Job & Employee Satisfaction

8/14/2019 Job & Employee Satisfaction

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Job Satisfaction

GUIDE CERTIFICATE

This is to certify that the project entitled job satisfaction is submitted by GURWINDER

SING Roll no! ""#$%%& is authenticated piece of 'or( conducted under my super)ision

and *uidance! No part of this 'or( has been submitted for any another Uni)ersity! It may beconsidered for e)aluation in the partial fulfillment of the de*ree of +achelor in +usiness

,dministration!

Date- GUIDE-

.lace- /handi*arh 0iss! .RI1,N2,

.lacement /oordinator

"KC school of management and compute application!S"S #aga


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Job Satisfaction

STUDE#T DEC$ARATI%#

KC College of Engg& ' IT! KAR(A) Road! S&"&Saga

I hereby declare that the project titled 345+ S,TIS6,/TI5N is an ori*inal piece of research

'or( carried out by me under the *uidance and super)ision of 0iss! .RI1,N2,! The

information has been collected from *enuine 7 authentic sources! The 'or( has been

submitted in partial fulfillment of "AC*E$%R I# "USI#ESS AD)I#ISTRATI%# of

Punjab Technical University, Jalandhar.

+lace,

Date,

GUR-I#DER SI#G*

%KC school of management and compute application!S"S #aga


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ACK#%-$EDGE)E#TAs drops of water gradually fill up the pitcher so do knowledge, virtue and wealth and experience

accuulate little by little!"" #hanakya $iti

Same 'as my e8perience /9 /D/ from the day I joined till the )ery last day: it 'as a *reat

learnin* e8perience! It is said that life is a mi8ture of achie)ements; failures; e8periences;

e8posure and efforts to ma(e your dreams come true! I e8press my sincere than(s to /9 for

*i)in* me an opportunity to 'or( 'ith them throu*h this summer project! There are people

around you 'ho help you realiKC school of management and compute application!S"S #aga


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A"STRACT

6or mana*ement careers; it is )ery important to de)elop mana*erial s(ills! In order to achie)e

positi)e and concrete results; alon* 'ith theoretical concepts; the e8posure of real life situation

e8istin* in a corporate 'orld is )ery much needed! To fulfill this need; this type of practical

trainin* is re=uired!

I under'ent summer trainin* in the office of fast *ro'in* company 3*I#DUSTA#

C%)+UTER $I)ITED CAREER DE.E$%+)E#T CE#TER/my fortune to *et trainin*

in a )ery healthy company! I *ot *reat opportunity to )ie' the o)erall 'or(in* of the

or*ani


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A""RE.IATI%#

*C$ , industan /omputer 9imited*C$T , industan /omputer 9imited Technolo*ies*C$CDC , industan /omputer 9imited /areer De)elopment /enterIT , Information Technolo*yC"T , /omputer +ased Trainin*CAD , /omputer ,ided Desi*nCAI , /omputer ,ided InstructionsI") , International +usiness 0achine"CG , +oston /onsultancy Gro'thR'D , Research 7 De)elopment"+% , +usiness .rocessin* 5utsourcin*

K+% , 2no'led*e .rocessin* 5utsourcin*)+E , 0edia .ublishin* 7 EntertainmentEFCS , Employee 6irst /ustomer Second+C , .ersonal /omputerSS%1s , System Support 5r*ani


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Job Satisfaction

3&3 C%)+UTERS ' IT 4 A# %.ER.IE-

Information science is the science that in)esti*ates the properties and beha)iors of information;

the forces *o)ernin* the flo' of information; and the means of processin* information for

optimum accessibility and usability! The field is deri)ed from those related to mathematics;

lo*ic; lin*uistic; psycholo*y; computer technolo*y; *raphic arts; mana*ement and other fields!

, nationBs de)elopment potential depends upon its ability to continuously educate its

population and its ability to create armies if s(illed manpo'er! In particular; use of Information

Technolo*y CIT in ac=uirin* (no'led*e and s(ill has become an essential element ineducation and trainin*! These IT elements in the educational process ha)e ma*ical effects!

i*her education 'ithout the support of IT ma(es the li)es of learner and teachers e=ually

difficult! , nationBs intellectual stren*th depends upon IT support! The use of computin* and

communication technolo*y to enhance the efficacy of transaction and producti)ity is the

dri)in* force in this ne' era of social and economic transformation in the ne' society called

Information Society!

, stron* IT structure can *i)e an institution a competiti)e ad)anta*e for the best students and

faculty and an ad)anta*e in competition for absorbin* e8ternal research and *rants to e8ecute

studies; research etc! in a short time and 'ith *reat resolution!

IT 'ith reference to TE/N595G1 IN EDU/,TI5NB encompasses one or more of the

follo'in*-F

ocational trainin* tools; such as /+T C/omputer +ased Trainin*; /,D C/omputer

,ided Desi*n; etc!

/omputer and computerFbased systems for instructional deli)ery and mana*ement; e!*!

/,I C/omputer ,ided Instructions etc!

InternetH'eb based education e!*! not only educational information 'ith te8t; *raphics

but also courses are offered by )arious 'eb sites!

$KC school of management and compute application!S"S #aga


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Job Satisfaction

Education forms the bac(bone of a nation and is one of the most important (ey indicators of a

countryBs *ro'th and de)elopment! In fact the rise of (no'led*e economy at a *lobal le)el has

once a*ain reinforced education; in all its forms Celementary; secondary; hi*her; )ocational;

and adult; as the (ey economic and business dri)er!

