Jason K. Hughes (210) 343-2756 • Mr.Jason.K.Hughes@Outlook.com 

9110 Broadway St # D202 • San Antonio • Texas 78217 

HIGHLIGHTS (Current) DOD Secret Security Clearance                           CompTIA Security Plus (+) Certified (Prev) DOD Top Secret w/ C.I. Poly Clearance                    ITIL v3 Foundations Certified

Over 6 years of telecommunications, desktop, peripheral, & application troubleshooting experience in civilian, military, & federal government enterprise environments supporting remote, phone, and on-site support, ticket logging, problem escalation & resolution. 

Over 9 years of experience in the United States Air Force serving in two career fields, multiple duty stations & deployed locations while supporting Air Force operations daily in through the performance of daily tasks in several key duty positions. 

Over 17 years of experience working in harsh climate, high pressure, high risk environments with mixed member teams (contractor, military, civilian) while still ensuring team safety, task, and mission accomplishment.     

EXPERIENCEInformation Innovators Inc.: U.S.A.F. ContractorJune 2016 – PresentUnit: U.S.A.F. Information Network Mission Assurance Center (AMAC), AFIN Readiness Cell (ARC) Specialized Position: ARC Lead Assistant/ Systems Analyst: Electronic Storage, Commander Directed, & Other Investigations Team

Perform all duties and responsibilities required of and related to an ESI/EDI/Other Coordinator & Manager. While acting as an ESI/CDI/Other Coordinator & Manager by ensuring the complete and thorough report reviewing, processing, assigning, resolution, and tracking of ALL investigations, PMIs. Coordinate the Designated Data Collectors for ESI’s from Communication Focal Points (CFPs), Network Operations Support Centers (NOSs), and OSI Special Agents, and CDI/Litigation Requestors. Creating and Routing remedy tickets for all requests, and monitoring all ESIs and CDIs for email traffic while ensuring all requests are completed by their suspense dates. All while ensuring you are supporting the ARC Lead as his/her administrative assistant in any way he/she may need you support.

May 2015 – June 2016 Unit: AMAC, AFIN Readiness Cell (ARC) – ASI TEAM Specialized Position: Senior Systems Analyst / Functional Team Lead / Subject Matter Expert (SME)

Perform all duties and responsibilities required of and related to an Authorized Service Interruption (ASI) Coordinator & Manager. While performing all responsibilities required of & related to the management of a diverse team of ASI Coordinators & Managers made up of fellow U.S. Air Force contractors, Active Duty Airmen, and Government Services Civilian members (19 Team Members Total). Evaluate ASI request processing via weekly & monthly random ASI Request audits, develop training materials as needed to keep team mates up to date on ASI processes & procedures, methods & use of new tools, as well as develop manning & metrics reports for direct supervisors & senior Air Force Leadership keeping them apprised of the productivity levels of the ASI Management team.

Sept. 2014 – May 2015Unit: AMAC, AFIN Readiness Cell (ARC) – ASI TEAMSpecialized Position: Authorized Service Interruption Coordinator (ASIC)

Perform all required duties and responsibilities related to the U.S. Air Force A.S.I. Management program in the effort to minimize the impact of all required maintenance on A.F. network equipment & network connected or feeding resources. Thusly ensuring maximum AFIN security, availability, & reliability. Resulting in a seamless and transparent user experience to all AFIN users and AFIN utilizing mission partners. Daily Duties include; coordinating all AFIN ASI requests, scheduling & monitoring all AFIN scheduled maintenance task windows, daily up channel reporting to A.F. senior leadership of expected scheduled maintenance & maintenance impacts on AFIN resources, & any other assigned duties or tasks requested by company and/or A.F. leadership.

