JMS Mining Services Pvt Ltd QEHS Manual.pdfJMS Mining Services Pvt Ltd QUALITY, ENVIRONMENT, HEALTH & SAFETY MANAGEMENT SYSTEM MANUAL FOR ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007

JMS Mining Services Pvt Ltd

QUALITY, ENVIRONMENT, HEALTH & SAFETY MANAGEMENT SYSTEM MANUAL

FOR ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007

Document No. : QEHSM - 001

Issue No. : 01

Issue Date: 01_04_2016

Issued By: Management Representative

Approved By: Executive Director/Vice-President

JMS MINING SERVICES Pvt. Ltd

Issued By: Management Representative Approved By: ED/VP

Revision No.: 02 Date: 01.04.2016

QEHS MANUAL

SECTION NO : QEHS/01 ISSUE NO : 01 PAGE : 1 of 1

SUBJECT : CONTENTS

Section No. Subject

QEHS/01 Content QEHS/02 Preface QEHS/03 Company Profile QEHS/04 Distribution List QEHS/05 Manual Amendment QEHS/06a Quality, Environmental, Health & Safety

Management System QEHS/06b Management Responsibility QEHS/06c Resource Management QEHS/06d Product/Service Realisation QEHS/06e Measurement, Analysis & Improvement QEHS/07 Scope & Provision of Exclusion QEHS/08 Quality, Environmental & Safety Policy QEHS/09 Company & Process Objectives QEHS/10 Organization Structure QEHS/11 Process Inventory QEHS/12 QEHS/13

Sequence and Interaction of Processes Abbreviation

Process Maps (HQ)

PMH-01.1 Process Mapping on New Service development PMH-01.2 Process Mapping on Conceptual Planning

PMH-01.3 Process Mapping on Tendering activity

PMH-01.4 Process Mapping on Contract finalization

PMH-02.1 Process Mapping on Additional exploration & resource estimation

PMH-02.2 Process Mapping on Detail Project Report PMH-02.3 Process Mapping on SSI PMH-02.4

PMH-03.1

PMH-03.2 PMH-03.3 PMH-03.4

PMH-03.5 PMH-03.6 PMH-03.7

Process Mapping on Project construction & development Process Mapping on Mobilization of Human Resource Process Mapping on Logistic/support services Process Mapping on Mine preparation

Process Mapping on Assembly, installation & commissioning of machine

Process Mapping on Introduction of Rock bolting

Process Mapping on Production

Process Mapping on Store & Inventory management




PMH-04.1 PMH-04.2

PMH-04.3

PMH-05.1

PMH-05.2

PMH-05.3 PMH-05.4

PMH-06.1

PMH-06.2

PMP-01.1 PMP-01.2 PMP-01.3

PMP-02.1

PMP-02.2

PMP-02.3

PMP-02.4 PMP-02.5

PMP-03.1

PMP-03.2

PMP-04.1

PMP-04.2 PMP-04.3 PMP-04.4 PMP-05.1

PMP-05.2

Process Mapping on Equipment maintenance

Process Mapping on Maintenance of Physical infrastructure

Process Mapping on Maintenance of IT & Telecom Infrastructure

Process Mapping on Procurement of indigenous items

Process Mapping on Procurement of any services including software

Process Mapping on Vendor development Process Mapping on Periodic vendor performance evaluation

Process Mapping on Invoice preparation & submission

Process Mapping on Payment collection

Process Maps (Project)

Process Mapping on SSI Process Mapping on Procurement Planning

Process Mapping on Project Construction & Development Process Mapping on Mobilization of Human Resource

Process Mapping on Logistics and Transportation of Equipments at site Process Mapping on Convenience and Utility Services

Process Mapping on Mine Preparation

Process Mapping on Assembly, Installation & Commissioning of machines at surface

Process Mapping on Introduction of Rock Bolting

Process Mapping on Installation of Starta Monitoring Instruments

Process Mapping on Marching of Equipments to underground and commissioning

Process Mapping on Installation of Infrastructure

Process Mapping on Mine Planning

Process Mapping on Shift Management Process Mapping on Standard Maintenance Procedure

Process Mapping on Monthly Preventive Maintenance




PMP-05.3

PMP-06.1

PMP-06.2

PMP-06.3

PMP-06.4

PMP-06.5 PMP-07.1

PMP-07.2 PMP-07.3

PMP-08.1

PMP-08.2 PMP-08.3 PMP-08.4 PMP-09.1

PMP-09.2

PMP-10.1 PMP-10.2

PMP-10.3

PMP-11.1

PMP-12.1

PMP-12.2 PMP-13.1

PMP-13.2 PMP-13.3

PMP-14.1 PMP-14.2

Process Mapping on Life Cycle Management & MTBF Change out Process Mapping on Opening of Initial spare boxes and verifying the spare with packing memo. Process Mapping on Issues of spares as when required. Process Mapping on Indent of Import Maintenance spares and consumables

Process Mapping on Indent of Indigenous consumables and PPE Process Mapping on Receipt of Materials

Process Mapping on Procurement of Indigenous items on locally

Process Mapping on Vendor Development Process Mapping on Periodic vender performance Evaluation. Process Mapping on Safety Committee and its Activity Process Mapping on Assessment of Risk Process Mapping on Safety Training Process Mapping on Safety Audit and Reports Process Mapping on Guest House Inspection and Correction Process Mapping on Vehicle Inspection and Correction Process Mapping on Employee Record Process Mapping on Employee Training and Assessment Process Mapping on Sub-Contractor Management Process Mapping on Training of Customer Manpower Process Mapping on Invoice Preparation & Submission Process Mapping on Payment Collection Process Mapping on Communication with Customer Process Mapping on Co-ordination with HO Process Mapping on Execution and fulfill the Contractual Obligations Process Mapping on Cash Management Process Mapping on Internal Audit




QEHS MANUAL

SECTION NO : QEHS/02 ISSUE NO : 01 PAGE : 1 Of 1

SUBJECT : PREFACE

This Quality, Environmental, Health & Safety Manual describes the salient features of the

Quality, Environmental, Health & Safety Management System that is adopted in JMS

Mining Services Pvt. Ltd

No part of this manual should be reproduced or transmitted without the prior permission of

the Management Representative.

Integrated Management System has been developed with Quality Management Standard

ISO9001:2008, Environmental Management System 14001(2004) and Health & Safety

Management System as per OHSAS 18001:2007 since April 2013.

(Executive Director/Vice President)




QEHS MANUAL


SUBJECT : COMPANY PROFILE

Background

Created as the mining arm of Joy Global in India, JMS Mining Services Pvt.Ltd (or JMS,

as it is more popularly called), is now a group company of Simplex infrastructures Ltd

(SIL), and part of its mining vertical.

Our Cause and Business

With 11 years of pioneering experience in successfully operating several mass

production technology projects in the challenging underground mining sector in India,

JMS is uniquely positioned to engage in the larger National Cause of 'Building a

Modern UG Mining Industry in India'.

At the same time, our Vision is to become a World Class company partnering the

mining industry globally.

We see our Business as providing integrated mining solutions that create Customer

Delight and Sustainable Growth that exceeds the Expectations of our Stakeholders.

Our Product Portfolio

• Exploration

• Scientific Site Investigation

• Mine planning and Design

• Detailed Project Reports

• Modern Mine Construction

• Supply and Life Cycle Management of Mining Machinery

• Project Management

• Mining Operations and Mine Management

• Environment, Health and Safety Management, Audits and Consultation

• Training and Continuing Education for creation of modern mining skills from machine operation through to Mine and Project Management




QEHS MANUAL


SUBJECT : COMPANY PROFILE

Our Partners

We partner with leading Professional Service Firms in the mining and allied industries in India

and abroad, to ensure that we bring the best and most appropriate technologies and find

solutions with speed and flexibility to create a delightful experience for our valued customers

Our Current Projects - Highlights

• 75 % market share of modern mass production technologies in operation

with the public sector

• Consultants to major firms in India and Overseas in the coal and mineral

sectors for underground mine construction, project management, skill

development and modern Life Cycle Management

The Way Forward

• Creating projects of reference under the various operating models – Risk

Gain Share (RGS), Hiring and Mine Developer Operator (MDO)

• Partnering overseas customers for modern mining

• Expanding into the private sector in India to meet the need of captive Coal

Block owners.




QEHS MANUAL


SUBJECT : DISTRIBUTION LIST

The controlled copies of the QEHS MANUAL shall be distributed to the following persons only:

COPY NO. COPY HOLDER

1

2

3

4




QEHS MANUAL


SUBJECT : MANUAL AMENDMENT

The issue, distribution and control of this manual are vested with the Management

Representative.

Amendments to this manual are incorporated and approved by the Management

Representative.

All such documents are recorded in the Amendment Record Sheet of each of the numbered

(controlled) copy of this manual. Amendments do not come into practice unless it is

recorded in the Amendment Record Sheet of each of the numbered (controlled) copy of the

manual and approved.

The custodians of the controlled copies of the manuals are responsible to destroy the

obsolete pages and replace with the latest amendments. Preferably the same needs to be

informed to the Management Representative for records.

The Amendment Record Sheet is enclosed at the next page.




