Jamaica Beverages Limited 5 Henderson Avenue Naggo Head, Portmore St. Catherine. Jamaica, West Indies Telephone :(876) 704-6003 Fax: (876) 998-9225

FLEET & FACILITIES MAINTENANCE

www.smjaleel.com

SERVICE PROCESS FLOW

Vehicle brought in for

Preventative

Maintenance

Vehicle brought in for

Unscheduled Maintenance

Job outsourced to pre-

approved supplier

Driver/ complainant

notified

Job verified by

Supervisor

Driver/ complainant gives

information about problems.

Job Card opened

Job assigned to mechanic

Vehicle given

preliminary

assessment

Is the description readily verifiable?

Vehicle repaired by

mechanic

Are the parts required for repairs available in house?

Are the required skills or equipment available in house?

Parts outsourced

Inventory clerk issues

required parts to

mechanic

Follow up call to driver

complainant to confirm

resolution of problem.

YES

NO

YES

NO

NO

YES