In the past; *o)ernment 'as the sole education pro)ider as it 'as primarily considered a social

ser)ice! o'e)er; 'ith liberali


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Job Satisfaction

,s per +/G study; by %#%# the 'orld 'ill ha)e a shorta*e of ?J million 'or(in* people and

the Indian 'or(force 'ill ha)e a surplus of A$ million people! WhatBs needed is to de)elop

s(ills; so that this surplus manpo'er is e=uipped to meet the needs of talent across *eo*raphies

3&5 C%)+A#( +R%FI$E6*C$

C%)+A#( +R%FI$E ' FACTS,

/9 is a leadin* *lobal Technolo*y and IT Enterprise 'ith annual re)enues of USK $!A

billion! The /9 Enterprise comprises t'o companies listed in India; /9 Technolo*ies and

/9 Info systems!

The > decade old enterprise; founded in "J$; is one of IndiaLs ori*inal IT *ara*e start ups! Its

ran*e of offerin*s span R7D and Technolo*y Ser)ices; Enterprise and ,pplications

/onsultin*; Remote Infrastructure 0ana*ement; +.5 ser)ices; IT ard'are; Systems

Inte*ration and Distribution of Technolo*y and Telecom products in India! The /9 team

comprises $>;### professionals of di)erse nationalities; operatin* across %$ countries includin*

>$# points of presence in India!

/9 has *lobal partnerships 'ith se)eral leadin* 6ortune "###; includin* se)eral IT and

Technolo*y majors! ,lon* 'ith the s'iftly *ro'in* soft'are technolo*y industry; /9;

'hich 'as hitherto (no'n as the pioneer in modern computin* made the ad)ent into soft'are

de)elopment! /9Ls R7D 'as spun off as /9 Technolo*ies in "J to mar( their

ad)ent into the soft'are ser)ices area!

Today; /9 sells more ./s in India than any other brand; runs Northern IrelandLs lar*est +.5

operation; and mana*es the net'or( for ,siaLs lar*est stoc( e8chan*e net'or( apart from

&KC school of management and compute application!S"S #aga


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Job Satisfaction

desi*nin*


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#A)E, A


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Job Satisfaction

#A)E, Anant Gupta

DASIG#ATI%#, CE% 7*C$ Technologies8

,nant Gupta is chief e8ecuti)e officer and 'hole time board director of /9 Technolo*ies;

9td!; C/9T; one of the 'orldBs fastestF*ro'in* information technolo*y ser)ices company

'ith O#;### employees spread across > countries and one that has become reco*ni


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Job Satisfaction

#A)E, Koushi> Chatte


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.ISI%#,

*Together we create the enterprises of toorrow*.

)ISSI%# ,

*To provide world"class inforation technology solutions and services in order to enable

our custoers to serve their custoers better*.

%UR %"JECTI.E,

*To fuel initiative and foster activity by allowing individuals freedo of action and

innovation in attaining defined objectives.*

C%RE .A$UES,

3&We shall uphold the di*nity of the indi)idual!

5&We shall honor all commitments!

?&We shall be committed to @uality; Inno)ation and Gro'th in e)ery Endea)our!

@&We shall be responsible corporate citi


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Job Satisfaction

3&5758 *IERARC*( %F *C$ CDC,

/9 /D/ has di)ided its hierarchy into > le)els of mana*ement! These are as follo'-T%+ $E.E$ )A#AGE)E#T,It comprises head of the office; mana*ers!

)IDD$E $E.E$ )A#AGE)E#T,It includes staff; trainers!$%-ER $E.E$ )A#AGE)E#T,

It consists of trainees; non trainin* staff Cpeons; receptionist!

"?KC school of management and compute application!S"S #aga


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Job Satisfaction

3&57?8 *C$ E#TER+RISES

*C$6CDC $%CATI%#S I# I#DIA

"AKC school of management and compute application!S"S #aga


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Job Satisfaction

3&57@8 *C$ TEC*#%$%GIES

"$KC school of management and compute application!S"S #aga


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Job Satisfaction

/9 Technolo*ies is one of IndiaBs leadin* *lobal IT Ser)ices companies; pro)idin*

Soft'are led IT Solutions; remote infrastructure mana*ement ser)ices and +.5! The

company le)era*es an e8tensi)e *lobal offshore infrastructure and its *lobal net'or( of

offices in "$ countries to deli)er solutions across select )erticals includin* 6inancial

Ser)ices; Retail and /onsumer; 9ife Sciences ,erospace; ,utomoti)e; Semiconductors;

Telecom and 0.E C0edia .ublishin* and Entertainment! 6or the endin* >"st0arch %##&;

/9 Technolo*ies; alon* 'ith its subsidiaries had re)enue of US K "!J billion and

employed ?&; % professionals!

