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Copyright2018HuddyHealthCareSolutions,LLC
Copyright©2018HuddyHealthCareSolutions
Allrightsreserved.Nopartofthispresentationpublicationmaybereproduced,distributed,ortransmittedinanyformorbyanymeans,includingphotocopying,recording,orotherelectronicormechanicalmethods,withoutthepriorwrittenpermissionoftheauthorJonHuddy,exceptinthecaseofbriefquotationsembodiedincriticalreviewsandcertainothernoncommercialusespermittedbycopyrightlaw.Forpermissionrequests,pleasecontactauthor:
JonHuddy,PresidentHuddyHealthCareSolutions3558Dobys BridgeRdFortMill,SC29715USA(803)[email protected]
www.huddyhealthcare.com
Copyright2018HuddyHealthCareSolutions,LLC
Maximising Emergency Department Capacity Through Comprehensive Design
www.huddyhealthcare.com
Jon Huddy, PresidentHuddy HealthCare Solutions
Copyright2018HuddyHealthCareSolutions,LLC
CompanyBackgroundTeamingwithHealthcareOrganizationsandDesignProfessionalsAroundtheWorld
DataAnalyticsandPredictiveModeling
OperationalAnalyticsandImprovement
MultiCampusandSystemAnalytics
Mergers,AcquisitionsandSatelliteCampuses
StrategicPlanningandMarketAssessment
ServiceLineUtilizationandSystemDistribution
StrategyLedFacilityMasterPlanning
ProjectScopingandPlanningSolutions
Copyright2018HuddyHealthCareSolutions,LLC PhotospurchasedbyJonHuddyfromoriginalphotographers.PhotosrepresentJonHuddypersonalexperienceasDirectorofFreemanWhiteEmergencyDepartmentDesignTeam
DeliveringtheExperienceofOver330EmergencyDepartmentProjectsEasternEurope,WesternEurope,MiddleEast,NorthAmerica,SouthAmerica,Australia
Copyright2018HuddyHealthCareSolutions,LLC
JonHuddy,AIA,NCARBPresident,HuddyHealthCareSolutions
• Leading– Teaming– Consulting• Teamedwithover200designfirms
• EmergencyDepartmentSpecialist• EDstrategicplanning
• Leanoperations
• Marketanalysisandutilizationprojections
• Scope/feasibilitystudies
• Architecturaldesign
• AuthorofTwoEDDesignbookspublishedbytheAmericanCollegeofEmergencyPhysicians
• EDsfrom2,000to200,000visits
Copyright2018HuddyHealthCareSolutions,LLC
EDUseRatesAcrosstheWorld(QuantityofEDvisitsper1000population)
6
EDVisits Population EDUseRate Year
SaudiArabia 15,000,000 24,580,000 610/1000 2006
Spain 25,000,000 46,160,000 542/1000 2008
Italy 30,000,000 59,100,000 508/1000 2009
UnitedStates 141,400,000 321,000,000 440/1000 2015
Israel 2,869,000 8,060,000 356/1000 2013
Canada 12,800,000 36,290,000 353/1000 2016
England 20,458,000 65,111,143 314/1000 2015-2016
RegionHalland(Sweden)
88,000 300,000 293/1000 2015
HongKong 2,000,000 7,072,000 283/1000 2011
Finland 1,320,000 5,313,000 248/1000 2008
Germany 12,000,000 82,270,000 146/1000 2007
Copyright2018HuddyHealthCareSolutions,LLC
Utilisation impactsinA&E/ED
7
• AgeingpopulationwilllikelyincreaseEDvisitsaswellasincreaseEDacuities,admissionratesandLOStimes.
• Toincreaseavailablecapacityyoueitherneedtolowervolumes(goodluck!),increasetreatmentspaces(increasedcapitalcost)ordecreaseLOS
IsraelPopulationGrowthbyAge
85+
65+
Copyright2018HuddyHealthCareSolutions,LLC
Utilisation impactsinA&E/ED
8
• AgeingpopulationwilllikelyincreaseEDvisitsaswellasincreaseEDacuities,admissionratesandLOStimes.
• Toincreaseavailablecapacityyoueitherneedtolowervolumes(goodluck!),increasetreatmentspaces(increasedcapitalcost)ordecreaseLOS
AustraliaPopulationGrowthbyAge
75+
65+
Copyright2018HuddyHealthCareSolutions,LLC
Utilisation impactsinA&E/ED
9
• AgeingpopulationwilllikelyincreaseEDvisitsaswellasincreaseEDacuities,admissionratesandLOStimes.
• Toincreaseavailablecapacityyoueitherneedtolowervolumes(goodluck!),increasetreatmentspaces(increasedcapitalcost)ordecreaseLOS
EnglandPopulationGrowthbyAge
75+
Copyright2018HuddyHealthCareSolutions,LLC
Copyright2018HuddyHealthCareSolutions,LLC
Utilisation impactsinA&E/ED
11
• AgeingpopulationwilllikelyincreaseEDvisitsaswellasincreaseEDacuities,admissionratesandLOStimes.
