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Not Just A Pretty Interface: A2J Author® Is Changing How We Achieve Justice Through Technology John Mayer Executive Director [email protected]

John Mayer Executive Director [email protected]. WELCOME TO MY WORLD

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Page 1: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Not Just A Pretty Interface: A2J Author® Is Changing How We Achieve Justice Through TechnologyJohn MayerExecutive [email protected]

Page 2: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

WELCOME TO MY WORLD

Page 3: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 4: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 5: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 6: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 7: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

 …my number one piece of advice is you should learn how to program. I mean, I think that in the future, all kinds of jobs, not even just straight engineering jobs, but all kinds of different jobs are going to involve some element of programming …

Page 8: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 9: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

AGENDA

Origins of A2JWhat’s So Great …Other applications

Online Intake Intelligent Guidance E-Filing Tutorials Open Government

Future Plans / Ideas

Page 10: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 11: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

U.S. Law School Membership

87 88 89 90 91 92 93 94 95 96 97 98 99

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

Year

112120114124126129128134

146160165

211211207208206198196188186185183185

175

0

50

100

150

200

250

Page 12: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

87

88

89

90

91

92

93

94

95

96

97

98

99

20

00

20

01

20

02

20

03

20

04

20

05

20

06

20

07

20

08

20

09

20

10

344358697378737597107101

859842

800

712656

636

397

300

200150

116110107

0

100

200

300

400

500

600

700

800

900

1000

Lessons

Page 13: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Lesson Usage

92 93 94 95 96 97 98 9920

0020

0120

0220

0420

0520

0620

0720

0820

0920

10

Year84,31291,74284,248100,256122,856105,000

174,019232,825

1,065,1821,073,4041,077,761

986,002881,953

587,892

398,510289,101

177,863190,599

-50,00050,000

150,000250,000

350,000450,000

550,000650,000

750,000850,000

950,000

1,050,000

1,150,000

1,250,000

Page 14: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 15: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 16: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 17: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 18: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 19: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

10%

20%

Page 20: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

What’s so great about A2J?

Page 21: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

What’s so great about A2J?

Page 22: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

A2J Author®

Page 23: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

The HotDocs End-User Interface

Page 24: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

What’s so great about A2J?

v.

Page 25: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

What’s so great about A2J?

UnclutteredSingle Step“Intelligent” (conditional

branches)

Real-time GuidanceProgress / Feedback

Page 26: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Origins of A2JWhat’s So Great …Other applications

Online Intake Intelligent Guidance E-Filing Tutorials Open Government

Future Plans / Ideas

AGENDA

Page 27: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Online Intake with A2J Author®

How does an

A2J Author®

online intake

interview

work?

Legal Aid of Western Ohio Example

Page 28: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Interview Answers

(.anxFile)

28

XSLTransform

A2J Guided Interview® for Intake (.a2j files)

Transformed Answer Files

Case Management System

Answer File Data in holding area Available For Review in the Case Management System….

….conflicts check….attorney review

….processing

Online Intake Process

Page 29: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Programs with Online Intake

Online Intake is Growing10 programs with online intake

projects

35+ programs researching for future online intake projects using A2J Author®

Indiana Legal Services Iowa Legal Aid Legal Aid of North Carolina Legal Aid of Western Ohio Minnesota Legal Services

Coalition Pine Tree Legal Assistance

(Maine) South Carolina Legal Services

Southwest Virginia Legal Aid Society

Statewide Legal Services of Connecticut

Utah Legal Services

Page 30: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Benefits of Online Intake

Benefits to ApplicantsCan apply from any location with a

computer & internet accessSaves remotely located applicants

from travelingAvailable outside of business hours

24/7Shortens application time (est. 15-20

min)Saves time of applying at the wrong

legal aidGet information and referrals

Page 31: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Benefits of Online Intake

Benefits to OrganizationsUnqualified applicants are redirected

without talking to intake workerPotential qualification issues are

highlighted for intake workers to address first

Reduce errors in data recording

*All of these things save intake workers time*

Page 32: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

AGENDA

Origins of A2JWhat’s So Great …Other applications

Online Intake Intelligent Guidance E-Filing Tutorials Open Government

Future Plans / Ideas

Page 33: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

33

What’s the next step?

Where do I go?Who do I need to

contact?

Page 34: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

A2J Author Data Sharing: Pointing to Transformation?

Linking interviews could facilitate customer based coordination across systems of justice Legal Aid Agencies Courts Criminal Defense- public defender Administrative Agencies

▪ The new frontier!

Page 35: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

A2J Author: A Web Portal for Justice

A2J Guided Interviews on the Web

PD’sOffic

e

Legal Aid

StatewideWebsite

Human Service

s

Administrative Tribunal

Courts

Page 36: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

AGENDA

Origins of A2JWhat’s So Great …Other applications

Online Intake Intelligent Guidance E-Filing Tutorials Open Government

Future Plans / Ideas

Page 37: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

37A2J

Customer DataCM/ECF E-Filing

XML

XML

PDF

A2J Author®: E-Filing Public Interface

HotDocs OnLine

Page 38: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

AGENDA

Origins of A2JWhat’s So Great …Other applications

Online Intake Intelligent Guidance E-Filing Tutorials Open Government

Future Plans / Ideas

Page 39: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Not Just For Pro Se’s

A2J Author can be used for a variety of training or tutorial needs.

Page 40: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

One unique feature of A2J Author is the ability to create flowcharts on the back-end.

These flow charts typically used to simply provide the author with a visual “map” of what they have programmed, may also be printed up and used for reference.

Not Just For Pro Se’s

Page 41: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Example Flowchart.

Not Just For Pro Se’s

Uniform Child Custody Jurisdiction & Enforcement Act

Page 42: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

AGENDA

Origins of A2JWhat’s So Great …Other applications

Online Intake Intelligent Guidance E-Filing Tutorials Open Government

Future Plans / Ideas

Page 43: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 44: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

NEW FEATURES

Page 45: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 46: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Spreadsheets / Grid data entry

Page 47: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Regular Map

Page 48: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Supersize Map

Page 49: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
Page 50: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD
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Page 52: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Web-based Authoring

Page 53: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD

Web-based Authoring

Page 54: John Mayer Executive Director jmayer@cali.org. WELCOME TO MY WORLD