QEHS MANUAL



AMENDMENT RECORD SHEET

Folio/ Page Issue / Revision Number Nature

Sec.No. Old Date New Date Of Change

All All 00 01.04.13 01 01.04.14 Revision of the Manual QEHS/01 1 00 01.04.13 01 01.04.14 ‘Quality & Environmental

policy’ has been replaced by ‘Quality, Environmental

& Safety policy’ QEHS/06a 1 00 01.04.13 01 01.14.14 QEHS/10 &QEHS/11

replaced by QEHS/11 & QEHS 12

3.1.4 2 00 01.04.13 01 01.04.14 ‘Quality & Environmental objectives’ replaced by ‘Company & process objectives’

3.3.1.4 4 00 01.04.13 01 01.04.14 ‘All documents to be treated

as controlled document and can’t be changed without

competent approval QEHS/09 1 & 2 00 01.04.13 01 01.04.14 Company & process

objectives 2014-15 inserted

QEHS/10 1 00 01.04.13 01 01.04.14 New Corporate

Organization chart inserted QEHS/6a

1

01

01.04.14

02

01.04.16

Forms are used for keeping

for various process parameters during day-to-day business activities in electronic format as far as

practicable. QEHS/06b

1

01

01.04.14

02

01.04.16

Management Review Meetings is organized at a definite interval of Six

Months




QEHS MANUAL



AMENDMENT RECORD SHEET

Folio/ Page Issue / Revision Number Nature Of Change Sec.No. Old Date New Date

QEHS/6c 3.3.1 3.3.3 & 3.3.4 QEHS/6c 3.3.5 QEHS/09

1

1

1 & 2

01

01

01

01.04.14

01.04.14

01.04.14

02

02

02

01.04.16

01.04.16

01.04.16

A Standard Module of 18th Months Training, common to all new joinees has been prepared for persons working at project sites. Close Personal Supervision, Plan Task Observation are done for all new joinees. In case any superior, mentor feels Re-Training need of any person in any area, it is re-imported Repelled

Records related to training, education, experience and skills are maintained in electronic format.

Company & Process Objectives 2016-17 inserted




QEHS MANUAL

SECTION NO : QEHS/06a ISSUE NO : 01 PAGE : 1 of 6

SUBJECT : QUALITY, ENVIRONMENTAL HEALTH & SAFETY MANAGEMENT SYSTEM

1.0 Scope

This section describes the basic structure of the Integrated Quality, Environmental Health & Safety Management System adopted in the organization.

2.0 Reference

ISO 9001:2008 ISO 14001(2004) OHSAS 18001:2007

4.1 General Requirements

4.1 General Requirements 4.1 General Requirements

4.2 Documentation Requirements

4.4.4 Environmental Management System Documentation

4.4.4 Documentation

4.2.1 General 4.4.5 Control of Document 4.4.5 Control of Document

4.2.2 Quality manual 4.5.4 Records 4.5.4 Control of Records 4.2.3 Control of documents 4.2.4 Control of records

3.0 Description 3.1 Integrated Quality, Environmental Health & Safety Management System

3.1.1 The company has established, documented and implemented an Integrated Quality, Environmental Health & Safety Management System satisfying the requirements of ISO 9001: 2008, ISO 14001 (2004) & OHSAS 18001: 2007 International Standards.

3.1.2 Various operational processes in the organization which are required to develop

an effective Quality, Environmental Health & Safety Management System are identified by mapping and analyzing the existing system. All identified Macro and Micro processes are listed down in QEHS/11: Process Inventory and they have been classified as “Product/Service Realisation Processes’ and ‘Management System Processes” depending on their nature. The activities related to identification and analyses of processes are carried out by a cross functional Core Group annually and subsequent review by the top management.




3.1.3 The sequence and interaction of all the Processes are determined by reviewing their respective inputs and outputs and the same is documented in QEHS/12: Sequence and Interaction of Processes.

QEHS MANUAL



3.1.4 All Product/Service Realisation Processes are analysed in terms identification of

Critical Outputs in terms of quality and their monitoring criteria. The monitoring criteria for these outputs are defined as KPI (Key Performance Indicators) and set Performance Standards. KPI (Key Performance Indicators) and their performance standard is set based on organizational objectives/ customers needs. Refer QEHS/09 : Company & Process objectives.

3.1.5 The term ‘Aspect’ refers to various Environmental factors like materials, products,

wastes, emissions, which have bearing on environmental performance. This is done as per Aspect Identification and Criticality Analysis Sheet. Criticality of each aspect is determined by considering the extent of loss exposure related to the aspects and rating them on a predetermined scale. ‘Hazard’ refers to various components of a process/ function which may create health and safety risk. Hazards and Risks related to various processes are identified and analyzed as per Hazard Identification and Risk Analysis Sheet.

3.1.6 KPI, Performance Standards, Environmental Performance standards for

Significant Aspects and H&S Performance standards for high risks are monitored by the Management review Committee. The various processes are controlled by the process owner by ensuring the effective implementation of the control against identified criteria.

3.1.7 For processes other than Product Realisation Processes (e.g Management

Related, Monitoring Related, Emergency Related) are controlled as per the compliance to the documented procedure

3.1.8 The validity of the set criteria for process monitoring at various levels, is judged

against the achievement status of company’s objectives and perception of various interested parties. Periodic audit, process monitoring and EHS monitoring activities are also carried out to ensure that effective control mechanism is in place.

3.1.9 Management reviews all the existing and new processes on regular basis to

ensure the required resource availability. Resource requirements are also identified as outputs from Budgeting exercise, Internal & External Audits, Interested party feedback etc. (Refer Section: Provision of Resources).




3.1.10 Outsourced processes are identified and compiled (Refer QEHS/11 : Process

Inventory and QEHS/06d Point 3.4.8)

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3.2 Documentation Structure

3.2.1 Quality, Environmental Health & Safety Management System of JMS Mining Services Pvt. Ltd consists of the following tiers of documents:

Integrated Quality, Environmental Health & Safety Management System Policy and

Objectives Integrated Quality, Environmental Health & Safety Management System Manual Process flow diagrams. Aspect Identification Sheet/ Hazard Identification and Risk Assessment Sheet/ Work

Instructions/ Data Sheets/ Product Specification Sheet Form/ Formats. National and International Standard Customer provided specification and drawings Suppliers Manual/ Instructions/Catalogues

3.2.2 The QEHS MANUAL QEHS-001 describes the Quality, Environmental Health & Safety Management System installed in the organisation and the Procedures for processes other than product realization processes. The manual also covers Process Inventory and sequence and interaction of various processes. The exclusions under clause 7 is stated in the description of Quality, Environmental Health & Safety Management System, wherever applicable.

3.2.3 All the pages of the Quality, Environmental Health & Safety Management System Manual contain document number, appropriate title, relevant section number, revision status, page number and Issue Number. Issue status of Quality, Environmental Health & Safety Management System Manual is shown by Issue Number and corresponding Revision Number to that Issue Number. Issue Number starts from 01 and Revision Number starts from 00. M.R. is responsible for approving and issue control of the Manual.

3.2.4 Working Instructions are systematically laid down instructions for carrying out individual operation/function. They describe the sequences of activities to be carried out for a given operation. They are authorised by the respective departmental/ sectional heads and are controlled/ issued by the Management Representative. Data Sheets/ Service Specification Sheets contain all relevant parameters, required to describe the features of Services. Revision Status of Work Instructions, Data Sheets and Service Specification Sheets is denoted by revision number or date.




3.2.5 Forms are used for keeping records for various process parameters during day-to-day business activities in electronic format as far as practicable. Registers are also used as and when required. The latest design of formats is indicated by its form revision number.

QEHS MANUAL



3.3 Document control Procedure

3.3.1 Document Approval, Issue and Amendments 3.3.1.1 A Master List Of Documents is maintained in order to control the relevance &

availability of latest revision of documents. This list shows the latest revision status of the documents and is maintained by the MR. The list includes all documents under the Quality, Environmental Health & Safety Management System.

3.3.1.2 All the documents mentioned in the scope, are made available to different locations.

3.3.1.3 The revision status of each document under the documented Quality, Environmental Health & Safety Management System is identified by the corresponding Issue Number, Revision Number and Date.

3.3.1.4 Whenever a change is required in a document, Document Change Request is initiated by the person proposing the change.

3.3.1.5 Change Requests are sent to the MR by the concerned sections/departments. The amendment to the document is carried out by the MR and the change is also incorporated in the Master List.

3.3.1.6 The changes which require approval from The Management Committee are put up by the MR and they are incorporated in the ‘Master Copy’ after getting approval.

3.3.1.7 Amendments and corresponding approval are made by the authorised issuing & approving authorities respectively who did the initial issuance & approval of the document, unless specifically instructed otherwise in writing by the Director. Various authorities for approval and issuance of documents at different levels are described in the following table.

TYPE OF DOCUMENT RESPONSIBILITY AND AUTHORITY

Preparation/ Revision

Review Approval Issue

Integrated Quality, Environmental Health & Safety Management System Manual & Procedures

MR MR ED/ VC MR




Process Maps/ Flow Diagrams

Core Group MR ED/VC MR

QEHS MANUAL



TYPE OF DOCUMENT RESPONSIBILITY AND AUTHORITY

Preparation/ Revision

Review Approval Issue

Aspect Identification & Criticality Analysis Sheets/ Hazard Identification & Risk Assessment Sheets

Core Group at Project

MR Chief Manger

EHS

MR

EHS Management Programmes (EMPs)

EHS Head MR ED/VC MR

Operational Control Procedures (OCPs)/ Work Instructions

Core Group at Project

MR ED/VC MR

Quality Assurance Plans/ EHS Monitoring Plans

Core Group at HQ

MR ED/VC MR

Formats HODs MR ED/VC MR

Documents of external origin - MR ED/VC MR

Register of Regulations related to EHS

Core Group MR ED/VC MR

3.3.1.9 Revision Number of each Section of Quality, Environmental Health & Safety

Management System Manual and Procedure Manual is changed for any change in any of the pages. Issue Number of any particular Document is changed after 10 revisions in any particular Section of the Manual or in any Procedure.

3.3.1.10 Revised documents as well as new releases of documents are distributed to the concerned custodians as per the distribution list. Prior issuing these are duly authorised and approved by the approving authorities.

3.3.1.11The amendment sheet as attached with the documents are also updated for all document changes. The nature of change is recorded in the amendments sheet.

3.3.1.12All copies of obsolete and/or invalid documents are promptly withdrawn from all point of use and destroyed except one copy, which is preserved for future reference.

