Form Responses 1TimestampName and Room NumberWhat problem are you having?What is the Serial Number on the device you are having problems with?What have you done to try to fix it?Is this and emergency?When is the best time to come assist you?Username9/10/2014 9:37:32202Gradebook issues. (Java)noYesASAP9/3/2014 23:53:16G. Tamez T-13Mr. Kennedy,

I asked Ms. Fontenot for technology in my classroom and she told me to place an order by contacting you. Please order technology for my classroom.N/AYesAny time9/9/2014 16:50:35306De La Rosa -- Disregard my previous help desk ticket. I figured it out.gNoany9/3/2014 15:39:41Molly Williams 206Can you please assist me with my log in to Eduphora and SMS.I also really need the sound on my computer to come from the projector and not the computer. Tried everything you suggestedYesAnytime9/9/2014 13:31:46306I added assignments to my gradebook but I cannot see the assignments I added so I cannot input the grades for any of my classes.I logged off and restarted my PC. No fix.YesAny time9/4/2014 17:39:33Becky Strohacker, Rm. 607I need my student computers to be set up please.N/aYesMy planning period is from 1:10- 29/3/2014 12:08:05406the student link to fast math is not workingi have talked to youYesanytime9/11/2014 9:04:40Tina Davenport 1181. Adding the scanner program to the desktop.2. Addomg the scanner program to the laptop (if possible).3. Gmail - Mrs. Smith and I are having a difficult time logging her in and I don't know how to log in at home. Z2UGB1BS700200KTried several steps to no resolve / solution. I've been scanning to Mrs. Smith's computer and having her email me the documents as a temporary solution. NoAnytime9/12/2014 10:26:27Adams 504Logging into GoogleNoanytime9/9/2014 8:37:58Tina Davenport Rm. 1181.Printer Networking a.Desktopb.Laptop2.Eduphoria Still showing Houston and Drew after multiple attempts changing to Jones Elema.Sarah Fedor - Speech Path . (Note- Contract employee.)b.no emailc.no telephone. Thank you so much for all your assistance! SeveralMultiple attempts to fix all problemsNoMorning9/1/2014 11:07:41Phyllis Williams 701Ms. Stutes class has not been linked to me so that I can put her class reading, written communication, handwriting, and homework grades in.Grades are input through PowerTeacher.I sent an e-mail to an administrator, Ms. Gonzales about the problem. She said she would have to contact you about the problem. Yesplease see emailt2star board software to T2301adjust projectort11student computers8/28/2014 15:31:14Brown T6 & T2 Mosbycomputer not connected to printerCan not connectYesany8/28/2014 21:38:53Phyllis Williams 701Computer printer in 700B needs to be on my computer so I can print.unknowntried to put printer on the computer. It said I need an administrator.YesRotation Time 12:30-1pm8/29/2014 7:44:45704I can't get the lumens to show on the projector or my computer. I don't see the icon for it on my computerI shut it off and turned it back on. I had another teacher try and help me. I screamed at it. NoWhenever you can9/2/2014 9:11:39Molly WilliamsUnable to get into Eduphoria or SMS. books2014What can I do? YesAnytime9/2/2014 16:05:48Molly Williams 206I did as recommended:

went to My Profile and tried to change password. However, it indicates that is for ePORTAL...in any case using the ESS nor the My Profile worked....can you provide me with a next step.

Thanks kindly,yesYesAnytime9/2/2014 7:21:33A. Smith 703I was checking on the status of the cord needed for my Lumens and also the power strip for my student computers to be up and working.Before school began notified you to come set things up but we were missing those things at that time. This is just a follow up.YesAnytime you are available9/2/2014 10:50:53Molly WilliamsSound needs to come out of projector rather than computer. Student cannot hear the sound of the videos I am playingYesYesAnytime9/3/2014 12:39:35Martinez 208main printer needs ink cartridge replacedshaken the inkNoasap9/3/2014 23:43:26G. Tamez T-13Mr. Kennedy,

As soon you can, please I would like it if you install I-Station on the computers in my classroom (including the Teacher Computer) N/AYesAny time9/3/2014 23:44:49G. Tamez T-13Mr. Kennedy,

