI combined training management practices and their current audited assessment resources meet the identified learner requirements and scope assigned to this audit

The JTI is compliant against Element 1.4 All trainers and assessors assigned to train and or assess students as stated provided verified copies of their respective TAA40104 Certificate IV in Training and Assessment qualification certificates and current Health, Children’s Services and Business vocational work experiences and vocational Health, Business and Children’s Services qualifications which are at or above those that will be required by the learners. JTI also provides access to applicable professional development for all staff when required (plans have been provided). All trainers and assessors have attended internal JTI workshops on subjects such as moderation and validation, VRQA guidelines, training package updates. All trainers and assessors provided copy of their applicable and recent professional development





Finally JTI is compliant against Element 1.5. JTI has designed and made available valid RPL tools. Assessment tools are deployed and subject to review and improvements using moderation and validation processes as documented in the JTI Policy and Procedures Manual. These sample assessment tools and RPL process and tools indicate the RPL and other assessment tools meet the corresponding and applicable training package qualification and UOC requirements. There is no RPL for the Health Fist Aid UOC and the Course in the management of Anaphylaxis.

Standard 2: The RTO adheres to principles of access and equity and maximises outcomes for its clients.


JTI is compliant with Element 2.1. JTI has undertaken learning and assessment resource validation with internal and external SME personnel aligned to their current application scope. JTI provided valid learning and assessment strategies and tools supported with qualified personnel, learning resources and facilities which once deployed should ensure student learning and assessment needs will be met in accordance with the qualifications, UOC and 22099 VIC Accredited Course requirements. JTI is compliant with Element 2.3. The JTI director and the training management teams have undertaken industry engagement during the development of training and assessment strategies. Validation process and practice has been undertaken between the applicable industry experts and JTI RTO staff. The current JTI information contained in their handbook for students informs them of the JTI communication methods such as use of notice boards web site and email , providing JTI responses to student feedback; additional language skill support and access to student assignment website Moodle/Blackboard and on line live classes using Elluminate software programs




STANDARDS AND ELEMENTS


1.2 Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.

Intent: All training and assessment strategies meet the requirements of the Training Package or accredited course. All training and assessment strategies are clearly informed by industry consultation and are systematically reviewed.

Audit conclusion: Compliant Non-compliant Not audited Not Applicable

Evidence reviewed at audit included:

Training and Assessment Strategy for BSB20107 Certificate II in Business; CHC20108 Certificate II in Children’s Services; Units of Competency (UOC) HLTIN301B; HLTHSE204B; HLTFS207B and 22099VIC Course in First Aid Management of Anaphylaxis

Student Assessment Information sheets Assessment outcome recording templates

Student learning resources sample The assessments for each unit are mapped to the requirements of the Elements, performance criteria, required skills and knowledge, critical aspect for

assessment of each unit.

Validation process and outcomes for the above qualifications and moderation policies and forms

Course Evaluation form; Industry consultation QA Training Policies

Links to Moodle/Blackboard on line assignment management software program referenced the scoped content PowerPoint presentation content reference the sample UOC provided by JTI

BSB07 & CHCC08 training package resources 22099VIC Course curriculum

Health training package UOC

Student Handbook Booklet Version 5.3 JTI Manual policy and procedures JTI/OD/210910/Version 1 S

Assessor guides for the aforementioned scope RPL Guide, policy and process




1.2 Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.

Employability Skills mapping against aforementioned scope

Session plans Course fact sheets

Findings

The RTO is compliant against Element 1.2.

1.3 Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

Intent: The resources used by the RTO across all of its operations are consistent with current industry standards and Training Package requirements.




Trainer and assessor TAA40104 qualification certified and verified certificates; Applicable Business Community Services and Health current vocational qualification Certified and verified certificates and SOA and current valid Working with Children Check ID Cards Victoria

Assessment outcome recording templates Student Assessment Information sheets

Student learning resources based on the UOC sample provided by JTI The assessments for each of the Business, Community Services qualifications, Accredited Course and Health units are mapped to the requirements of the

Elements, performance criteria, required skills and knowledge, critical aspect for assessment of each unit.