3.3.2 Document Identification




3.3.2.1 Each Section of Quality, Environmental Health & Safety Management System Manual is identified by the corresponding Manual Section Number and Title. Other documents are identified by the Title and Document Number.

3.3.2.2 All formats are identified by unique title and/or numbered as applicable.

3.3.2.3 Copies of Quality, Environmental Health & Safety Management System Manual,

Procedures and Work Instructions are indicated with the respective copy numbers as indicated in the corresponding Distribution List.

3.3.3 Control of Documents In Electronic Media 3.3.3.1 All documents kept in electronic media are generated and kept in authorised/

licensed software. The documents are properly protected with user specific passwords. Password is controlled by user department and Systems department.

3.3.3.2 Computer generated statements are identified with unique title and authorised by the originator by putting signature on the hard copy, as and when required.

3.3.3.1 Records kept in floppies are properly indexed with contents and serial numbers. List of departmental floppies are maintained by the departmental heads or authorised personnel.

3.3.3.2 Proper back up of electronic records are maintained for disaster recovery.

3.3.4 Control of documents of External Origins.

3.3.4.1 A list of Documents of External Origin is maintained showing the issue/revision number & date. Necessary information is gathered from relevant external bodies for updating these documents.

3.4 Control of Records

3.4.1 Records are filed and maintained in the respective departments. It is ensured that the records are legible and the same are filed in easily identifiable and retrievable location.

3.4.2 They are preserved in an atmosphere which prevents any damage or deterioration. 3.4.3 Identification, collection, indexing, filing, storage, retrieval, maintenance, disposal

and retention of Quality Records are done carried out in a systematic manner to ensure easy retrievability. The pertinent supplier related records also form a part of the quality records maintained under this documented Quality, Environmental Health & Safety Management System.

QEHS MANUAL






3.4.4 It is ensued that corrections made in any record is initialized by the person who has made the correction. In case it is needed the same is authoriesd by the HODs/ Functional Heads.

QEHS MANUAL

SECTION NO : QEHS/06b ISSUE NO : 01 PAGE : 1 of 14

SUBJECT : MANAGEMENT RESPONSIBILITY

1.0 Scope

This section describes the responsibility of the Top Management towards implementing and developing Integrated Quality, Environmental Health & Safety Management System on continual basis.

2.0 Reference

ISO 9001:2008 ISO 14001(2004) OHSAS 18001:2007

5 Management Responsibility

4.2 Environmental Policy 4.2 OH&S Policy

5.1 Management Commitment

4.3 Planning 4.3 Planning

5.2 Customer Focus 4.3.1 Environmental Aspects

4.3.1 Hazard identification, risk assessment & determining control

5.3 Quality Policy 4.3.2 Legal & Other Requirements

4.3.2 Legal & Other Requirements

5.4 Planning 4.3.3 Objectives &Targets 4.3.3 Objectives 5.4.1 Quality Objectives 4.3.4 Environmental

Management Programmes

4.3.4 OH&S management programme(s)

5.4.2 Quality Management System Planning

4.4.1 Resources,roles,responsibility and authority

4.4.1 Resources,roles,responsibility and authority

5.5 Responsibility, Authority & Communication

4.4.3 Communication 4.4.3 Communication

5.5.1 Responsibility & Authority

4.6 Management Review 4.6 Management Review

5.5.2 Management Representative

5.5.3 Internal Communication

5.6 Management Review

3.0 Description 3.1 Management Commitment & Customer Focus 3.1.1 Management is committed to implement and develop the Integrated Quality,

Environmental Health & Safety Management System with the primary focus on:

a) Meeting the needs and expectations of the customers & stakeholders.




b) Statutory, regulatory and other requirement related to Services, environment, Health & Safety and business

c) Minimizing and controlling the environmental impacts and H&S Hazards of the

Organisation. 3.1.2 All buyers are considered as customers in quality related aspects and society and

public, including employees are considered as customers related to EHS performance.

3.2 Integrated Quality, Environmental Health & Safety Management System Policy 3.2.1 The integrated Quality, Environmental Health & Safety Management System Policy is

developed considering the following aspects:

Overall vision and strategy of the organisation.

Appropriateness regarding current scenario regarding service, process and environmental performance.

The level and type of future improvement needed for the organization to be successful.

Provides a framework for establishing and reviewing Quality Objectives.

Desired degree of customer satisfaction.

Needs and expectation of the stakeholders.

To demonstrate Top Management`s commitment towards continuous improvement.

To develop commitment throughout the organization.

Applicable Statutory, regulatory and other requirements

3.2.2 The Policy is communicated throughout the organization by suitable means like printed cards, group meetings, seminars, newsletters, and trainings and during Periodic Performance Review.

3.2.3 Developed Policy is reviewed once in a year during Management Reviews for its

continuing suitability and effectiveness. Such reviews are carried out based on the results of analysis of various data related to company performance, market information, results of Internal Quality audits and customer satisfaction.

3.3 Procedure on Aspect Identification & Criticality Analysis 3.3.1 Process Outputs and Aspect are identified by the Core Group by analysis all the

Service Realisation Processes existing in the organization. Aspects refer to all inputs and outputs related to activities included in the process, which covers materials, energy and wastes and they are reviewed annually.

QEHS MANUAL






3.3.2 All processes under analysis are analysed to identify the included sub processes/

activities, related inputs/ outputs, resource requirements and listed down in the Process Map format. Process Maps also contain activity wise responsibility and reference to the guiding documents (Procedures, Manuals, Company Guidelines) as applicable.

3.3.3 Environmental Review is carried out to identify the aspects, which are, related to environmental performance of the process. It is carried out through the following activities:

Applicable legislative and regulatory requirements related to environment.

Potential emergency conditions.

Review of documents like consent and authorizations

External and Internal communication register and incident Records.

Examination of instances of regulatory non-compliance, accidents, complaints from interested parties etc.

Results of previous audits and other activities

Feedback from employees.

Physical inspection of loss during handling, storage and processing.

Deriving material balance wherever required and feasible.

Review of normal and transient operations such as shut-down and startup activities.

3.3.4 During analysis of processes, the following activities are carried out to identify an aspect which contributes to quality of the process: Applicable legislative and regulatory requirements related to products. Review of existing documents like Procedures, Work Instructions, data sheets. Records Internal customers’ needs. Feedback from employees. Set organizational objectives.

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3.4.3 Aspects are identified considering the following situations:

Abnormal Conditions (A):

Case I: Any deviations from the designed criteria including during transient operations like start-up and shut-down. Case II: Although an operation may not be deviating from the designed criteria, for further improvement, it may be marked abnormal.

Emergency conditions (E):

Potential foreseeable emergency situations.

Normal Conditions (N):

Conditions which meet the designed criteria.

Direct:

Aspects/Activities over which the company has direct control.

Indirect:

Aspects /activities other than above (like suppliers, contractors, transporters etc.)

3.4.4 Loss exposure is identified against each aspect which can contribute to

environmental performance. 3.4.5 Criticality of Aspects is identified by evaluating the impact of loss exposure on the

following factors: Various impacts are evaluated/analysed in case of normal and abnormal situation

by a scoring method as follows: Score = A*B*C*D*E Where A: Quantity rating B: Frequency of occurrence C: Effect on environment D: Detectability. E: Controlling mechanism availability

The corresponding rating against each criteria is done following the guidelines as given in Environment Impact.

3.4.6 Any aspect related to statutory and regulatory requirement is directly considered as

Significant Aspect. For other aspects, a cut-off point is decided by the Management

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Review Committee against the Environmental Rating and any aspect with a higher contribution is considered as critical aspect.

3.3.9 In case of implementation of new projects / modifications, aspect review is carried

out and the same is reviewed by the MR. Necessary control/ resource requirements are reviewed in the Management review.

3.4 Procedure on Hazard Identification & Risk Assessment 3.4.1 Hazards are identified major Process/equipment/ installation wise by a cross

functional OHSAS Core Group to identify the following:

a) Process The process for which Risk assessment is conducted.

b) Item This is a component in a system, process (e.g. steps, materials, equipment and people)

c) Hazard: This is a hazard, a deviation, or a quality concern associated with a particular item. A brief interpretation of what could happen and why should be written.

d) Impact Explanation:

This is the explanation of what specific Health & Safety losses could occur, Several impacts can result from one concern.

e) Impact Rating:

The impact rating indicates the relative severity or consequence of the loss. A high, medium or low rating is assigned as per Table –I below.

f) Probability explanation:

This is an explanation of how the probability was established or why it was assumed as indicated considering existing controls.

g) Probability Rating:

The probability rating indicates the likelihood of the loss occurring and is given a rating of high, medium or low according to some established basis as per Table – I.

h) Risk Level: The impact & probability ratings are applied to the risk table as per Table – II to determine the equivalent level of risk for each concern. Risks which are classified as extreme and high are generally considered unacceptable and must be corrected immediately before proceeding. Risks, which are classified as medium, require appropriate controls to ensure a loss does not occur. Risks that are low are considered to be acceptable.

i) Risk Controls

These are plans or strategies, which reduce risks to an acceptable level. Where medium, high or extreme risks are identified, controls need to be put in place that minimize or eliminate the concern.

QEHS MANUAL






Preventive actions reduce the probability of an incident occurring and are best applied to risks having a high probability. Contingent actions reduce the impact or severity if an incident does occur. Where concerns have a high impact but a medium or low probability of occurring, it is often to use contingent actions. Selection of control shall follow the hierarchy as: a) elimination; b) substitution; c) engineering controls; d) signage/warnings and/or administrative controls; e) personal protective equipment.

j) Residual Risks:

Residual risk is the risk that would exist if all control measurements are implemented. This is determined from the Table – I & II and it’s the group’s decision by substituting reduce ratings for impact and/ or probability.

