Jim Dalgleish3208 Spring Valley Road | Charlotte, NC 28210 | 704.651.5261

ejamesdalgleish@gmail.com | https://www.linkedin.com/in/jimdalgleish

General Manager * Operations Manager * Sales Professional * Agronomist

Proven Hospitality leader, in both General and Operations Manager roles, providing leadership and significantly increasing revenue streams, gross operating profit margins and customer satisfaction. Proven Sales professional increasing market penetration significantly in this arena. Proven Agronomist with the Jack Nicklaus organization, growing in and opening high end country clubs for member play.

Core Knowledge and Skills:

Operational Management Customer Retention PSS & ServSafe Certified Team Building Recruitment and Retention M3 and Shift4 QA Compliance Presentation Expertise MS Excel, Word, PowerPoint HR Compliance Customer Needs Assessment MS Office 365

PROFESSIONAL EXPERIENCE

General Manager, Hilton Garden Inn Charlotte North 2013-2016 General Manager of this 112 room focused service hotel. Responsible for the day to day operation as set by the brand standards of Hilton Worldwide. Responsible for acquiring talented department heads and line level employees, training and leadership, mentoring staff and organizational development. Increased total revenue 10% YOY compared to 2014. Increased GOP 16.5% YOY compared to 2014.

Ensured compliance with all Hilton brand standards and Quality Assurance requirements. Hilton Hotels Worldwide certification in GRO (Global Revenue Optimization), OnQ PMS (Property Management System), OnQ R&I (Rates & Inventory) and OnQ RMS (Revenue

Management System). Exceeded monthly GOP and flow through, through control of expenditures versus budget in conjunction with timely processing of Accounts Receivable invoicing and Accounts

Payable input.General Manager, Comfort Suites Northlake 2011-2013Assistant General Manager, Hampton Inn Charlotte Uptown 2008-2011Operations Manager, Hilton Garden Inn Charlotte North 2006-2008Corporate Sales Manager, Hampton Inn and Hilton Garden Inn Charlotte Uptown 2005-2006

Territory Sales Manager, Simmons Irrigation Supply 1991-2005 Specifically researched proposed new golf course construction projects plus new irrigation system proposals for existing golf courses throughout both North Carolina and South Carolina.

Irrigation system design, based upon customer needs, utilizing AutoCAD. Maintained relationships with irrigation contractors and recommended these to clientele so all projects were turnkey from inception to completion. Southeast Region Rain Bird Golf “Salesman of the Year” award winner annually from 1993 through 2001.

Territory Sales Manager, Lawn and Turf, Inc. 1987-1991

Jim Dalgleish3208 Spring Valley Road | Charlotte, NC 28210 | 704.651.5261

ejamesdalgleish@gmail.com | https://www.linkedin.com/in/jimdalgleish

Nicklaus Design, Golf Course Design Company 1978-1987 Proven Agronomist, responsible for completing construction of, growing in and opening two Signature Jack Nicklaus Designed golf courses; Golf Course Superintendent at The Country Club at Muirfield Village, Dublin, OH (1981 - 1985) and Valhalla Golf Club, Eastwood, KY (1985 - 1987).Golf Course Superintendent, Valhalla Golf Club 1985-1987Golf Course Superintendent, The Country Club at Muirfield Village 1981-1985Assistant Golf Course Superintendent, Muirfield Village Golf Club 1978-1981

EDUCATION

University of Maryland, B.S. in Agriculture Specializing in Crop Science 1975-1978

MILITARY SERVICE

United States Marine Corps Reserve, Sergeant E-5, Honorably Discharged 1983-1985Maryland Army National Guard, Sergeant E-5, Honorably Discharged 1975-1978United States Army Europe, Specialist 4th Class, Honorably Discharged 1971-1974

SUMMARY OF QUALIFICTIONS

11 years of experience in the hospitality industry with the same management company as a proven General Manager who consistently achieved the goals of both ownership and guests. 18 years of experience in Sales Management where quotas were always exceeded and numerous awards were received. 9 years of experience as a Golf Course Superintendent where managerial skills where Honed mentoring employees in a fair and equitable manner. Stays current with technology as it evolves to remain relevant, and bring value. Self-starter and driven individual who relishes new challenges.

References Upon Request