Job Survival Skills

Surviving the first 90 days and beyond!

Why Do Employees Lose Their Jobs?

Failure to follow directions Poor attendance Poor quality of work Incompetence Insubordination Substance abuse

What Do Employers Want? Honesty Cooperation Appropriate Appearance Active Listening Appropriate Behavior Responsibility Self-Esteem Customer Friendly Tolerance Appropriate Language Self-Management

Honesty

The quality that makes you someone who can be trusted.

Which of the following is responsible for the largest amount of inventory shrinkage?

• Shoplifting• Administrative error• Employee theft• Damage or spoilage• Vendor fraud

Source of Inventory Shrinkage % of Loss* $ Lost

Employee Theft 48.5% $15.1 billion

Shoplifting 31.7% $9.7 billion

Administrative Error 15.3% $4.8 billion

Vendor Fraud 5.4% $1.7 billion

Total Inventory Shrinkage   $31.3 billion

Source: National Retail Security Survey

What Happens to The Inventory?

PilferageEmployee theft – any stealing, use or misuse of the employer’s assets.

What Do Employees Steal?

Money Time Supplies Merchandise Information

Why Do Employees Steal?

Low morale at the workplace. The employee feels mistreated. The employee feels underpaid and/or

under-appreciated. The consequences for theft are

minimal. Lack of control over inventory. Opportunity.Employee theft is responsible for 33% of all business bankruptcies.

What Are Employers Doing? Checking Applicant Employment History Personality Tests Drug Tests Security Cameras Under Cover Security Agents Statistical Analysis of Transactions Encouraging Reporting by Other Employees Requiring that cashiers be responsible for only their

cash drawer. Prosecution of All Offenders Issuing keys or access cards to gain entry into areas

that contain valuables – helps prevent internal theft.

According to the University of Florida National Retail Security Survey average dollar loss per employee theft case is $1,341.02.

Smoking in the WorkplaceCan your employer fire

you for smoking in the workplace when smoking there is prohibited?

Can your employer fire you for smoking at your home, on your own time?

Video

Smoking in the Workplace

Shoplifting• Teenagers between the ages of 13-17

represent 25% of all shoplifters, the largest single age group of shoplifters.

• The average theft amount per incident is $60.74.

• Males account for 57 percent of shoplifters and 43 percent are female.

Most businesses have a policy of prosecuting ALL shoplifters because it tends to reduce the amount of thefts.

Video

Organized Shoplifting

Corporate Criminal

Tyco CEO Dennis Kozlowski, center, who built the company into a massive conglomerate with 277,000 employees, is led out of court after his arraignment on charges of avoiding more than $1 million in sales tax on paintings he purchased.

Video

Interview with Dennis Kozlowski

CooperationThe ability to work well with others.

Make others feel important. Empathize with others. Avoid arguments. Let people “save face.” Admit your mistakes. Give sincere praise to others. Be assertive – standup for yourself.

Be A Team Player

Understand the objectives

Know your role and responsibility

Know the desired results

Cooperate and collaborate

Trust others

Appropriate Appearance

Dress correctly for the type of work in which you are engaged.

Be clean and well groomed.

Don’t forget your name tag!

Samantha Madden Arvest Bank

Appropriate Appearance

Community First Bank First National Bank of Berryville

Appropriate Appearance

Hudson’s Supermarket Western Sizzlin

Business Casual Neatly pressed pants with

coordinating top. Knit sweaters or sweater sets are

fine. Make sure shirts are not too tight

and don't expose too much skin. No sundresses

Wear leather shoes with a low or flat heel.

Pantyhose should be worn with skirts and dresses.

Jewelry should be conservative. Only one earring in each ear and

other piercings should be removed. Makeup should be natural. Nails should be trimmed and if you

wear polish, choose a conservative color.

Avoid perfume or use it VERY lightly. If you need to, carry a small purse

that matches your outfit

Bare mid-riffs and low cut tops are not

appropriate.

Many companies, such as FedEx, require

employees to dress in “business casual” attire.

