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Jordan L. Jennings1721 Jenner Circle • Modesto, CA 95351 • (575) 403-9969 • [email protected]
Professional Summary
Experienced, focused, hard-working, and self-driven healthcare professional possessing a broad range of administrative and clinical skills. Possesses comprehensive knowledge in the fields of palliative care, pain management, and geriatric; as well as business office operations. Displays exceptional communication and interpersonal skills; excels in both one-on-one patient care with proven success working in interdisciplinary teams. Dynamic patient advocate; passionately ensures the highest quality care and support from providers, administrators, and institutions. Proactive initiative-taker accomplished in overcoming challenges and taking on new roles.
Experience
Roosevelt General Hospital • Portales, NM • August 2013 - October 2014 Hospital Ambassador
Carried out hospital administrative duties such as patient registration, billing, and insurance verification; while at all times exhibiting an appearance of professionalism, and striving to go above and beyond to ensure that all our patients receive exceptional service.
Worked with interdisciplinary teams to solve and prevent any issues that arise. Medical and financial records maintenance, storage and organization. Proficient in using healthcare information system software’s such as Allscripts, CPSI, and
Paragon. Operated main switchboard for all incoming calls for the hospital, and transferred calls to
appropriate parties.
Skilled Healthcare, LLC-Hospice of the Sandias • Clovis, NM • January 2012 - June 2013 Assistant Business Office Manager
Ensured optimal performance of day-to-day administrative operations, including providing human resources support, monitoring employee attendance and vacations times, and streamlining processes.
Maintenance and organization of all patient medical records as well as all employee and volunteer records.
Design and develop procedures for timely and appropriate recordkeeping, billing, data management, statistical analysis, and information system reports.
Supports the Community Relations activities of the organization. Perform general clerical duties such as answer phones and refer calls as appropriate, operation
and maintenance of all office equipment, maintain cleanliness and organization of the entire office.
Care coordinator
Evaluate patients and their family members to determine their need for support, and counsel individuals and groups concerning their spiritual, emotional, and personal needs.
Jordan L. Jennings • [email protected] • Page Two
Visit people in homes, hospitals, assisted living facilities, and nursing facilities to provide them with comfort and support.
Refer people to community support services, social services, mental health services, case manager RN, or other members of the care team as needed.
Assist patients and their families with funeral arrangements, and attend bereavement activities. Detailed documentation of all services provided, observations, and patient requests.
Certified Nurse Aide (CNA)
Assist patients in their homes, long-term care facilities, and in hospitals, with their personal care needs; which may include feeding, dressing, ambulation, bathing, personal hygiene, toileting, and repositioning of bed ridden patients.
Care for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help in adjusting to new lifestyles.
Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition and infant care.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Skilled Healthcare, LLC-St. Anthony Healthcare and Rehab • Clovis, NM • Sep.2011-Jan 2012Certified Nurse Aide (CNA)
Provide assistance to patients’ with Activities of Daily Living (Feeding, Dressing, Bathing, toileting, ambulation). Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores.
Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to RN.
Maintain sanitation standard throughout the facility. Administrative duties including answer phone calls, documentation, and direct visitors as needed
Education
EASTERN NEW MEXICO UNIVERSITY • Portales, NM • July 2014BACHELORS OF SCIENCE DEGREE—PSYCHOLOGY
Relevant CourseworkExperimental Psychology-I&II Directed Study/Industrial Psychology Cognition Child Psychology Adult Psychology Physiological psychologyAdolescent Psychology Multi-cultural counseling PharmacologyApplied Statistics Global Diversity Paraprofessional Helping Skills
Computer Skills Microsoft Office (Word, Excel, PowerPoint) and Macintosh Applications SPSS statistical software Healthcare information systems (CPSI, Paragon, Allscripts, HCHB)
