Johns Hopkins Home Care Group...The progress you have made this year is amazing! I truly believe the...
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Johns Hopkins Home Care Group Strategic Planning Update : The Roadmap to 2023 Originally presented at the March 2019 leadership meeting
Johns Hopkins Home Care Group...The progress you have made this year is amazing! I truly believe the future of health care is in the home – personal care pro\൶ided by teams such
Johns Hopkins Home Care GroupStrategic Planning Update: The Roadmap to 2023
Originally presented at the March 2019 leadership meeting
Presenter
Presentation Notes
In October, I (Mary Myers) shared an update of progress on our strategic goals at this meeting. Today, I’d like to give you another update and discuss how the Johns Hopkins Home Care Group / Home and Community-Based Services strategic goals align with your division’s goals, your goals, and the goals of your employees. But, before I do that I’d like to say congratulations – the work you and your teams are doing in bringing this plan to life is amazing!
JHHCG Strategic Planning: Aligning Home Care Services
• Ensure JHHCG’s value, focus and communication aligns with Johns Hopkins Medicine
• Define JHHCG’s primary patients, partnerships and financial focus
• Define how JHHCG should align with JHM to:• Ensure quality patient care• Manage costs/meet payer
requirements• Communicate with stakeholders• Pursue and implement financially
sustainable business opportunities
“All healthcare industry players must embrace disruptive innovations; cheaper, simpler, more convenient products or services that ultimately let less expensive professionals provide sophisticated service in affordable settings.”
As a reminder we reignited our strategic planning process in December 2017, with a convening of JHM Senior Leadership, JHHCG Corporate Staff and patients. We discussed JHHCG’s current and future value, our areas of focus, and how we can continue to align with Johns Hopkins Medicine. Through this process, we developed strategic goals that defined how JHHCG would support the goals of JHM.
JHHCG Strategic Planning:Definitions
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Strategic Planning Term Definition
Johns Hopkins Medicine
Goals
Identify a critical area of focus for the success and sustainability of JHM
Johns Hopkins Home Care Group
Strategic GoalsSupport the JHM Goals and define how JHHCG will perform differently from rivals
Presenter
Presentation Notes
The goals of JHM identify what is most important in caring for patients and ensure that we are able to provide this care on a continual basis. The goals are: Push the boundaries of science and education Improve the quality and affordability of healthcare Support the well being of our people and communities Make Johns Hopkins Medicine easy Aim for precision in everything we do Work like one organization Our goals in Home and Community-Based Services – Johns Hopkins Home Care Group and Potomac Home Health Care – support the goals of JHM.
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Aligning Home Based Services: JHM – JHHCG Alignment
Presenter
Presentation Notes
I’d like to thank contest winners Daniel Correll, Dixie Fritzinger, and Julian Stepney. As well as, the individuals who participated in the focus groups – Trish McLaurin, Nancy Kunes, Terri Taylor, Laura Syron, Mary Murphy, Carol Marsh, Judy Cool, Jennifer Alexander, LaShawne Carter, Kianna Wilson, Mary Dedeen Womer, Brigid Smith, Annie Znovena, Brandon Keith, Amanda Mitchel, Mike Rammacca, and Stephanie Brown. With the help of Ali Byro, Shannon Ciconte and Max Boam from marketing they created this graphic that is intended to show how the goals of Home and Community-Based services align with JHM. It starts with the patient at the center, because they are at the center of everything we do. The second layer has five of the JHM goals. The third layer shows how the five JHHCG goals align with the JHM goals. The final layer contains the JHM goal: Make Johns Hopkins Medicine Easy. If we are able to accomplish everything on this graphic, while keeping the patient as our central focus, then we will be able to make things easy.
Goal Alignment
• JHHCG Corporate Staff sets the vision and direction of the organization • Senior Divisional Leaders goals are the culmination of their teams efforts• Teams bring the organization to life! 5
The goals of JHM, Home and Community-Based Services, our divisions, your goals, and the goals of your teams all need to be in agreement. If they are not – we won’t get where we need to be. My goals are the strategic goals of Home and Community-Based Services. Corporate staff members’ goals support me in achieving these goals. I need all of you to support Corporate Staff in achievement of their goals – you and your teams bring this organization to life!
Goal Setting:Operational Effectiveness and Strategic Positioning
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Strategic Positioning
Operational Effectiveness Value
Performing similar activities better than rivals perform them.