*C$ TEC*#%$%GIES,

/9 T5U/

/9 /50NET

+.5Bs

2.5Bs

3&578 *C$ I#F%S(STE)S

"JKC school of management and compute application!S"S #aga


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Job Satisfaction

*C$ Infos;stems; 'ith re)enues of US K >!" billion; is IndiaLs premier information enablin*

company! 9e)era*in* its %J years of e8pertise in total technolo*y solutions; /9 Infosystems

offers )alueFadded ser)ices in (ey areas such as system inte*ration; net'or(in* consultancy

and a 'ide ran*e of support ser)ices! /9 Infosystems is amon* the leadin* players in all the

se*ments comprisin* the domestic IT products; solutions and related ser)ices business; 'hich

includes ./s; ser)ers; net'or(in* products; ima*in* 7 communication products!

/ontinuously meetin* the e)er increasin* customer e8pectations and applications; its focus on

inte*rated enterprise solutions has stren*thened the /9 Infosystems SS5Ls CSystem Support

5r*ani


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Job Satisfaction

/9 Infosystems offeres )alueFadded ser)ices in (ey areas such as system inte*ration;

net'or(in* consultancy and a 'ide ran*e of support ser)ices! /9 Infosystem manufacturin*

facilities are IS5 ##"F%### and IS5 "?##" certified and adhere to strin*ent =uality standards

and *lobal processes! It is rated amon* the leadin* players in all the se*ments; comprisin*

domestic IT products; solutions and related ser)ices; includin* ./Bs; ser)ers; net'or(in*

products and communication products! /9 Infosystems o'ns the brand of in*eniously

de)eloped and manufactured; most popular ./FE


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Job Satisfaction

3&57B8 *C$ 6 I# IT -%R$D

S&no #ame S&no #ame

" T/S "" Intel% Wipro "% /9 Infosystems> Infosys Technolo*ies "> /o*ni


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Job Satisfaction

/9 Technolo*ies has been ran(ed amon* top %# IT 6irms by D,T,@UEST; leadin*

IT ma*a


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Job Satisfaction

3&578 0IT "est Emplo;es , The Top 3/

Ran> 5 Compan; Ran> 5 Change

" /9 Infosystems > %

% iG,TE Global Solutions " F"

> Rolta India ? "

? R0SI % F%

A S,S Institute India J %

$ R! Systems Ne'

J .erot Systems Ne'

& Ta)ant Technolo*ies "

Datacraft India "> ?"# Synechron & F%

Table / #yber %edia0s 1ata2uest"T 3est 4ployer &urvey /556

%%KC school of management and compute application!S"S #aga


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Job Satisfaction

3&578 *IST%R( ' )I$EST%#ES

3&5738 +ART#ERS*I+

%>KC school of management and compute application!S"S #aga


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Job Satisfaction

/9 has al'ays prided itself on its partnership en*a*ements! .artner models are also e)ol)in*

in the technolo*y industry! Inno)ation has e8tended into the ecosystem and community based

en*a*ements are comin* into play! /9 has also enhanced its relationships 'ith partners and

is creatin* a )ariety of inno)ati)e partnership models; 'ith )arious approaches to ris(Fre'ard

sharin*! Some of the notable partner en*a*ements-F

3&57338 +R%DUCTS

%?KC school of management and compute application!S"S #aga


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Job Satisfaction

3&57358 A-ARDS ' ACC%$ADES

%AKC school of management and compute application!S"S #aga


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Job Satisfaction

>rd mostF)aluable I/T brand after 0icrosoft 7 Intel F by .lan man /onsultin* 7

I/0R Research!

,mon*st the top "# in brand association and brand loyalty F by .lan man /onsultin*

7 I/0R Research!

%"st mostF)aluable brand F by .lan man /onsultin* 7 I/0R Research!

,mon*st IndiaBs "## most aluable +rands %##J F by I/0R 7 ?.s!

/N+/ ,W,,Q /onsumer ,'ard %##J for most preferred personal computer brand!

The most ,dmired Retailer of the year %##J F by India Retail 6orum!

E8cellence in @uality 0ana*ement ,'ard by E9/IN, F Dun 7 +radstreet for

%##$F#J!

+est Employer of the year %##J F by D,T,@UEST in collaboration 'ith ID/ India! E8cellence in En)ironment 0ana*ement by E9/IN, F Dun 7 +radstreet!

%$KC school of management and compute application!S"S #aga


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Job Satisfaction

3&573?8 *C$ CAREER DE.E$%+)E#T CE#TER

*C$ I# TRAI#I#G,

The company has )entured into the field of IT trainin* 'ith an objecti)e to meet

the increasin* demand for s(illed professionals from or*ani


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Job Satisfaction

3&573@8 *C$ EDGE

Inter)ie' S(ills; 0oc(s; /omm! S(ill sessions; 6inishin* School!

Special session on Stress 0ana*ement!

Educational Trip to /9 manufacturin* .lant on ,ppro)al!

/9 Technolo*y and Intellectual +oo(s!

Self F ,sset 0ana*ement SystemH @uality Testin* before .lacement ,ssistance

.lacement ,ssistance!

Infrastructure sharin* "A 'ith the colle*e!

%&KC school of management and compute application!S"S #aga


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Job Satisfaction

3&5738 *C$ CDC AD.A#TAGE

7ig. 8 -#) #1# Advantages

%KC school of management and compute application!S"S #aga


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3&573B8 +ARTIA$ $IST %F CUST%)ERS

>#KC school of management and compute application!S"S #aga


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3&5738 *C$ G$%"A$ EDUCATI%# +ART#ERS

>"KC school of management and compute application!S"S #aga


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Job Satisfaction

3&5738 FI#A#CIA$ STATUS %F *C$

SA$ES,

/9 Infosystems spread its 'in*s last fiscal by addin* more products to its e8istin* bas(et!

