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Joint presentation by Department of Communities and Social Inclusion, Community Centres SA and UnitingCare Wesley
BowdenSouth Australia
September 2015
We’re in it together and tasting ‘success’
Let’s start with our purpose
Share (taste) our tools and tips for success in government using RBA:
FundingContracting
Reporting
Recipe for success (the context) Opportunity
Desire for change
Partnership
Support from the right places
Bravery
Proof of RBA working
Community Centres SA• Peak Body for 110 community and neighbourhood centres and
50 Affiliate organisations throughout SA• Our focus is community development• Our role is to advocate for and build the capacity of our sector • Centres support and develop the capacity of communities
through activities that build connectedness, skills, resilience and improve overall health and wellbeing
• Largely volunteer contribution – few paid staff working with up to 200 volunteers
UnitingCare Wesley Bowden• An NGO based in metro Adelaide with 200 paid and
150 volunteer staff• Deliver a diverse range of community services across
metropolitan Adelaide• UCWB’s history of involvement in RBA• What are the drivers for change• What is our investment in RBA
Opportunity aligning
•Reform of funding and contracting•Government support for community engagement and collective impact•New Stronger Together agreement•Private Sector engagement
What we did• Developed outcomes together• Used outcomes in tender for funding program*• Negotiated outcomes into service agreements*• Training*• Developed reporting tools*• Continuous conversations
* Denotes tip to share
Sharing our tools• ‘Bank’ of measures• Reporting templates• Communities of Practice
‘Bank’ of measures
Reporting templates
Reporting templates
Financial Health
Data collection method • Pre/post/follow-up surveys with
clients - follow-up will be via phone - Trialing automated phone calls for post surveys• Phone calls to administer the post
survey for clients who drop out
Data collection tool
Data collection tool
Preliminary findings
Communities of PracticeExternal •Established and facilitated by Community Centres SA in 3 regions•Participants from diverse organisations•Focus varies based on participant needsInternal•For DCSI staff to learn, share, explore, develop•Lead to identification of early adopters
Lessons learnt• Partnership approach accountable• Communication – clear on purpose, continuous• Grow champions• Flexible• How to deal with the negatives• Quality Assurance• Feedback
Feedback from UCWB• The partnership approach is well received• Requires ongoing investment of time and energy
on all levels• Accountabilities need to be clear and documented• Continuous improvement cycle• Communicate, Communicate
What are we cooking next?• More programs• Ongoing support• Scalability • Reporting • Technology • Engagement of procurement• Continued reform
Your feedback and questionsShow of hands if :•Found some tools or ideas that you would like to taste?•Discovered some connections that you like to make?•Overall was the taste worth it?
Any questions before we give you our handouts and let you taste our brownies?