Performing different activities from rivals’ or
performing similar activities in different ways.
to JHHCG, its patients, customers, and
partners
Presenter
Presentation Notes
As we think about our goals in Home and Community-Based Services and you think about your individual goals, we need to consider two things: Strategic positioning is performing activities different from rivals – in this area we need to make choices. Operational effectiveness is performing the same activities as rivals, only better – in this area we don’t have choices. For example, we need to provide high quality services, there are no exceptions to that. These two ideas come together to create value for our patients, customers and partners. This is the journey we have been on and need to continue on – making choices where required and in areas where we don’t have a choice, performing better than our competitors.
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Leading the Way:The Road to 2023
Home and Community-Based Services
Brand Assessment
Presenter
Presentation Notes
The progress you have made this year is amazing! I truly believe the future of health care is in the home – personal care provided by teams such as home health aides and CNA’s; skilled care by teams such as licensed nurses, therapists, and pharmacists; and our ability to link to care through all kinds of care coordination. This year, in collaboration with JHCP, we will be growing physician services in the home for Baltimore City, Baltimore County and Howard County. As our offerings continue to evolve, so will the way we communicate about them. In order to be the agency of the future, we need to continue to make things simpler for the patient, and identify ourselves by one name/brand across all of Home and Community-Based Services. I will have more to share on that in the future!
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Educating and Increasing Funding:The Road to 2023
Legislative Affairs
Philanthropy Program
Presenter
Presentation Notes
Over the last nine months, we have made great strides in legislative affairs. CMS has visited us nine times, and we are seeing value from these visits. Through visits such as these, we’ve already had an impact. With your assistance in communication with CMS, we have simplified processes in the way orders are signed and how patients receive information about their medications. I’ve spoken about our need to find new revenue sources before, and our new philanthropy strategy to reach out to grateful donors in conjunction with The Fund for Johns Hopkins Medicine. I’m excited to announce that we have already received donations totaling $110,000 that will go towards the support of workforce development and innovative care programs for our patients.
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Using the Right Technology:The Road to 2023
Balanced Scorecard
Web Assessment
Infusion Scheduling
Presenter
Presentation Notes
In collaboration with JHM Marketing and Communications and an outside vendor, we’ve conducted an assessment of our web presence and determined it needs an overhaul. Over the coming year, this will happen with the goals of being more efficient and effective in our communication to patients and providers. The use of web-based tools will only grow, and we need to make things easier for our customers. Do you have a balanced scorecard of key measurements that you review with your team at least once a quarter? If not, you will! Measurements are important. In order to understand where we are going, we need to understand where we are. To that end, we are developing an automated balanced scorecard for all of Home and Community-Based Services. Our staff travels 2 million miles a year, which makes scheduling of services very important to us. In order to become more efficient in this area, infusion services is piloting a new scheduling system, called Skedulo, to improve processes and increase efficiency.
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Growing an Engaged Workforce:The Road to 2023
Retention
Engagement
Development
Presenter
Presentation Notes
The 2019 Employee Engagement Survey is open until March 24th. We want to hear from you. Please take the survey and encourage your staff to take it, so that we can make JHHCG an even better place to work! To recognize employees we launched Applause, the employee recognition program. In the first three days, there were 164 certificates given out. That is amazing! Keep up the great work! We recognize that safety in the office and in the home are paramount, that is why we are working with JHM’s Corporate Security Team on safety initiatives. Members of the team will be coming to our office to do a site visit, as well as going on visits with some of our staff. They will be working with us to develop a security plan for JHHCG and offer training sessions over the coming months.
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Tools for You and Your TeamThe Microsite
JHHCG Strategic PlanThe Roadmap to 2023
http://hopkinshomecare.org/strategicplan
Presenter
Presentation Notes
There are a lot of great things going on in Home and Community-Based Services. I need your help getting the word out to your teams. I’d like to share some resources available to you in order to do this. These resources are available on our Strategic Planning Microsite, and include: An overview of Home and Community-Based Services you can use when speaking about us internally or externally My October presentation to all of you with talking points The graphic you designed representing the relationship between our goals and the goals of JHM And – my first ever podcast! Over the course of the next year I will be doing a series of podcasts – my first is on the workforce and I would encourage you and your teams to listen. It’s less than seven minutes long. If you have ideas, questions, or comments for future podcasts please send an email to [email protected]
