JPIA Annual Training Conference – 2014

Expand Your Horizons

NOTE NEW FORMAT: 2 Days, 2 Different Locations

Tuesday, July 29 - $80

Radisson, Rancho Bernardo 11520 West Bernardo Court, San Diego, CA 92127

Thursday, July 31 - $50

Chino Basin Water Conservation District 4594 San Bernardino Street, Montclair, CA 91763

Time Event Instructor

7:30 – 8:30 AM Registration and Breakfast Buffet

8:30 – 11:30 AM Customer Service Peter

Performance Management John

Performance Appraisals Nancy

Managing Generations Patricia

11:30 AM – 12:30 PM Lunch

12:30 – 2:15 PM Documenting Patricia

Emergency Response Planning John

Return to Work/Workers Comp combo Nancy

Discrimination & Harassment Keith

2:15 – 2:30 PM Break

2:30 – 4:30 PM Communication Patricia

Accident Investigation Keith

Competent Person Peter

Managing Aging Workforce Nancy

Time Event Instructor

7:30 – 8:30 AM Registration and Breakfast Buffet

8:30 – 11:30 AM Positive Discipline Patricia

Performance Management Nancy

Customer Service John

11:30 AM – 12:30 PM Lunch

12:30 – 3:30 PM Managing Generations Patricia

Performance Appraisals Nancy

Communication (until 3PM) John

Course Descriptions

Tuesday, July 29

Note: All classes offered by JPIA are approved by California Water Environment Association (CWEA) for CEU’s.

7:30 – 8:30 AM Registration and Breakfast Buffet

8:30 AM – 11:30 AM Customer Service Your agency's future depends on its ability to provide reliable, cost-effective, and efficient service. This course will help participants understand how to better service internal and external customers and how to deal with the difficult ones. This course has been approved for safety contact hours in the state of California by CA-DPH.

Peter Kuchinsky II

Performance Management This course will provide participants with the necessary tools to manage the performance of their employees by shaping, coaching, and directing their efforts on a daily basis. This continuous process will help employees better understand the nature and quality of their most recent performance, help them identify what they must do to strengthen that performance, and create a desire for them to improve and develop. Topics covered include defining performance, developing employees, appraising performance, documenting, and evaluating.

John Haaf

Performance Appraisals This course will focus on eliminating the “Performance Appraisal Blues” of managers by identifying tools and applications to make the process a positive, motivational, and productive event. It will discuss the importance of Performance Appraisals, how to develop objective goals, how to collaborate with staff, and how to protect the agency in the event of a lawsuit.

Nancy Stangel

Managing Generations in the Workplace Water agencies have diverse workforces, often including workers (and directors) ranging in age from the teens to 70 or more. Each generation has its own set of values, technological skills, communication styles, motivators, group dynamics and supervisory/management challenges. This course looks at what may account for some of these differences and how to recognize them. Students will learn how to minimize conflicts between different age groups and how to maximize their agency’s greatest asset: their employees.

Patricia Slaven

11:30 AM – 12:30 PM Lunch

12:30 – 2:15 PM Documenting This course emphasizes the importance of documentation for all personnel-related situations. The course will cover the right way and wrong way to develop personnel-related documentation; an “easy-to-remember” system to use; the use of corrective action/disciplinary procedures with correlating documentation; and cautionary areas to help stay out of trouble.

Patricia Slaven

Emergency Response Planning This course is designed to assist participants with the process of developing emergency/disaster response plans. Emphasis is placed on identifying critical systems and resources, recognizing emergency/disaster potential, and determining the actions and resources needed to address these situations. Included is a review of emergency response command, control, communications, and logistics actions. Additional emphasis is placed on employee training and evaluating the effectiveness of plans following practice drills and real-life emergencies/disasters. This course has been approved for safety contact hours in the state of California by CA-DPH.

John Haaf

Return-to-Work & Workers’ Comp Basics This course will discuss the benefits of developing a formal Return-to-Work Program (RTWP), the elements needed to make an RTWP effective, and the supervisor’s role in the agency’s RTWP. The focus of the course will be the ability of a RTWP to provide better workers’ compensation claims management, more complete injured worker recovery and more rapid return to full duty for the injured worker. An explanation of the direct and indirect costs associated with a workers' compensation loss, benefits to the injured worker, and the supervisor's role in the agency's return-to-work program will be discussed.

Nancy Stangel

Discrimination & Harassment A course for managers and supervisors designed to illustrate the types of behaviors and actions that can lead to claims of sexual harassment and other forms of discrimination. The participants will have an opportunity to discuss various situations and formulate appropriate responses to the challenging issues in this area of employment. Contents of this course can be taken back to train other agency staff.

Keith Forbes

2:15 – 2:30 PM Break

2:30 – 4:30 PM Communication This course will address basic communication skills to enable water utility employees to exchange information in a manner that best supports positive working relationships. It will cover the role of the sender as well as the receiver of information. Improving listening skills and observing body language will be

stressed.

Patricia Slaven

Accident Investigation During this course, students will learn investigation techniques and how to identify accident causes, and also learn how to determine the corrective actions needed to prevent future losses.

Keith Forbes

Competent Person We often hear the term “Competent Person” at work, but how many of us know what that really means and when we might need one at the workplace? Do we know who can be our Competent Person, and how does that person get trained to be one? You will learn more about “The Roles and Responsibilities of a Competent Person” in this session. This course has been approved for safety contact hours in the state of California by CA-DPH.