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3.4.2 Rating is done as per following tables: Table - I

Probability rating Severity rating

A- Common (Almost Certain) 1 Catastrophic

B- Has Happened (Likely) 2 Major

C- Could Happen (Possible) 3 Moderate

D- Not Likely (Unlikely) 4 Minor

E- Practically Impossible (Rare) 5 Insignificant

Severity rating

Probability rating

A B C D E

1 1 2 4 7 11

2 3 5 8 12 16

3 6 9 13 17 20

4 10 14 18 21 23




5 15 19 22 24 25

Risk rating equal or less than 6 is not acceptable.

Risk Rating Action Level

1-6 High Risk Require Immediate Action

7-15 Medium Risk Requires Management Review

16-25 Low Risk Maintain the System with Periodic Review 3.4.3 The findings and ratings out of GRA is recorded in Hazard Identification & Risk Assessment Form. 3.4.4 Necessary control/ resource requirements as an outcome of GRA are reviewed in the Management review and appropriate action plan/ objective is decided. 3.4.3 In case of implementation of new projects / modifications, HIRA is carried out and

the same is reviewed by the MR. 3.5 Procedure on Identification and Compliance with Legal Requirements 3.5.1 A list containing Service, Environmental & Health & Safety legislations (Acts/Rules)

applicable to the organization is prepared by Core Group. This is done by referring to the following:

Statutes, acts, rules, notifications and other publications on applicable legislations.

Other related publications/newsletters and update bulletins on recent draft/notified legislations.

Establishing contacts with expert external agencies.

3.5.2 Specific obligations and responsibilities in the statutes related to environment is recorded in a Legal Register, which contains:

Updating sheet

List of applicable environmental regulations

List of obligations and responsibilities

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Verification of compliance with respect to procedural requirements and prescribed standards

Annexure and records.

3.5.3 Legal Register is reviewed quarterly and updated as required and any new standard/amendment in statutes will be communicated to the concerned HoDs.

3.5.4 The compliance status is regularly monitored by maintaining Legal Register the

same is reviewed by Top management. 3.5.5 Updating all applicable rules, regulations and statutes are carried out by maintaining

constant touch with the relevant authorities and notices/ circulars/ gazettes issued by them

3.6 Objectives and Targets 3.6.1 Quality Objectives are set considering the followings:

Commitment made in the Policy.

Market information related to customers’ needs and expectations and future trend.

Current level of product/ process performance and Customer satisfaction level.

Benchmarking/ Competitor analysis (wherever possible).

Financial and other resource availability.

Product related Statutory and Regulatory Requirement 3.6.2 EHS Objectives and Targets are fixed based on the followings:

Aspects having significant environmental Impacts/ Hazards involving high risks.

Legal Compliance Status

Interested party concerns.

To reduce wastage/ depletion of natural resources.

To reduce or eliminate release of pollutants into the environment.

To minimise any significant environmental impact of current activities or new developments.

To reduce H&S incidents.

To enhance compliance to H&S norms.

Exploratory studies where basic information/ feasible options need to be generated first before setting measurable targets.

3.6.4 Quality, Environmental Health & Safety Management System Objectives set at various

levels are derived from organizational objectives, criticality analysis, risk assessment and they are communicated through displays, notices, inter office memos or during

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SECTION NO : QEHS/06b ISSUE NO : 01 PAGE :8 of 14





Periodic Performance Review as applicable towards ensuring contribution from employees.

3.6.5 Achievement status and suitability of organizational objectives are reviewed during

Management Reviews. Objectives set at individual functional levels are reviewed during Periodic Performance Review.

3.7 Planning For Objective Realisation 3.7.1 Quality Objectives are set in line with the Quality Policy. Overall organisational

Objectives are deployed as follows:

3.7.2 Objective Realisation Plans/ Action Plan are prepared towards achieving various Quality, Environmental Health & Safety Management System objectives set, by the person/ team as assigned by the Management Review Committee. The Plan consists of the required activities, target dates and relevant responsibilities. During planning, required resources are also identified. Sometimes these plans are also referred to as Action Plan/ Environmental Management Programmes/ OHS Management Programmes.

3.7.3 Achievement status of Objective Realisation Plans is reviewed during Management

review Meetings. Other plans are reviewed at appropriate levels by the functional/ departmental heads.

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Organisational Objectives

Functional/ Individual Objectives

Process Key Performance Indicators Performance Standards

Service performance standards/ Service Specifications

Periodic Performance Review

Internal Audits/ Process Evaluation

Inspection/ Customer Perception analysis

Objectives Monitoring Mechanism




3.8 Planning For Integrated Quality, Environmental Health & Safety Management System 3.8.1 Planning for Integrated Quality, Environmental Health & Safety Management System

is done as described in 3.1 of QEHS/06a of this Manual. 3.8.2 The planning is carried out based on the following inputs:

Strategies of the organization and Objectives set.

Defined needs and expectations of the customer.

Initial Environmental Review / Risk Assessment activity.

Evaluation of Statutory and Regulatory requirements.

Results of monitoring and measurements and analysis of corrective and preventive action.

Indicated opportunities for improvement and risk assessment. 3.8.3 Outcome of such planning generally is to define the various processes (both product realization

processes and support processes) and the related responsibilities, monitoring criteria,

resource requirements, references and records. Various processes currently existing in the organization is listed as QEHS/11: Process Inventory.

3.8.4 Resource requirements are analysed on regular basis towards implementation of the

strategy and achievement of the set objectives. The inputs for resource requirements are obtained from analysis of various process and review data. Customers and other interested parties’ views are also considered during annual budgeting. Resource includes manpower, infrastructure, work environment, information, supplier and financial resources.

3.9Resources,roles, responsibility and authority 3.9.1 Organisation Structure and responsibility and authority for various functions are

defined as a result of Quality, Environmental Health & Safety Management System planning. Roles, responsibilities and authorities for individual function is documented and maintained.

3.9.2 Responsibilities and authorities for various functions are communicated to different

functions at the time of recruitment and Periodic Performance Review to enable employees in better contribution towards achievement of Quality, Environmental Health & Safety Management System Objectives.

3.9.3 Responsibilities and authorities against the various key components of the Integrated

Quality, Environmental Health & Safety Management System are as given in the following table:

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Activity Responsibility Authority 1. Setting overall direction, performance of the organisation &

providing resource MR Director

2. Develop Integrated Quality, Environmental Health & Safety Management System Policy

MRC Director

3. Communicating Policy and Objectives within the Organisation Core Group MR

4. Comply with Policy All employees MR

5. Develop Quality, Environmental Health & Safety Management System Objectives

MRC Director

6. Develop Objective Realisation Plans HoDs MRC

7. Identify significant environmental aspects and associated impacts/ Hazard & High Risk

Core Group MR

8. Evaluate significant aspects and associated impacts to establish operational control procedures (OCPs, environmental management programmes (EMPs), OHS management programmes (OHSMPs)

HoDs MR

9. Identify and have access to legal and other requirements related to Environment & Safety

Core Group MR

10. Identify and have access to applicable legal and other requirements

HoDs MR

11. Assure Regulatory Compliance All Concern

12. Define and approve HSE targets and programmes HoDs MRC

13. Define roles, responsibilities and authority HoDs/MR Director

14. Display roles and responsibilities at appropriate levels HoDs MR

15. IT Facilities MR Director

16. Competency of Manpower MR Director

17. Training, Motivation and Skill up gradation MR/All HoDs Director

18. Provide resources (human, financial, technical etc.) MR/ Directors Director

19. Appointment of MR Director Director

20. Monitor EMS & OHSMS performance MR/ Core Group Director

21. Identify training needs HoDs MR

22. Provide awareness and competence training MR MR

23. Identifying and analysing customers perception, needs and expectations

Mktg team Director

24. Identifying and analysing suppliers needs and expectations and monitoring their performance

Head Purchase Director

25. Identifying and analysing employees needs and expectations and monitoring their performance

MR Director

26. Redressed of Customer Complaints Director Director

27. Approval and issue of Quality, Environmental Health & Safety Management System Manual

MR Director

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28. Approval, issue and implementation of Operational Control Procedures (OCPs), Environmental Management Programmesl (EMPs) and OHS Management Programs (OHSMPs)

MR Director

29. Document control HoDs/MR MR

30. Maintenance of Records All HoDs MR

31. Emergency preparedness Core Group MR

32. Emergency response All MR

33. Monitor overall Integrated Quality, Environmental Health & Safety Management System Performance

MR/ Core Group MRC

34. Monitoring Service performance Director Director

35. Monitoring of various product realization processes Resp. HoDs MR

36. Control of non-conforming products MR/ Core Group MR

37. Internal System Auditing Internal Auditors MR

38. Calibration of instruments Project Manager MR

39. Ensure Corrective & Preventive action related to Service HoDs MR 40. Ensure Corrective & Preventive action related to Process HoDs MR

41. Ensure Corrective & Preventive action related to System HoDs/ MR/ Core Group

MRC

42. Identification and Analysis of Data MR/ Core Group MRC

43. Assure adherence to laid down plans All concern MR

44. Ensure Continual Improvement All concern MR

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3.10 Management Representative 3.9.1 Management Representative is appointed by the Director who is a part of the

Management Staff of the organization and given authority by the Director to manage, monitor, evaluate and coordinate the Quality, Environmental Health & Safety Management System.

3.10.2 The responsibility of the Management Representative includes :

- To ensure that the processes needed for the Quality, Environmental Health & Safety Management System are established, implemented and maintained.

- Reporting to top management on the performance of the Quality, Environmental Health & Safety Management System and any need for improvement.

- To ensure promotion of awareness of customer requirements throughout the organisation.

3.10.3 Management Representative is supported by a cross functional “Core Group” for day

to day coordination about the Integrated System with various function.




3.10.4 HoDs for each department to ensure proper implementation of the Integrated Management System components in their respective department.

3.11External Communication 3.11.1 Complaints received from customers and other interested parties are registered and

appropriate corrective action is initiated by the concerned function. The summary of all major complaints received is reviewed during Management review to initiate preventive action.

