January 2013 - Performance Report

TAYSIDE POLICE

Contents

Welcome

This report covers a range of force performance and is avail-able on Tayside Police web site every month. It provides an overview of local performance results and pub-lic feedback. Areas covered are:

- Dundee Local Policing Area

- Angus Local Policing Area

- Perth & Kinross Local Policing Area

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

VISION AND

VALUES

STANDARDS

OF SERVICE

COMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTS

MANAGE

RESOURCES

JANUARY 2013

Introduction 3

Background 4

Guidance 5

Summary of Results 6

Policing Tayside 9

Policing Dundee 13

Policing Angus 19

Policing Perth & Kinross 26

Resources & Assets 33

2

3

DELIVERING LOCAL POLICING

B uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effec-

tive delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to is-sues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

C orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of ser-vice and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators

1. Standards of Service

• First Contact : overall satisfaction rating

• First Contact: caller provided with the name of the call handler

• Proportion of people who received an update on the progress of their enquiry

• Overall customer experience of the service provided by the police

2. Crime and Detection Rates

• Violent Crime

• Robbery

• Vandalism

• Domestic Housebreaking

3. Road Casualties

4. Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Introduction

4

Background

P erformance Indicators are derived from detailed policing plans and busi-

ness plans outlining what Local Policing Ar-eas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 2011-2014. These form the basis for this per-formance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context

1 with respect

to performance indicators, combined with the outputs from public consultation, pro-vide an indication of the extent to which the force is succeeding in contributing to im-proved community outcomes.

What this will tell us about performance

Tayside Police Key Performance Indicators

help the force define and measure progress

toward the achievement of standards of

service and force objectives.

Monitoring results over the longer term al-

lows the force to see where sustained im-

provement occurs, or identifies challenges

which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance manage-ment and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff. FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background infor-mation in relation to the demands placed upon the force and the environment in which it operates.

5

Guidance

INTERPRETATION OF RESULTS

B aselines for improvement adopt the methodology used in previous years,

incorporating the most recent three years average performance as a starting point for improvement. For some KPIs a slight adjustment is ap-plied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down ac-cordingly to ensure that it is both challeng-ing and realistic in terms of achievement . Improvement Targets are agreed annually through a process of consultation with terri-torial commanders and heads of depart-ments. These are ratified by the Force ex-ecutive and Tayside Joint Police Board.

R esults are colour-coded against the following criteria: Results are presented as a ‘Dashboard’ for ease of viewing. Further context is pro-vided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

P erformance reporting. Where performance is adhering to the

‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

performance, lying outwith the upper or lower control limits, is commented upon in the summary. In addition, areas of police business not contained within the key performance indi-cators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a bal-anced view of organisational activity. This promotes the diverse range of services that support operational policing.

P ublication of Performance Results. This document is published monthly on

the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous im-provement.

On or above target Below target

6

1. STANDARDS OF SERVICE Two out of four customer satisfaction targets were achieved for the period April 2012 to January 2013, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 2.4 percentage points finalising at 67.4%. Overall satisfaction at first contact evidenced a 0.2 percentage point improvement compared to the same period the previous year rising from 94.1% to 94.3% and exceeded the force target set at 94.0% by 0.3 percentage points. The proportion of respondents who were provided with the name of the person dealing with their en-quiry fell marginally from 84.7% in 2011/12 to 83.3% in 2012/13, and failed to achieve the target set at 85.0%. Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a statistically significant 6.0 percentage points to 67.4% compared to 61.4% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, fur-ther analysis undertaken on this indicator high-lighted that 81.4% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 44.4%, who had made con-tact for other reasons, confirming that they had re-ceived an update. Satisfaction with the overall service provided by Tayside Police returned an improvement of 1.0 per-centage point compared to the commensurate figure last year, rising from 83.1% to 84.1%, just below the target of 85.0%.

2. CRIME Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 22.6%

(101 crimes) • Crimes of indecency (Group 2) - a decrease of

4.3% (17 crimes) • Crimes of dishonesty (Group 3) - an increase

of 2.5% (197 crimes) • Malicious mischief, vandalism etc (Group 4) -

a decrease of 8.9% (336 crimes) (Data was sourced directly from the crime reporting system on 1 February and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

Groups 1 to 4 collectively evidenced a 2.1% de-crease in crime which was representative of 257 fewer crimes. The force achieved 6 out of 9 crime related targets for recorded violent crime, robbery and vandalism and detection rates for violent crime, robbery and housebreaking. The detection rate of 43.8% for groups 1 to 4 crimes was 2.7 percentage points below the target of 46.5% and a further 329 detections would have been required at the end of January in order to achieve target. Although this detection rate has rallied in recent months it is unlikely target will be achieved at the end of March. The vandalism detection rate has not achieved a target position since July but has improved during the last 3 months. At the end of January the 30.2% achieved was just 0.8 of a percentage point below target and a further 26 detections would have pro-duced an on-target detection rate. It is, therefore, possible that target may be achieved at the end of the year. 623 domestic housebreakings were recorded to the end of January against an end of year target of 700. This leaves a margin of 77 crimes before target is breached. With a monthly average this year of 63 crimes it is unlikely target will be achieved at the end of March.

