Upload
phamkhanh
View
226
Download
3
Embed Size (px)
Citation preview
JD Edwards EnterpriseOne Order Fulfillment
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Inventory Agent
Accounts
Receivable
Specialist
Billing Specialist
Sales
Representative
Contract
Administrator
Customer
Operations
Sales
Manage Sales
Contract
Process Claims
for
Promotions
Manage Sales
Order
Deliver Goods
Support
Receive Product
Receive and
Pay Invoice
Inquire About
Account
Return Product
Invoice Customer
Process Customer
Payments
Manage Accounts
Receivable
Balances
Authorize Return
Field Service
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne L2 Manage Sales Order
Operations
Billing Specialist
Inventory Agent
Shipping Agent
Sales
Representative
Sales
Update Customer
Information
Process Customer
Holds
Process Sales
Order
Acknowledgement
Process Sales
Order Backorders
Perform Shipment
Revisions
Prepare Shipment/
Load
Deliver Goods
Invoice Customer
Analyze Sales
Order
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Update Customer Information
Shipping Agent
Operations
Sales
Representative
Receive Customer
Profile Information
from Enterprise
System
Enterprise
"Sales"
Enterprise
"Marketing"
Sales
Update
Needed?
Update Related
Addresses
Related
Addresses
Provide Ship to
Information to
Enterprise
Enterprise
"Sales"
Enterprise "Order
Fulfillment"
Update Preference
Hierarchy
Base
Price
Update Customer
Price Groups
Update Item Price
Groups
Update Inventory
Pricing Rules
Update Customer
Pricing Groups
Update Inventory
Pricing Groups
Base Price
Revision
Update Customer
Pricing Rules
Update Batch
Update Sales
Price/Cost
Update Batch
Base Price
Revisions
Update Item Price
Groups
Generation
Update Customer
Price Groups
Generation
Update Base Price
Currency
Generation
Update Customer
Billing Instructions
Billing
Instructions
Provide Item Price
Information to
Enterprise "Order
Fulfillment"
Provide Customer
Account Profile
Information to
Enterprise System
Enterprise
"Sales"
Enterprise
"Order Fulfillment"
Enterprise
"Marketing"
Process Customer
Holds
Process Sales
Order
Acknowledgement
Process Sales
Order Backorders
Provide Customer
Profile Information
to APS, SCP
Perform Shipment
Revisions
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Customer Holds
Inventory Agent
Credit Manager
Sales
Representative
Update Customer
InformationHold Type?
Communicate to
Customer
Service
Communicate to
Credit
Management
Credit Hold
Margin or Partial Hold
Release Sales
Order Hold and
Update Status
Deliver Goods
Release Sales
Order from Credit
Hold and Update
Status
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Sales Order Acknowledgements
Sales
Representative
Inventory Agent
Customer
Update Customer
Information
Determine
Method of
Communication
?
Outbound EDI
Interface TablesOutbound Flat File
Extract/Convert
Order
Acknowledgement
Correct
Acknowledgement
Errors, If Any
Create Outbound
Order
Acknowledgement
EDI Flat File and
Send
Update Order
Acknowledgement
as Sent
Purge/Archive
Order
Acknowledgement
Transactions
EDI 855
Outbound Order
Deliver Goods
Extract/Convert
Order Change
Acknowledgement
Correct Change
Acknowledgement
Errors, If Any
Create Outbound
Order Change
Acknowledgement
EDI Flat File and
Send
Update Order
Change
Acknowledgement
as Sent
Purge/Archive
Order Change
Acknowledgement
Transactions
EDI 865 Outbound
Outer Change
Print Order
AcknowledgementPrint
Provide to
Customer
Receive
Transmission
Receive Printed
Acknowledgeme
nt
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Sales Order Backorders
Inventory Agent
Sales
Representative
Release
Backorders in
Proof Mode
Review Backorder
Release Proof
Report
Acceptable?
Release
Backorders in
Final Mode
Sales Order
Release
Backorders Online
Proof or Final? Final
Released Partial
Order Holds
Released Partial
Order Holds
Update Customer
Information
Release
Method?
Online
Version
Batch
Version
Proof
No
Yes
Deliver Goods
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Perform Shipment Revisions
Sales
Representative
Shipping Agent
Update Customer
Information
Sales Orders
Amended Sales
Order Dates
Revision
Required?
Revise Shipments
YesShipment
Revisions
Define Shipment
Pieces
Assign Options
and Equipment
Shipment
Ready for
Processing
No
Prepare
Shipment/Load
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Prepare Shipment or Load
Billing Specialist
Inventory Agent
Shipping Agent
Perform Shipment
Revisions
Shipment or
Load
Preparation?
Review ShipmentShipments
Used
Build LoadLoad Creation
Used
Select Routing
Options
Select Shipments
for Load
Select Vehicle
Optimize Stop
Sequence
Create Header for
Load
Load Tender
Required?Tender LoadYes
Determine
Tender
Dispositions?
Rejected
Accepted
No
Carrier
Selection
Required?
Routing Options:
Select CarrierYes
No, Automatically
Routed Load
Ready to
Approve or On
Hold?
Load or
Shipment?
Ready to
Approve
Process Customer
Order Holds
On Hold Load
Approve
Online?
Approve Batch
Load
Approve
Interactive LoadYes
No
Warehouse Pick
Requests and
Suggestions
Review Load
Details
Approve Batch
Shipment
Approve
Interactive
Shipment
Review Shipment
Details
Batch or
Online?Online
Shipment
Batch
Deliver Goods
Invoice
Customer
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Analyze Sales Orders
Inventory Agent
Sales
Representative
Deliver Goods
Acknowledgement
Print Pick Slip
Reprint Pick Slip
Print Control Pick
Slip
Print Shipping
Documents
Print Delivery
Notes - Proof
Print Delivery
Notes - Final
Print Invoice
Proofs
Print Invoices
Print Which
Document from
Print Set?
Reports to
Print?
Print Sales Journal
Print Held Orders
Print Backorders
to Fill - Proof
Print Backorders
to Fill - Final
Print Open Orders
by Item
Print Open Orders
by Customer
Which
Analytical
Report to
Print?
Print Sales Ledger
Print Sales
Analysis Summary
Pricing Reports
to Print?
Print Rebate
History
Print Orders
Affected by Price
Change
Review Online
Invoice
Review Credit
Check
Review Standard
Check Price and
Availability
Review Advanced
Check Price and
Availability
Review Supply
Demand
Review Summery
Availability
Review Customer
Service Inquiry
Review Item Cross
Reference
Review Sales
Ledger History
Review Delivery
Notes Inquiry
Review Serial
Number
Review
Commission
Inquiries?
Which OVR
Analysis
Report to
Print?
One View Open
Sales Report
One View
Historical Sales
Report
One View Sales to
Date Report
One View Sales
Price Report
End
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne L2 Invoice Customer
Customer
Contract
Administrator
Accounts
Receivable
Specialist
Sales
Representative
Billing Specialist
Inventory Agent
Manage Sales
Order
Process Claims for
Promotions
Deliver Goods
Manage Sales
Contract
Process Customer
Invoices
Process Customer
Payments
Manage Accounts
Receivable
Balances
Create RMA
Adjustments
Authorize Return
Receive and Pay
Invoice
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Create RMA Adjustments
Sales
Representative
Billing Specialist
Authorize Return
Sales Order
Update for
Returned Material
Returned
Material
Received on
Time?
Go To: End-of-Day
Processing
Process Customer
Invoices
Yes, Customer Returned Faulty
Goods on Time
No
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Customer Invoices
Contract
Administrator
Sales
Representative
Inventory Agent
Billing Specialist
Customer
Accounts
Receivable
Specialist
Manage Sales
Contract
Manage Sales
Order
Deliver Goods
Process Claims for
Promotions
Create RMA
Adjustments
Create Invoice
from Sales
Order, or by
Direct Entry
into Accounts
Receivable?
Orders to be
Invoiced
Create Invoice from
Sales Order
Receive Sales
Order Notifications
from Enterprise
System
Invoice
Generation
Mode?
End of Day
Processing
Generate Invoice at
End of Day
Invoice
Delivery
Method?
Regular
Invoice
EDI
No, Correct Errors
Yes, Create EDI
810 Invoice
Extract
Successful?
Extract Outbound
Invoice, Review
and Correct if
Needed
Correct EDI
Invoice Error
Condition
Outbound EDI
Interface Tables
Create Invoice
Outbound EDI Flat
File and Send
Outbound Flat FileUpdate EDI
Invoice as Sent
Purge/Archive EDI
Invoice
Transactions
Print Invoice
Proof?
Non-EDI
Print Invoice in
Proof Mode
Yes
Invoice Details
Correct?Yes
No
Correct Invoice
Errors
No
Type of Invoice
Print?
Print Consolidation
Invoice
Print Cycle Invoice
Print Inter-Branch
Invoice
Print Credit Memo
Print Regular
Invoice
Invoice Reprint
Required?
Reprint Required
Yes
No, Invoice Printed
Satisfactorily
Invoice
Transmission
Complete
Which Sales
Update
Method?
Sales Update for
Transfer Sales
Orders
Sales Update for
Advanced Return
Sales Order
Process Ship and
Debit Sales
Updates
Process
Intercompany
Sales Orders
Sales Update -
Invoices Already
Printed
Sales Update with
Invoice Print
Process
Interbranch Sales
Authorize
Prepayment
Transactions
Accounts Payable
Detail
Sales Prepayment
Transactions
Generate Claim
Record and Claim
Accrual Entries
Transmit Ship and
Debit Claim using
EDI 844
Ship and Debit
Claims
Manage Ship and
Debit Claims
Sales Update
Completed
Review Invoice
Journal
Review Customer
Sales Journal
Errors Exist?
Correct Error
Condition?
Yes
Review Invoice
Documentation
for
Completeness
Create Invoice from Direct Entry
into Accounts Receivable
Update
Customer
Information?
Determine
Entry Method
to Use?
No
Add/Update
Customer
INformation
Yes
Customer
Information
Create Standard
Invoice
Create Seed
Invoice
Create Recurring
Invoice
Speed
Recurring
Standard
Enter Recurring
Information
Determine
Method of
Recurring
Invoice
Review?
Review Recurring
Invoices Online
Create Recurring
Invoice Report and
Review
Report
Online
Revise Recurring
Invoices
Recycle Recurring
Invoices
Determine if
Further Action
is Required?
Receive and Pay
Invoice
Print Accounts
Receivable
Invoices
Reprint an A/R
Invoice
Mail A/R
Invoices
Deliver
Invoices
Print Accounts
Receivable
Invoices Journal
Review and
Post Invoices
Is Invoice
Posted?
Enterprise "Order
Fulfillment"
View Enterprise
Invoices
Locate Invoice to
be Voided or
Revised
Locate Invoice
Batch to Review
and Post
Invoice is
Not Posted
Invoice is
Posted
Post an Invoice
Batch
Void or Revise
Invoice?
Void Invoice
Revise InvoiceRevise
Void
Go To: Financial
Control and Reporting
Accounts
Receivable Detail
No
Accounts Receivable Transactions
Process Customer
Payments
Manage Accounts
Receivable
Balances
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne L2 Process Customer Payments
Billing Specialist
Customer
Bank
Accounts
Receivable
Specialist
Invoice Customer
Receive and Pay
Invoice
Transfer Direct
Debit
Funds
Receive PaymentsProcess Cash and
Checks
Process Drafts
Process Credit
Card Payments
Apply Payments
by Netting
Accounts
Receivable and
Accounts Payable
Manage Accounts
Receivable
Balances
Process Direct
Debits
Apply Payments
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Receive Payments
Customer
Bank
Accounts
Receivable
Specialist
Provide
Electronic
Payment
Process Drafts
Receive
Credit Card
Information
Process Credit
Card Payments
Receive Cash
and Checks
Receive and Pay
Invoice
Receive Electronic
Payment
Process Cash and
Checks
Receive Draft
Information
Provide
Electronic
Payment
EDI 820? Yes
Revise
Transaction
header
Find EDI
TransactionsProcess
Successful
Yes
No
Revise Deposit
Detail
Find EDI Deposits
Revise Remittance
Detail
Find Remittance
detail
Revise Payment
Header
Find EDI
Payments
No
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Cash and Checks
Customer
Accounts
Receivable
Specialist
Send Payments
Create New
Receipt or
Update
Existing
Receipt?
Receive Cash
and Checks
Work with
Receipts
NSF Receipts
Void/Delete Entire
Receipt
Revise Receipt
Review Receipts
Cash, Checks and
Electronic Payments
Update
Existing
Receipt
Determine
Action to Take?
Go To: Customer Ledger;
Customer Master; Netting
Determine
Action to Take?
Void/Delete
Receipt Detail
Revise Receipt
Detail
Apply Payments
Go To: Customer
Ledger; Netting
Speed or
Standard
Receipts?
Receipt
Creation
Method?
Work with
Receipts
Create Speed
Receipt
Payment from
Customer?
Customer
Known?
Apply
Payment?Apply Payments
Create G/L Cash
Receipts
Create Logged
Cash Receipts
Enter Unapplied
Cash ReceiptsApply Payments
Identify
Customer
Begin Receipt
Entry
Payment from
Customer?
Apply
payment?
Enter Unapplied
Cash Receipts
Apply Payments
Apply Payments
Create Unapplied
Receipts
Revise Electronic
Receipts Batch
Status
Review and
Correct Electronic
Receipts Table
Find Incorrect
Electronic
Receipts
Determine
Action to Take?
Process
Successful?
Apply Payments
Create
New
Receipt
Process Receipts
Automatically
No
Yes
Revise
OtherCustomer Ledger; Customer Receipts; Address Book;
General Ledger Post; Bank Accounts
Process Receipts
Manually
Speed
Receipt
Standard
Receipt
Customer Ledger;
Customer Master; Netting
No
No
Yes
No
Go To: Customer
Ledger; Netting
Yes
Yes Yes
No No
Yes
Post Receipt
Changes
Manage Accounts
Receivable
Balances
Post to General
Ledger?End
No
Yes
System Operation
Auto Cash
Standard Receipts
Add Mode
Standard Receipts
Update Mode
Run Auto Cash
Algorithms
Are There
Remaining
Algorithms to
Run?
Apply Using
Algorithm A
Apply Using
Algorithm F
Apply Using
Algorithm E
Apply Using
Algorithm D
Apply Using
Algorithm B
No
Have all
Processed
Receipts Been
Applied?
Manage Accounts
Receivable
Balances
No
Apply
Manually or
Automatically?
Manual
Search Receipts
Open Receipt
Yes
Automatic
Choose
Manual Method
Select by Complex
Criteria
Select by Simple
Criteria
Select individual
Invoices
Select Invoices
Method
Load
Invoice
Method
Remittance Entry
Method
Apply ReceiptIs invoice Short
Paid?
Enter Full
Payment Amount
Enter Discount
No
Enter Inline
Chargeback
Is there an
Open Amount?
Yes
Yes
No
How to
Disposition
Open Amount?
Enter Inline
Deduction
Enter Inline Write-
off
Leave Open
Amount
Enter Stand Alone
Write-off
Enter Stand Alone
Chargeback
Enter Stand Alone
Deduction
Enter G/L Receipt
YesPost Auto Cash
ReceiptsPost to G/L?
No
ReviseFind Electronic
Receipts
Determine
Action to Take?
Review and
Correct Electronic
Receipts Table
Yes
Miscellaneous
Receipt
Review Error
Report
Select Invoices
Method
Load
Invoice
Method
Remittance Entry
Method
No
Yes
Yes
Choose
Manual
Method?
Receipts Fully
Applied?
Select Individual
Invoices
Credit Card
Speed Receipts
Add Mode
Apply Balance
Forward Receipts
Apply DraftIs the Invoice
Short Paid?
Select by Simple
Criteria
Search Drafts
Open DraftStandard Drafts
Add Mode
Standard Drafts
Update Mode
Enter Full
Payment Amount
Select by Complex
Criteria
Process Direct
Debits
Apply Direct
Debits
Yes
Enter Stand Alone
Chargeback
Enter DiscountEnter Inline Write-
off
Is There an
Open Amount?
How to
Disposition
Open Amount?
Enter Stand Alone
Deduction
Enter Inline
Chargeback
Enter Stand Alone
Write-off
Enter Inline
Deduction
Leave Open
Amount
Standard Receipts
Update Mode
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Apply Payments
Accounts
Receivable
Specialist
Customer Ledger; Customer
Receipts; Address Book; General
Ledger Post; Bank Accounts
Other
Customer LedgerNo
Automatic Drafts
Manual Drafts
Manual DraftsReview
and Post
Review and Resolve
Print Bank Account
Exceptions
Process Cash
Receipts and
Apply Payments
Print Statement with Draft
Attachment
Create Customer
Created Drafts
Print Invoice with Draft
Attachment Locate Drafts to be
Revised or Voided
Print Draft NSF
Notification
Create and Review
Bank Register for Drafts
Create Automatic
Drafts
Review and
Post or Review
and Resolve?
Receive and Pay
Invoice
Collect Funds for
Drafts
Review and Post
Drafts
Enter Company
Created Drafts
Remit Drafts to Bank
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Drafts
Bank
Customer
Accounts
Receivable
Specialist
Accept and
Return
Company Draft
Create
Customer Draft
and Provide to
Company
Receive
Payment and
Provide Deposit
Information
Post Draft
Receipts
Void or Revise
Draft
Process Receipts
Manually
Speed
Receipts
No
Yes
No
YesBalance
Forward
Unapplied
Yes
No
No
Report
Process
Receipts
Automatically
Yes
Process
Logged
Receipts
Review
and Post
Cash Receipts
Financial
Transaction
Logged
Receipt Data
Cash Receipt
Transactions
Unapplied
Receipt Data
Yes
No
Online
Print Cash
Receipts Activity
Register
Receive and Pay
Invoice
Entry method
for unapplied
receipt
Enter Unapplied
Standard Cash
Receipts
Update Receivable
Invoices for
Payment
Invoice
Number
Known?
Next Action?
Customer
known?
Method of
cash receipts
to use?
Method?
Invoice Customer
Payment from
Customer?
Does file
Contain
Errors?
All receipts
Been
Processed?
Process DraftsSpeed or
Standard
Receipts?
Enter Invoice
Match Cash
Receipts
Post Receipt
Batches
Process Customer
Deductions
Locate Receipt
Batch to Review
and Post
Junction?
Manage Accounts
Receivable
Balances
Locate Receipt to
be Voided/Revised
JD Edwards EnterpriseOne Process Direct Debits
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Billing Specialist
Customer
Treasury
Accountant
Bank
Accounts
Receivable
Specialist
Receive
Payment and
Forward
Remittance to
Accounting
Receive
Payment and
Forward Deposit
Information to
Accounting
Update Receivable
Invoice Status for
Payment
Create Non-
Customer Cash
Receipts
Create Logged
Cash Receipts
General Ledger
Detail
Logged Receipt
Detail
Unapplied
Receipts Detail
Enter Unapplied
Cash Receipts
Enter Balance
Forward Cash
Receipts
Accounts
Receivable Detail
Standard
Locate Logged
Receipt to be
Applied
Load Open
Invoices
Apply Logged
Receipt
Logged Receipts
Detail
Locate Unapplied
Receipt to be
Applied
Process
Unapplied
Receipt
Unapplied
Receipts Detail
Load Open
Invoices
Void Cash Receipt
Apply Unapplied
Receipt
Revise Cash
Receipt
General Ledger
Detail
Load Bank Tape
Information
Review and
Receive Electronic
Receipts Table
Update Receipts
Register Table
Apply Receipts to
Invoices
Apply
Unprocessed
Receipts Manually
Print Cash
Receipts Journal
or Deposit Journal
Review
Unprocessed
Receipts Online
Print cash
Receipts Journal
Report
Automatic Drafts
Manual Drafts
Manual Drafts Review
and Post
Review and Resolve
Receive and Pay
Invoice
Process Cash
Receipts and
Apply Payments
Review and
Post or Review
and Resolve?
JD Edwards EnterpriseOne Process Credit Card Payments
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Bank
Customer
Accounts
Receivable
Specialist
Accept and
Return
Company Draft
Create
Customer Draft
and Provide to
Company
Create Customer
Created Drafts
Print Invoice with
Draft Attachment
Print Statement
with Draft
Attachment
Enter Company
Created Drafts
Create Automatic
Drafts
Create and
Review Bank
Register for Drafts
Print Bank
Account
Exceptions
Remit Drafts to
Bank
Receive
Payment and
Provide Deposit
Information
Collect Funds for
Drafts
Locate Drafts to be
Revised or Voided
Print Draft NSF
Notification
Void or Revise
Draft
Review and Post
Drafts
Post Draft
Receipts
Review and
Post
Review and
ResolveProcess Cash
Receipts and
Apply Payments
Review and
Post or Review
and Resolve
Batch?
Manage Accounts
Receivable
Balances
JD Edwards EnterpriseOne Process Customer Deductions
Customer
Accounts
Receivable
Specialist
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Identify
Disputed
Amount
Encounter
Unknown
Deduction
During Cash
Receipts
Processing
Create Deduction
for Short Payment
Create Deduction
for Disputed
Amounts
Review Customer
Deduction Batches
Locate a deduction
to be researched
or resolved
Post Deduction
Amounts
Apply Credit
Memo to
Deduction
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne L2 Manage Accounts Receivable Balances
Customer
Billing Specialist
Accounts
Receivable
Specialist
Inquire About
Account
Invoice Customer
Process Customer
Payments
Manage
CollectionsProcess Refunds
Process
Statements
Analyze Accounts
Receivable
Process Accounts
Receivable Period
End
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Manage Collections
Credit Manager
Customer
Collection
Manager
Billing Specialist
Accounts
Receivable
Specialist
Receive
Notification of
Customer
Accounts
Requiring Credit
Review
Review and
Revise Customer
Credit
Create TRW
Reporting Tapes
Create Credit
Reporting Tapes
Inquire About
Account
Respond to
Collection
Actions
Receive
Notification of
Customer
Accounts
Requiring
Collection
Activities
Review and
Revise Customer
Credit
Initiate
Collection
Actions
Invoice Customer
Process Customer
Payments
Post Invoices and
Receipts
Run A/R Credit/
Cash Management
Build
Workflow
Message to
Collection
Manager
Workflow
Message to
Credit Manager
Run Statistical
History Update
Enterprise “Sales”
Receive Credit
Information from
Enterprise System
Review Account
Balance
Information
Review Statistical
Information
Review Parent/
Child Balances
Review Account
Activity Log
Print Activity Log
Generate
Delinquency Fees
Review and
Approve
Delinquency Fees
Generate
Delinquency
Notices
Approve
Delinquency
Notices
Review
Delinquency
Notices
Print Delinquency
NoticesEnd
JD Edwards EnterpriseOne Process Refunds
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Customer
Accounts
Receivable
Specialist
Proof of Final
Mode?Errors?Proof
Yes
Final
No
Inquire About
Account
Process Customer
Payments
Create
Reimbursements
in Proof Mode
Create
Reimbursements
in Final Mode
Locate Receipt
Batch to Review
and Post
Locate Batch to
Review and Post
Post Receipts by
Batch
Locate Batch to
Review and Post
Correct Errors in
Accounts
Receivables
End
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Statements
Customer
Billing Specialist
Accounts
Receivable
Specialist
How to Review
Statements?
Review Printed
Statements
Review Online
Statements
Inquire About
Accounts
Invoice Customers
Process Customer
Payments
Run Statement
Notification
Refresh
Review
Statements
Manually
Review
Statements Online
Reprint an
Individual AR
Statement
Print Accounts
Receivable
Statements
End
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Analyze Accounts Recievable
Customer
Billing Specialist
Accounts
Receivable
Specialist
Create/Review
Reports?
Create/Review
Inquiries?
Inquire About
Account
Invoice Customer
Context Item
Print Activity Log
Print Open
Receivables
Detail,
Summarized
Print Statistical
Calculations by
Company
Print Open
Receivables Detail
with Remarks
Print Statistical
Calculations by
Credit Manager
Print Open
Receivables Detail
with Aging
Print Receivables/
Payables Netting
Report
Print Open
Receivables
Detail, with
Currency
Build Receivables/
Payables Netting
Report File
Print Open
Receivables
Summary Analysis
Print Cash
Receipts Activity
Register
Print Collection
Report
Print Receivables/
Payables Netting/
Aging Report
Print Statistical
Trend Analysis
Print Open
Accounts
Receivable Detail
Print Invoice Trend
Analysis
Print Aging Trend
AnalysisEnd
Print Receipt
Trend Analysis
Print Prepayment
Transaction
Report
Print Accounts
Receivable Invoice
Journal
Print Invoice Print
with International
Payment
Instructions
Print Cash
Receipts Journal
Print Invoice
Group by Draft
Print Cash
Receipts Deposit
Journal
Print Work-file
Creation for A/R
IN68
Print Statistical
Calculations by
Collection
Manager
Print Final
Creation for A/R
and A/P - IN68
Print Address
Book Name
Search
Print Customer
Master Information
Print Customer
Ledger Inquiry
Print Customer
Account Balance
Inquiry
Print Customer
Account Statistical
Inquiry
Print Update
Receivable
Invoices for
Payment
Print Customer
Invoice Journal
Review
Print Customer
Receipts Journal
Review
Print Parent/Child
Balance Inquiry
Print Account
Activity Log
View Enterprise
Invoices
View Enterprise
Cash Receipts
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Process Accounts Receivable Period End
Billing Specialist
Accounts
Receivable
Specialist
Accounts
Receivable
Processing
Completed?
Calculate
Unrealized
Gains/Losses?
Run in Proof or
Final Mode?
Do Errors
Exist?
Process Credit
Reimbursemen
t?
Run in Proof or
Final Mode?
Do Errors
Exist?
Yes Yes
Final
Proof No
Yes
No
Yes Proof
Yes
Run
Receivable
Integrity
Reports?
Yes
No
No
Final
Invoice Customer
Process Customer
Payments
Run Unrealized
Gain/Loss Report
in Proof Mode
Review
Unrealized
Gain/Loss
Report
Correct Errors in
Accounts
Receivable
Run Unrealized
Gain/Loss Report
in Final Mode
Generate
Reimbursements
in Proof Mode
Correct errors in
Accounts
Receivable*
Generate
Reimbursements
in Final Mode
Locate Receipt
Batch to Review
and Post
Post Receipts by
Batch
Locate Voucher
Batch to Review
and Post
Post Vouchers by
Batch
Run A/R Invoices
to General Ledger
by Batch
Run A/R Receipts
to General Ledger
by Batch
Run A/R to
General Ledger
Balances by
Account ID
End
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne L2 Deliver Goods
Operations
Sales
Representative
Customer
Billing Specialist
Inventory Agent
Shipping Agent
Manage Sales
Order
Ship and Deliver
with Advanced
Transportation
Analyze
Transportation
Invoice Customer
Receive Product
Support Field Service
Fulfillment
Manager
Pick Sales Order Pack Sales Order
Ship and Deliver
without Advanced
Transportation
Score and Attach
Server Level RulesFulfill Order
Review OrderRelease Order
JD Edwards EnterpriseOne Pick Sales Order
Enterprise
Sales
Representative
Inventory Agent
Enterprise
"Order
Enterprise
"Sales"
Receive Sales
Order Notifications
from Enterprise
System
Manage Sales
Order
Determine
Picking
Requirements?
Generate Pick
Request with
Warehouse
Management
With Warehouse Management
Warehouse Pick
Requests and
Suggestions
Pick Slip
Requirements?
Without
Warehouse
Management
Print Control Pick
Slip
Control Pick
Slip Selected
Moving to
Staging Area
Pick Slip Selected
Print Method?
Print Pick Slip by
Sales Order
Print Pick Slip by
Item Fulfillment
Print Pick Slip by
Truck
Print Loading Note
Backorders
Created?Pack Sales OrderNo
Backorder Sales
Order Line
Created
Yes
Go To: Sales
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Pack Sales Order
Inventory Agent
Shipping Agent
Enterprise
Pick Sales OrderPack Confirm
Required?
Ship and Deliver
without Advanced
Transportation
No
Ship and Deliver
with Advanced
Transportation
Confirm Pack
Requirements
From: Procurement and
Materials Management
Yes
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Ship and Deliver without Advanced Transportation
Customer
Operations
Sales
Representative
Billing Specialist
Inventory Agent
Pack Sales OrderShip Confirm in
Batch?
Confirm Shipment
for Sales OrderNo
Provide Shipment
Notification to
Enterprise System
Confirm Shipment
in Batch
Yes
Confirm Pack
Requirements
Add Additional
Non-Inventory
Items
Add Freight
Charges
Add Required
Serial Number
Availability
Checked
During Ship
Confirm?
Yes, Ship
Document to
Print?Print Bill of Lading
Print Delivery
Notes Proof
Print Export
Invoice
Document
Hazardous
Material
Review ProofPrint Delivery
Notes Final
Ship Order
No
Support
Receive Product
Sales Orders
Check
Availability?No
Yes, Ship
Invoice Customer
Yes, Bill
Are Backorders
Allowed?No
Yes, Create Backorder
Yes, Bill
No, Cancel Order
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Ship and Deliver with Advanced Transportation
Customer
Sales
Representative
Billing Specialist
Shipping Agent
Inventory Agent Pack Sales Order
UCC 128
Processing?No
Identify UCC 128
Information
Yes
Detail Revisions
Confirm Pack
Requirements
Determine
Order/Shipment
Status
Batch Career
Reports?Select Report?Yes
Create Master Bill
of Lading
Create Carrier
Manifest
Load or
Shipment
Confirmation
Process?