3.11.2 Customer feedback is collected once in a Year basis during formal and informal

meetings with customers and the same is analysed towards understanding their implicit needs and perception about organisation quality.

3.11.3 All relevant legal requirements are strictly adhered to in terms of maintaining legal

register. The required reports are submitted at proper interval to the appropriate authority and the legal compliance status is monitored during Management review. Amendment and alteration in legal requirements are monitored by continuous liasioning with the appropriate authority and various notice received from them.

3.11.4 Policy of the organisation is made available to the public on request. 3.12 Internal Communication & Participation 3.12.1 Various activities like Improvement Teams & Suggestion Schemes are carried out

time to time to ensure better employee involvement and participation. 3.12.2 Regular communication channels are established within the organisation to ensure

that awareness is generated regarding Policy, Objectives and requirements. It is ensured that continuous feedback is obtained from the employees as a means of involving them. Various communication channels established (as applicable) within the organisation are:

Management Reviews/ Internal Audits/ Periodic Meet/ Newsletters/ Periodic Reporting/ Internal Notices/ Design Interfaces/ Team Briefings/ Suggestion Schemes/ Periodic Performance Review.

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3.12.3 Joint consultation and participation related to EHS factors has been ensured towards effective implementation of health & safety policy of the company. All safety committees consist representatives from employees.

3.13 Management Review Procedure 3.13.1 Management Review Meetings are organised and convened by the Management

Representative. It is organised at a definite interval of Six months or earlier if the need arises so as to ensure its continuing suitability and effectiveness.

3.13.2 Director chairs the meetings and in his absence the Management Representative

holds the post. Apart from them, it is attended by a selected team as decided by the Director.

3.13.3 These meetings are generally conducted on fixed agenda, which mainly covers the

verification of the effectiveness and efficiency of the Quality, Environmental Health & Safety Management System. It also serves as a platform to exchange new ideas, with open discussions and evaluation of the inputs.

3.13.4 Outputs of Management Reviews provide data for use in planning for performance

improvement of the organisation. Records are maintained by the Management Representative in terms of Minutes of Management Review.

3.13.5 Inputs of Management Reviews are obtained from the Internal Audits and results of

various monitoring and analysis process. Achievement status of various expense and revenue budgets is also discussed in the review.

3.13.6 The inputs of Management reviews are:

- Reviews of Policy - Review of Objectives - Review of OCP/ EMP’s/ OHSMPs - Review of Environmental Aspect/ H&S Risks. - Results of Internal Audits. - Customer Feedback - Process Performance and Product conformity. - Status of Corrective and Preventive Action. - Records and Document Changes. - Recommendation for further improvements. - Resource Management.

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- Legal Compliance - Results of participation and consultation of employees - Follow up actions from previous management reviews - Status of incident investigations, corrective actions and preventive actions - Other factors of influence like, financial, regulations, social and environmental.

3.13.7 Outputs of the Management reviews are used by the management as inputs to

improvement process. They also form important data in the context of strategic planning of the organisation.

3.13.8 Various outputs of Management reviews are:

- Performance objectives of processes and services. - Appraisal of the suitability of the organisational structure and resources. - Strategies and initiatives for marketing, services and satisfaction of all interested

parties. - Loss prevention and mitigation of identified EHS risks. - Information for strategic planning. - Resource planning.

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SECTION NO : QEHS/06c ISSUE NO : 01 PAGE : 1 of 5

SUBJECT : RESOURCE MANAGEMENT

1.0 Scope This section describes effective utilisation of resources towards implementing and continual improvement of the integrated Quality, Environmental Health & Safety Management System.

2.0 Reference

ISO 9001:2008 ISO 14001(2004) OHSAS 18001:2007

6 Resource Management

4.4.1 Resources, roles, responsibility and authority

4.4.2 Competence, training and awareness

6.1 Provision of Resources

4.4.2 Competence ,training and Awareness

4.4.3 Communication, participation and consultation

6.2 Human Resources 6.2.1 General 6.2.2 Competence,

Awareness & Training

6.3 Infrastructure




6.4 Work Environment

3.0 Description

3.1 Provision of Resources

3.1.1 Management has identified in-house verification requirements e.g. annual budgeting exercise, management reviews etc. and is committed to provide adequate resources by way of trained manpower, adequate machinery and required finances to support the installed Quality, Environmental Health & Safety Management System at all times.

3.1.2 The facilities available for service providing equipment, information technology facilities, quality and environmental performance assessment facilities etc. are judged by the different functional heads and new facilities required are provided after getting budget approval. Management Representative in the Management Review Meeting reports the various resource requirements for each of the functional areas as mentioned above.

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3.1.3 Trained and qualified persons have been provided at all stages of service delivery and monitoring for over viewing the processes and meeting the required characteristics in conformance with the company specifications and customer expectation. The performance and potential of all the personnel are reviewed periodically to ensure that the objectives to be achieved are understood and complied.

3.1.4 Regular assessment is carried out to identify the factors, which motivate personnel to provide quality of products and services and safe environment. This also reveals the requirements of necessary resources in terms of infrastructure and work environment.

3.1.5 Competency mapping is carried out to determine various knowledge and skills

required at different functional levels to ensure quality and environment related performance. Periodic Performance Review activities are carried out towards reviewing the training and educational needs of the employees and the same are provided in a focused manner.

3.1.6 Books/ Journals/ Periodicals are subscribed regularly and circulated at various

departments, to provide intellectual resources towards knowledge development.




3.1.7 Needs for Information Technology related resources are identified and provided on time-to-time basis.

3.1.8 Personnel have been provided for managing resources and are responsible for

different key components of Integrated Quality, Environmental Health & Safety Management System are detailed in QEHS/06b Point: 3.9.3.

3.2 Human Resource 3.2.1 Organisation structure is developed and authorized by the Director to ensure that

responsibility and authorities for various functions are defined and their communication channel is established. Down the level organisation structure and responsibilities are defined by the relevant functional heads. The same is reviewed for effectiveness during Quality, Environmental Health & Safety Management System planning at the time of Management Reviews.

3.2.2 It is ensured at the time of recruitment that necessary competence of the candidate is

available for the effective and efficient operation of the company. .

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3.2.3 Competency needed by the organisation is judged based on the following aspects:

- Future demands related to strategic and operational plan and set objectives. - Anticipated management and functional succession needs. - Changes/ amendments in processes, services. - Evaluation of competence of individual people to perform defined activities. - Statutory and regulatory requirements. - Needs and expectation of various interested parties.

3.2.4 Individual and team objectives are defined and communicated to the employees during Periodic Performance Review to ensure their better contribution in achieving objectives. Performance against set objectives is reviewed during Periodic Performance Review.

3.2.5 It is ensured that any positive contribution is recognized and rewarding is done in line with the performance level of any individual.

3.2.6 Continuous effort is made from the management to foster creativity and to ensure maximum participation of the employees in objective setting and decision-making.




Activities like Suggestion Schemes, Improvement Teams are carried out on regular basis towards the same. The results of such activities form important input towards Quality, Environmental Health & Safety Management System Planning.

3.2.7 During all internal communication activities it is ensured that two-way communication always takes place.

3.2.8 The needs and expectation of the organisation, employee roles and responsibility are communicated to the new recruits in terms of induction training and instructions.

3.2.9 Training and education needs are identified based on the procedures, the stage of development of people and the culture of the organisation. The objective of providing appropriate training and education is to provide people with knowledge and skills, which together with their experience improve their competence.

3.2.10 Training and educational needs are also identified during Periodic Performance Review and emphasis is given that need is identified by the employee himself based on the career planning and requirements towards achieving customers’ needs and expectations and environmental performance (the importance of which is communicated regularly by management to all levels).

3.2.11 To support the achievement of the organisation’s objectives and the development of people, planning for training and education the followings are considered:

- Awareness related to roles, responsibilities and authority and the potential quality & environmental failure mode of deviating from their roles.

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- Experience of people. - Technical and Commercial knowledge. - Leadership and managerial skills requirements. - Teambuilding. - Problem Solving. - Communication Skills. - Culture of the organisation and social behaviour. - Knowledge/ awareness of market and customers needs/ expectations and

environmental performance. - Creativity and innovation. - Safety Awareness - Information Technology Knowledge.

3.2.12 Apart from above requirements, the followings are also considered to facilitate

involvement of people:

- Vision and future of the organisation. - Policy and objectives. - Organisational change and development.




- Initiation and implementation of improvement processes. - Benefits from creativity and innovation. - Organisation’s impact on society. - Refresher training for the employees already trained.

3.3 Training Procedure 3.3.1 A Standard Module of 18th Months Training, common to all new joinees has been

prepared for persons working at project sites. Close Personal Supervision, Plan Task Observation are done for all new joinees. In case any superior, mentor feels Re-Training need of any person in any area, it is re-imported.

3.3.2 MR maintains database of Training Houses and also information about various

courses/ seminars/ workshops being organised time to time. MD nominates personnel for these training programs / seminars/ workshops, as felt necessary.

3.3.3 Induction training for new recruits and visitors are planned and executed at project

Sites. 3.3.4 Training and education imparted are evaluated in terms of enhanced competence

of people and the training effectiveness is judged during Periodic Performance Review of the employees.

3.3.5 Records related to training, education, experience and skills are maintained in electronic format.

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3.4 Infrastructure 3.4.1 The infrastructure needed for efficient functioning of JMS Mining Services Pvt. Ltd as

project/ offices, design & development facilities, Information and communication technology, Library and support services are provided.

3.4.2 The needs vis-à-vis existing infrastructure facilities are identified during Internal

periodic budget reviews, Internal Audits, analysis of nonconformance and also from employee suggestions. The results are reviewed during Management Reviews.

3.4.3 Various facilities are maintained by either by the company itself or appointing maintenance contractors as appropriate.

3.4.4 IT Resources in the organization are maintained properly in terms of defined network, identifiable assets and regular maintenance of the same is carried out by competent internal resources or through outsourced agencies. Data maintained in soft copies are protected through the following measures:

- Authorised Software - Antivirus and Antispyware




- Regular backup - Password protection as and when needed.

3.5 Work Environment

3.5.1 It is ensured that the work environment is suitable for achievement of product/ service quality and it has a positive influence on motivation, satisfaction and performance of people in order to enhance the performance of the organisation.

3.5.2 The creation of suitable work environment considers the following: - Service requirement. - Creative work methods and opportunities for greater involvement of people towards

realization of their full potential. - Environmental/ Safety aspects. - Social interaction. - Associated facilities. - Physical comfort. - Hygiene

3.5.3 Feedback related to work environment are obtained during Periodic Performance

Review, HRD Climate Surveys and interviews at the time of separation. 3.5.4 Work environment to ensure service quality in terms of maintaining temperature,

humidity, dust level, illumination, and noise level as appropriate.

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SECTION NO : QEHS/06d ISSUE NO : 01 PAGE : 1 of 7

SUBJECT : PRODUCT/SERVICE REALISATION

1.0 Scope

This section describes the operational control existing in the organisation towards achieving desired level of product/ service quality and environmental performance.

2.0 Reference ISO 9001:2008 ISO 14001(2004) OHSAS 18001:2007

7 Product Realisation 4.4 Implementation and Operation

4.4 Implementation and Operation

7.1 Planning for product realisation

4.3.1 Environmental Aspects

4.3.1 Hazard identification, risk assessment and determining controls

7.2 Customer related processes

4.3.2 Legal and other requirements

4.3.2 Legal and other requirements

7.3 Design & Development

4.4.3 Communication 4.4.3 Communication, participation and consultation

7.4 Purchasing 4.4.6 Operational Control 4.4.6 Operational Control 7.5 Production and

Service Provision




7.6 Control of monitoring and measuring Equipment

3.0 Description 3.1 Planning for Product/Service Realisation 3.1.1 Various Product Realisation Processes needed towards achievement of customers’

needs is identified as an output of product/Service realization planning as an output of Development activities (refer point 3.3 of this section). The support processes required are also derived from the various inputs requirements at different stages of product realization. Based on such needs the initial process layout is prepared by the Design & Development Function in consultation with other personnel as felt necessary. The same is validated through trial production and market feedback and finally documented in the form of process description/ batch cards.

3.1.2 Objectives for the product realization processes are fixed based on the followings:

- Customers’ needs/ expectations.(Including warranty, guarantee and post delivery commitments)

- Required environmental performance. - Legal requirements (both product & environment related) - Competitors’ data. - Current competency level. - Availability of resources and infrastructure.

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3.1.3 Process Definitions are developed as the output of planning of product realization processes, which include the following:

- Different activities and their interaction within the process. - Responsibilities for the entire process/ activity and responsibility for authorizing

changes/ initiating corrective action(s). - Quality & Environmental Objectives set for the process/ activities. - Details of verification and monitoring stage wise. - Responsibility of verification and monitoring. - Various records need to be generated. - Applicable documents and guidelines.

3.1.4 Validation of product realization processes is carried out in terms of analyzing achievement status of the set objectives, results of customers’ feedback and benchmarking data as applicable. Changes in processes are carried out if found necessary and the same are reviewed by appropriate authority.




3.1.5 Director is authorized to carry out changes in the existing processes.

3.1.6 During changes in any processes, subsequent effects to other related process are also identified and implemented, which includes potential environmental impacts. Outputs from changed processes are analysed to ensure that the change has had desired effects.

3.2 Customer Related Process

3.2.1 Services of JMS is directly marketed by the organization.

3.2.2 Customers’ specified needs are identified by reviewing the annual orders received from the customers, which includes requirements for delivery and post delivery activities.

3.2.3 Other needs and expectation of customers are identified by collecting formal/informal customer feedback and market surveys on periodic basis and subsequent analysis. Sales trends are also analysed annually towards judging customers perceptions. The major observations are recorded and analysed towards deciding about the required corrective and preventive action.

3.2.4 Statutory and regulatory requirements related to services and environment are identified and maintained. The same is taken care of during service delivery and billing as applicable (Refer QEHS/06b Point 3.4: Procedure on Legal Compliance).

3.2.5 Product information related to quality, application and handling are provided to customers to ensure safe usage during subsequent usages.

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3.2.6 Customers are made aware about the handling procedure of enquiries, contract,

amendments as and when required.

3.3 Design & Development

3.3.1 The design and development activity in the organisation refers to process engineering and modification. Needs for development of new products/processes generate from the followings: - Market analysis data. - Requests from customer(s). - Company`s Vision/ Policy.

3.3.2 After such need is established, Director assigns responsibilities to the Director for developing required process towards product/service realisation. Process Engineering team is formed either by an individual or a group of employees as decided by the Director. If required external participation is also taken.




3.3.3 Planning for process engineering and development is carried out by the respective team and record of such planning is maintained. Director authorizes the results of such planning. During planning, the following are determined: - Process Engineering and development stages and targets. - Input requirements. - Expected outputs. - Technical and functional interfaces required. - Review, verification and validation stages and targets. - Responsibilities and authorities for every stage.

3.3.4 During identification of input requirements, both internal and external inputs are considered. Various points considered during defining inputs are as follows:

- Information related to customers’ needs and expectations including product

specification. - Needs and expectation of other interested parties. - Statutory and regulatory requirements involved. - Environment and safety aspects. - Standards applicable. - Policies and objectives. - Needs and expectation of the people within the organization. - Technology/ Knowledge available. - Past experience. - Analysis of process data.

3.3.5 Outputs of process engineering and development are generally detailed Process Schemes/ Material & Recourse requirements/ Data Sheets/ Hazard Analysis study

report and Implementation methodology. Apart from these the training need and purchase requirements are also determined while defining outputs (as applicable).

3.3.6 Outputs in terms of service specifications and material data sheet are reviewed and

approved by the Director and their issuance is controlled as per document data control procedure.

3.3.7 Design and development review is carried out to ensure that the activities are progressing as per planned targets. Reviews are carried out at the appropriate stages as defined during planning stage. They are conducted either by the Design Group itself or by the Director as required on case-to-case basis. After such review the results are recorded.

3.3.8 Design and development verification is carried out at the appropriate stages as defined during planning stage. Verification activity ensures that design development out meets the inputs requirements. Verification activities are carried out either by the

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Design Group itself or by the personnel as assigned by the Director. Results of verification activities are recorded.

3.3.9 Design and development validation is carried out in terms of analyzing various product realization processes, market information and analysis of customers’ feedback/ complains. Based on such analysis design changes and amendments are initiated.

3.3.10 Design and development changes are carried out based on the following data: - Market reports. - Results of measuring and monitoring of processes.

3.3.11 Changes in associated processes based on the change in design are reviewed and executed. All design and documents related data are reviewed after incorporating changes and issued as per control of documentation procedure by the MR.

3.4 Purchasing 3.4.1 Suppliers are evaluated and selected on the basis of their ability to meet the sub-

contracted requirements including the Quality, Environmental Health & Safety Management System and any specific quality assurance requirements.

3.4.2 The type and extent of control over vendors applied are either any or combination of any of the following: a) Verification of make, brand, specification on receipt against Purchase Orders. b) Verification of test report. c) Performance evaluation of vendor & de-registration of a vendor from ‘Approved

Vendor list’ in the event of unsatisfactory performance. d) Environmental control required to be adhered by the vendor.

3.4.3 Records of acceptable vendors are maintained.

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3.4.4 Purchase orders contain data clearly describing the product ordered including where applicable:

a) the type, class, grade or other precise identification.

b) the title or other positive identification and applicable issues of specifications, drawings, process requirements, inspection instructions and other relevant technical data, including requirements for approval or qualification of product, procedures, process equipment and personnel.

c) the title, number and issue of the Quality, Environmental Health & Safety Management System standard to be applied.

3.4.5 The purchase orders are reviewed & approved by Purchasing Authority for adequacy of the specified requirements prior to release.

3.4.6 Any amendment to Purchase Order is carried out through Purchase Order Amendment system.




3.4.7 Verification of purchased products is carried out as per laid down inspection plan. Whenever verification of purchased product is required to be carried out at sub-contractor’s premises, the verification arrangements & the method of product release are specified in the purchase order.

3.4.8 Outsourced processes are controlled by selection of vendors with adequate competency. This is established by carrying out physical inspection of the facilities, where suppliers’ QAP/ Operation process is obtained and verified, which is supplemented by periodic inspection as needed. Test Certificate for Raw Materials used by the suppliers are obtained as required and final products are inspected before acceptance.

3.5 Procedure on Production and Service Provision & Operation Control

3.5.1 Documented procedures defining the manner of production are established where absence of such procedures could adversely affect quality and environment.

3.5.2 Suitable production equipment are used and a suitable working environment is ensured, where the need for these are identified as a result of resource planning.

3.5.3 Reference standard/codes, quality plans. monitoring plans and/or documented procedures are complied with, as determined from service realisation planning and design development activities.

3.5.4 Suitable process parameters, service characteristics and environmental data are monitored and controlled and approval of processes and equipment is done as appropriate.

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3.5.5 Criteria of workmanship and significant/critical EHS requirement are stipulated in the

clearest practical manner (in the form of written work instruction, illustrations or representative samples).

3.5.6 Suitable preventive maintenance of equipment is carried out to ensure continuing

process capability. 3.5.7 No process have been identified as ‘Special Process’, which requires validation. 3.5.8 Identification and traceability of service provided are ensured through various records.

Associated products are provided with identification and traceability by tags/labels, boards, or by the physical location. This may be extended to for assemblies, sub-assemblies and components as required.




3.5.9 Identification of inspection & test status are maintained to ensure that only those products, which have passed the required inspection & tests or released under an authorized concession are used in the subsequent stages or dispatched.