Can you link me to a printer from my classroom?N/ANoAny time9/4/2014 10:07:33Jamie Albarran 203My eduphoria and sms log in suddenly stopped working on Tuesday.I've tried previous log ins (birthday, etc..)Yesany9/5/2014 16:22:45701Computer will not print in room 700bI turned the printer off and on. I re-sent document. The printer still would not make a copy.YesToday after school9/4/2014 16:17:52Jamie Albarran 203I need administrator assistance to reset my google password.I tried to reset it, but it said I needed administrator rights.Noany9/4/2014 14:58:52Front OfficeNetwork 2 new computers to front printer and xerox2 old computer up front have Mrs. Fontenots ip address No 9/4/2014 19:26:04A. Mosby T-2The smartboard softwarecutting it on and offYesanytime9/5/2014 7:03:13Mr. London 201Need assistance with losing into the computer and eportal with my personal login.Just continuously tried logging in.NoBetween 9:00 - 9:508/29/2014 14:30:22Flores T12, XEROX e27111. Restart computer2. Tried Mozilla and ChromeNoAnytime8/29/2014 16:10:56508,501,503,401These new teachers are needing new teacher powerteacher training for gradebook. Do you know when that will be?Need assistance with gradebook.Yesit is up to them8/26/2014 12:09:54205 KnattCannot open attachments in emailN/AYesASAP8/28/2014 7:27:39A. Martinez 208Main hallway printer is running out of ink and not printing print correctly.shaken the ink cartridgeNoasap8/28/2014 8:14:10500B HawkinsThis computer continues to freeze. complete shutdowns at the end of day.Yesanytine8/28/2014 10:40:57202 NormanCannot see my lesson plansnoYesanytime8/28/2014 13:50:52shonte' peters t-8i have no idea if you are able to solve this problem... but i am still logged in the system as a 4th grade teacher.. this makes it difficult to complete any lesson plans... don't know what to do.i have changed my profile... unfortunately it did not work..Nowhenever you are available9/11/2014 7:57:44K. AdamsI am still having problems logging into my google acct. this is my 4th attempt to get you to help me solve this issue. Please Help!!!!!I have changed my password, reset my password nothing is working.Noanytime9/11/2014 7:59:57Cheryl ClarkCould you please show me how to add grade book to my mac.NothingYesanytime9/15/2014 8:44:27Dr. Joubert 500B1st student computer is not coming onpush start and checked the cords in the back to assure the computer was connected.Nomorning9/15/2014 8:46:26Dr. JoubertLast student computer is showing with a green undertone. Difficult for students to see.Bright and conrast were manipulated to try to change the color.Nomorning9/15/2014 8:48:27Dr. Joubert 500Bneed to creat a short cut to IStation Reading and Math on each student computer.Right clicked and highlighted the address, It didn;t give me the option to create a shortcut.Nomorning9/11/2014 12:44:06Harvey Student computer in the middle has been frozen for the past 3 weeks and the other two on the sides the internet isn't workingaspec tag 075115Tried restarting all of them, and used different web browsers.YesAny time9/11/2014 16:00:48Ms. Harrison T5I still need a power cord for the student computer. You gave me one for the cpu, now i need one for the monitor.YesLeave on table9/15/2014 10:51:40K. Adams/504New password not working, we did set as kalyn2007, right?thanks for working with me.everything, nothing worksNoanytime9/15/2014 11:21:41500bpop up- Internet Explorer has stopped working....very annoying and slows down my work. pops up every 10 secworking in google chromeYesany9/10/2014 9:38:35202Kid computers needs 1 vga cablenoNoASAP9/14/2014 13:53:18Ronna Lefeber 708The Elmo light bulb is burnt out.Turned it on and off.Yesanytime9/15/2014 12:36:56500bpop up- Internet Explorer has stopped working....very annoying and slows down my work. pops up every 10 secworking in google chromeYesany9/16/2014 0:09:40MRS. TAMEZ T13Please check I- station on Student's Computer #1N/ANoAny time9/16/2014 0:13:44MRS. TAMEZ T13Please add printer (Room 608)NANoAny time9/16/2014 7:40:46k.adams/504kalyn2007 is not working tried it this morning. Not sure what I did. to have it stop working.everythingNoanytime9/16/2014 0:08:42MRS. TAMEZ T13Please check:Earphones on students' computer # 1 and 2 are not workingEarphone on Teacher Computer is not working

I plugged them on the back USB ports of the CPU but it did not work. NoAny time9/16/2014 0:11:19MRS. TAMEZ T13I need regular earphones.N.A.NoAny time9/16/2014 0:17:24MRS. TAMEZ T13Please check the application FASTT MATH in students' computers or check the status of my students on FASTT MATH. They cannot access the program.NANoAny time9/16/2014 7:38:25Mosby T-2getting the actual starboard to work on the the board. it shows on the computer but it is not interactive.changing computersYesanytime9/16/2014 8:02:17mosby T-2internetconnecting directly with ethernet cordYesmorning9/16/2014 9:14:003081. printer is not printing2. Projector does not work3. Starboard requestunplugged printerYesany time9/16/2014 9:58:51shonte' peters t-8i would like to connect a student computer to the projectorcontacted you!!!!Yesopen9/16/2014 11:11:33500Bcomputer keeps having pop up offline every 2 seconds.shut off, unplugYesanytime9/16/2014 16:31:48MRS. TAMEZ T13I would like to request a Smart Mounted Board, please

Thank you Mr. Kennedy for your support, your good disposition and possitive attitude. You're Awesome!

This year I will probably be the Jones Tech Help Champion in need. = )n/aNoany time9/16/2014 17:02:38504/ K. AdamsThank you so much for your help with my log in into goggle.3rd grade is in need of ink for the main hall printer. how do we go about getting ink this year? The printer is in room 503noneYesanytime9/17/2014 8:17:14Tina Davenport Rm. 118Printer states "Error Conflict." Unable to scan at all due to "conflict."Z2UGB1B5700200KI do not know what to do to fix this error. I think it has to do with the networking.YesWhen you are available.9/17/2014 12:33:46Ms. Harrison T5the cd drive on my middle student pc doesnt work. I tried to help Ms. Cartha setup for rotation and it won't even open. Please help.nothing to doYesyour convenience9/8/2014 11:54:06Dr. Joubert 500BI would like a shortcut put on all the computers so that students have access to Istation Math, Reading, and Writing. We begin our Universal Screener this week. Not a problemNoanytime9/18/2014 13:27:15T5 and T6We need ethernet cablesaskedYesyour convenience9/3/2014 16:10:30Office - Mrs. GonzalesLaptop is not responding. It will turn on, then freezes.91291RestartNoAnytime - You may pick up my laptop and work on it.9/15/2014 8:54:45Dr. JoubertPrinting to teachers classrooms. My partner and I feel uncomfortable interuppting teachers class by coming in to retrieve something from the copy machine.Asked Mr. Kennedy for a printer for our room or take the printer from 503 and place it in our office as a consideration.Noanytime9/26/2014 12:28:41harrison t5usb type bvga port on mini burned out, also need vga cable if no new comp availableYesanytime9/28/2014 22:09:13Mr. LondonWas curious about what I need to do to get access to my email. I know you told me how about three weeks ago but I am still trying to get the hang of things and I honestly did not worry about at the moment. NothingNo9:00 - 9:409/25/2014 12:58:28Tina Davenport Rm. 118I need the Vineland II Scoring and Reporting System CD's loaded on my desktop and laptop. This is urgent to load so I may score a protocol and write an FIE due tomorrow, Friday, September 25. two itemsI attempted to load the cds but nothing happened. This is urgent to load so I may score a protocol and write an FIE due tomorrow, Friday, September 25.