3. COMMUNITY POLICING The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of commu-nity policing from a service user perspective (those who have had direct contact with the police – Ser-vice Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey). For the purpose of this report, results quoted below represent the views of the general public (Public Perception). It should be noted that these results are based upon a sample size of 799 of 3000, a re-sponse rate of 26.6%. • 51.0% of residents thought that the current

level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 48.7% felt it was ‘too little’ and a minimal 0.3% believed that there was ‘too much’ patrolling.

• The majority of respondents, 75.1%, felt reas-

Summary of results: April 2012 - January 2013

7

sured when they witnessed an officer on patrol in their neighbourhood whilst 7.1% stated that it caused them concern. One in five respon-dents had no opinion either way.

• 12.6% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.0%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 47.9% of resi-dents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.5%), did not feel there was a need for them to know their community offi-cers.

• ‘Local newspapers’ were the preferred me-dium for respondents to be kept informed about actions being taken by officers in their communities.

• 56.1% of residents agreed that officers under-stood the issues that mattered in their neighbourhoods and 48.3% felt that officers were dealing with such matters. Overall, 61.1% of respondents had confidence in the police in their neighbourhood.

• Taking everything into account, 63.7% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

4. TELEPHONE RESPONSE Between April 2012 and the end of January 2013, 39,654 emergency calls were received and 88.1% of these were answered within 10 seconds. Perform-ance to date this year is still producing a downward trend line but is far less acute that in October. The measures put into place in the Force Contact Centre have had a very positive impact with ever improving results recorded in recent months. 202,935 non-emergency calls were received and 64.6% were answered within 40 seconds. Again, whilst the downward trend has not quite been re-versed, results from August have improved month-on-month.

5. SICKNESS ABSENCE The absence rate for police officers was 3.9% at the end of January and met the target of 4.0%. This was a slight deterioration on the 3.8% recorded at the

same time last year. At the end of January 2013 the average number of days lost per officer was 6.8 compared to 6.7 at the end of January last year. In total, 8487 days were lost through sickness ab-sence, 34% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 49% through absences of 29 days or more. The January police staff result of 5.4% was a dete-rioration on the 4.1% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 7.4 at the end of January last year to 9.8 this year. In total, 5071 days were lost through sickness ab-sence, 25% were attributable to absences of 7 days or less, 18% through absences of between 8 and 28 days and the remaining 57% through absences of 29 days or more.

6. ROAD CASUALTIES Between April 2012 and the end of January 2013, 18 adult fatalities were recorded, one more than at the same time last year. A further 140 people were seriously injured, 19.5% fewer than the 174 people seriously injured at the same time last year. In-cluded in these figures were children ~ 21 had been seriously injured during the first ten months of last year compared to 13 this year, a reduction of 38%. No children were killed between April 2012 and January 2013 , compared to 1 child fatality during the same period last year. The total number of people killed or seriously injured (158) was 33 fewer than last year—a reduction of 17%. From April 2011, the force adopted the govern-ment’s Road Safety Framework Targets to the year 2020.

7. PUBLIC PERCEPTION OF CRIME Nine out of ten respondents in Tayside, 90.5%, per-ceived their neighbourhood to be a safe place to live. This was a reduction of 0.3 percentage points compared to the same period the previous year when 90.8% of respondents were of the same opin-ion. Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the

Summary of results: April 2012– January 2013

8

period – six out of ten respondents - a 2.1 percent-age point improvement was recorded for those who felt that crime had decreased rising from 13.2% to 15.3% and similarly, a minimal 5.1 percentage point reduction in those who felt that crime had in-creased, falling from 27.8% to 22.7%. The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 18.0% (13.0%), followed by ‘speeding’, 15.3% (16.2%) and ‘housebreaking’, 12.2% (9.9%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbour-hoods, four in ten respondents, 39.4% (44.7%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 34.0% (33.5%) and ‘vandalism/graffiti’, 29.9% (36.4%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behav-iour’ was deemed the most common issue blighting local communities. 33.9% (37.9%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the is-sues which caused them concern, ‘housebreaking’, 47.5% (49.8%), followed by ‘antisocial behaviour’, 37.7% (44.5%) and ‘robbery’, 25.1% (22.8%), were the major issues of concern. Feelings of safety walking alone in local neighbour-hoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 93.9% (95.1%) of the public felt safe during the day and 59.5% (62.6%) felt safe af-ter dark. A minority 2.3% of residents stated that a fear of crime prevented them from taking part in their every-day activities. This represented a reduction of 2.6 percentage points compared to the 4.9% who pro-vided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evi-denced an improvement in performance compared to the same period the previous year. This was par-ticularly apparent for ‘providing a visible presence’

which returned a statistically significant improve-ment of 7.7 percentage points, rising from 44.0% in 2011/12 to 51.7% in 2012/13. In addition, ‘dealing with antisocial behaviour’ also returned a statistically significant improvement in performance increasing 5.5 percentage points to 72.8% compared to 67.3% the previous year.

Summary of results: April 2012 - January 2013

9

POLICING TAYSIDE

KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1245 Police Staff: 511 Special Constables: 130 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon head-count - which includes full and part-time working.

Dundee Local Policing Area

Population 145,570 Land area 60 sq km

Angus Local Policing Area

Population 110,630 Land area 2,182 sq km Perth & Kinross

Local Policing Area Population 149,520

Land area 5,286 sq km

10

POLICING TAYSIDE

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

First Contact: Overall satisfaction rating for service provided at first contact

94.0% 94.3% 94.1% 0.2 94.0% 93.4% 92.0% 1.4 94.0% 95.3% 92.4% 2.9 94.0% 94.2% 97.0% -2.8*

First Contact:% of respondents provided with

the name of the person dealing with their enquiry85.0% 83.3% 84.7% -1.4 85.0% 80.5% 80.6% -0.1 85.0% 82.3% 84.4% -2.1 85.0% 85.9% 88.2% -2.3

Updating the Public: Overall % of customers who

received an update on the progress of their enquiry65.0% 67.4% 61.4% 6.0* 65.0% 68.6% 57.7% 10.9* 65.0% 68.3% 61.2% 7.1 65.0% 65.8% 64.6% 1.2

% customers who received an update following their

contact to report a crime~ 81.4% 74.1% 7.3 ~ 78.0% 72.7% 5.3 ~ 84.2% 75.2% 9.0 ~ 82.0% 74.5% 7.5

% customers who received an update following their

contact for reasons other than to report a crime~ 44.4% 46.1% -1.7 ~ 52.1% 41.2% 10.9 ~ 44.3% 45.8% -1.5 ~ 39.1% 50.7% -11.6

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

85.0% 84.1% 83.1% 1.0 85.0% 83.3% 80.0% 3.3 85.0% 88.3% 83.6% 4.7 85.0% 81.8% 85.2% -3.4

(Response Rate)

CRIME Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recordedNo

target12120 12377 -2.1%

No

target6105 6429 -5.0%

No

target2694 2630 2.4%

No

target3321 3318 0.1%

- Detection rate 46.5% 43.8% 47.0% -3.2 45.5% 44.1% 46.2% -2.1 47.5% 42.9% 44.8% -1.8 48.0% 44.0% 50.4% -6.4

Violent Crime recorded 520 345 446 -22.6% 273 152 240 -36.7% 104 73 83 -12.0% 143 120 123 -2.4%

- Detection rate 85.0% 86.7% 83.4% 3.3 80.0% 80.9% 77.9% 3.0 91.0% 91.8% 85.5% 6.2 93.0% 90.8% 92.7% -1.8

Robbery recorded 133 101 99 2.0% 89 53 59 -10.2% 8 11 10 10.0% 36 37 30 23.3%

- Detection rate 70.0% 79.2% 66.7% 12.5 62.0% 73.6% 55.9% 17.7 85.0% 81.8% 80.0% 1.8 80.0% 86.5% 83.3% 3.2

Vandalism recorded 4650 3160 3502 -9.8% 2300 1422 1742 -18.4% 1250 952 964 -1.2% 1100 786 796 -1.3%

- Detection rate 31.0% 30.2% 30.6% -0.4 28.0% 29.0% 28.5% 0.4 32.0% 29.6% 30.8% -1.2 34.0% 33.1% 34.7% -1.6

Domestic Housebreaking recorded 700 623 541 15.2% 445 414 326 27.0% 95 77 79 -2.5% 160 132 136 -2.9%

- Detection rate 31.0% 32.7% 34.8% -2.0 28.0% 28.0% 34.0% -6.0 33.0% 39.0% 36.7% 2.3 33.0% 43.9% 35.3% 8.6

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - JANUARY 2013

1047/3000 (34.9%) 319/1080 (29.5%) 295/840 (35.1%) 433/1080 (40.0%)

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above 3 year averageBelow 3 year average

11

POLICING TAYSIDE

2012-13 Target

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

ROAD CASUALTIES

People killed 26 18 17 5.9% N/A 2 0 *** N/A 6 4 50.0% N/A 10 13 -23.1%

People seriously injured 222 140 174 -19.5% N/A 31 46 -32.6% N/A 35 52 -32.7% N/A 74 76 -2.6%

Children killed 1 0 1 -100.0% N/A 0 0 *** N/A 0 0 *** N/A 0 1 -100.0%

Children seriously injured 25 13 21 -38.1% N/A 5 12 -58.3% N/A 3 6 -50.0% N/A 5 3 66.7%