It mana*ed a ># profit; despite stiff competition from unor*ani%KC school of management and compute application!S"S #aga


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Job Satisfaction

%+ERATI#G +R%FIT,

#hart / (perating Profit of -#) 97inancial &tatus of -#):

>>KC school of management and compute application!S"S #aga


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Job Satisfaction

Balance sheet of HCL"alance Sheet of *C$ Technologies,6

"alance Sheet of *C$ Technologies 6666666666666666666 in Rs& C& 6666666666666666666

4un L"% 4un L"" 4un L"# 4un L# 4un L#&

"% mths "% mths "% mths "% mths "% mths

Sources 5f 6undsTotal Share /apital ">&!$$ ">J!J? ">A!J$ ">?!#A ">>!%JE=uity Share /apital ">&!$$ ">J!J? ">A!J$ ">?!#A ">>!%JShare ,pplication 0oney %!JJ "!## %!#" #!?J "!J".reference Share /apital #!## #!## #!## #!## #!##Reser)es $;?$A!"A A;J%#!?" ?;J&!# >;>A>!J% >;#J!&ARe)aluation Reser)es #!## #!## #!## #!## #!##Net'orth $;$#$!A& A;&A!"A ?;>A!&$ >;?&&!%? >;%"?!&>Secured 9oans $&!&J ";#%!&J ";#>#!A" "%>!&" %A!%?

Unsecured 9oans #!## #!% >$$!&& >&!% #!#Total Debt $&!&J ";#>#!"$ ";>J!> A">!J> %A!>>Total 9iabilities J;>#A!?A $;&&!>" $;>>>!%A ?;##"!J >;%?#!"$


"% mths "% mths "% mths "% mths "% mths

,pplication 5f 6undsGross +loc( >;?J!%$ %;&!AJ %;%>!>J ";AJ!&$ ";A!$"9ess- ,ccum! Depreciation ";&&>!AA ";A&?!$? ";>?!A? ";"##!&& &J?!>%Net +loc( ";$">!J" ";%A!> ?>!&> &A$!& J%A!%

/apital Wor( in .ro*ress A?!AA A$&!J> ?JJ!%# ?"J!A$ ?"!#>In)estments >;%J!A %;$A>!%J %;%>>!%# A$%!JA ";JJ!>?In)entories ! "%?!J "%!#? &J!#" #!##Sundry Debtors ";%!?% ";$AJ!%$ %;#&?!J# ";?&!%$ !#%/ash and +an( +alance ";#?"!%# "$J!J# $?!&> "??!## "$%!&JTotal /urrent ,ssets >;">>!$" ";?!> %;"$"!AJ ";J%#!%J ";"?%!&9oans and ,d)ances %;%&%!%" ";J#$!$ ";JA#!?$ ";&"J!J ";"&>!6i8ed Deposits #!## &$!#% %?!$# ";%%"!&> A%?!#"Total /,; 9oans 7 ,d)ances A;?"A!&% ?;AA%!$? ?;&>$!$> ?;J$#!#J %;&A#!&Deffered /redit #!## #!## #!## #!## #!##/urrent 9iabilities %;$">!J ";AJ&!?% ";J%?!#" %;%"J!?? ";&%&!&A

.ro)isions AJ!J $#%!&? ?>>!$# >JJ!A J%>!A?Total /9 7 .ro)isions >;AJ"!A& %;"&"!%$ %;"AJ!$" %;AA!> %;AA%!>Net /urrent ,ssets ";&??!%? %;>J"!>& %;$J!#% %;"$?!$& %&!A#0iscellaneous E8penses #!## #!## #!## #!## #!##Total ,ssets J;>#A!?A $;&&!>" $;>>>!%A ?;##"!J >;%?#!"$

/ontin*ent 9iabilities >;$%#!%& %;$JJ!? %;A#A!%" >;>"J!?$ ?$!>$+oo( alue CRs A!%A &A!#$ J%!$ A%!#? ?&!%%

>?KC school of management and compute application!S"S #aga


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Job Satisfaction

"alance Sheet of *C$ Infos;stems,6

"alance Sheet of *C$ Infos;stems 6666666666666666666 in Rs& C& 6666666666666666666


"% mths "% mths "% mths "% mths "% mth

Sources 5f 6undsTotal Share /apital ??!A& ??!A& ?>!$A >?!%? >?!%>E=uity Share /apital ??!A& ??!A& ?>!$A >?!%? >?!%>Share ,pplication 0oney #!## #!## "J!$J #!## #!##.reference Share /apital #!## #!## #!## #!## #!##Reser)es ";&J%!A& ";#%!?$ ";&$#!? ";#&!"% $&!&>Re)aluation Reser)es #!## #!## #!## #!## >!%#Net'orth ";"J!"$ ";?J!#? ";%%!%$ ";">%!>$ ";##$!%Secured 9oans $A!? ""#!?> "A%!#% "#"!&A #!##Unsecured 9oans A>?!$% ?$J!"" >AJ!" "%A!## >A%!$$Total Debt $##!A$ AJJ!A? A#!> %%$!&A >A%!$$

Total 9iabilities %;A"J!J% %;A%?!A& %;?>%!" ";>A!%" ";>A&!4un L"% 4un L"" 4un L"# 4un L# 4un L#&