If I am not at my desk my cell is 832 690 7347. YesAnytime - CD's will be on my desk.9/30/2014 16:47:35Tina Davenport Rm. 118Receiving message from Tune Up Pro that would not allow internet connection this afternoon.

Printer is not allowing printing again in some programs (Publisher). Saying "Conflict."SeveralTried to X out of program.

Said ok on printerNoAnytime 9/29/2014 12:18:08 Norman 202My projector wont turn on anymore!!!! NoooooPressed power on projector and on remoteYesAnytime9/29/2014 13:22:47404"Check the Air Flow" is showing up on my projector screen. I can not reach to clean it out. Tried to reach the projectorYesAny9/29/2014 15:03:34Green T-9Projector is not coming on.Unplugged everything and plugged it back upYesanytime9/15/2014 9:01:12Ronna Lefeber 708I need fastmath icons on my student computers, other math icons and the internet isn't working on them.i tried to get internet and the cords are plugged inNoanytime9/29/2014 17:24:03503We need ink in our printer. We have shaken the ink cartridge several times. Yes10:009/29/2014 17:24:37503My projector says check the airflow. Nothing yetYes10:009/29/2014 12:11:47500Bprinter not connecting please add T2 nothingYesany9/29/2014 15:09:45B. Adams 501The mouse on all the computers except one in my class are not working properly.I tried to see if I had them connected incorrectly.Yesanytime you can!9/30/2014 8:49:24OfficeLaptop is ready to be picked up and sent in for service.Restart it. Clean it out.NoAny9/29/2014 16:01:54Ms. Carter 3072 student comupters not working. One needs a new monitor.Checked wiringYesanytime9/30/2014 10:21:482051. I have a printer in my classroom just sitting on the back cabinet. Can it be hooked up or removed? 2. Document camera software needed to be reloaded on the computer. 3.Does the school have extension cords so that I can hook up my cpu or is that something I should purchase?CNB9T43253N/ANoMTTHF 9 OR AFTER SCHOOL10/1/2014 10:28:45Tiffany Williams - 401In Eduphoria, I only have access to "Forethought". When I attempt to open "Aware" I am redirected to the homepage. This, of course, prevents me from viewing my student data. I have restarted the computer and used a separate browser. These two attempts were unsuccessful. No10:00 -10:5010/1/2014 13:48:33Torres 603911***** I can't log in to SMS. It tells me that my user name or password are invalid.I can't put my grades in and I can't take attendance.I don't know what I can do to reset it.YesASAP... Grades are due Friday.10/2/2014 10:17:25Suarez 304I need to download a program that creates test for science but I need administration approval.yes tried to run the program but right before it downloads it needs approvalNoat 10:00 -11:00 or open10/2/2014 12:46:47t-10My computer keeps rerunning the start up screen78795I have tried to restart the computer several times.YesDuring my conference or when you're available.10/2/2014 13:33:02Norman 202Projector isn't workingTried to turn it on mannually and with remoteYesASAP10/2/2014 15:28:34Machelle AlexanderMeeting with Ms. Fuenes at 8:15 Friday. to set up her attendance rosters on her google drive.Tried to Email it to her.NoFriday at 8:15T13Needs two VGA cables for elmo and computer9/22/2014 16:11:48De La Rosa 306I cannot access my gmail. I receive a message that my connection is not secure and private so I could not log in. I wanted to add a rule to my Lotus account (as indicated on the email) to forward my email to my google account, but before forwarding the emails, I wanted to make sure that my google email was operational.Closed and reopened application.NoConf. 10-10:50add printers for Mrs Cardenas10/6/2014 13:11:37Ms. ScruggsOne computer is terribly slowthe other computer's screen is rotated so we are looking at it from the sidefar left next to my desk and the one in the middle of tableNothingYesanytime please9/29/2014 11:33:37Flores T121. Need access to Jones data in eduphoria.2. Need access to teacher lesson plans in eduphoria.I have logged on and tried to pull up data.Noanytime9/18/2014 13:02:29Dr. Joubert 500BI need to revise my lesson plan templates.I went to the change my planner section and it didn't get me the results I needed.YesasapT9set up ELA Camera T14set up ELA Camera 9/8/2014 16:23:50D. Johnson 605I do not have any students under my name for PowerTeacher. I should have two 1st graders from Smith's homeroom for reading, writing and math (Victoria Fields and Ethan Clinkenbeard) and three 4th graders from Blow's homeroom for reading, writing and math (Jahmesha Flanigan, Javon Verrett, and Daryl Culpepper)NothingNoAnytime9/5/2014 18:23:53Hoffman middleNeed read 180 diskEverything YesAny timet 10Printer is being crazy. t 10center student computer isn't working. (replaced hard drive )10/3/2014 16:55:35Arango 606I was wondering if you can help me. I need to know how to change font on Eduphoria (lesson plans) or undo an action or fix a columm when become a mess.Eduphoria Several things but don't know how.No1:30-2:00 Pm10/7/2014 21:03:00Pendleton T-4Just quick help on printing paycheck Can't get in No12:10 - 1:00 after school, anytime 10/8/2014 9:55:56Sepulveda 404Need Chrome Installed on Student Computer

Think Through Math will not run on Internet Exporer

Also Not sure if printing issue from Teacher Computer is fixed??Tried to download to put on, but it is blocked from accessYesAnyt8 peterscheck for extra student computers for peterst9student monitor and cpu not working (replaced hard drive )K carter2 student computers aren't working white screenstutesgrade book not showing upDr J urgentprint to office. Reinstall 402 printLondonaccrss to eportal707check airflow keeps showing on projector10/8/2014 22:06:45Tamez T-13I cannot access FASTT MATH in order to include my students. The system shows the following message " Sorry, this username or Password is not valid... or contact your System Administrator for assistance"I tried at the school and at home with Google and Internet Explorer browsers.NoAny time10/10/2014 8:26:07Alicia Martinez 208I can not get into my google mail. Not sure what my password was.Tried every password that I have had in past year.Noanytimefloresforethought access to all teachers lesson plans 1st 3rd9/29/2014 12:07:24Wanda turner Green 1101unsurei have tried going through google chrome.NoFriday after 12:00 p.m.Front office Copier scan to pdfAlasAdjust her ELLA camera so it can see the projector board, run eithernet through ceiling to connect camera to eithernet portk Carter 307printers not working308Printer in not printingELLAget mac addresses emailed back to the lady FRIDAY10/16/2014 7:57:10307Teacher's printer not printingTurned computer on and offYesanytime10/14/2014 17:30:08606I have my goggle account but the password is invalid.Can you help me to get a new one. I now that we are getting ready to move to google,please,don't forget to tell me when and how.Another issue. I share my lesson plans (Eduphoria) with other teachers and I don't have any problem with that. What happens is that every week when I start doing my lesson plans something is a mess.This week I was missing some subjects. I was traying to add the subject changing my schedule but it didn't let me. There is anyway that people can look at my lesson but without changing anything? or is it the program itself? any lock on Eduphoria(read only)?Let me know.Another questions is about Fasttmath/Sams and Istation.Can we start using it? which one is the password for students?Are we ready?NA I tried to fix my schedule on Eduphoria but didn't let me. This is not an emergency but I wish you could answer my questions at least this week.No1:15-1:45 PMt 10Printer Jam and tray 2 door not going in10/16/2014 8:57:49Ayers T3I can not access wireless in my room.I also need reach/ESL progam to be placed on my computerN/AYesAny/ ASAPbooneupdate chromebrowninstall chromet14student computers not workingCovingtonStudent computer not workingScuggs eduphoria issuesseems arango the link to merge emails10/17/2014 7:31:54Mrs. Alas T-11Mr. Kennedy can you please link my computer to the printer in Mrs. Resendez room.

Thank you so much.

Mrs. Alasn/aNoanytimeT9-T14Network all teacher comps to new printert14network printer to cooper and toresunited streaming not working in t8 and t1network alas to print to t1010/18/2014 7:00:18205 1. Air flow notice appearing on projector2. Do you have long internet cards?n/aRelocate cpu /keep projector off as much as possibleYes9-9:50 , 12:45-1:15 after 2:30 (preferred) {any if necessary}10/20/2014 7:28:23307Student screen keeps going blank on far left side. Also would like google earth installed on my computer. Turned monitor on and off. NoanytimeTamezforgot google passwordT11Phone in T11 does not work10/17/2014 10:20:14Ayers T3Computers 2 and 3 will not allow iStation to play. Computer 3 blacks out and starts beeping in the read. Computer 2 iStation will not play at all.Also can you install iStation on teacher computer and NAYesany10/21/2014 13:09:57Ayers T3Cna not use Istations and Run the reach program on students computer. It needs som type of update so that they will not black out.

Also install Istation on teacher computerNA I do not have the rights to update or repairYesanyT10Phone does not work10/22/2014 7:48:57Vawter Room 604Student computers are running very slow. Possible viruses. Installation of new printer on student computers.3CQ9473V8RMXL0090ZJ82U8281BF9 nothing as I do not have administrator rights.Nowhenever you are able to.T8Student computer not working Need internetHarveyNeed a new hard driveHarrisonInstall webcamBrownInstall webcam10/24/2014 8:00:05T9The printer in T 10 is not workingTried turning off and back ownNoanytime408Computers movedT10Printer issues10/16/2014 15:21:46Mrs. Torres 603I can't access my grade book from home on my new laptop. I tried on my old laptop and it works. For some reason my new laptop will not open the file. I downloaded Java but still doesn't workNoI will bring my laptop tomorrow... let me know if you can take a look at it please.10/24/2014 12:40:10T9I cannot open files. I don't know what is going on.I restarted my computer.Yesanytime10/24/2014 7:24:18P. Williams 701Computer 1 and 2 is not workingtroubleshot, turn on and off, rebooth Yesbefore or after school,, 1:30 pm10/24/2014 7:29:30Norman 202Would like to use google accountcontact you :)Noany timeT5fast math on student computersT5Chrome on student computers10/29/2014 5:42:46406 ColemanI need to know if you have put Imagine Learning on the student computers for my ESL students. I dont see the icon on all the computers.Yesanytime10/24/2014 11:37:33Tina Davenport Rm. 118Ipad setup Tuesday 9AM0Per our conversationNo9AM10/29/2014 8:37:19Molly Williams 206Please could you load Chrome on my computer. They simply will not work with what I want the kids to do without it.

THanksI cant do anything I do not have admin rightsYesanytome10/29/2014 16:39:06302Updating Internet Explorer and Mozilla FirefixMXL31042CI tried updating Internet Explorer but Aldine did not permit or give access.Noanytime10/27/2014 15:04:04De La Rosa, 306The student computers (all 3) constantly freeze up when the students get on Image Learning or it takes longer than normal for the program to load.Rebooted several times.NoAny time.10/30/2014 14:28:35Flores T12blue printer inkTook cartridge out. Shook it. Reinstalled.NoAnytime10/30/2014 8:25:28Mrs. Torres 603One of my student computers does not have internet and now that I have enrolled my kids to fast math, I would really like for them to be able to use it.I have just checked the internet cable. NoAs soon as you have time to get to it. Ms. Garcia T-12please install chrome to teacher computer8/29/2014 17:08:25704Ms. A. Johnson's schedule in SMS is correct. However, in her gradebook she can only see her homeroom class and not her team teacher's class (Ms. Fields). Do you know what the problem may be?

...considered emailing B.SavantYesAnytime - Ms. Johnson need to input grades.8/18/2014 21:57:36Betzi De La Rosa, 306I need help in setting up my classroom website. I attended a training and they told me that it was coming but that I should talk to my IT guy. I also need help in switching between elmo and computer. I know how to use it but it doesn't always work. If I freeze the elmo and go to pc, I have exit elmo and restart it again.

