JITENDRA PANDEY E-Mail: jitendra_pandey18@yahoo.com Mobile: + 91 8745088071

Seeking positions in System Administration / Networking / Technical Support with a technology-driven organizationSeeking positions in System Administration / Networking / Technical Support with a technology-driven organization of high repute of high repute

Brief Overview

A technocrat with around 5+ years of experience in Networking, System and Technical Support. Proficient in attending to various software and hardware problems, detecting the reason of malfunctioning and resolving various problems. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Core knowledge in Desktop and hardware maintenance, analyzing network security needs, software / hardware installation and other services. Expertise in tapping prospects, analyzing their requirements and rendering technical guidance. Exceptional work ethic, routinely use available time to solve organizational problems, ability in multi-tasking and timely completion of all assignments.

Technical Qualification

Microsoft Certified System Engineer (MCSE 2003) Training from CMS DELHI Cisco certified network associate (CCNA) Training form CMS DELHI Redhat Traning from CMS DELHI

Academic

B.A. from Jiwaji University Gwalior. 12th from M.P Board Bhopal. 10th from M.P Board Bhopal .

Areas of Exposure

System Administration Overseeing the installation of Windows Environments, and application software under multi-platform environ-

ments, deployment of servers, disk quota management etc. Troubleshooting problems pertaining to System Performance, Network problem, Application Conflicts and Sys-

tem Bugs. Planning and implementing software rollouts and OS deployments / upgrades. Creating & managing user accounts & assigning access rights and permission to use different application and re -

sources. Developing and implementing security policies, implementing proper measures for user authentication, user pol -

icy rights enforcement and implementing Desktop Security Policy. Managing overall administration of DHCP Server, Network Information Service Systems, FTP Server, File Server in

windows involving design of network layouts, configuration & maintenance of application servers. Managing Database Server (MS SQL 2005,2008,2012). Providing support for MAC (Macintosh) Like OS Installing/Network/Application. Updating all Server’s patches, windows service pack with latest patches. Managing & configuring terminal Server for User who works on Remote Desktop Connection. Managing WebEx, Audio & Video Conference.

Networking

Configuring router and switches Managing Wireless LAN, Guest area Network, configure and monitor VLAN, Junipur firewall manage. Fixing network faults. Troubleshooting Network (server/client) related Securing hosts/network against viruses/hacking.

Carrying out installation & configuration of network / software / hardware / data communication / operating sys-tems / troubleshooting network problems.

Handling Systems and Network Management, Internet infrastructure, TCP / IP, networking technology and its ap-plication.

Coordinating with basic Service operator (Vodafone, Bharti, Reliance & TATA) for Leased line

Professional Experience

On-site support engineer iBAHN India Pvt. Ltd. / Hilton Garden Inn Saket (Client) July 2011 to Till Now

Being a Senior I have handled project in Hilton Janakpuri, Hilton & DoubleTree By Hilton Mayur Vihar & Hilton Garden Inn Saket as well as trained desired engineers as per requirement and cur-rently staying at HGI Saket

Job Responsibility:

Managing the user’s calls related to Wi-Fi connectivity, mailing issue, purchase authentication. Managing Access Points and configurations during the access to the users. Handling Support of 24*7 on telephone. Good knowledge of Various Hospitality Management Features. Having good knowledge of all hotel related software’s. Managing DHCP Server, File server and Print Server and troubleshooting technical problems. Antivirus Installations & Manageability. Overseeing security of all systems, especially the internet. Handling Network on remotely. Inspection on daily basis of Switches, Routers &Access points. To successfully implement and manage VLAN on Switches for 114 #rooms of hotel with security. Wired & wireless LAN and WAN Configuration. Performing anti-virus updating, installing patches & service-packs. Providing support to remote location using remote Desktop connection. MS Outlook 2007, 2010 and 2013 Configure troubleshooting technical problems & Take Backup & Restore. Planning future improvements Software Installation as per Organization Policy. Train staff about potential uses of existing technology. Desktop Support via e-mail and phone. Installation and troubleshooting SQL server (2005,2008 and 2012) Configuring HP MSM760 Controller. Managing HEP Server. Managing CMT Database. Configuration of Network Printer.

DESKTOP SUPPORT ENGINEERLapcom Solution Pvt. Ltd. June, 2010 to July, 2011

Key Deliverables

Installing new software . Monitoring Servers: Performance of servers. (e.g. CPU utilization, Memory Usage, HDD free space.) Generating daily reports on Servers Network Printer Settings, Configuring of Client Mail (Outlook) Responsible for setting up and maintaining LAN/VPN/ISDN for office network. Providing basic help to users in Windows and Applications. To successfully implement and manage LAN on different Network operating systems.

Personal Details:

Full Name: Jitendra PandeyLanguage Known: English & HindiE-Mail: jitendra_pandey18@yahoo.comDate of Birth: July 20, 1991Address: H.N A-31, Jaitpur Extn. Badarpur, New Delhi

Date :

(Jitendra Pandey)Location: