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/ jmager / F l i g h t 1 9 @ A r t f u l J A M / J . A . M a g e r / F l i g h t 1 9 C r e a t i v e J. A. Mäger /JAMager jane-mager.finear tamerica.com j ane . a .mage r@gma i l . com

4860 Clayton Road, #16 Concord, California 94521 (925) 864-9891

An Administrator with a love for artistry? A Designer with a keenness for accuracy and organization? Whatever the assignment, a passion for looking under the hood and improving both form and function will be delivered!

Qualifications

Proficient with both Apple and MicroSoft platforms and software (e.g. ȇ Adobe Creative and MS Office suites).Proficient with HTML/XHTML and CSS. Capable of coding simple PHP and manipulating 3rd party PHP and ȇJavascript.Proficient in social media management. ȇTyping speed averages 70 words per minute, including 10-key. ȇ10 years experience working with a publication team. ȇTrained and experienced in Group Facilitation. ȇExperienced at managing media and donor relations in a non-profit setting. ȇ

ExpEriEncE

flight 19, concord, ca summer 2004 to Winter 2014Partner, Graphic DesignerDeveloped, implemented, and maintained a business plan and corporate identity. ȇEstablished standards for prospecting, contracting, client correspondence, billing, and bookkeeping. ȇArranged and carried out consultations to establish strong client communication and confirm project goals, ȇspecifications, and deadlines.Improved contracting and billing procedures through regular research and review. ȇEnsured competitive prices by coordinating with local and trade printers, and other industry professionals, for ȇadditional services. Proactively addressed pre-press requirements to expedite print jobs and guarantee product quality. ȇImproved skills and service offerings through continuing education and attention to industry updates and ȇstandards compliance.

specialists in Health insurance services, inc., Walnut creek, ca spring 2002 to Winter 2003Health Insurance Marketing, Licensed RepresentativeSuccessfully completed state requirements for life and health insurance education, testing, and licensing. ȇEffectively resolved claims issues for both individual and group clients in need of advocacy. ȇActively empowered clients by providing a thorough overview of available resources, industry definitions, ȇunderwriting practices, application procedures and, policy information.

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specialists in Health insurance services, inc., Walnut creek, ca Winter 2000 to fall 2003Major Medical Administrator, Licensed RepresentativeSuccessfully completed state requirements for life and health insurance education, testing, and licensing. ȇImplemented revamped data entry, filing, and ordering processes resulting in across-the-board improvements ȇfor record accuracy and accessibility and material availability and accessibility.Streamlined commission entry and calculation processes resulting in the reestablishment of a regular payment ȇschedule for all marketing staff and the correction of numerous past payment errors.Created presentation materials used to facilitate an increase in the number of external marketing staff. ȇRescued multiple ȇ at risk accounts by providing extra care to clients who were feeling overlooked.

VoluntEEr Work

lil’ orphan Hammies, solvang, ca Winter 2010 to Winter 2013Board Secretary/Media Manager Increased the organization’s visibility by designing and implementing a complete identity overhaul including; ȇlogo, collateral, website, online merchandise, and event materials. Completed grant writing, including a comprehensive design, layout, and content overhaul, which resulted in a ȇ66% increase in 2012 grant funding and an additional 45% increase in 2013 grant funding.Assisted in securing a $40,000.00 project donation for the purchase of a new cargo vehicle in 2012. ȇIncreased 2011-2013 operational funding, as well as awareness, participation, and educational outreach, by ȇestablishing and maintaining active social networking campaigns (Facebook, Twitter, Pinterest, Causes, etc.).Actively assisted to increase levels of rescue and educational outreach by coordinating with network resources, ȇresponding directly to general inquiries, and implementing and maintaining Google AdWords campaigns.

Girl scouts of northern california, oakland, ca fall 2010 to Winter 2012Troop LeaderImplemented previously absent organizational procedures for troop funds, records, supplies, and activities. ȇResearched and implemented previously absent documentation and standards required by Girl Scouts. ȇIncreased troop participation in Council activities and fundraising activities. ȇProvided guidance and emotional support to girls in need of counsel. ȇProvided support and guidance to help the troop complete an ambitious 2012 public service project ȇ(http://troop32044.net/no-bullying/).

alameda county computer resource center, Berkeley, ca Winter 2000 to Winter 2003VolunteerReconstructed and tested computers and printers from donated components to prepare them for placement ȇwith underprivileged individuals, schools, and charitable organizations.

Education

diablo Valley city college, pleasant Hill, ca 2000 to 2002Received Associate in Arts Degree. ȇ