Thanks!I tried different options.No10:05 -10:5010/28/2014 17:13:30Install Imagine Learning Icon for ESL ClassroomsMr. Kennedy,Thank you for installing the Imagine Learning icon on the student computers in the Bilingual Classrooms.

Below is a list of the ESL teachers who need it installed on their student computers.4th Grade: K Carter, Harvey 3rd Grade: K Adams, B Adams, Coleman, Campbell, V. Carter 2nd grade TamezThank you.NoAt your conveniencelibraryfactory reset all ipadsCreate mock election ballot for 2nd gradelibrarycreate apple id and log all ipads in download math and reading appsA. SmithCannot log into Gmail11/3/2014 7:08:05REYNOLDS 601Please stop in and help figure how my three student comp. could be put together to make one that functions with headphones (istation)....

also, unusable Smartboard; unless you can figure problem connecting student's stylus to touch screen.... would like out of room if not fixable for more dry erase board spaceall 3 student computers...do you want numbers off the big boxes??asked a few others; they are scared off by the odd msg. on one screen

about Smartboard; it was reported last year (nothing) and I tried other batteriesYesany/all11/6/2014 10:32:08406I need I station put on my student computerI cant install itYesanytimeDe la rosaTaskbar is hiden Thomas 207student computers not workingSuarezPrinter issuescheck with akillah, coach is having issues logging into the new fitness gram 10Boone T7Boone asked about reach for student computers M williamsFlowcabulary is having log in issues only one log in per dayGreen T9Cannot forward email to googlecheck with Erin McPherson about mrs Ayres reach log in11/10/2014 8:03:47Sylvia Ramirez 706My home computer crashed...so I am in need of the links/directions for gradebook at home.I have looked at earlier emails...could not find gradebook directionsYesemail-just send links/directionsArtinstall google earth for Google Art Project 11/10/2014 8:32:24Norman Rm#202Student computer. Mouse not working. Also I am not able to save my grade report to the appropriate drive.Changed out the mouseNoany time10/31/2014 9:48:22307Student computer screen is blank,, Need screen and imagine learningTurned it on and offNoanytime11/4/2014 9:59:37118Laptop is stating I need administrative rightsUnknownRestartYesAnytime ClarkSpeaker plug not working student computers11/7/2014 12:03:53207I need 4 pair of headphones for my classroom computers. (stations)naYesanytime11/11/2014 10:01:51T121. Student computers missing cords and need to be hooked up2. Need projector and elmo1. Not sure which cord goes where and looks like we are missing internet cordNoanytime11/10/2014 9:17:41flores T12need blank inknothingNoanytime11/12/2014 12:18:42Suarez 304Printer from my room 308 has been uninstalled from my computer. I don't see it.I tried adding it.No10-1111/7/2014 20:18:22Rebecca Stutes Room 702We talked about a different headphone for a student computer. used different headphonesused the front and back connections including usbYesanytmeAlexandergoogle sheets helpFontenotCreate a Larry Bell Dance video and create shortcut on extended day teachers computers 11/10/2014 8:51:12118Printer is not printing for my desktop now.

2. Also, laptop is saying Administrator Required.

3. Cord to do double monitor if possible.Z2UGB1B5700200K1. Urgent - Make sure all connections are connected. Assured in Control Panel the printer is selected as default printer. Sorry - this seems to be a never ending problem this year.

2. I do not know of a way to resolve this issue.

3. Asking to see if we have the equipment. Thank you.

Thanks for all you do. YesAnytime you are available11/11/2014 16:56:31Arango 606I finally did my transition to G-mail. I have my username and password but when I tried to check my mail again I couldn't get in. My computer is set up to open under a second grade teacher. I tried to delete her account but it says that I would loose all my information.Can you help? I want my computer to open on my account inmediatly.Thanks,NASeveral things.No1:15 PM11/12/2014 12:19:41Suarez 304I don't have Istation on the student computers.I tried looking for it on the desktop.No10-11NurseNeed a program installed on computerCastellanos ?Shockwave updateLefeberfix a replacement filterStrohackerfasttmath log inBlowImagine learning installed on student computers11/17/2014 10:37:21T12Keyboard not workingplugged it inNoanytime11/17/2014 12:13:08Ayers T3I still need my computers fixed. One is on the floor. I need Istation loaded on computer 2 (middle). Also my laptop is not functioning correctly. I can not see the screen. Is lit possible to check out an Ipad?N/AYesanychristnerStudent computer monitor keeps going to a white screenchristnerstudent computer wont log in11/18/2014 9:58:41Ayers T3The middle computer keeps turning off or going black during Istation. It says it needs an updated browser. ThanksRebootYesany11/10/2014 7:56:57307Imagine Learning is not working on 2 computers. Tried to open itNoanytime11/18/2014 15:24:10Mrs. Torres 603I can't log into my gmail account. It says there is a privacy error. The connection is not private... I am not sure what to do, I tried logging in from chrome and also internet explorer.I used internet explorer but it won't let me either.Nowhen everM. WilliamsAPP Request for edmodo and Curriculet11/30/2014 21:45:58Ms. Garcia and Ms. Tamez TBuildingsConfidential: Ms. Garcia is no longer part of the ELLA-V project and will not be using the program. Ms. Tamez has agreed to implement the program. May I request you move the Elmo and projector provided by ELLA from Ms. Garcia's classroom to Ms. Tamez' classroom? Ms. Garcia can use the Elmo in Ms. Tamez' classroom. Make this requestNoAny11/20/2014 8:36:18T-13 Mrs. TamezI could not access my computer with my ID network. The system displays this message The system could not log you into the network. Make sure..."