RESOURCES

Sickness Absence - police officers 4.0% 3.9% 3.8% 0.1 4.0% 4.3% 3.5% 0.8 4.0% 5.0% 5.3% -0.2 4.0% 3.6% 4.3% -0.7

Sickness Absence - police staff 4.0% 5.4% 4.1% 1.3 4.0% 5.0% 4.1% 0.9 4.0% 6.0% 5.7% 0.3 4.0% 5.4% 2.8% 2.5

KEY PERFORMANCE RESULTS SCORECARD APR 2012 - JAN 2013 continued

VISION AND

VALUES

STANDARDS OF

SERVICECOMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTSMANAGE

RESOURCES

KEY

On or above 3 year averageBelow 3 year average

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSS

12

TAYSIDE CRIME IN MORE DETAIL PERIOD APR to JAN 2011/2012 2012/2013 January Alone

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %

GROUP 1 ~ Crimes of ViolenceMurder 9 8 88.9% 7 7 100.0% -2 -22.2% 0 0 -

Attempted Murder 64 62 96.9% 31 31 100.0% -33 -51.6% 2 2 100.0%

Culpable Homicide 0 0 - 0 0 - 0 - 0 0 -

Serious Assault 180 148 82.2% 129 111 86.0% -51 -28.3% 13 15 115.4%

Robbery (Incl attempts) 99 66 66.7% 101 80 79.2% 2 2.0% 8 7 87.5%

Child Cruelty/Neglect 65 67 103.1% 49 47 95.9% -16 -24.6% 14 13 92.9%

Pos of Firearm with intent to endanger life 6 4 66.7% 0 0 - -6 -100.0% 0 0 -

Abduction 8 7 87.5% 14 14 100.0% 6 75.0% 2 2 100.0%

Threats 10 7 70.0% 12 7 58.3% 2 20.0% 3 0 0.0%

Others 5 3 60.0% 2 2 100.0% -3 -60.0% 1 0 0.0%

GROUP 1 - TOTAL 446 372 83.4% 345 299 86.7% -101 -22.6% 43 39 90.7%

GROUP 2 ~ Crimes of IndecencyRape 68 41 60.3% 72 48 66.7% 4 5.9% 5 9 180.0%

Assault with intent to rape 2 1 50.0% 6 5 83.3% 4 200.0% 0 0 -

Indecent assault 185 111 60.0% 166 129 77.7% -19 -10.3% 13 10 76.9%

Lewd & Libidinous practices 48 20 41.7% 21 28 133.3% -27 -56.3% 1 0 0.0%

Public Indecency 39 19 48.7% 41 22 53.7% 2 5.1% 4 1 25.0%

Others 49 40 81.6% 68 58 85.3% 19 38.8% 11 12 109.1%

GROUP 2 - TOTAL 391 232 59.3% 374 290 77.5% -17 -4.3% 34 32 94.1%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 541 188 34.8% 623 204 32.7% 82 15.2% 57 16 28.1%

Housebreaking ~ domestic non-dwelling 225 41 18.2% 267 55 20.6% 42 18.7% 42 15 35.7%

Housebreaking ~ commercial 294 99 33.7% 280 81 28.9% -14 -4.8% 28 7 25.0%

Theft, attempt theft from locked premises/property 147 45 30.6% 201 38 18.9% 54 36.7% 12 2 16.7%

Theft, attempt theft from locked motor vehicle 340 93 27.4% 413 114 27.6% 73 21.5% 31 11 35.5%

Theft, attempted theft of a motor vehicle 247 129 52.2% 224 98 43.8% -23 -9.3% 32 14 43.8%

Convicted thief in poss.of tools etc. w.i. to steal 14 14 100.0% 18 18 100.0% 4 28.6% 4 4 100.0%

In building with intent to steal 185 141 76.2% 150 116 77.3% -35 -18.9% 15 12 80.0%

Theft 5019 2861 57.0% 4732 2456 51.9% -287 -5.7% 460 282 61.3%

Theft from motor vehicle 273 93 34.1% 305 50 16.4% 32 11.7% 34 16 47.1%

Reset 43 42 97.7% 46 47 102.2% 3 7.0% 4 5 125.0%

Embezzlement 13 19 146.2% 16 6 37.5% 3 23.1% 5 0 0.0%

Fraud 377 243 64.5% 510 259 50.8% 133 35.3% 58 27 46.6%

Others 61 14 23.0% 191 87 45.5% 130 213.1% 26 16 61.5%

GROUP 3 - TOTAL 7779 4022 51.7% 7976 3629 45.5% 197 2.5% 808 427 52.8%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 136 37 27.2% 134 55 41.0% -2 -1.5% 21 5 23.8%

Malicious Damage/Vandalism 3502 1070 30.6% 3160 954 30.2% -342 -9.8% 276 100 36.2%

Others 123 85 69.1% 131 80 61.1% 8 6.5% 16 5 31.3%

GROUP 4 - TOTAL 3761 1192 31.7% 3425 1089 31.8% -336 -8.9% 313 110 35.1%

SUB-TOTAL OF GROUPS 1 TO 4 12377 5818 47.0% 12120 5307 43.8% -257 -2.1% 1198 608 50.8%

GROUP 5 ~ Other crimesPublic mischief & wasting police time 84 84 100.0% 57 57 100.0% -27 -32.1% 10 10 100.0%

Escape or rescue from police custody or prison 10 10 100.0% 16 16 100.0% 6 60.0% 0 0 -

Resisting arrest or obstructing police officer 255 257 100.8% 216 216 100.0% -39 -15.3% 22 22 100.0%

General attempts to pervert the course of justice 96 94 97.9% 66 65 98.5% -30 -31.3% 5 5 100.0%

Sex Offenders' register offences 3 3 100.0% 4 4 100.0% 1 33.3% 0 1 -

Bail - Fail to keep conditions 666 657 98.6% 561 549 97.9% -105 -15.8% 46 45 97.8%

Possession of offensive weapons 264 254 96.2% 207 197 95.2% -57 -21.6% 19 18 94.7%

Drugs - supply, with intent to supply etc 237 234 98.7% 188 179 95.2% -49 -20.7% 10 10 100.0%

Drugs - personal possession 1842 1844 100.1% 1635 1631 99.8% -207 -11.2% 133 138 103.8%

Drugs - manufacture etc 56 59 105.4% 56 53 94.6% 0 0.0% 4 5 125.0%

Others 96 85 88.5% 78 71 91.0% -18 -18.8% 8 8 100.0%

GROUP 5 - TOTAL 3609 3581 99.2% 3084 3038 98.5% -525 -14.5% 257 262 101.9%

TOTAL OF GROUPS 1 TO 5 15986 9399 58.8% 15204 8345 54.9% -782 -4.9% 1455 870 59.8%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

13

Policing Dundee: Community Summaries ~ April ‘12 to January ‘13

SECTION 1: CITY CENTRE/MARYFIELD/EAST END Main areas of public concern: drug dealing/drug abuse, causing annoyance and housebreaking

CRIME Highlights

• Reduction of 26.2% in violent crime (16 fewer victims).

• Reduction in vandalism of 23.6% (78 crimes)

Performance alert! • Housebreaking continued to rise. 112.8%

increase in the number of crimes of do-mestic housebreaking recorded—from 39 to 83. (Differential at the end of December was 92%) 14 recorded in the month of January—highest monthly total to date this year.

DETECTION RATE Highlights

• Detection rate for violent crime improved from 75.4% to 77.8% against a reduced number of crimes.

Performance alert!

• Detection rate for crimes of dishonesty down from 63.6% to 52.5%

SECTION 2: LOCHEE/WEST END Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking

CRIME Highlights

• Reduction of 27.1% in crimes of violence (16 fewer victims)


• Improvement in detection rate for domestic housebreaking from 24.7% to 31.5%

STANDARDS OF SERVICE Highlights

• 86.4% of customers expressed overall sat-isfaction with the service provided - the highest percentage across LPA and the

only section above LPA target

PUBLIC PERCEPTION Highlights

• 83.4% of respondents rated their neighbourhood as a safe place to live—best result across LPA

SECTION 3: STRATHMARTINE/COLDSIDE Main areas of public concern: drug dealing/abuse, housebreaking and vandalism/graffiti CRIME Highlights

• Violent crime reduced by 43.5% (27 fewer victims)

• Crimes of dishonesty—reduction of 8.3% (81 fewer victims)


• 86.8% of customers received an update following their contact with the police to re-port a crime—best result across LPA

TARGETED COMMUNITY ACTIVITY Inspector Douglas Winter said:

‘The recorded crime statistics relating to Section 3 continued to make encouraging reading with almost all types of crime down in comparison to the previ-ous year. A very slight increase occurred with housebreakings to domestic property, which was a risk I previously highlighted. Some of the reductions were quite considerable, particularly in relation to violent crime, such as robbery. The challenge clearly is to try and maintain these low levels of crime, while ensuring that we take all opportunities to detect crimes reported to the police. Vandalism continues to be one of the crimes where detection can prove challenging and I would urge anyone wit-nessing damage being deliberately caused in the Strathmartine or Coldside areas to contact the po-lice. Most detections follow a response from the public and the police being alerted to crime occur-ring or having just happened. The public satisfaction surveys again provided very positive results. This is an opportunity for local peo-ple to express their views on how our officers re-sponded to and dealt with their enquiries. An im-provement in every category of Customer Satisfac-tion compared to the previous year shows that offi-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

14

Policing Dundee: Community Summaries ~ April ’12 to January ’13

cers are delivering a service, which is clearly being appreciated and acknowledged. While we all welcome the end of the winter, in Sec-tion 3 we do realise that annoyance calls are likely to increase with better weather. This will include motor cycles being used in an anti-social manner and being driven without all the legally required documents. I would urge anyone with information regarding indi-viduals or motor cycles involved in this dangerous pursuit, to call us or speak to any officer. One call or a single piece of information can often make all the difference.’

SECTION 4: NORTH EAST/BROUGHTY FERRY Main areas of public concern: housebreaking, drug dealing/drug abuse and speeding CRIME Highlights

• Reduction in crimes of violence of 50.0% (29 fewer victims) - best reduction across LPA

• A 34.5% decrease in vandalism (188 fewer crimes) - best decrease across LPA


• Improvement of 8.6 percentage points in the detection rate for violent crime from 81.0% to 89.7%

Performance alert! • 24.8 percentage point decrease in the de-

tection rate for domestic housebreaking from 46.2% to 21.3%


• Significant increase of 22.0 percentage points from 52.1% to 74.1% for customers who received an update on the progress of their enquiry—best result across LPA


• 92.2% of residents who responded stated that they felt safe walking alone in their neighbourhood during the day—best result across LPA

• 61.9% of respondents stated that they felt

safe walking alone in their neighbourhood after dark—also the best result across LPA

• 47.1% of respondents stated that they felt Tayside Police performed ‘very’ or ‘fairly’ well at providing a visible presence—best result across LPA..

TARGETED COMMUNITY ACTIVITY Inspector Kevin Williams said: ‘Our focus continued to be the reduction in overall crime and taking every opportunity in order to im-prove our detection rates. I was pleased to see that our determined approach and partnership work-ing with other agencies continued to deliver improved results in many areas. In addition, we maintained our improvements in relation to standards of service and public perception. I recognise that it is not easy to maintain these improvements but all the officers and staff who deliver policing in this area will continue to work hard towards our goals.’


15

POLICING DUNDEE

CRIME

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

Groups 1-4 6105 6429 -5.0% 1791 1773 1.0% 1605 1580 1.6% 1469 1611 -8.8% 1240 1465 -15.4%

- Detection rate 44.1% 46.2% -2.1 52.1% 57.1% -5.0 42.7% 43.9% -1.2 38.9% 41.9% -3.0 40.4% 40.3% 0.1

Violent Crime (G1) 152 240 -36.7% 45 61 -26.2% 43 59 -27.1% 35 62 -43.5% 29 58 -50.0%

- Detection rate 80.9% 77.9% 3.0 77.8% 75.4% 2.4 74.4% 84.7% -10.3 85.7% 71.0% 14.7 89.7% 81.0% 8.6

Indecency (G2) 166 196 -15.3% 67 68 -1.5% 34 41 -17.1% 40 41 -2.4% 25 46 -45.7%

- Detection rate 73.5% 54.1% 19.4 89.6% 67.6% 21.9 58.8% 53.7% 5.2 62.5% 53.7% 8.8 68.0% 34.8% 33.2

Dishonesty (G3) 4238 4114 3.0% 1412 1288 9.6% 1130 1058 6.8% 892 973 -8.3% 804 795 1.1%

- Detection rate 46.4% 51.6% -5.2 52.5% 63.6% -11.0 45.8% 48.4% -2.6 40.7% 42.4% -1.8 42.7% 47.4% -4.8

Mal Mischief, vandalism (G4) 1549 1879 -17.6% 267 356 -25.0% 398 422 -5.7% 502 535 -6.2% 382 566 -32.5%

- Detection rate 31.1% 29.6% 1.5 36.0% 28.4% 7.6 29.1% 25.8% 3.3 30.7% 36.6% -6.0 30.1% 26.5% 3.6

Robbery 53 59 -10.2% 21 18 16.7% 14 16 -12.5% 10 14 -28.6% 8 11 -27.3%

- Detection rate 73.6% 55.9% 17.7 66.7% 44.4% 22.2 64.3% 62.5% 1.8 90.0% 64.3% 25.7 87.5% 54.5% 33.0

Vandalism 1422 1742 -18.4% 252 330 -23.6% 356 382 -6.8% 457 485 -5.8% 357 545 -34.5%

- Detection rate 29.0% 28.5% 0.4 34.1% 26.4% 7.8 25.6% 24.9% 0.7 28.7% 36.1% -7.4 29.1% 25.7% 3.4

Domestic Housebreaking 414 326 27.0% 83 39 112.8% 92 81 13.6% 117 115 1.7% 122 91 34.1%

- Detection rate 28.0% 34.0% -6.0 27.7% 35.9% -8.2 31.5% 24.7% 6.8 32.5% 30.4% 2.0 21.3% 46.2% -24.8

