Henry Jones112 Melody Lane Louisville KY 40229| 502.386.6020 | Jonez34@gmail.com

EducationSullivan College of Technology and Design Louisville, KYBachelor of Arts: Dynamic Web Development Current (expected) December 2016Sullivan College of Technology and Design Louisville, KYAAS Degree: Dynamic Web Development December 2015ITT Technical Institute Louisville, KYAAS. Degree: Computer Network Systems March 2007

Skills HTML5/ CSS3 Troubleshootin

g PHP WordPress Java Technical

Support JavaScript

JQuery Project

Management Database

Management Microsoft

Access LAN / WAN Visual Basic

MVC Adobe Suites SQL SEO Citrix C# Problem

Solving Linux

Windows Operating Systems

MAC Operating System

Networking hardware and software

ExperienceLouisville SEO Strategies Louisville, KY Web Developer August 2015 – PresentUpdate, create, add, and troubleshoot content for websites using WordPress. Create SEO information, and made mobile friendly websites, for multiple clients.

CompuCom Systems Louisville, KY Help Desk Tier 1 March 2015 – PresentSupport client's questions on technical issues via phone calls. Provide support documentation to clients for continuous maintenance and efficiency. Document and escalate issues or problems to other teams as needed.

PR Store Louisville Louisville, KY Web Developer September 2015 – March 2016

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Henry Jones112 Melody Lane Louisville KY 40229| 502.386.6020 | Jonez34@gmail.com

Updated, created, added, and troubleshoot content for websites using WordPress and HTML/CSS.

Stone Crop Technologies Shepherdsville, KY RET and Photo Lead Tech/Data Capture Manager March 2014- December 2014Managed, trained and supervised a team of 13 members in pre-configuration and photographing of Radio Antennas for the Sprint Network. Transferred, stored and monitored site photograph materials for review and customer complaints

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Henry Jones112 Melody Lane Louisville KY 40229| 502.386.6020 | Jonez34@gmail.com

Appriss Inc. Louisville, KY Network Control Technician March 20007-August 2013Monitored and responded to alarming via the CA Spectrum application. Analyzed alarms, searched for any trending issues, and assed ways to fix any noted issues. Maintained network hardware, systems software, applications, and configurations. Troubleshooted and provided support for LAN, WAN, Internet systems, and network. Tested system components, authorized user access and performed emergency recovery operations as needed. Network Support Analyst/TEK Systems October 2006-March 2007Contacted jails to configure and transfer data. Verified network settings and allowed access to network.

Insight Communications Louisville, KY Technical Support Analyst October 2005-May 2006Provided technical support via phone and remote access to troubleshoot internet access to local customers.

United States Navy Pearl Harbor, Hi Machinist Mate Third Class Nov 2000-Oct 2004Maintained, repaired and operated mechanical equipment on U.S. Naval Submarines.

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