• Toincreaseavailablecapacityyoueitherneedtolowervolumes(goodluck!),increasetreatmentspaces(increasedcapitalcost)ordecreaseLOS
EnglandPopulationGrowthbyAge
75+
Copyright2018HuddyHealthCareSolutions,LLC
RoomUtilisation andNumberofExamRooms
• HistoricalEDtreatmentroomprogramming• Focusedonaverage“patientsperroom”overthecourseofayear
• Attempttosplitpatienttypesbyacuitiesandprogramexamspaceneedsforeachacuitylevel• Roomquantitiesnevermatchedactualneed
• RecommendedApproach:• Focuson“clinicalroomusetime”forspecificpatienttypes• Howlongpatientsneedtobe“inanexamspace/room”isthedefiningfactor• Complex“HuddyBinBMethod”
Copyright2018HuddyHealthCareSolutions,LLC
PatientSpaceCapacity:Operations+Facilities
1300to1700AnnualVisitsTyp U.S.Planning
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
2800to3100AnnualVisitsUKProgramming
Copyright2018HuddyHealthCareSolutions,LLC
Resusc
ResuscitationRoom350to750annualvisitcapacity
Resuscitation/Trauma365AnnualVisits
750AnnualVisits
1300to1700AnnualVisits
SingleResusc(SmallED)
MultipleResuscitation
Typ U.S.Planning
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
PatientSpaceCapacity:Operations+Facilities
2800to3100AnnualVisitsUKProgramming
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
Resusc
ResuscitationwithFlexCapacityApprox 1000annualvisitcapacity• Additionalgasesallowfor
overflowutilizationduringsurgesthusincreasingannualcapacity
PhotosdisplayJonHuddypersonaldesignexperienceasDirectorofFreemanWhiteEDDesignTeam
Resuscitation/FlexRoom365AnnualVisits
750AnnualVisits1000AnnualVisits
1300to1700AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-Resusc
Typ U.S.Planning
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
PatientSpaceCapacity:Operations+Facilities
2800to3100AnnualVisitsUKProgramming
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
PrivateRoom
Resusc
PrivateTreatmentRoomObservation:Approx 1100visitsUSStandard:1300to1500visitsFastTrack:2200to2600visitsUK:2800to3100visits
PrivateExam/Treatment365AnnualVisits
750AnnualVisits1000AnnualVisits
1300to1700AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-Resusc
Typ U.S.Planning
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
PatientSpaceCapacity:Operations+Facilities
2800to3100AnnualVisitsUKProgramming
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
PrivateRoom
Resusc
PrivateTreatmentRoomObservation:Approx 1100visitsUSStandard:1300to1500visitsFastTrack:2200to2600visitsUK:2800to3100visits
PrivateExam/Treatment365AnnualVisits
750AnnualVisits1000AnnualVisits1100AnnualVisits
1300to1700AnnualVisits
2800to3100AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-ResuscCDU;orPsychiatric:8-12hr
Typ U.S.Planning
UKProgramming2200to2600AnnualVisitsStandardFastTrack;Peds
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
400AnnualVisitsPsychiatric:18-24hr
PatientSpaceCapacity:Operations+Facilities
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
FlexCapacity
PrivateRoom
Resusc
FlexCapacityRoom2000visitannualcapacity• Utilizedasaprivatetreatment
roomuntilcapacityisreachedorduringvolumesurge
• Alternativetohallwaystretchers
FlexCapacityRoom365AnnualVisits
750AnnualVisits1000AnnualVisits1100AnnualVisits
1300to1700AnnualVisits
2800to3100AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-ResuscCDU;orPsychiatric:8-12hr
Typ U.S.Planning
UKProgramming
1900AnnualVisitsFlexCapacityRoom
2200to2600AnnualVisitsStandardFastTrack;Peds
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
400AnnualVisitsPsychiatric:18-24hr
PatientSpaceCapacity:Operations+Facilities
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
UrgentCare
FlexCapacity
PrivateRoom
Resusc
UrgentCare/GeneralPractioner3300to3500annualvisitcapacity• Capacitybasedonhoursof
operation
UrgentCare/GP365AnnualVisits
750AnnualVisits1000AnnualVisits1100AnnualVisits
1300to1700AnnualVisits
2800to3100AnnualVisits
3300to3500AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-ResuscCDU;orPsychiatric:8-12hr
Typ U.S.Planning
UKProgramming
UrgentCare/GP
1900AnnualVisitsFlexCapacityRoom
2200to2600AnnualVisitsStandardFastTrack;Peds
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