Appropriate DressBusiness Casual

Neatly pressed pants Long-sleeved shirt or a

short sleeve golf shirt. Leather shoes and dark

socks that pull up over the calf.

Your belt should match your shoes.

Jewelry should be minimal - conservative watch is ok.

Remove piercings. Use VERY little cologne

or none at all. Athletic shoes, hiking boots and

sandals are not appropriate.

Active Listening Focus on what is being said. Face the person talking to you. Open your posture, don’t cross your arms. Lean towards the person, but never use your

arm as a prop. Non-verbally acknowledge the speaker. Never yawn or chew gum when your

supervisor is giving you directions. Maintain eye contact. Restate the message. Ask questions.

Active Listening

Don’t use your arm as a prop when listening. It communicates boredom.

Active Listening

Discuss the body language of the 4 people sitting at the table. Who seems “closed” to the presentation?

ResponsibilityYour employer and co-workers will respect you if you take responsibility for yourself and your actions.

Responsibility Be on time – learn to use

an alarm clock. Plan ahead – know how

you are getting to work. Remember that others

depend on you: managers, co-workers, and customers.

YOU should call if you are going to be late.

Do NOT have visitors, or unnecessary phone calls at work.

“Life is 10% what happens to you and 90% how you react

to it.” Charles Swindoll

Responsible Behavior?

Actor Russell Crowe was arraigned in Manhattan

Criminal Court on charges of

second-degree assault and

fourth-degree criminal

possession of a weapon.

Responsible Behavior? The New York Times fired 23 employees for

exchanging off-color e-mail. Xerox fired 40 people for inappropriate Internet use. Dow Chemical fired 24 employees and disciplined

another 230 for sending or storing pornographic or violent material by e-mail.

Chevron Corp. had to pay $2.2 million to plaintiffs who successfully brought a suit of sexual harassment, in part because an employee sent an e-mail to coworkers listing the reasons why beer was better than women.

Sending e-mail is like sending a postcard through the mail. Network eavesdroppers can read your e-mail as it passes through the Internet from computer to computer.

Employees Fired For Misuse of E-mail and the Internet

E-mail is transmitted over a public network where you have no right to expect privacy. It is not like a telephone call, where privacy rights are protected by law.

According to recent surveys, 70 percent of hiring managers in the U.S. admitted to rejecting a job applicant because of his or her internet behavior. For the most part, these "internet behaviors" refer to the posting of inappropriate photos and content on social networking sites like Facebook, Myspace, and Twitter.

Eleven Athletes Suspended Over Facebook Photos

According to the Boston Globe, no fewer than 11 Melrose varsity athletes were recently identified in illegal possession of alcohol or tobacco in photos which first surfaced on Facebook. The photos were taken from the site by a concerned parent, transferred to a thumb drive and submitted to the school's administration as proof of inappropriate actions by the student body.

Handout for class

Video

Teacher Fired Over Facebook

GPS Nails Education GuySchools Chancellor Joel Klein yesterday fired a

veteran worker whose movements were tracked for five months through the GPS device in his cellphone, leading to charges that he was repeatedly cutting out early.

"This individual was getting paid for not working," said schools spokeswoman Margie Feinberg, explaining Klein's decision to accept an administrative law judge's recommendation to ax John Halpin, a longtime supervisor of carpenters.

Halpin had worked in the school system for 21 years and was conscientious enough to show up as much as two hours early for his 8 a.m.-to-3:30 p.m. shift.

He said he was never told that the cellphone he was given in 2005 could be used to monitor his every move and questioned the accuracy of the data it produced.

But neither argument swayed administrative law Judge Tynia Richard, who found Halpin guilty of submitting false time records when he left early on numerous occasions between March and August 2006.

She issued a decision saying the Department of Education was under no obligation "to notify its employees of all the methods it may possibly use to uncover their misconduct."

Self-Esteem Face your fears - they aren't  as bad as you think

they are. Facing your fears increases your confidence.