Thank you for your supportN/ANoAny timeRogachtevComputer monitor blacking out8/14/2014 20:05:53406I would like to have edusmart for science installed on all computers and I still can't get into SMS.you said you would set them up. I tried logging in to get on SMS but it won't let me.Yeswhenever you are available11/7/2014 12:04:22207I need help setting up my google accountnaNoanytime11/14/2014 8:08:48Adams/ 504I was wondering is your could get my google acct mail to be kmadams and kmroberson. If you can not do that can you see if there is someone at HR that can handle this. I spent 3 years straightening this out when I got married. and it would be a big relief on me when people are trying to look me up for email.I cant fix itNoanytime11/20/2014 12:23:58202 Norman(the first student computer closest to the teachers desk) Student computer freezes sometimesPut in a help requestNoany time11/30/2014 21:45:45Ms. Garcia and Ms. Tamez TBuildingsConfidential: Ms. Garcia is no longer part of the ELLA-V project and will not be using the program. Ms. Tamez has agreed to implement the program. May I request you move the Elmo and projector provided by ELLA from Ms. Garcia's classroom to Ms. Tamez' classroom? Ms. Garcia can use the Elmo in Ms. Tamez' classroom. Make this requestNoAnyCheck with fintenot about miss thomas teachscape12/2/2014 9:24:09T12Printer is offlineCheck internet cable, check power cord, push ready buttonNoanytimeK. CarterPrinter is not workingC. BlowPrinter is not workingR. StrohackerProjector not working T12Printer offlineColemanprojector sound not workingHollisIpad not working correctlyT12Student computer has white screen12/2/2014 9:44:52Miss Thomas 207I can not set up my google account. I can not access my teachscape account.Tried to reset my password, but it is not accepting my email address (teachscape)Yesanytime12/3/2014 10:56:09OfficeI have an old gmail account I would like you to help me delete. I don't use it and it causes confusion when I login in.

Also, in the past, both accounts would come up and I could choose which account I wanted. Now, only the old account comes up and I can not get my Aldine gmail to come up. Can you help?Tried logging out.NoAnytime12/4/2014 9:43:21Ayers T3How do you export folders I have saved in my email to my gmail.N/AYesany12/4/2014 10:32:48Flores T12student computer screen turns white after logging in.plugs, power switchNoanytime12/4/2014 11:49:30Flores T12Magenta Ink Outn/aNoanytime12/5/2014 10:45:06Machelle Alexander/700BGoogle chrome icon will not work againP4015nText you!!!YesASAP!!!12/8/2014 7:33:05Ronna Lefeber 708I can't log in to the student computers. The username was set on administrator and it's not working now.I tried putting in joneselem for the username and password and none of the computers will work.Noanytime12/8/2014 9:46:09Tina Davenport Rm. 118Printer not working again.Z2UGB1B5700200KControl Panel to see if printer is set as Default PrinterChecked to make sure all connections are connected.YesA12/11/2014 10:35:26118I need the ABAS program installed on my desktop and laptop at your earliest convenience.