"% mths "% mths "% mths "% mths "% mth

,pplication 5f 6undsGross +loc( ?%J!?? >$?!#A %J?!&& %>?!"# %"$!$&9ess- ,ccum! Depreciation "$?!J$ ">"! "#>!$$ &>!?J J&!""Net +loc( %$%!$& %>%!#$ "J"!%% "A#!$> ">&!AJ/apital Wor( in .ro*ress >A!A? "!A %A!$ !A# ">!&In)estments A?!A J#A!#A ""!" %J$!"# %"A!#%In)entories $A&!A A&$!%A &>A!?# &&&!%$ &&!>J

Sundry Debtors ";%#>!?% %;#&?!%$ ";A$!% ";?&!%$ ";%?"!?/ash and +an( +alance %%?!%# %>#!A# %&!&$ "&!$J >"$!"Total /urrent ,ssets %;#&$!AJ %;#"!#" >;#&%!"& %;A&A!" %;?A$!J9oans and ,d)ances ";>%!&% J"?! AAA!>" >"A!"J %??!?&6i8ed Deposits #!## ?!" %!JA ?!>% #!?ATotal /,; 9oans 7 ,d)ances ?;#"!> >;$%#!" >;$?#!%? %;#?!$& %;J#"!$Deffered /redit #!## #!## #!## #!## #!##/urrent 9iabilities %;>"#!#% ";?!%A %;"&%!"# ";&!&" ";$>!>.ro)isions >!?$ "#>!?% ">?!#A &"!& J#!&ATotal /9 7 .ro)isions %;>?!?& %;#A%!$J %;>"$!"A ";&"!J# ";J"#!%Net /urrent ,ssets ";$$!" ";A$J!A% ";>%?!# %%!& "!??

0iscellaneous E8penses #!## #!## #!## #!## #!##Total ,ssets %;A"J!J% %;A%?!A& %;?>%!" ";>A!%" ";>A&!

/ontin*ent 9iabilities >?A!"A >>&!& "">!$A AJ!"& ?!J>+oo( alue CRs &$!#% &J!>$ &J!%$ $$!"? A&!$"

*C$ I# #E-S

>AKC school of management and compute application!S"S #aga


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Job Satisfaction

"! /9 coFinno)ation lab for ne' technolo*y

Information technolo*y CIT major /9 Technolo*ies today announced the openin* of a coFinno)ation lab in Sin*apore 'ith ,merican pharmaceutical firm Eli 9illy to de)elop ne'technolo*ies and solutions specifically for the dru* ma(er!

%! /9 denies char*es of destroyin* data of Ne's of the WorldIndian IT major /9 Technolo*ieshas denied alle*ations that emails belon*in* to its client;Ne's International 'hich is at the centre of a strin* of phoneFhac(in* scandals 'eredestroyed at its /hennai office!>! /9 Technolo*ies recei)es . ,lliance5NE .artner of the 1ear ,'ard for /loud/omputin* Ser)ices

?! /9 Technolo*ieson 0onday si*ned an a*reement 'ith Ne' QealandFbased ban(in* andfinance soft'are solution company 6in durin* the period! The *ro'th has been broad based acrossindustry )erticals; *eo*raphies and ser)ice lines!ies$! /9 technolo*ies partners 'ith trintech!& *C$ Technologies! a leading global IT se:ices po:ide has signed a )emoandum of

Undestanding 7)oU8 ageement =ith Etisalat! as pe =hich the; =ill bilateall;

coopeate and eploe collaboati:e oppotunities fo offeing inno:ati:e ICT se:ices to

custome

C*A+TER65

I#TR%DUCTI%#

>$KC school of management and compute application!S"S #aga
http://www.moneycontrol.com/india/stockpricequote/computers-software/hcl-technologies/HCL02http://economictimes.indiatimes.com/hcl-technologies-ltd/stocks/companyid-4291.cmshttp://www.moneycontrol.com/india/stockpricequote/computers-software/hcl-technologies/HCL02http://economictimes.indiatimes.com/hcl-technologies-ltd/stocks/companyid-4291.cms


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Job Satisfaction

%"JECTI.ES %F T*E STUD(The objecti)e of this project is to *au*e the satisfaction le)el of employees in respect of their'or(; super)isors; mana*ers; 'or( *roup and other benefits! This measurement 'ill further be

used to study the relationship bet'een the personal factors of the employeeThe follo'in* are the objecti)es of the present study!

To determine the le)el of satisfaction of the respondents re*ardin* their job!

To study and understand the job satisfaction amon* the employees and other

professionals of /9!

To study the )arious factors influencin* job satisfaction and *i)e su**estions for

impro)in* the same!

To study the relationship bet'een the personal factors of the employee CIncome;

Desi*nation; Educational =ualification; Gender; etc!;

To help the mana*ement of the company to (no' about the actions to be ta(en to

increase the le)el of satisfaction of the employees

To analyJKC school of management and compute application!S"S #aga


38/68

Job Satisfaction

The scope of this study is to understand the satisfaction of employees 'or(in* in /9! The

study is useful to the /9 9E,RNING mana*ement to (no' the le)el of satisfaction and

needs of the employees!