Validation process and outcomes for the above qualifications and moderation policies and forms Course Evaluation form; Industry consultation

JTI Training Policies

Links to Moodle/Blackboard on line assignment management software program referenced the sample UOC provided by JTI




1.3 Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

PowerPoint presentation content referenced to the scope of application

BSB07 CHCC08 VIC Course curriculum resources Student Handbook Booklet Version 5.3

JTI Manual policy and procedures JTI/OD/210910/Version 1 S Assessor guides for the aforementioned scope

RPL Guide, policy and process

Employability Skills mapping against aforementioned scope Session plans

VRQA mapping documents

Findings

The RTO is compliant against Element 1.3




1.4 Training and assessment is delivered by trainers and assessors who:

a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors, and b) have the relevant vocational competencies at least to the level being delivered or assessed, and c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken, and d) continue to developing their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and trainer/assessor

competence.

Intent: All trainers and assessors of nationally recognised training meet nationally agreed competency requirements and continue to develop their competence.




Trainer and assessor TAA40104 qualification certified and verified certificates; Applicable Business Child Care and Health current vocational qualification Certified and verified certificates and SOA and current valid Working with Children Check ID Cards Victoria (Grace Cook; Barbara Adamas; Eric Catton; Loice Njanja and Mary Anne McKean)

Contracts of employment between above listed trainers and assessors and JTI

Findings





1.5 Assessment including Recognition of Prior Learning (RPL);

a) meets the requirements of the relevant Training Package or accredited course b) is conducted in accordance with the principles of assessment and the rules of evidence c) meets workplace and, where relevant, regulatory requirements d) is systematically validated.

Intent: Assessment ensures that only learners who hold the requisite skills and knowledge are certified as competent.




Student Assessment Information sheets

Training package, health UOC and VIC Accredited Course resources aligned to the aforementioned scope of qualifications

VRQA applicable guideline 5.1 supporting evidence (see auditor findings as reported above in section ‘Condition 3’) The assessments are mapped to the requirements of the Elements, performance criteria, required skills and knowledge, critical aspect for assessment of each

unit.

Moderation and validation policies and forms QA Assessment Policies


RPL Guide, policy and process

Enrolment form Course fact sheets

Moderation process (no moderation can take place against the aforementioned qualifications, Accredited Course and Health UOC until they are on scope and deployed)

Findings





Standard 2: The RTO adheres to principles of access and equity and maximises outcomes for its clients.

2.1 The RTO establishes the needs of clients and delivers services to meet these needs.

Intent: Client services meet clients’ needs.




Student Assessment Information sheets

Training package, health UOC and VIC Accredited Course resources aligned to the aforementioned scope of qualifications VRQA applicable guideline 5.1 supporting evidence (see auditor findings as reported above in section ‘Condition 3’)

The assessments are mapped to the requirements of the Elements, performance criteria, required skills and knowledge, critical aspect for assessment of each unit.

Moderation and validation policies and forms

QA Assessment Policies


RPL Guide, policy and process Enrolment form

Course fact sheets

Moderation process (no moderation can take place against the aforementioned qualifications, Accredited Course and Health UOC until they are on scope and deployed)

Course feedback forms

Findings





2.3 Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.

Intent: Clients are provided with accurate and sufficient information to make an informed choice about their enrolment and/or agreement.



Enrolment form and fees information Student Handbook Guide

RTO Website - Viewed on day of desk audit 11 May 2011 Course, UOC and qualification information sheets and fact sheets (Health, Business and Children’s Services)

Session plans including hrs

Pre enrolment information including assessment policy rights and obligations and support services

Findings


Documents

JTI | Job Training Institute - TVET Australia (National Audit and … · 2018. 12. 18. · TAA40104 Certificate IV in Training and Assessment qualification certificates and current