March 2013 – June 2013 & February 2014 – September 2014Unit: U.S.A.F. Enterprise Service Desk (ESD)Specialized Position: Level 1 Technician

Supporting the U.S. Air Force Enterprise Network by providing centralized enterprise level, tier structured, telephone and remote desktop support & account management to all globally and locally dispersed Air Force Employee's & AFNet users via Air Force Network Management Tools & BMCS Remedy ticketing system. As well as providing excellent customer service, technical & non-technical process & procedural advice, and accurate & thorough question answers. Also ensuring the proper training and supervision of new or transitioning team members on proper performance of all Tier 1 Service Desk duties and responsibilities. While performing any other tasks requested by company supervisors or A.F. leadership. 

Midori Services Inc.: Information Technology Help Desk Technician April 2012 – July 2012

Providing excellent & efficient support to a widely varying customer base through superior, quality, & professional over the phone customer service & support through remote p.c. hardware, software, and peripheral troubleshooting, remote account password resets, and automated infrastructure resource monitoring and reporting through the proprietary ticketing system.

 General Dynamics Information Technology: F.B.I. I.T. Services ContractorSep. 2011 – Dec 2011Unit: Memphis, TN Field OfficeSpecialized Position: Local Information Technology Specialist (ITS)

Provide excellent efficient, and effective regional customer computer, account, software, and peripherals support via on-site problem investigation, resolution, & documentation for information system, network resource access, and proprietary & standard non-proprietary software problems. Routinely dispatched to set up, tear down, & relocate, computers, equipment, peripherals, & training specific resources as required. Trusted & tasked with the proper disassembly & disposal of excess computer hardware, software, & peripherals.  

May 2010 – Sep. 2011Unit: F.B.I. Regional Enterprise Service DeskSpecialized Position: Tier 1 Service Desk Technician

Provide excellent, effective, and efficient support to FBI users world-wide with IT problems & questions by providing quality over the phone trouble ticket resolution via verbal & remote pc control trouble shooting of hardware, software, services, & peripheral devices to the F.B.I. as well as quality account maintenance of user accounts for several proprietary & non-proprietary software applications.Accomplishment- Awarded Employee of the Month Award, May 2011  

                              Nominated for April 2011, Employee of the Month                              Elected by peers as “Outstanding Performer” April 2011  

Flextronics: Verizon Wireless Customer Technical Services Support ContractorJan. 1998 – May 2010Position: Senior Technician/Team Lead (Manager)

Manage a team of Customer Service Technicians - lead, assist, & guide Customer Service Technicians in the evaluation of cellular/PDA/smart phone/wireless device & accessory evaluations while performing them myself. Enabling the team to consult on calling plans, data features, accessories, & solutions best fitting the customers’ needs. While performing all managerial duties associated with managing the customer service technician team. (Training, mentoring, scheduling, etc.)  

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U.S. Air Force: 3C251 Tech Controller & 3P051 Security Forces MemberSep. 1998 – Jan. 2010

Supporting the U.S. Air Force and mission partners by performing all essential, non-essential, and mission critical tasks are successfully performed. Throughout my career I accomplished, directed, and or directly supported daily mission operations with multiple local and worldwide DOD mission partners including the National Reconnaissance Office, Army, Navy, Marines, and other non-military government agencies by performing all tasks and mission actions assigned to myself or my team by A.F. supervisors & leadership. Helping to ensure the mission capability & security of the U.S. Air Force communications networks and A.F. resources through proper observation & execution of documented security policies & procedures.- Multiple years of experience leading, training, and following in multiple environments. - Multiple years’ of experience and knowledge using multiple specialized types of equipment, devices,

software, & weapons systems required for mission accomplishment.   EDUCATION: Graduate - Admiral Radford High School, Honolulu, Hawaii  

SPECIALIZED TRAINING: Multiple Air Force Professional Development & Technical Training Courses  CompTIA Security + (CE) Certified ITIL v3 Foundations Certified  

PERSONAL STRENGTHS: Motivated, Dedicated, Reliable, Punctual & Detail Oriented 

(References are available upon request.)