JERRY SU 502 Seaview Drive, Point Richmond, CA 94801 | (C) 510-501-3985 | Jerry.S.Su@gmail.com

Professional Summary Successful manager with more than 13 years in addressing complex situations. Dedicated to providing high levels of accuracy in big box retail operations. Proficient in all aspects of project management resulting in exceeding business financial expectations and employee engagement.

Skills & Notable Accomplishments Project Management • Seamlessly integrated KRONOS workforce management system from an antiquated payroll process. • Successfully executed Field Transformation by working with Employee Relations and Human Resources to realign

positions. • Effectively managed success of pilot projects utilizing limited resources. • Coordinated the logistics with various stakeholders in the opening of three new stores, which demanded strong

operations management and problem solving skills. • Reduced store shrink percent from 4.3% to 2.1% through careful analysis of financial ledgers resulting in an additional

profit of $95,000 to the store. • Recognized by Regional Vice President for spotting a company wide forecast error that would have resulted in an

increase of $15.5 million of unnecessary inventory. • Created standard operating procedures for the market to increase cosmetic sales by 10%.

Recruitment and Talent Development • Liaison between Walgreens and UC Berkeley for the Business Management Intern program. • Developed non-traditional recruitment methods for the district to attract new talent. • Established and maintained relationships with accredited universities to recruit for pharmacy operations. • Mentored the development of future leaders for professional career advancement that resulted in the promotion of three

store managers. • Instructor of store financials for newly promoted store managers with a focus on profit and loss statements.

Community Outreach • Established inaugural Wellness Health Fair in partnership with the Asian Health Services in Oakland, CA. • Coordinated senior outreach information sessions with local senior centers and non-profit organizations. • Recruited sponsors and participants for nationally recognized events such as Junior Diabetes Research Foundation,

Leukemia & Lymphoma Society, Relay for Life and East Bay Aids Walk. • Set up monthly meetings with local residents to help solve problems plaguing the North Berkeley community, which

resulted in corporate fundraising support for local teachers and UC Berkeley student organizations.

Work History Walgreens June 2003 – December 2015 Store Manager May 2006 – December 2015

• Trained, coached and mentored leadership team to ensure smooth adoption of new programs. • Worked with finance department to reconcile ledgers. • Efficiently addressed day-to-day employee inquiries as well as ad hoc, sensitive matters with the utmost

discretion and fairness. • Implemented innovative programs to increase employee loyalty and reduce turnover. • Developed company personnel policies, standard operating procedures and employee handbooks. • Maintained company benefits while staying updated on CA legislations and standard practices. • Managed and coordinated cross discipline teams from multiple lines of business.

• Supervised 42 team members that included coordinating schedules and performance evaluations. • Created new revenue streams through community outreach. • Educated leadership team in new employee onboarding process. • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. • Conducted presentations conveying current key company initiative results to executive management. • Forecasted necessary inventory levels to meet customer demands and seasonal sales.

Executive Assistant Manager January 2005 – May 2006

• Cultivated a customer-focused environment by working with team members to respond to issues in a professional manner.

• Communicated clear expectations and goals to each team member. • Strategically scheduled team members to maintain optimal staffing levels. • Supervised and directed vendor merchandise and shipment processing. • Recognized and rewarded outstanding performance to cultivate a positive and collaborative company culture. • Encouraged employees to identify work process improvements and developed ways to overcome resistance to

facilitate change. • Communicated and support company policies, procedures, goals, objectives, vision and values. • Performed detailed analysis such as benchmarking, financial marker and operational reports. • Conducted I-9 verifications and periodic audits of the I-9 records, policies and processes.

Assistant Manager June 2003 – January 2005

• Maintained proper in stock conditions for assigned departments. • Designated point person to assist customer service in pharmacy. • Educated customers about the brand to incite excitement about the company’s mission and values. • Shared best practices for sales and customer service with other team members to help improve the store’s

efficiency. • Managed and prioritized projects under tight time constraints. • Communicated effectively with customers, coworkers, vendors and management to ensure smooth store

operation. • Orchestrated daily meetings to ensure team member engagement. • Designated tasks to appropriate team members by recognizing their strengths thus ensuring accurate completion.

Education & Certifications University of California, Berkeley

• Environmental Science Major • Environmental Policy Management Minor

Walgreens University Training

• Hiring the Right Talent • California Wage and Hour • Field Management Competencies and Goal Setting • Preventing Workplace Harassment, Management Edition • Valuing Inclusion and Diversity at Walgreens • Affirmative Action Obligations • Scheduling for Management • Safety and Health Safe Practices for Management • Coordination of Benefits

PTCB Certification

Certified CA Pharmacy Technician: TCH 104109