Broght HDMI cord - could you do that after school or tomorrow though?BothNothing - needs admin approvalNoTomorrow12/11/2014 12:56:28T12Need yellow cartridge replacedNothingNoanyT13 & T14ELLA equipment swapWatsonFinding people in googleCardeneSetting up google accountCardenesForwarding old emailK. Cartercheck for student computers for Imagine learningM. TorresR.Scruggsteacher computer not workingB. Adamsinstall imagine learning on all 4 student computersB. Adamsinstall imagination station on all 4 student computersB. Adamsinstall fasttmath on all 4 student computersB. Adams1 Student computer has a white screenC. ClarkNot able to log into fasttmath12/11/2014 7:19:06704I am still getting all Aaron Johnson's Email and having a problem telling what is mine and what is his. So I know feel I know way too much about someone I haven't met. I'm getting items that are sent to everyone at MacAurthor, his pay stub, and personal items. The other day I got a email saying I had a package only it wasn't mine but couldn't tell that because the tag didn't say which school it came from. I feel like I have to open everything because I don't know "for sure" if it is mine and don't want to miss important information.GmailI have informed him of the problem. I informed both my tech spec and the tech spec at MacAurthor.NoanyT-3please install google chrome on teacher computerMath Labplease bring out a student computer to the math labB. RodriquezHaving trouble logging into googleK. Carter Imagine Learning Link not working 1/5/2015 10:45:231181. May Mrs. Smith have access to the Jones Elementary Calendar due to scheduling needs for ARDs?2. Would you load my home printer on the SPED laptop so I may work from home? ZZZI tried to load the printer, but I was alerted that administrator rights were needed to perform that action. NoAnytime you are availableC. BlowUpdate software for IL12/18/2014 10:54:55Tiffany Williams - 401My classroom computer needs a Silverlight update. N/ANo10:00 am12/10/2014 14:47:53500BFasttMath isn't loading properly on all of the student computers.Logged into the program and it said it neede to be installed by administrator.Yesanytime1/6/2015 13:22:14T6no wifi or connectivity for projectorasking for old student cpuYesasap1/6/2015 14:02:30ThomasThe sound is not coming out of when the projector is on. Noany1/6/2015 14:02:53Thomasred temp light is on when the projector is on. Yesany1/7/2015 14:39:52108Gmail is not loading. Gmail will load, then the screen will go darker and will not allow me to click on any icons or emails.ZZZZZZDelete Chrome and Add program back onRestart computerYesAnytime. This is urgent, please!1/7/2015 8:49:19Flores T12Printer not workingchecked plugs and internet cableNoanytime12/17/2014 14:48:12Machelle Alexander/700Bgoogle chrome stopped working again!!!! It wont open.SCREAM!!!!!YesWhen ever you can1/7/2015 12:11:06404I would like for Think Through Math to be added to the IPads in the Library, either as an app or a shortcut. Thank you.I have talked to you.NoDoes not concern me directly1/9/2015 12:53:09Vawter Room 604Install Istation on student computersnothing, Noat your convenience 12/19/2014 10:25:32Ames, 300BThe Data Drop next to my desk with the yellow Ethernet cable does not work.NothingNoAnytime1/5/2015 8:05:00Johnson 605My printer is printing extremely light in one area. NothingNoAnytime, the door is always open1/9/2015 13:21:1330782 student computers not working. One shuts off in the middle the IL program. The other freezes and shows that there is an error. Turn the computer on and off. Check the internet connectionYesanytime1/15/2015 14:07:49De La Rosa 306The student computers are very slow and students canno access Imagine Learning, Istation or Fasttmath.Rebooted several timesNoAny time606 ArangoCannot log into google.1/21/2015 12:01:12t5cant log on the starboard computeridkYesasapT-8 BrownNeed new mouseT-8 BrownPrinter is not printingScruggsProjector not working properly CampbellSound not working on projectorK. CarterStudent Computers, Imagine Learning not working properlyK. Carter1 student computer needs Imagination StationT-5Set up starboard1/26/2015 15:15:36Tina Davenport Rm. 118How do I turn my printer from the "offline" status to "online?" I am unable to print again and want to figure out how to solve the issue. Thank you. Z2UGB1B5700200KWent into Control Panel to figure out the issue. Could not find a way to fix the issue. This printer has been an ongoing issue. YesAnytime. This is urgent, please!1/15/2015 16:19:11B.Adams 501Will you please download chrome google because it's saying that I need Admin permission.Download, no successYesanytime1/21/2015 7:31:50K. Adams/504None of my student computers are working properly.NothingYesanytime1/28/2015 13:50:16Tina Davenport Rm. 118Laptop not printing134889Assured printer was loaded.NoAnytime you are available1/27/2015 10:45:31Flores T12no black inkN/ANoAnytime1/27/2015 12:15:15De La Rosa, 306I cannot access StarChart. It tells me that my user ID is not recognized. I had a similar problem last year. sssTried several timesYesAnytime2nd grade email alma Garcia check to get the right one1/27/2015 10:36:43Flores T12Need Go Math installed on mine and Cooper's computer with test maker unblocked.N/ANoAnytime1/27/2015 12:34:00t6Student computer is not working. When turned on the red light flashes on the front of the computer. Unplug the computer.No12-1, 7-745, 330-5001/28/2015 14:24:52Theresa Smith Room 118Mr. Kennedy, whatever you did to help Ms. Davenport has messed my computer up. I can't print or scan. I tried restarting my computer but it didn't help. Thanks, Ms. SmithZ2UGB1B5700200KRestarted computerYesanytime1/27/2015 15:07:33Cheryl Clark Room 506When you get a chance could you please put the science test bank on my computer.I don't have a problem with fixing anything.YesAnytime you are available will be great.1/29/2015 15:46:30Ianisha Chambers-HumpheryI need my I.D. number.Asked about it.No9:00am-10:00am or 3:30pm1/22/2015 13:43:53205Middle student computer not working when students work on think through math during Math center time.Restart computerNoany.1/23/2015 15:56:43De La Rosa 306, Reyes 305Imagine Learning is not working on both teachers' computers.ssddsRebootYesConf 10-10:502/2/2015 7:51:09Sepulveda 404Printer is jammed in computer lab. Open all areas as said on directions on printerYesASAP2/5/2015 22:10:25affton coleman 406please install the math test generator on my computeris flocabulary workingi cant install itYesanytime2/6/2015 6:49:02704The sound for my teacher computer stopped playing over the over headChecked cords and tried to rearrange cords.Noanytime2/10/2015 8:50:18Green T-9Student computers are not workingI thought I plug them all in right but still not working.Yesanytime2/10/2015 10:40:26Reyes, 305The volume from my teacher computer is not working. (no audio at all) One of the student's computer is not working.123354544554I don't know what to do.Yesanytime2/10/2015 15:02:01Green T-9When logging into laptop, it's say that tree server can not be foundper conversationNoany2/11/2015 7:59:041181. Need assistance moving IPads to storage closet as soon as possible to increase security measures. (Urgent request please.)2. Need to discuss technology inventory.SeveralNeed assistance carrying and reconnecting through new cabinet. YesAfternoon2/11/2015 11:20:04500BNeed to intall Quicktime for video and add xerox to my printer options. no admin rightsYesany2/12/2015 10:28:54Ayers T3I can not log my laptop into the server of just get as a workstation

A domain controller can not be foundRetryYesany2/11/2015 12:18:17118Need KABC-II scoring cd installed on laptop to score an assessment.134889Need Administrator's AuthorizationYesAfternoonCafeteriacomputer set up for dojo1/28/2015 11:24:17J.Vawter/604Lenovo is updating, but has been doing that since yesterday. We are not sure how to stop this as it has never updated before.Rebooted.

It is unclear what the serial number is, but it is the only Lenovo in the room. :)NoYour conveniencecoleemanswap power supply and HD in teacher computerT-11Intercom not working. Need to submit a work order2/12/2015 7:46:55t5please put starboard on teacher computerasked you! lolNotoday2/18/2015 7:38:09704No sound out of projector0You fixed it. It worked with you in the room. Now it doesn'tNoASAP2/18/2015 7:40:46704Student computers. No volume0Checked the mute. Put head phones in front portal and in back portal. Doesn't even play sound with headphones no plugged in.NoanytimeTorresInstall 402 printer on teacher compRogechevRight side student computer not workingK cartercant log into student computer2/12/2015 8:59:10Tina Davenport Rm. 118Installation of another scoring program needed immediately - DAS-II 134889Administrator needed for installation of program. YesAnytime. This is urgent, please!1/30/2015 15:41:42603printer in room 608 is out of tonerTold Mr. Kennedy and Mrs. FontenotYesanytime1/5/2015 10:43:53504The 500 hall Printer is out of ink.ordered ink before, with no luck...Yesanytime2/18/2015 10:11:39Strohacker 607Projector will not come on. Red light that says Lamp is red. tried to turn it on and offYesany2/18/2015 10:12:30Steigler Libraryprogram will not run on my computer. Was able to get it to work on two other computers in the library. contacted Cindy Noany2/13/2015 9:01:36T AyersUrgent