Peter Kuchinsky II

Managing the Aging Workforce This course will help all employees understand how the aging of the workforce impacts staffing, productivity, relationships, loss of important knowledge and experience, and daily work requirements. The session will go into detail regarding how to deal with these issues as the age of your workforce will continue to rise over the next 20-plus years.

Nancy Stangel

Thursday, July 31

Note: All classes offered by JPIA are approved by California Water Environment Association (CWEA) for CEU’s.

7:30 – 8:30 AM Registration and Breakfast Buffet

8:30 – 11:30 AM Positive Discipline This course is a practical look at how to handle employee problems in a positive manner. A step-by-step process is presented for providing feedback to redirect behavior so that problems don’t become discipline issues. Case studies and useful tools will be used to help managers and supervisors focus on giving constructive feedback – whether for redirection or for reinforcement.

Patricia Slaven

Performance Management This course will provide participants with the necessary tools to manage the performance of their employees by shaping, coaching, and directing their efforts on a daily basis. This continuous process will help employees better understand the nature and quality of their most recent performance, help them identify what they must do to strengthen that performance, and create a desire for them to improve and develop. Topics covered include defining performance, developing employees, appraising performance, documenting, and evaluating.

Nancy Stangel

Customer Service Your agency's future depends on its ability to provide reliable, cost-effective, and efficient service. This course will help participants understand how to better service internal and external customers and how to deal with the difficult ones. This course has been approved for safety contact hours in the state of California by CA-DPH.

John Haaf

11:30 AM – 12:30 PM Lunch

12:30 – 3:30 PM Managing Generations in the Workplace Water agencies have diverse workforces, often including workers (and directors) ranging in age from the teens to 70 or more. Each generation has its own set of values, technological skills, communication styles, motivators, group dynamics and supervisory/management challenges. This course looks at what may account for some of these differences and how to recognize them. Students will learn how to minimize conflicts between different age groups and how to maximize their agency’s greatest asset: their employees.

Patricia Slaven

Performance Appraisals This course will focus on eliminating the “Performance Appraisal Blues” of managers by identifying tools and applications to make the process a positive, motivational, and productive event. It will discuss the importance of Performance Appraisals, how to develop objective goals, how to collaborate with staff, and how to protect the agency in the event of a lawsuit.

Nancy

Communication This course will address basic communication skills to enable water utility employees to exchange information in a manner that best supports positive working relationships. It will cover the role of the sender as well as the receiver of information. Improving listening skills and observing body language will be

stressed. (until 3PM)

John Haaf

ACWA/JPIA Annual Training Conference – 2014

July 29 – Radisson, Rancho Bernardo ∞∞∞∞ July 31 - Chino Basin WCD

NOTE: Due to system conversion, we cannot accept on-line registration or credit cards at this time. Please print out and complete this form and page 1 with your class choices and send/email to JPIA. For members, you can include a check or be invoiced. Thanks for your understanding during our transition to a new system!

Registration Information

Registration Fees Our venues have limited capacity so register early to guarantee a seat in the class you need. Cost is $130 for both days and includes deluxe continental breakfast, lunch, breaks, and course materials. $80 for Tuesday only or $50 for Thursday only includes same. Registration Register by July 18, 2014. JPIA members have first priority. To register, complete this registration form and page 1 with your class selections, and include the check, if possible. For questions call (800) 535-7899, ext. 3421, or send an e-mail to training@acwajpia.com. Cancellation Policy If you cancel by July 18, 2014, the entire amount will be refunded. No-shows or cancellations after July 18

th are not eligible for any refund.

Conference Locations:

Tuesday: Radisson Hotel, 11520 West Bernardo Ct., San Diego 92127

Thursday: Chino Basin WCD, 4594 San Bernardino St., Montclair 91763

Hotel Accommodations

Radisson has special rates of $149 per night available July 28 & 29 – ask for

“ACWA/JPIA Annual Training Conference rates” at 858.451.6600.

Chino Basin WCD: DoubleTree - 555 W. Foothill Ave. Claremont (909-626-2411)

– $120 state rate. Hampton Inn - 3150 Chino Ave. Chino Hills (909-591-2474) –

$90 state rate

Important Information

Temperatures in meeting rooms vary greatly; bring appropriate clothing to meet your needs.

Mail, email or fax registration form: ACWA/JPIA, PO Box 619082,

Roseville, CA, 95661-9082; training@acwajpia.com;

fax to (916) 774-7040

Registration Form

● Check the boxes on the schedule next to the classes you plan to attend. Be

sure you only check one class for each time slot.

● Complete the registration form and return it to the JPIA. If the check is to

follow (members only), be sure to follow-up so your slot is held.

● Bring your confirmation letter to use as your schedule of classes.

Register “BY” July 18, 2014 (non-members must include a check to reserve a space – we will not invoice):

Both Days: Member-$130 Non-Member-$260

Tuesday only: Member-$80 Non-Member-$160

Thursday only: Member-$50 Non-Member-$100

Check enclosed payable to ACWA/JPIA (non-members must include)

Check will be sent separately (JPIA members only)

PLEASE PRINT

Name:

Title:

District:

Address:

Phone:

E-mail: