Jennifer M. Watkins715 Mountford Avenue, Raleigh NC 27603

JennWatkins@gmail.com. Cell: (919) 395-2680

ACCOMPLISHED REGIONAL DIRECTOR OF ACCOUNT MANAGEMENT, SALES

CAREER HIGHLIGHTS

Dynamic, results-oriented account manager with 11+ years experience in the telecommunications industry Consistently exceeded sales goals for 2013, 2014, 2015 2012, ranked #3 in my position for upselling current customers Successfully managed a client base of 350 customers with revenue totaling $850,000 per month Received numerous awards for results to include: Elite Club, Ambassador Club and Spirit of Excellence Exceeded bonus targets for last five years Co-founded The Brandon McDonald Foundation and coordinated benefit hosting 600 people, raising over

$25,000

PROFESSIONAL EXPERIENCE

Windstream August 2007- PresentRanked as one of the fastest growing technology companies, Windstream is a provider of telecommunications services. Windstream offers products and services aimed at enabling businesses to grow and develop, employing over 14,000 people nationwide.

Regional Director (September 2012-Present); Raleigh, NCLed team of 10 Account Managers and Senior Account ManagersStrengthen relationships with customers, partners and agentsOversaw retention and renewals for customer base billing $2,500,000 per monthStrategize to increase revenue base by $26,000 per monthContribute to development of improved processes and proceduresUtilize internal resources to move projects forwardMinimize churn for SMB and Enterprise level businesses Senior Account Manager (April 2008-September 2012); Raleigh, NCProvided service and support to existing customer base and coordinate renewal servicesDeveloped relationships with customers and review their accountsDetermined additional customer communication needs and present solutions Created renewal and upgrade solution proposalsMaintained Revenue Retention and minimize churn

Senior Account Executive (August 2007-April 2008); Chicago, ILProspected new corporate customersDetermined customer communication needs and present solutions Created contracts and solution proposalsDeveloped business partnerships with vendors

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Keller Williams River North Properties May 2006- October 2008The 3rd largest Real Estate Corporation in the country, founded in 1983 in Austin, TX and now has over 670 offices.

Real Estate Consultant (2006-2007); Chicago, ILProvided residential real estate services to buyers and sellersDeveloped Marketing campaign and materialsEvent Chairman for office of 140 agentsParticipated on leadership committee

Aging Outreach Services January 2005-May 2006A home healthcare company that provides necessary care to elderly individuals.

Geriatric Caretaker; Southern Pines, NCWorked with elderly individuals possessing various physical and mental diseasesAssisted in transportation, maintaining household and providing emotional support*Interim position

Bandwidth.com October 2002- January 2005An internet based telecommunications company, providing voice and data services to businesses nationwide.

Account Executive; Cary, NCConsulted small to medium businesses on their IP networkSold DIA T1, point to point, VoIP, PRI, integrated T1, SDSL, and DIA T3 linesContinuously educated self on market trends and new telecommunication productsManaged accounts after throughout installation to ensure excellent customer service and satisfactionReviewed new process documents and provide feedbackAttended regular meetings with management team

Worldcom September 1999- July 2002At the time Worldcom was the 2nd largest Long Distance provider with a Tier 1 internet backbone, employing 76,000.

Teamlead (2001-2002); Cary, NCEnsured that all team members are informed of departmental processesAssisted team members with orders that need internal and external escalationsResolved problems with orders for team members in an effort to meet deadlinesReviewed new process documents and provide feedbackActed as liaison between management and team members

Circuit Design Provisioner I, II, III (1999-2001); Cary, NCProcessed orders from inception through completionEnd-to-end provisioning; make channel facility assignments, resolve design issues Interfaced with internal and external personnel (via conference calls, email)Sent ASR's to coordinate service order processing with Local Exchange Carriers

ORGANIZATIONS AND AFFILIATIONS

Brandon McDonald Foundation

EDUCATION BACKGROUND

Bachelor of Arts in Psychology University of North Carolina at Wilmington – Wilmington, NC 1999