Confirm Shipment
within Advanced
Transport
Confirm by
Shipment
Identify Shipment
Tracking
Information
Print Transport
Management
Shipping
Document
Ship Confirm
Confirm LoadConfirm by
Load
Load Tracking
Information for
Load Confirmation
Go To: Financial Control and
Reporting; Capture Transactions
Intransit InventoryLoad
Delivery
Required
Add Additional
Non-Inventory
Items
Add Freight
Charges
Add Required
Serial Number
Confirm Pack
Requirements
Availability
Checked
During Ship
Confirm?
Check
Availability?No
Are Backorders
Allowed?No
Go To: Invoice
Customer
Yes, Bill
Yes, Bill
Sales Orders
Yes, Create Backorder
No, Cancel Order
Yes, Ship
Yes, Ship
EDI?
Extract/Convert
Advanced
Shipping Notice
Correct ASN
Errors, If Needed
Create ASN
Acknowledgement
Flat Files
Yes Send ASN Files
Outbound EDI
Interface TableOutbound Flat File
Update ASN as
Sent
Purge/Archive
ASN Files
Inbound EDI
Interface TableInbound Flat File
Extract/Convert
Receiving Advice
Edit/Update
Receiving Advice
Validation
Successful?
Send Request
for Quote via
EDI
NoRevise Receiving
Advice
Purge/Archive
Receiving AdviceYes End
Receive EDI ASN
FilesRespond? EndNo
Yes
Go To: Receive
Product
Confirm Delivery
of a Load/POD
No, Load Delivery
Required
Milk Run
Delivery?
Disposition
Required?No
Create
Unscheduled
Deliveries
Yes
Go To: Sales;
Capture Order
Disposition LoadYes
Intransit Inventory
Go To: Financial Control and
Reporting; Capture Transactions
Update via
Load Disposition
Transportation
Updates
Analyze
Transportation
Load
Delivered
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Analyze Transportation
Customer
Operations
Billing Specialist
Shipping Agent
Perform Freight
Payable Journal
Review
Post Freight to G/L
Work With Freight
Audit History
Work With
Outbound In-
Transit Inventory
Work With Seals
Document Batch
Inquiry
Document
Register Inquiry
Work With
Outbound In-
Transit Ledger
Field Service
Support
Invoice
Customer
Perform Freight
Journal Review
Perform Shipment
Status
Ship and Deliver
with Advanced
Transportation
Review Type?
Receive
Product
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne L2 Authorize Return
Customer
Sales
Representative
Billing Specialist
Return Product
Create Return
Material
Authorization
Invoice Customer
Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
JD Edwards EnterpriseOne Create Return Material Authorization
Sales
Representative
Billing Specialist
Customer Return Product
Are Materials
Being
Returned?
Yes
Return Material
Authorization
Material Return
Type?
Return Items to
Designated
Location
Create Return for
Credit RMA
Return for
Credit
Go To:Procurement and Materials
Management; Create Purchase Order
Run RMA – Sales
Update Program
Create Advanced
Exchange RMA
Advanced
Exchange
Delivery Date for
Return Calculated
Go To: Sales;
Capture Order
Add RMA Sales
Order Line – Ship
Loan Unit
Repair, Loan,
ReturnWhich Line?
Quote for
Repair?
Purchase
Order
Create RMA
Quote Invitation
Yes
Approve RMA
Quote
Convert RMA
Quote
Create RMA PO
for Repaired ItemNo
Receive RMA
Return Material
Ship Load Unit
to Customer
Transfer RMA
Inventory to
Customer’s
Location
Sales
Order
Add RMA Sales
Order Line – Ship
Repaired Item
Go To:
Procurement
Go To: Sales;
Capture Order
Sales Orders
Purchase Orders
Create Repair and
Return RMA
Repair and
Return
Go To: Support; Create or
Update Agreements
Service and
Warranty
Management Service
Order
Sales History
Create Credit
Order from Sales
Invoice History
Sales Invoice History
Credit from
History?
No
Yes
Invoice Customer
Orders to be
InvoicedCreate Manual
Credit Order
No