google or explorer not working. Can not get on the internetconnectYesany2/24/2015 10:13:07Christner-408My student computers are not working. One goes white, and the other will not get on iStation. 073697, 073722turned it on, wiggled the plugs, asked the kids what they did to it. Noanytime2/18/2015 16:17:07Tina Davenport and Theresa Smith Rm 1181. Jones Calendar for Tina L. Davenport (tlwalker@aldine...) and Theresa Smith (tasmith@aldine....)2. Share Jones folder for Theresa SmithNoneFind the calendar / folder. NoAnytime2/23/2015 14:27:59500Badd xerox printer to computerno admin rightsYesany2/23/2015 12:46:55Vawter Room 604Install Boardmaker Studio from link in my email.nothingNoanytime2/25/2015 12:51:04K. Adams3 out of 4 student computers will not log intried typing in username and passwordYesany3/5/2015 21:29:42Ms. TamezMr. Kennedy, When you have the time, I would like it if you could check why I did not receive any of my pay stubs on my Google account. n/an/aNoAny time3/5/2015 7:54:51Mosby T-2Need Tone 64Xyes it is out of ink We have shook the toner til there is no more inkYesNow3/2/2015 9:24:28Tina Davenport Rm. 118How do I obtain a login for Review 360? I need access to check Special Education Teacher's entries.

I need a few more scoring systems installed on my pc / laptop.

Thank you!SeveralI am not able to solve this issue without a system's administrator.YesAnytime you are available3/5/2015 21:32:37Ms. Tamez - T-13Mr. Kennedy, I cannot log in to my teacher account on my computer. Thank youn/an/aNoAny time2/25/2015 13:33:18Ownes/MusicSwap student computerserestartNoany2/26/2015 15:33:16602Do you have write outloud that you could install on the student computers?

Also, I need black ink.

Thanks,Ms. ScruggsNothingNoanytime. t5it would be awesome if you just save think central as the home page , but i can't have it with @aldine-isd.org saved alreadyall 4saved shortcutYesasap3/16/2015 15:10:21Green T9Teacher and students computers is not working. Just keep restarting. keep restartingYesanytime3/5/2015 21:36:02Ms. Tamez - T-13Mr. Kennedy,

Two of the student computers in my classroom have had problems with accessing Imagine LearningN/ANoAny time3/6/2015 14:09:29T12Out of black cartridge.NothingNoAny3/5/2015 8:17:00coleman 406student computers are not working. would you come and check them outuntangle cords and plug them back inYesanytime3/17/2015 21:41:04Tina Davenport 118Mouse Pad is not working.134889Went into Control Panel and tried to configure mouse settings.NoThursday or Friday3/19/2015 11:51:57T-2need a remote control for projectoraskingYesanytime3/19/2015 11:57:10t10Projector is showing different colors when using the document camera68816Restarting the projector YesAny time is fine2/21/2015 18:39:16Angela Cooper t12Our 2nd student computer is not working. Thanks.Shutdown and restartNoany3/3/2015 12:00:54T121. Need 4th grade test software. Have only up to 3rd grade on exam generator program.2. Mouse for 3rd computer3. Internet connection for 2nd computerN/ANoAnytime2/13/2015 12:34:38Martinez 208Can not access united streaming through old log in.tried logging in with old log inNoanytime3/20/2015 8:12:17Darius Owens 116Connect Student Computer for the projector. Thanks in advance,Consulted with the tech at JonesNoAny time3/19/2015 7:22:08Mosby T-2Need a VGA spliter pleaseneed oneYesanytime3/19/2015 14:53:11Green T9Computer not working.Got a message that said physical memory dump complete. Contact system administratorYesanytime3/24/2015 13:36:56Green T9Computer not working RestartYesanytime3/20/2015 8:15:53alexander 700BWont printtried to printYesASAP!!!3/6/2015 13:13:08307Can not log in to SMSlog in several timesYesanytime3/26/2015 21:43:30Ms. Reyes R#305My computer screen is blue.change color setting, re-start.Yesanytime3/31/2015 15:17:12Green T9When trying to login it says local username and password invalid. tried otherYesanytime4/1/2015 9:59:33alexander 700BI can open my google mail ,but it keeps telling me it can't load google drive. It keeps telling me to refresh and try again.shutting off the computer and restarting. YesASAP!!!4/2/2015 8:55:13Green T9Add PrinterNeed AdminYesanytimet12need 4th grade test software Exam generator4/6/2015 10:16:22Mrs. Sepulveda Rm 404Printing Error When I try to print it says that the printer is offline. I print to the computer lab. I have gone in and looked at the printer is said first that it was in sleep mode. I opened the tray and there was paper. It then came out of sleep mode and said it was ready. I have canceled and retried printing multiple times, but it continues to say that it is offline. YesAny4/13/2015 9:51:37T3How do I log into learning.com.. It required a password and log in.N/ANoany4/15/2015 7:50:24K. Adams/ 504My 2 computers next to the right wall are still not working properly.shut down and restartYesanytime4/15/2015 7:22:29704Windows cannot print due to problem with current window set up that'ss the error when I try to print but will print from lesson plans and testing data.!!!checked printerNoasap invest binders due4/16/2015 12:52:30flores t12computer from other campus logged off. it is under administrator.n/aNoanytime4/15/2015 8:06:20Vawter Room 604Needing two new mice for computersbrought the mice to you as they are not workingYesASAP4/8/2015 7:37:26Flores T12Printing to Xerox (new machine) isn't workingTest printsNoAnytime4/8/2015 9:08:07Tina Davenport Rm number per day indicatedMouse touch pad is not working on laptop. 134889Checked the Mouse settings in the Control Panel.

I am in Room 110 Tuesday - Thursday. Monday and Friday I am in Room 118. Friday I will not be on campus due to an Assessment Meeting.

Thank you for your assistance and your time. NoAnytime

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