Trinity Health | Organization or Program Name © 2018 Trinity Health - Livonia, Michigan | Classification: Internal Application Delivery Remote Access | Page 1 of 4

Overview

Welcome! The Citrix NetScaler enables users to establish a remote, secure and reliable connection to the Trinity Health Network. There are two levels of remote access with the NetScaler, a VPN with a TIS-Managed device from Trinity Health (full access), and proxy access with a Non-Managed Device (limited access). This job aid guides you through the installation and configuration of a Non-Managed Device. Please follow the instructions below toconfigure your device to connect to Trinity Health's network remotely.

Managed Device vs Non-Managed Device (Personal Device)

A managed device is any device that is a member of the Trinity Health domain and is managed, maintained and owned by Trinity Health. Users with a managed domain device will establish a secure VPN connection with Full SSL VPN access to the network.

Mobile devices are NOT considered "Managed Devices" and will not establish full VPN connections.

Conversely, a non-managed device is any device not managed or maintained by Trinity Health. A non-managed device is permitted proxy access to defined systems such as Citrix and Citrix Virtual Desktop Infrastructure (VDI). A non-managed device will have limited access to the network.

Citrix Workspace Installation

Use this link if you need to install or update the Citrix Workspace on your personal device:

https://www.citrix.com/downloads/workspace-app/windows/

After downloading, follow the prompts to install the Receiver.

JOB AID: Configuring Citrix Workspace for Loyola and Gottlieb Domains via Connect Portal for Windows

1. Run the file you downloaded

3. Select the box next to I accept the license agreement, and click Install.

4. click Finish button.

2. Click the start button

Trinity Health | Organization or Program Name © 2018 Trinity Health - Livonia, Michigan | Classification: Internal Application Delivery Remote Access | Page 2 of 4

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Getting Connected

Open Internet Explorer and enter the following URL: https://connect.trinity-health.org

(Firefox, Safari and Chrome will work, however the prompts for installation will differ.)

1. After entering the URL: https://connect.trinity-health.org, your device will begin the plug-in installation.

"Checking Your Device" will launch.

Click on "Download", then "Run" at the top right of your screen. This will install the NetScaler Gateway Endpoint Analysis plug-in (EPA). Once the plug-in installation completes, the NetScaler login screen will appear.

2. Click "Install" to the License Agreement, then "Finish" to the wizard.

1. Download2. Run

Trinity Health | Organization or Program Name © 2018 Trinity Health - Livonia, Michigan | Classification: Internal Application Delivery Remote Access | Page 4 of 4

3. Enter your network credentials and select the appropriate domain. Phonefactor will call/prompt you forauthentication.

4. After successfully logging on, if using a non-managed (personal) device, you will be presented with your Citrixfolders and nothing more needs to be done. If using a tis-managed device, you may continue to Step 5.

Please select Loyola or Gottlieb from the drop down box