This applies to all employees 'or(in* in industan /omputers 9imited! The study focuses on

the employees 'or(in* in /9 9E,RNING /handi*arh and also on trainer and mana*ers

'or(in* at sector >?F, 'hich is under the company! It includes all the department of /9

9E,RNING /handi*arh from 'here employees and mana*ers are included!

RESEARC* )ET*%D%$%G(

>&KC school of management and compute application!S"S #aga


39/68

Job Satisfaction

Research methodolo*y is a 'ay to systematically sol)e the problem! It may be understood has

a science of studyin* ho' research is done scientifically! In it 'e study the )arious steps that

all *enerally adopted by a researcher in studyin* his research problem alon* 'ith the lo*ic

behind them!

)EA#I#G %F REASERAC*

Research is defined as 3a scientific 7 systematic search for pertinent information on a specific

topic! Research is an art of scientific in)esti*ation! Research is a systemi


40/68

Job Satisfaction

The =uestionnaire 'as filled in the office and )ital information 'as collected 'hich 'asthen subjects to-F

Data collection 'as also done 'ith the help of personal obser)ation!

,fter completion of sur)ey the data 'as analy of esouces,

?#KC school of management and compute application!S"S #aga


41/68

Job Satisfaction

9ac( of time and other resources as it 'as not possible to conduct sur)ey at lar*e le)el! There'as a fear of reprisal amon* the employees to re)eal their personal feelin*s and the result maynot reflect the actual satisfactions

%! Small no& of espondents,5nly %# employees ha)e been chosen 'hich is a small number; to represent 'hole of the

population!

>! Un=illingness of espondents-

While collection of the data many consumers 'ere un'illin* to fill the =uestionnaire!

Respondents 'ere ha)in* a feelin* of 'asta*e of time for them! Some respondents hesitated to

*i)e the actual situation: they feared that mana*ement 'ould ta(e any action a*ainst them!

?! Small aea fo eseach-The area for study 'as 9E,RNING; 'hich is =uite a small area to jud*e job satisfaction le)el!

Anal;sis ' Intepetation

"! Satisfaction le)el of employees 'ith their job!

Stron*ly Disa*ree Neutral ,*ree Stron*ly ,*ree

?"KC school of management and compute application!S"S #aga


42/68

Job Satisfaction

Disa*ree

A "# "A $# "#

Interpretation-,s per the abo)e analysis of job satisfaction le)el "# employees are stron*lydisa*ree; ># are neutral; ?# are ,*ree and %# are stron*ly a*ree! No' toimpro)e job Satisfaction; the company must impro)e moti)ation le)el of itsemployees; pro)ide them 'ith monetary as 'ell as nonF0onetary incenti)es!

%! 4ob is moti)atin* and challen*in*

Stron*lyDisa*ree

Disa*ree Neutral Stron*ly a*ree ,*ree

"# # ># ?# %#

?%KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disa

gree

Disa

gree

Neutral

Agree

Strongly

Agree

Series1

Series2


43/68

Job Satisfaction

,s per the abo)e analysis of employee satisfaction; it can be interpreted that"# employeesare stron*ly disa*ree 'ith their job because they feel that their job is not moti)atin* 7challen*in*; and ># neutral; ?#stron*ly a*ree; %# a*ree! So company should ma(e thejob more challen*in* so that the employee can enjoy his 'or(!

>! 4ob description is 'ellFdefined

Stron*ly Disa*ree Neutral ,*ree Stron*ly ,*ree

?>KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disagree

Disagree Neutral Agree Strongly

agree

Series1

Series2


44/68

Job Satisfaction

Disa*ree

A A %# $# "#

,s per the abo)e chart indicates that most of the employees are a*ree 'ith their jobdescription; A are stron*ly disa*ree; A are disa*ree; %# are neutral

?! 4ob security

Stron*lyDisa*ree

Disa*ree Neutral ,*ree Stron*ly ,*ree

??KC school of management and compute application!S"S #aga

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

Strongly

Disagree


agree

Series1

Series2


45/68

Job Satisfaction

"A "A ># ># "#

,s par the abo)e analysis; "A employees are stron*ly disa*ree 'ith their job security; "Aare disa*ree; ># are neutral; ># are a*ree 7 "# are stron*ly a*ree! So the company mustpro)ide the job security! 9i(e the perpetual e8istence of company ma(es them secure abouttheir job!

A! Wor(in* conditions of the job

Stron*lyDisa*ree


"# "# ># %A %A

?AKC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

Strongly

Disagree


Agree

Series1

Series2


46/68

Job Satisfaction

,s per the abo)e *raph; most of the employees are neutral re*ardin* the 'or(in* conditions oftheir job! So the company should impro)e the 'or(in* conditions li(e 'or(load etc!

% part

$! Wor( is fairly distributed in your 'or( *roup

Stron*lyDisa*ree


"A "# >A ># "#

?$KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

Strongly

Disagree


Agree

Series1

Series2

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

Strongly

Disagree


Agree

Series1

Series2


47/68

Job Satisfaction

So the company on a )ery fair basis should pro)ide the 'or( to each employee! No biasnessshould be there!

J! 1ou maintain *ood relationship 'ith your collea*ues

Stron*lyDisa*ree


"# A "A %# A#

?JKC school of management and compute application!S"S #aga


48/68

Job Satisfaction

,s per the abo)e analysis; most of the employees satisfied 'ith the relationship system in thecompany!

