Attachment 3.2 - Job Description

Job Title: Scheme Manager Reports to: Deputy CEO

No of direct reports: 1 Location: Kingston upon Thames or local venue as appropriate

Hours: 37.5 hours per week Start date: September 1st 2014

Scheme Manager

Principle Accountabilities:Daily management of expanding HO team, active involvement in promotion and responsibility for sale of courses

1. Managing the creating, and maintaining, of up to date lists of ALL schools and school contacts in 32 London boroughs and assigning each to a scheme.

2. Planning and managing a marketing and communications programme that ensures all schools across all 32 London boroughs receive appropriate information about Straight Talking services

3. Personally dealing with customer complaints

4. Planning for and managing the year’s training, recruitment and staff development campaigns to reach annual targets

5. Planning and managing a marketing and communications programme that promotes recruitment and is aligned with Straight Talking’s social media policy.

6. Managing all LSC and PE’s ensuring they meet basic standards of employment at Straight Talking and develop to expand their knowledge, skills and abilities.

7. To be fully aware of contractual obligations between Straight Talking and the LSC and PE teams including statutory requirements regarding health, safety, fire.

8. Taking an active part in contributing to the Straight Talking business and undertake other tasks as necessary

Main Duties:o Planning for and managing

the meeting of all targets for course delivery, the number of pupils reached and evaluations.

o Managing all LSC’s through the school booking processes, the client relation’s processes and the booking of Peer Educators.

o Managing the scheduling of courses and Peer Educators and maintaining relevant calendar appointments

o Maintaining quality control over course booking and delivery processes

o Managing the maintenance of course curriculums and materials

o Forging partnerships with complimentary organizations to promote course awareness, course delivery, and recruitment

o Managing all LSC’s through the recruitment process

o Manage the scheduling of shifts of all LSC’s and PE’s including the keeping of accurate time sheets

o Ensure the LSC team have 10 minute daily briefings every morning and a weekly recorded briefing and de-briefing meeting.

o Ensure that all PE’s have some engagement with HO every month through training development, staff meetings, phone calls, emails or social media

o Ensure all work by LSC’s and PE’s is sufficiently planned and professionally executed

o Recognise in your team where skills are insufficient to do their job properly and take steps to rectify this

Scheme Coordinator

Principle Accountabilities:Management and training of Peer Educators from your local scheme. Ensuring reliability of peer educators and coordination of peer educators and courses for your scheme. Ensuring that Straight Talking has the appropriate number of peer educators and schools to deliver its targets, including assisting with other schemes where needed.

1. To ensure that our Peer Education services are delivered to a high quality to meet schools’ requirements. To ensure that all projects are delivered to a high standard and within budget.

2. Taking an active part in contributing to Straight Talking business.

3. Negotiating fees with schools to add to the charity’s income.

4. Ensure that Straight Talking is compliant with employment regulations, Child Protection and Equality & Diversity and any potential issues are resolved quickly and effectively.

5. Ensure that all young parents employed by Straight Talking are encouraged to progress as far as possible through education and training.

Main Duties: School Booking Management:

o Booking schools.o Arranging and attending

meetings.o Evaluationso Booking Peer Educators onto

schools. o Cover Sessions when

necessary.o Writing lesson plans for

school timetables.

Recruitment of peer educators: o Networking with local

organisationso Leaflet drops. o Applications.o Conducting Interviews. o Managing processes.

Management and support of staff:

o Ensuring all staff has completed their essential training: Course Delivery/refresher. Equal Opportunities, child protection, classroom management and sexual health.

o Ensuring all staff have the correct and updated equipment including Teacher, Pupil and Ethnicity Questionnaires.

o Arranging observations & spot checks.

o Organizing/Delivering staff meetings.

o Having one to one & appraisals on a regular basis.

o Conducting Disciplinary when required.

o Organising the Laser Learning participants

o Managing complaints and staff disciplinaries with support from the SMT

Information sharingo Attending regular LSC

meeting o Updating the SMT once a

week.

Admin:o Making telephone enquires.o Inputting and sending

questionnaires, one to ones and appraisals to head office.

May be required: Manage local media relations. To carry out any other reasonable

task your line manager requests.

Communication with SMT:

Weekly meetings with SMT Key liaison between SMT and

LSC’s and PE’s Timely communication of

escalating issues Communication of progress

against key targets and performance indicators

Approval of timesheets, annual leave requests and expenses ahead of SMT authorisation

Skills:

Basic literacy, numeracy and IT skills.

Organised Can work as part of a team as

well as alone Polite telephone manner Flexible Hard worker Driver would be desirable