Experienced IT Systems Specialist with over ten years of experience managing multiple server and workstation environments with remote locations across multiple platforms (Windows, Linux, ESXI, and Citrix). Extensive experience with problem identification and resolution with the ability to effectively plan, install, configure and optimize an IT infrastructure to consistently achieve high availability and performance.

HIGHLIGHTS OF IT SKILLS ● LAN/WAN Administration ● Technical Support ● Systems Installation, Configuration, Upgrading, Management and

Troubleshooting ● Hardware Management● VMware 5.x● Nimble Storage (SAN)● IIS● WSUS● Windows Server 2003, 2008, 2012, and 2016

SOFTWARE/SYSTEMS ● Microsoft products including Windows 10, 7, 8, Vista, XP, NT, 2000, Microsoft XP

(2003, 2007, 2010, 2012), Microsoft Exchange, and Microsoft Server (2000, 2003, 2008, and 2012)

● Citrix ● Some Apple product experience including iPhones, Mac OSX, and iPads● Symantec Endpoint Protection ● TMW Systems ● PeopleNet ● Axon ● VMWare Server ESXI 5.1, 5.5● VMWare Workstation● Pervasive and TotalMail● Nimble Storage (SAN)

EXPERIENCE Support.comRemote Services Technician 2015-Present

Answered inbound calls and greeted customers Determined scope of customer issues in an effective and professional manner Managed credit card processing when necessary Encouraged completion of customer survey Effectively resolved customer issue in a timely manner Properly documented all customer interactions Adhered to quality standards determined by company and client Represented company in a professional and ethical manner

Maintain high level of customer satisfaction with focus on first call resolution Resolved customer requests by investigating problems, developing solutions and

recommend additional products and/or services relevant to assessment of the customer needs.

Jeremiah’s Computers Owner and Operator 2008-Present Independent computer business conducting computer and networking work for

businesses and home users in the local areao This includes making visits to businesses and homes to work with

customerso This also includes working with Windows XP, Windows Vista, Windows

7, Windows 8, Windows SBS, and Windows server 2003, 2008 and 2012

IT Systems Specialist 2013MBI Energy Services Lead on several projects to include TMW systems fleet management software, Data

Warehouse, Citrix, ACI/EMANIFEST, and inventory of all computer hardware within Worked with VMWare server ESXI 5.1, management of Windows Servers,

Management of Symantec Endpoint Protection Assisted end users with everyday issues Managed and maintained the Citrix servers Managed and maintained Windows servers that where in a virtual environment. Managed and maintained VMWare servers and their data stores. Managed WSUS server Managed Nimble Storage (SAN)

Software Solutions and Design System Administrator 2007-2008 Performed technical work as a computer systems specialist and network engineer

and responded to trouble-calls for business clients and home users Implemented remote access solutions to help customers with computer or software

issues Maintained servers in house for businesses to access remotely for email and other

essential applications Maintained Windows servers 2000 and 2003

City Electric Supply Data Center Manager 2005-2007 Designed, built, and managed a data center consisting of over one hundred servers

to service two hundred stores for the lower half of the United States in Charleston S.C.

Majority of the data center environment was populated with Windows Server 2003 Servers support from remote

Assisted customers with connectivity issues and software locations throughout the U.S.

Traveled to new stores to setup the computers, networks, and trained the staff on the software system being used

Computer Network Systems Specialist 1998-2002United States Marine Corps

EDUCATION Associates Degree May 2012General Studies with a Computer Science Focus Northwest Florida State College, Niceville, FL

AWARDS Eagle Scout March 1997Boy Scouts of America