&! Tal( openly and honestly 'ith members of 'or( *roup

Stron*lyDisa*ree


"# # %# ># ?#

?&KC school of management and compute application!S"S #aga

0

0.1

0.2

0.3

0.4

0.5

0.6

Strongly

Disagree


Agree

Series1

Series2


49/68

Job Satisfaction

So this sho's that the interpersonal relationship bet'een all the employees are)ery *ood and harmonious!

! Wor( *roup 'or(s 'ell to*ether

Stron*lyDisa*ree


"A # %# >A %A

?KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disagree


Agree

Series1

Series2

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

Strongly

Disagree


Agree

Series1

Series2


50/68

Job Satisfaction

,bo)e Graph sho's that more number of employees is satisfied 'ith the 'or( *roup 'or(s'ell to*ether! So it is a si*n of *ood Team'or(!

"#! Get response from your superiors and subordinates!

Stron*lyDisa*ree


A A %A ?# %A

A#KC school of management and compute application!S"S #aga


51/68

Job Satisfaction

,s per the abo)e result; most of the employees are a*ree 'ith their relationship of super)isorsand subordinates! This sho's that super)isors are )ery coFoperati)e 'ith their subordinates!

> part

""! 0ana*erCimmediate super)isor trusts me!

Stron*lyDisa*ree


A"KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disagree


Agree

Series1

Series2


52/68

Job Satisfaction

A "# A ?A >A

,s per the abo)e *raph; more no! of employees is a*reed 'ith the trust le)el of immediatesuper)isor!

"%! 0y mana*er moti)ates me 'ith monetary as 'ell as nonFmonetary benefits to impro)emyself

Stron*lyDisa*ree


"# A "A >A >A

A%KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

0.5

Strongly

Disagree


Agree

Series1

Series2


53/68

Job Satisfaction

,s per the abo)e result; most of the employees are satisfied 'ith their both benefits 'hich are*i)en to them!

">! 0ana*er *i)es me clear instructions!

Stron*lyDisa*ree


"# A "A ?A %A

A>KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

Strongly

Disagree


Agree

Series1

Series2

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.40.45

0.5

Strongly

Disagree


Agree

Series1

Series2


54/68

Job Satisfaction

,s per the *i)en chart; most of the employees are satisfied 'ith the leader instruction 'hich is*i)en time to time! So that employees perform better!

">! 0y mana*er is al'ays there 'hen I need ad)ice!

Stron*lyDisa*ree


A "# "A ># ?#

A?KC school of management and compute application!S"S #aga


55/68

Job Satisfaction

,s per the *i)en chart; most of the employees are stron*ly a*ree 'ith their immediatesuper)isor because they are al'ays there 'hen they need them!

"?! I feel free to tal( openly and honestly to my mana*er!

Stron*lyDisa*ree


"# %# ># ?#

AAKC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disagree


Agree

Series1

Series2


56/68

Job Satisfaction

,s per the abo)e analysis; most of the employees are stron*ly a*ree 'ith their interaction le)el'ith their mana*er!

"A! 0y mana*er praises me 'hen I do a *ood job!

Stron*lyDisa*ree


A "A "# ?# >#

A$KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.250.3

0.35

0.4

0.45

Strongly

Disagree


Agree

Series1

Series2


57/68

Job Satisfaction

,s per the abo)e result; most of the employees are a*ree that if employee does a *ood job thenmana*er appreciate them!

?part"$! 1ou feel that your 'or(in* hours are con)enient

Stron*lyDisa*ree


A %A ?# >#

AJKC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disagree


Agree

Series1

Series2


58/68

Job Satisfaction

,s per the abo)e analysis; most of the employee thin(s that they are con)enient 'ith their'or(in* hours!

"&! 1our complaints are =uic(ly settled i!e! efficient *rie)ance redressal procedure

Stron*lyDisa*ree


"A ?A %# %#

A&KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

Strongly

Disagree


Agree

Series1

Series2

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.40.45

0.5

Strongly

Disagree


Agree

Series1

Series2


59/68

Job Satisfaction

,s per the abo)e *raph; it is clear to all that ?A employees thin( that complaints are =uic(lysettled but as 'ell as the company should identify the problems and resol)e them =uic(ly!

"! 1ou recei)e appropriate reco*nition for your contribution

Stron*lyDisa*ree


%A >A ># "#

AKC school of management and compute application!S"S #aga


60/68

Job Satisfaction

,bo)e *raph clearly indicates that more no of employees feel that they donBt recei)eappropriate reco*nition for their contribution! So the company should *i)e the appropriatereco*nition to their employees to encoura*e performance!

%#! /onsiderin* e)erythin* I am satisfied 'ith my 'or(in* in company at present time

Stron*lyDisa*ree


A A ># >A %A

$#KC school of management and compute application!S"S #aga

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

Strongly

Disagree


Agree

Series1

Series2


61/68

Job Satisfaction

It is e)ident that majority of the employees are satisfied 'ith /9 at present time! This sho'sthat employees are )ery happy 'ith their jobs! So this indicates the employee 'ill not lea)etheir job!

Findings Employees are not completely satisfied 'ith their job althou*h their salary is *ood

enou*h!

Employees are not *ettin* )alue to their 'or(!

0ost of employees thin( that they are not on their actual path!