400AnnualVisitsPsychiatric:18-24hr
PatientSpaceCapacity:Operations+Facilities
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
Rapid/Vertical
UrgentCare
FlexCapacity
PrivateRoom
Resusc
Rapid/Vertical/ProtocolSpacesUpto4000annualvisitcapacity• Accommodates80%ofpatients
in16hourperiod• 24houroperationincreases
capacitytonearly4000annually
PhotosdisplayJonHuddypersonaldesignexperienceasDirectorofFreemanWhiteEDDesignTeam
RapidCare/Vertical365AnnualVisits
750AnnualVisits1000AnnualVisits1100AnnualVisits
1300to1700AnnualVisits
2800to3100AnnualVisits
3300to3500AnnualVisits
4000AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-ResuscCDU;orPsychiatric:8-12hr
Typ U.S.Planning
UKProgramming
UrgentCare/GP
24HourRapid/Vertical
1900AnnualVisitsFlexCapacityRoom
2200to2600AnnualVisitsStandardFastTrack;Peds
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
400AnnualVisitsPsychiatric:18-24hr
PatientSpaceCapacity:Operations+Facilities
Copyright2018HuddyHealthCareSolutions,LLC
ResuscFlex
SuperTrack
Rapid/Vertical
UrgentCare
FlexCapacity
PrivateRoom
Resusc
SuperTrackUpto5000+annualvisitcapacity
SuperTrack +Subwait365AnnualVisits
750AnnualVisits1000AnnualVisits1100AnnualVisits
1300to1700AnnualVisits
2800to3100AnnualVisits
3300to3500AnnualVisits
4000AnnualVisits
5000+AnnualVisits
SingleResusc(SmallED)
MultipleResuscitationFlex-ResuscCDU;orPsychiatric:8-12hr
Typ U.S.Planning
UKProgramming
UrgentCare/GP
24HourRapid/Vertical
SuperTrack
1900AnnualVisitsFlexCapacityRoom
2200to2600AnnualVisitsStandardFastTrack;Peds
AnnualCapacityofTreatmentSpace
1000Visits
2000Visits
3000Visits
4000Visits
5000Visits
0
Less
Cap
acit
y
Mor
e C
apac
ity
400AnnualVisitsPsychiatric:18-24hr
PatientSpaceCapacity:Operations+Facilities
Copyright2018HuddyHealthCareSolutions,LLC
Amomentofsilenceplease……
TriageAsaPlacethatDelaysCare
Copyright2018HuddyHealthCareSolutions,LLC
CareInitiationA&EDepartment
RN
A&EDepartmentTriage
Inner/Results25
Inner/Results10
Inner/Results10
OverflowPublicWaiting
15
RedistributionofWaitingandCareInitiationPatientand
PublicWaiting60Seats
Consult Consult ConsultHealthBuildingNotes:• Triage• AssessmentPods• RapidAssessment&Treatment(RAT)• Chair-centric• See+Treat•MinorCare
Copyright2018HuddyHealthCareSolutions,LLC
RedistributionofWaitingandCareInitiation
Copyright2018HuddyHealthCareSolutions,LLC
CareInitiation:CombinationofCareSpaces
Copyright2018HuddyHealthCareSolutions,LLC
CareInitiation:CombinationofCareSpaces
ResultsWaiting Chair-Centric Stretchers PrivateSpaces ProcedureRoomsInitialAssessment
Copyright2018HuddyHealthCareSolutions,LLC
ResultsPending
PhotocourtesyDesignGroup,Columbus,OH;OhioStateUniversityWexner MedicalCenterEmergencyRoomRenovation
Copyright2018HuddyHealthCareSolutions,LLC
200,000VisitEmergencyDepartment• 18CareInitiationSpaces(4,500patients/space)
• 20ResultsPendingand20FamilyChairs
• 81,000Patients(40%ofpatientsin11%oftheircarespaces)
20 Patients20
Family
Copyright2018HuddyHealthCareSolutions,LLC
SimulationTestingtoForecastResults
Copyright2018HuddyHealthCareSolutions,LLC
LOSandSatisfactionImpactsofCareInitiationArea(CIA)
38
52
34 34
13
49
36 40 3747
62 63
97
0
10
20
30
40
50
60
70
80
90
100
Sep
'16 Oct'16
Nov'16
Dec
'16 Jan'17
Feb
'17 Mar
'17 Apr'17
May'17
Jun
'17 Jul'17
Aug
'17 Sep
'17
165Min
90Min
60Min
0Min
20Min
40Min
60Min
80Min
100Min
120Min
140Min
160Min
180Min
BeforeCIA DuringCIAImplementation
CIAandSuperTrackOperationsCompleted
DischargeLOSMinutes
CIAProcessImplemented(Feb‘17)
Periodofsomestaffacceptance(Mar-May‘17)
NewHighScore
Percen
tileSatisfactionScore
BeforeCIA CIAImplementation
CIAandSuperTrack
Copyright2018HuddyHealthCareSolutions,LLC
KeyMetricsAcrosstheEntireED
Copyright2018HuddyHealthCareSolutions,LLC
Copyright2018HuddyHealthCareSolutions,LLC
PredictiveModeling:OperationsandDesignV
Copyright2018HuddyHealthCareSolutions,LLC
ChallengeYourselfandYourTeams
• Newwaysofworking• Newworkflowpatterns• Usetheplanning“buildingblocks”inanewway• Increasecapacitywithinthesame,orevenless,physicalspace
Copyright2018HuddyHealthCareSolutions,LLC
Thank You
Jon Huddy, PresidentHuddy HealthCare Solutions