Forget your failures  - learn from them. Try again, you're wiser and stronger.  Don't be trapped in the past!

Know what you want and ask for it. You deserve your dreams to come true and only you can make it happen.

Talk - We often make assumptions about a situation or person which are not true.

Don't be defeated! Try something else. Everyone fails before they succeed. All you need is a different approach.

Customer Friendly Give the customer a friendly

greeting. ALWAYS acknowledge a

waiting customer. Smile and act happy. Be professional and be polite. Make eye contact. Listen to customers – they are

the most important aspect of your work.

Always thank the customer.

Challenge yourself to be the best at

whatever you do – it is a great habit to

develop!

Tolerance

Being able to work with people from

diverse backgrounds is a must in today’s

workplace.

People who are open-minded and receptive to new

ideas have a positive attitude.

Diversity In The WorkplaceMeans including people of different genders, races, religions, nationalities, ethnic groups, age groups, and physical abilities.

85% of those currently entering the workforce are women, minorities, or immigrants.

The trend toward greater diversity will continue for the next 50 years.

By 2050, minorities will make up almost half of the U.S. population.

Appropriate Language

Use the right tone of voice.Remember where you are and to

whom you are talking.Don’t tell jokes to your boss or

customers.Avoid listening to or engaging in

gossip.Be friendly, but NOT familiar with

your supervisor and customers.Use tact – don’t say things that might

offend people.NEVER use obscene language.

Self-Management Get organized – everyone benefits from a clean work

environment. Be motivated – every situation is a learning experience. Control your emotions – never get angry with ANYONE

at work. Use your initiative – look around to see what needs to

be done and DO it. Use your common sense – be reasonable and learn

from past experience – if something doesn’t sound right … it probably isn’t!

Keeping debris off the floor and removing trash and empty boxes will keep the work area free from hazards and prevent accidents.

McDonald’s Case The felony phone call

In Dangerous Situations …

Exhibit calm behavior during a robbery to reduce the risk of additional danger or injury to employees or customers.

During an armed robbery you should do what you are told in order to protect yourself and customers.

In the event of a threatening telephone call you should keep the caller talking and signal a coworker for assistance.

It is best that spills of any liquid be blocked off by an employee until the spill is removed.

Burglary Or Robbery Burglary – illegal entry into a building to

commit a theft, usually occurs when the business is closed.

Robbery – theft that involves the use of force, violence, or fear and usually occurs when the business is open.

Many businesses are leaving exterior and interior lights on in the business throughout the night to deter burglaries.

Bored At Work? Don’t do This!

Photo donated by Ethan Case

Dedicated

Devoted to a cause, ideal, or purpose.

Given over to a particular purpose.

Whole-hearted devotion.

Employers need and want devoted employees, but can someone be too devoted to their jobs?

Don’t Do This!! A robbery attempt and a gunshot wound to the leg didn't stop a Tampa pizza delivery man from making his deliveries Saturday night. Thomas Stefanelli says it was "dedication" that drove him to deliver four pizzas after being shot in the thigh. Stefanelli says a man in a Halloween mask approached him, pointing a gun and demanding money, when he tried to deliver a pizza at a vacant home.

He was shot in the leg as the two men struggled. He says his attacker fled to a nearby house. Stefanelli says his cell phone wasn't working, so he drove to his next delivery address to call his boss. He then made three more deliveries before being taken to a hospital. An X-ray showed no serious damage. The bullet went through his leg and stopped in 37-year-old Stefanelli's back pocket.

Copyright 2005 by The Associated Press.

Branson Shoe Store Employee Seriously Hurt in Shoplifting Incident

By KSPR News - Aug 19, 2010 An employee of a shoe store in Branson is in critical condition in the hospital tonight after trying to stop a shoplifter.

Branson police say the employee ran outside the shoe carnival store on Branson hills parkway after a man stole a pair of shoes.

The employee held onto the getaway car as it sped away. He fell and suffered a serious head injury The employee was airlifted to Cox South Hospital in Springfield, where he is listed in critical condition.