0ost of the employees thin( that the or*ani


62/68

Job Satisfaction

There is ne*ati)ely comparison bet'een peers especially re*ardin* tar*ets!

They often feel o)er'or(ed

SUGGESTI%#S REC%))E#DATI%#S

To increase the job satisfaction le)el of the employees the company should concentrate

mainly on the incenti)e and re'ard structure rather than the

moti)ational session!

Ideal employees should concentrate on their job!

$%KC school of management and compute application!S"S #aga


63/68

Job Satisfaction

Educational =ualification can be the factor of not an effecti)e job!

/ompany should *i)e promotion to those employees 'ho deser)es it

/ompany should leads to more challen*in* 'or( and *reater responsibilities; 'ithattendant increases in pay and other reco*nition!

,c=uire ne' jobFrelated (no'led*e that helps you to perform tas(s

more efficiently and effecti)ely! This 'ill relie)e boredom and often *ets onenoticed!

/ompany should monitor employee satisfaction on a re*ular basis

Wor(in* hours should be ei*ht instead of nine!

The day Saturday should be off or at least mana*ement should do it as half day so that

employees could complete their pendin* 'or( and spend some more time 'ith family!

0ana*ement should clearly communicate *oals; responsibilities and e8pectations i!e! job

description should be clear!

0edical and other insurance of employee alon* 'ith family members should be done!

Introduction of re'ard and reco*nition for e8cellent performance at 'or(!

Introduction of o)ertime duty allo'ance!

,rran*ement of trainin* pro*rammes and 'or(shop to train staff 'ith modern s(ills i!e!

pro)ide an en)ironment 'here they can learn and *ro'!

0ore sports and other recreational acti)ities should ta(e place!

0ana*ement must conduct meetin* 'ith employees and staff once in a 'ee( or fortni*ht

The company may pro)ide loans and ad)ances to its 'or(ers!

Encoura*e participation in )arious plannin* and decisionFma(in* aspects

5ffer meanin*ful 'or( and challen*in* assi*nments to effecti)ely utiliKC school of management and compute application!S"S #aga


64/68

Job Satisfaction

C%#C$USI%#

0A sound measuement of o:eall


65/68

Job Satisfaction

,t the end I 'ould li(e to conclude that R department is the heart of e)ery or*ani


66/68

Job Satisfaction

N,0E-VVVVVVVVVVVVVVVV! @U,9I6I/,TI5N-

VVVVVVVVVVVV! DESIGN,TI5NVVVVVVVVVVVVVV!

A STUD( %F E)+$%(EE SATISFACTI%# I# *C$ $EAR#I#G

I am Gu=inde Singh pursuin* ""A from KC School of management and compute

application ! ,s a part of my summer internship ; I am pursuin* a research on Job

Satisfaction&.lease help me 'hile fillin* up this =uestionnaire and pro)idin* me the re=uired

information! The information pro)ided by you 'ill be (ept confidential and 'ould be used

only for the research purpose!

J%" SATISFACTI%# SEG)E#TS

2indly tic( C mar( in only ans'er from )arious alternati)es *i)en belo'! 36 Stongl; disagee 56 Disagee ?6 #eutal @6 Agee 6 Stongl; agee

(ou Job

" ,re you satisfied 'ith your job C" C% C> C? CA

% 1our job is moti)atin* and challen*in* C" C% C> C? CA

> 1our job description is 'ellFdefined C" C% C> C? CA

? 1ou feel that your job is secured one C" C% C> C? CA

A1ou feel satisfied 'ith the 'or(in* conditions of the

jobC" C% C> C? CA

(ou -o>goup

$ Wor( is fairly distributed in your 'or( *roup C" C% C> C? CA

J 1ou maintain *ood relationship 'ith your collea*ues C" C% C> C? CA

$$KC school of management and compute application!S"S #aga


67/68

Job Satisfaction

&1ou feel free to tal( openly and honestly 'ith

members of 'or( *roupC" C% C> C? CA

1our 'or( *roup 'or(s 'ell to*ether C" C% C> C? CA

"#1ou *et response from your superiors and

subordinates!C" C% C> C? CA

(ou )anageSupe:iso

"" 0y mana*erCimmediate super)isor trusts me C" C% C> C? CA

"%0y mana*er moti)ates me 'ith monetary as 'ell as

nonFmonetary benefits to impro)e myselfC" C% C> C? CA

"> 0y mana*er *i)es me clear instructions C" C% C> C? CA

"? 0y mana*er is al'ays there 'hen I need ad)ice C" C% C> C? CA

"A I feel free to tal( openly and honestly to my mana*er C" C% C> C? CA

"$ 0y mana*er praises me 'hen I do a *ood job C" C% C> C? CA

(ou "enefits

"J 1ou feel that your 'or(in* hours are con)enient C" C% C> C? CA

"&1our complaints are =uic(ly settled i!e! efficient

*rie)ance redressal procedureC" C% C> C? CA

"1ou recei)e appropriate reco*nition for your

contributionC" C% C> C? CA

%#/onsiderin* e)erythin* I am satisfied 'or(in* for

my company at present timeC" C% C> C? CA

"I"$I%GRA+*(

"%%K

"! 2othari /!R!; Research 0ethodolo*y; Ne' Delhi: Ne' ,*e International.ublication ; second edition!

$JKC school of management and compute application!S"S #aga


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Job Satisfaction

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Job & Employee Satisfaction