3.5.10 Traceability for all services provided by the Company is established up-to the stage

feasible in terms of Project code and various operation related records. 3.5.11 Customers’ Intellectual properties e.g drawings, specifications are dealt restrictedly

for minimize chances of leakage and damage. The same is maintained as per document and data control procedure. A record containing details of customers IP received and distribution is maintained.

3.5.12 It is ensured that products are preserved during all stages processing and delivery.

Proper handling, storage and packaging instructions are prepared as and when required to ensure prevention of any damage or deterioration of the product.

3.5.13 Appropriate methods for authorizing receipt to & dispatch from stock shall be

stipulated in the respective procedures. In order to detect deterioration, the condition of the stock shall be checked at appropriate intervals as detailed in the respective procedures.

3.5.14 Delivery is carried out upto a designated point as per customer desire. Proper care

is taken to ensure that handling loss is minimal and no damage takes place during delivery of the materials and which leads to significant environmental impacts.

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3.6 Control of Measuring and Monitoring Equipment 3.6.1 The inspection, measuring and test equipment are selected on the basis of the

measurements to be carried out and the accuracy required. They are identified with a suitable indicator to show the calibration status.

3.6.2 These equipments are calibrated at periodic intervals as per the pre determined plan.

Calibration is carried out either by external agency or in-house against standards having national/ international traceability. Software used in measuring and monitoring purpose are validated periodically to ensure effectiveness. The same is included in the calibration registration




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SECTION NO : QEHS/06e ISSUE NO : 01 PAGE : 1 of 7

SUBJECT : MEASUREMENT, ANALYSIS & IMPROVEMENT

1.0 Scope

This section describes the monitoring mechanism existing in the organisation to demonstrate its compliance with the developed integrated Quality, Environmental Health & Safety Management System and to ensure continual improvement.

2.0 Reference

ISO 9001:2008 ISO 14001(2004) OHSAS 18001:2007

8 Measurement, analysis and Improvement

4.2 Environmental Policy 4.2 OH&S policy

8.1 General 4.3.3 Objectives, targets and programme(s)

4.3.3 Objectives and programme(s)

8.2 Monitoring & Measurement

4.4.7 Emergency preparedness and response

4.4.7 Emergency preparedness and response




8.2.1 Customer Satisfaction 4.5 Checking 4.5 Checking 8.2.2 Internal Audit 4.5.1 Monitoring &

measurement 4.5.1 Performance

measurement and monitoring

8.2.3 Monitoring & measurement of processes

4.5.2 Evaluation of compliance

4.5.2 Evaluation of compliance

8.2.4 Monitoring & measurement of product

4.5.3 Nonconformity, corrective and preventive action

4.5.3 Incident Investigation. Nonconformity, corrective action and preventive action

8.3 Control of nonconforming product

4.5.5 Internal Audit 4.5.5 Internal Audit

8.4 Analysis of data 8.5 Improvement 8.5.1 Continual

Improvement

8.5.2 Corrective action 8.5.3 Preventive action

3.0 Description 3.1 General 3.1.1 Various plans for monitoring, measurement & analyses carried out in JMS Mining

Services Pvt. Ltd , towards ensuring continual improvement are as follows: i) Monitoring of services as per set targets at various stages ii) Monitoring/ evaluation of key performance indicators for various processes

towards measuring their effectiveness and efficiency.

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iii) Monitoring process parameters to ensure product conformity. iv) Monitoring Environmental performance as per Environmental Monitoring

Plans. v) Internal auditing to ensure system conformity vi) Analysis of identified data towards identifying nonconformance and areas for

improvement by initiating proper corrective and preventive action. 3.2 Customer Satisfaction 3.2.1 Customers satisfaction is measured once in a year and monitored by conducting

market surveys, customer surveys, sales trend analysis, lost business, warranty claims etc as appropriate. These are conducted either through formal questionnaire or through informal discussions with the customers. Customers complaints received are also analysed at periodic basis. The results of such review and analysis form an integral part of inputs to management review and annual budgeting exercise.




3.2.2 Status of legal and statutory compliance is regularly monitored by the concerned

function and the same along with any information about dissatisfaction of the interested party is reviewed in the Management review.

3.3 Internal System Auditing Procedure 3.3.1 Internal Audits are scheduled on the basis of the status & importance of the activity to

be audited. MR will maintain an Annual Calendar to show the plan for the year. 3.3.2 Internal Audit plan for each cycle of audit is prepared by the MR as per Internal Audit

Schedule. The same is circulated to all personnel concerned. 3.3.3 Management Representative maintains the list of Trained Auditor. Audit of an

activity is carried out by Internal Auditor(s) independent of the area being audited. 3.3.4 Any nonconformity observed (either in system or process) and its attribution to the

international standard is recorded in Non Conformance Report. The auditees’ signature is taken on the report as witness to the observations made by the auditors. The correction and corrective action proposed by the auditee, is recorded in the same record.

3.3.5 Non Conformance Reports are prepared in duplicate. The duplicate copy is retained

by the auditee and the original is submitted to the MR by the auditors.

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3.3.6 The summary Report for each cycle of audit is prepared by the Management Representative as per Audit Summary Report colleting all NCRs generated during that cycle. This Report is a summary of the observations pertaining to the concerned areas being Audited.

3.3.7 The non conformities & the various corrective actions taken are reviewed by the

Management Committee in the Management Review Meeting for any further preventive action that may be required.

3.3.8 Follow-Up Audits are conducted to verify and record the implementation and effectiveness of the corrective action taken.

3.4 Monitoring of Processes and SHE Performance

3.4.1 Monitoring and measurement for Processes is carried out for the identified key performance indicators and their fixed performance standard requirements.




3.4.2 Micro level processes/ Activities are monitored as per the control mechanism established out of Aspect analysis and criticality assessment. This includes monitoring and recording process parameters important towards achieving product conformity and environmental parameters as per the Environmental Monitoring Plans and OHS Monitoring Plan.

3.4.3 Environmental parameters which need to be monitored are identified from Critical Environmental Aspects as identified as a result of environmental aspect analysis and identified legal requirement.

3.4.4 Environmental Monitoring Plan/Health & Safety Monitoring Plan are prepared

covering all those parameters. Environmental Monitoring Plan contains the following: - Parameters to be monitored - Permissible Limit - Frequency of Monitoring - Responsibility - Record reference

3.4.5 Test and analysis are carried out as per the plan either in house or by authorized

agencies. Reports of the same are maintained. In case some reports need to be submitted to the regulatory body, the same is ensured by the Director Commercial & Operation.

3.4.6 In case of non-compliance against the desired level, the appropriate action is initiated

as per Procedure on Control of Nonconformance (PR-06). 3.4.7 Status of environmental performance is discussed during Management Review.

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3.5 Monitoring of Service Quality

3.5.1 Monitoring of services is carried out in accordance with the mining plan, which is developed as an output of project planning.

3.5.2 It is ensured that incoming associated product is not used or processed until it has been inspected or otherwise verified as conforming to specified requirements. In determining the amount and nature of receiving inspection, consideration is given to the amount of control exercised at the supplier’s premises and the recorded evidence of conformance provided.

3.5.3 Where incoming product is released for urgent production purposes prior to verification, it is positively identified & recorded in order to permit immediate recall & replacement in the event of nonconformity to specified requirements.




3.5.4 In-process product are kept on ‘HOLD’ until the required inspection & tests have been completed or necessary reports have been received & verified, except when product is released under positive-recall procedures.

3.5.5 Records for various inspection and tests carried out are established & maintained which provide evidence that the product has been inspected and/or tested. These records show clearly whether the product has passed or failed the inspections and/or tests according to defined acceptance criteria.

3.5.6 Monitoring, Inspection and test records identify the inspection authority responsible for release of product.

3.6 Procedure on Control of Nonconforming Services 3.6.1 Nonconforming services are identified through the following mechanism:

- Continuous self monitoring by the service delivery personnel - Periodic monitoring by the functional heads. - Screening the end users’ feedback towards identification of service related

nonconformance. - Direct feedback received from Customer

3.6.2 In case the nonconformance is identified during delivery of the service and the

rectification of the same is within the capacity of the service delivery personnel, the same is resolved immediately the service delivery personnel himself/ herself. Otherwise the same is brought under notice of the immediate superior/ functional head and the same is rectified.

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3.6.3 Nonconformance identified at post-delivery stage either during periodic monitoring/

screening of end users’ feedback are recorded in the Corrective Action Report, also mentioning the possible root cause and suitable rectification action if any.

3.6.4 Customer complaints received are recorded in Customer Communication File and

suitable rectification action is initiated after review of the same by the Project Director/MR.

3.6.5 All process standards/ operating criteria are monitored suitably based on the analysis

of nonconforming services at different stages to avoid further occurrence. 3.6.6 In case non-conformity is found to be continued at any stage, the same is brought to

the notice of the Director / MR for immediate remedial measures.




3.7 Emergency Preparedness & Response 3.7.1 Potential emergency situations are identified by the respective functional head along

with the core group during Aspect Analysis & Criticality Assessment and the same is included in the Emergency Management Plans.

3.7.2 On site and Offsite Disaster Management Plans are prepared which provides

framework for appropriate response to handle the emergency situation including control of accidental emission and discharges to the environment and mitigation of such impacts.

3.7.3 Emergency plans generally consists of:

- Emergency organisation and responsibilities - A list of key personnel and contacts. - Details of emergency services ( fire department, spill clean up services etc.) - Internal & External Communication Plans. - Action taken in the event of different types of emergency. - Information on hazardous materials, their impacts and counter measures. - Training plans and its effectiveness testing.

3.7.4 Trainings/ Mock drills are conducted by the Safety function to ensure proper readiness

of the employees to act during emergency. 3.7.5 Records of all emergency situations are kept, which includes any nonconformance

against the planned Disaster Management plans.

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3.8 Analysis of Data 3.8.1 The organisation regularly identifies the relevant data needed to be analysed towards

measuring customer satisfaction level, product conformity status, environmental performance, emergency mock drill performance, characteristics/ trends of products and processes and suppliers’ performance. The review results of such analysis form an integral part of management review and annual budgeting.

3.8.2 The process capability of critical processes are calculated at a regular frequency &

necessary action is taken to rectify the condition for the calculated value coming lesser than that required.

3.8.3 Data related to various repeated nonconformance are also analysed towards

identification of root cause and deciding about the relevant preventive action.




3.8.4 Various data to be analysed and their method of analysis is decided subsequent to the management review decisions and as per the set quality objectives.

3.9 Corrective Action, Preventive Action and Improvement 3.9.1 Continual improvement of the developed Quality, Environmental Health & Safety

Management System is ensured by adopting the following stages as applicable:

i) Identifying the reason for improvement : As a result of market research, feedback from interested parties, competition, company’s vision.

ii) Analyzing current situation : Identifying data and information related to the area selected for improvement.

iii) Analysis : Reviewing the data towards identification of root cause. iv) Identification of possible solution : Reviewing the various options available towards

eliminating the causes. The solutions are identified either by in-house expertise or sometimes by participation of external experts.

v) Evaluation of the effect: Identified solution is implemented on experimental basis to ensure that the root cause has been eliminated.

vi) Standardization: Standardization and implementation of the newly developed process/ methods is done to bring into practice. Any training requirements for this purpose are also taken care of.

vii) Evaluation of effectiveness and efficiency: The effectiveness and efficiency of the new solution is judged after implementation. Depending on the effectiveness the same solution is considered for implementation at other similar situations.

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3.9.2 Necessary investigation is carried out to identify the cause of non-conformities relating

to service, process & Quality, Environmental Health & Safety Management System and results of investigation are recorded. Information from appropriate sources such as reports on service quality, environmental monitoring records, concessions, audit results, quality records, corrective action records, customer feedback reports and customer complaints are used to detect, analyse & eliminate potential causes of non-conformities.

3.9.3 Corrective action needed to eliminate the cause of service non-conformity is decided by QC Function and proper action plan is developed towards implementing the same.

3.9.4 Corrective action required against non conformances identified during internal audits are suggested by the auditee department and the detail has been described under Procedure on Internal System Auditing.




3.9.5 Nonconformance identified in process performance is reviewed during Management Review and possible corrective action is initiated by assigning responsibility depending on the seriousness and severity of the nonconformance

3.9.6 Preventive action is initiated and controls are applied by assigning responsibility with target dates to ensure that the preventive action taken is effective. It is ensured that relevant information on actions taken is submitted for management review.

3.9.7 Management reviews the effectives of initiated corrective Action and preventive action during management review meeting

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SUBJECT : SCOPE AND PROVISION FOR EXCLUSIONS

The Quality, Environmental Health & Safety Management System Developed In JMS Mining Services Pvt. Ltd is applicable to the Integrated Mining services. The system has been developed as per the international standard ISO 9001:2008, ISO14001:2004 and OHSAS 18001:2007. Exclusions: i) There is no design activity conducted. Hence the requirement in clause 7.3 ISO

9001:2008(Design & Development) is only limited to Process Engineering and Development. It excludes the purview of new product development.




ii) There is no special process conducted, hence Clause 7.5.2 Validation of processes for production and service provision has not been considered in the developed system.

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SUBJECT : QUALITY, ENVIRONMENTAL & SAFETY POLICY

QUALITY, ENVIRONMENT, HEALTH & SAFETY POLICY JMS Mining Services Pvt. Ltd. (JMS) is committed to provide various Mining services in an efficient and safe manner. JMS is also committed to bring continual improvement in Quality, Environmental, Health and Safety (EHS) performance through technological enhancement, OHSAS management system, prevention of pollution, stake holders’ participation & effective compliance at JMS locations. This will be achieved by:




Zero Harm and Safe from Start through commitment to prevention of ill health and injuries at work place Accountability Proactive Safety Organisation Interaction with Business plans Communication to Stakeholders Waste Minimization Audit; Internal /External Recording, Analysis and Reporting Continuous Education, Training and Skill development Hazard Identification & Risk Assessment Compliance This policy shall be communicated to all those who are working for or on behalf of our organization and shall be made available to the public in case of requirement. Director

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SUBJECT : COMPANY & PROCESS OBJECTIVES

JMS OBJECTIVES 2016-17

Financial Year 2016-17

Production 33,80,440

Productivity 25

LTIFR/200,000 man-hrs. < 1.0

Training man-hrs. /200,000 man-hrs. > 60

MAT > 95%

Attrition Rate < 10%




Inventory Turn Over > 5.0

Sales Realization within due date + 5 days >90%

On –time purchase & delivery >90%

New Contracts > 2 Nos.

Diversification in new Area At least one

On-time Commissioning of Projects 100%

PROJECT KPI

Project Production Productivity LTIFR MAT

Jhanjra 462,000 38 < 1.0 >95%

Sarpi 534,000 42

< 1.0 >95%

Kapildhara 400,000 32

< 1.0 >95%

Sheetaldhara 485,000 35

< 1.0 >95%

VK-7 365,000 32

< 1.0 >95%

Vijay West 425,000 15

< 1.0 >95%

Haldibari 536,000 20

< 1.0 >95%

Khairaha 55,000 20

< 1.0 >95%

Adriyala 63,440 4

< 1.0 >95%

Neheria 55,000 30

< 1.0 >95%

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SUBJECT : QUALITY & ENVIRONMENTAL OBJECTIVES

HO KPI

Dept./ KPI

HR Purchase Finance Business Development

Project Planning & Construction

Life Cycle Management

1

Attrition Rate < 10%

On time Delivery of Indents: >90%

Sales Realisation within due

New Business: > Rs. 700 Cr.

In- house DPR Preparation: > 2 nos.

Machine Availability > 95 %.




date + 5 days: > 90 %

2

Training/ 200,000 man-hrs. > 60

Vendor Payment within due date: > 90%

Vendor Payment within due date: > 90%

Success Rate in Tenders > Minimum 75%

On-time Commissioning of Projects= 100%

Inventory Turn Over > 5.0

3

Statutory Compliance: - 100%

Statutory Compliance: - 100%

DGMS Approval Compliance = 100%

ENVIRONMENTAL KPI

FY POL

Consumption (Liter/Tonne)

Power Consumption

(KWH/Tonne)

Water Consumption (Liter/Tonne)

Paper Consumption

2016-17

0.047

2.32

21.59

126

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SUBJECT : ORGANISATION STRUCTURE

JMS HIERARCHY




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SUBJECT : ORGANISATION STRUCTURE

Project Organisation:

Vice President

Executive Director

Board of Directors

Managing Director

JMS HO

HR Project

Operation EHS E&M Purchase

Project Manager /

Area Manager

IT Finance & Accounts

Business Development




Note: Detailed Responsibility and authority for individual position has been defined in form of “Job Description & Competency Requirement”.

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SUBJECT : PROCESS INVENTORY

Core Processes

Process Title Process Owner Ref Documents




Business development PPMDC H1

Project Planning, construction & development PPMDC H2, P1 & P2

Purchase Purchase department, Project

H5, P6 & P7

Project operation PO department, Project H3 & P4

Maintenance PO department, Project H4, P5

Safety Management PO department, Project P8

Health, Hygiene & Environment PO department, Project P9

Human Resource HR department, Project P10

Training HR department, Project P11

Rock bolting & strata monitoring PO department, Project P3

Communication & coordination PO department, Project P13

Financial Management Finance department, Project

P14

Billing & Realisation Finance department, Project

H6 & P12

Management System Processes

Management Review ED/VC QEHS/06b Point 3.11

Aspect Identification & Criticality Analysis Management Representative QEHS/06b Point 3.3

Legal Compliance ED/VC QEHS/06b Point 3.4

Document & Data Control Management Representative QEHS/06a Point 3.3

Control of Records ALL HOD QEHS/06a Point 3.4

Production and Service Provision & Operation Control

Project Incharge QEHS/06d Point 3.5

Control of Nonconforming Products Management Representative QEHS/06e Point 3.6

Corrective & Preventive Action ED/VC QEHS/06e Point 3.9

Internal System Auditing Management Representative QEHS/06e Point 3.3

Competence, training and awareness Management Representative QEHS/06c Point 3.3

External & Internal Communication Management Representative QEHS/06b Point 3.10/3.11

Emergency Preparedness Management Representative QEHS/06e Point 3.7

Monitoring of Process & SHE Performance Management Representative QEHS/06e Point 3.4

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SUBJECT : PROCESS INVENTORY




Outsourced Processes

Process Title Control Mechanism Ref Documents

Drilling operation Carried out by selected vendor, with required competency

Maintenance (part) -Do-

Training (part) -Do-




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SUBJECT : SEQUENCE & INTERACTION OF PROCESSES




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SUBJECT : ABBREVIATIONS

ABBREVIATION FULL FORM OF ABBREVIATION

AP Air pollution

CPCB Central Pollution Control Board

CTM Core team members

EC Environmental concern

EMP Environment management programme

EMS Environment management system

EOT Environmental objectives and targets

JMS JMS Mining Services Pvt. Ltd

HIRA Hazard Identification & Risk Assessment

HoD Head of the department

HSE Health, Safety & Environment

IER Initial environmental review

Insp Inspection

KPI Key Performance Indicator

LC Legal concern

LP Land pollution

Matls Materials

ED Executive Director

VC Vice President

Mktg Marketing

MR Management representative

NCR Non-conformance report

OCP Operational control procedure

OHSMP Occupational Health & Safety management programme

OHSMS Occupational Health & Safety management system

QC Quality control

QMS Quality management system

RD Resource depletion

WI Work instructions under QMS

WP Water pollution

PPMDC Project Planning, Mine development & Construction