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - JANUARY 2013

POLICING

DUNDEE

SECTION 1

City Centre,

Maryfield & East End

SECTION 2

Lochee

& West End

SECTION 3

Strathmartine &

Coldside

SECTION 4

North East &

Broughty Ferry

16

POLICING DUNDEE

Customer Satisfaction(*denotes a statistically significant change in results)

2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 93.4% 92.0% 1.4 92.5% 95.9% -3.4 95.0% 93.9% 1.1 91.7% 89.5% 2.2 94.5% 90.9% 3.6

First Contact: % of respondents provided

with the name of the person dealing with their

enquiry

85.0% 80.5% 80.6% -0.1 74.0% 86.2% -12.2 78.3% 78.6% -0.3 85.2% 80.0% 5.2 84.4% 80.3% 4.1

Updating the Public: Overall % of

customers who received an update on the

progress of their enquiry

65.0% 68.6% 57.7% 10.9* 66.7% 63.0% 3.7 67.7% 61.6% 6.1 66.7% 56.1% 10.6 74.1% 52.1% 22.0*

% of customers who received an update

following their contact to report a crime78.0% 72.7% 5.3 74.4% 76.9% -2.5 76.2% 72.1% 4.1 86.8% 74.4% 12.4 75.6% 68.6% 7.0


following their contact for reasons

other than to report a crime

52.1% 41.2% 10.9 50.0% 45.0% 5.0 52.2% 46.7% 5.5 44.1% 39.5% 4.6 70.6% 36.8% 33.8


85.0% 83.3% 80.0% 3.3 84.7% 85.5% -0.8 86.4% 82.8% 3.6 81.8% 76.3% 5.5 80.0% 78.1% 1.9

Response Rate

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JANUARY 2013

74/260 (28.5%)319/1080 (29.5%) 74/250 (29.6%) 82/300 (27.3%) 89/270 (33.0%)

POLICING

DUNDEE

SECTION 1

City Centre/

Maryfield/East End

SECTION 2

Lochee/

West End

SECTION 3

Strathmartine/

Coldside

SECTION 4

North East/

Broughty Ferry

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 92.0% to 93.4%.

- A minimal reduction in identifying the person dealing with the enquiry from 80.6% to 80.5%.

Updating the Public

- A statistically significant improvement in updating the public from 57.7% to 68.6%, the highest result across the force. This result achieves the force target set at 65.0%.

When analysed by reason for contact - 78.0% of those who reported a crime were updated compared to 72.7% the previous year. Similarly, a 10.9 percentage point

improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 52.1% received an update compared to 41.2% in 2011.

Customer Experience

- Improvement in overall customer experience from 80.0% to 83.3%.

17

POLICING DUNDEE

Public Perception(*denotes a statistically significant

change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

Neighbourhood as a safe

place to live

% of residents who rated their

neighbourhood as a safe place

to live

81.8% 84.8% -3.0 65.2% 74.3% -9.1 83.4% 84.7% -1.3 80.7% 81.7% -1.0 92.5% 91.8% 0.7

Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

70.1% 73.6% -3.5 60.0% 72.0% -12.0 77.1% 67.9% 9.2 74.4% 71.2% 3.2 67.9% 82.5% -14.6

Feelings of safety

% of residents who felt safe

walking alone in neighbourhood

…During the day 89.2% 90.5% -1.3 84.4% 91.4% -7.0 88.0% 88.9% -0.9 91.1% 87.3% 3.8 92.2% 94.1% -1.9

…After dark 48.2% 48.1% 0.1 31.0% 44.1% -13.1 46.7% 39.1% 7.6 47.1% 42.0% 5.1 61.9% 61.6% 0.3

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

52.2% 55.5% -3.3 68.9% 55.9% 13.0 51.5% 61.4% -9.9 52.7% 58.8% -6.1 40.3% 47.5% -7.2

Police Visibility

% of residents who perceived

that Tayside Police performed

'very' or 'fairly' well at providing a

visible presence

45.2% 39.2% 6.0 44.2% 42.8% 1.4 44.4% 36.5% 7.9 45.1% 36.2% 8.9 47.1% 42.6% 4.5

Top 3 issues that cause most

concern in neighbourhoods

Response Rate

Drug dealing/drug abuse (22.2%)

Housebreaking (15.6%)

Vandalism/graffiti (13.3%)

68/260 (26.1%)239/1080 (22.1%) 46/250 (18.4%) 67/300 (22.3%) 58/270 (21.5%)



Speeding (12.8%)





Youths causing annoyance

(12.8%)





DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JANUARY 2013

POLICING

DUNDEE

SECTION 1

City Centre/

Maryfield/East End

SECTION 2

Lochee/

West End

SECTION 3

Strathmartine/

Coldside

SECTION 4

North East/ Broughty

Ferry

18

POLICING DUNDEE: Crime in more detail PERIOD APR to JAN 2011/2012 2012/2013 January Alone


known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %

GROUP 1 ~ Crimes of Violence

Murder 2 2 100.0% 6 5 83.3% 4 200.0% 0 0 -



Serious Assault 106 84 79.2% 58 47 81.0% -48 -45.3% 7 5 71.4%

Robbery (Incl attempts) 59 33 55.9% 53 39 73.6% -6 -10.2% 6 2 33.3%


Pos of Firearm with intent to endanger life 6 4 66.7% 0 0 - -6 -100.0% 0 0 -

Abduction 4 3 75.0% 4 4 100.0% 0 0.0% 2 2 100.0%

Threats 1 1 100.0% 2 1 50.0% 1 100.0% 0 0 -

Others 5 3 60.0% 2 2 100.0% -3 -60.0% 1 0 0.0%

GROUP 1 - TOTAL 240 187 77.9% 152 123 80.9% -88 -36.7% 21 14 66.7%

GROUP 2 ~ Crimes of IndecencyRape 38 19 50.0% 32 21 65.6% -6 -15.8% 4 4 100.0%

Assault with intent to rape 0 0 - 2 1 50.0% 2 - 0 0 -


Lewd & Libidinous practices 31 12 38.7% 13 7 53.8% -18 -58.1% 1 0 0.0%

Public Indecency 17 8 47.1% 22 10 45.5% 5 29.4% 2 1 50.0%

Others 40 33 82.5% 41 42 102.4% 1 2.5% 7 7 100.0%

GROUP 2 - TOTAL 196 106 54.1% 166 122 73.5% -30 -15.3% 18 15 83.3%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 326 111 34.0% 414 116 28.0% 88 27.0% 46 11 23.9%


Housebreaking ~ commercial 134 33 24.6% 101 35 34.7% -33 -24.6% 9 3 33.3%


Theft, attempt theft from locked motor vehicle 208 50 24.0% 298 66 22.1% 90 43.3% 22 6 27.3%



In building with intent to steal 92 71 77.2% 95 73 76.8% 3 3.3% 7 4 57.1%

Theft 2680 1584 59.1% 2470 1349 54.6% -210 -7.8% 265 166 62.6%


Reset 25 24 96.0% 31 32 103.2% 6 24.0% 2 3 150.0%

Embezzlement 5 10 200.0% 7 5 71.4% 2 40.0% 1 0 0.0%

Fraud 164 99 60.4% 235 122 51.9% 71 43.3% 26 13 50.0%

Others 29 2 6.9% 98 34 34.7% 69 237.9% 14 5 35.7%

GROUP 3 - TOTAL 4114 2121 51.6% 4238 1965 46.4% 124 3.0% 444 236 53.2%



Others 72 44 61.1% 65 41 63.1% -7 -9.7% 7 0 0.0%

GROUP 4 - TOTAL 1879 556 29.6% 1549 481 31.1% -330 -17.6% 123 48 39.0%

SUB-TOTAL OF GROUPS 1 TO 4 6429 2970 46.2% 6105 2691 44.1% -324 -5.0% 606 313 51.7%










Drugs - manufacture etc 30 33 110.0% 29 26 89.7% -1 -3.3% 1 2 200.0%

Others 67 61 91.0% 43 40 93.0% -24 -35.8% 4 4 100.0%

GROUP 5 - TOTAL 1851 1828 98.8% 1535 1502 97.9% -316 -17.1% 153 158 103.3%



19

Policing Angus: Community Summaries ~ April ’12 to January ‘13

SECTION 1: FORFAR & KIRRIEMUIR Main areas of public concern: drug dealing/drug abuse, speeding & youths causing annoyance CRIME Performance alert!

• 44.4% increase in crimes of violence from 18 to 26

• Increase in crimes of dishonesty of 28.4% (125 more crimes)


• 95.8% of residents who responded to the survey stated that they felt safe walking alone in their neighbourhood during the day.

• 67.5% of residents who responded to the survey stated that they felt safe walking alone in their neighbourhood after dark.

TARGETED COMMUNITY ACTIVITY Inspector Ally Robertson said:

‘The figures continued to reflect an increase in crimes of violence and acquisitive crimes within the section. Detection rates, however, reflected that, by being highly visible and active in the community, these issues were being addressed. The survey results showed an increased perception of improved safety within communities which sug-gested that a higher police visibility was having a positive effect on public confidence. We are determined to reduce crimes of dishonesty by, not only preventing and detecting these of-fences, but working in partnership with other agen-cies to find the best solutions for the issues that af-fect those who commit such offences. This is a long-term objective but one I am convinced can be better managed for the benefit of all within the com-munity.’

SECTION 2: MONTROSE & BRECHIN Main areas of public concern: speeding, drug dealing/abuse & youths causing annoyance

CRIME Performance alert!

• 28.6% increase in vandalism from 217 to 279

DETECTION RATE Highlight

• 7.9 percentage point improvement in de-tection rate for domestic housebreaking from 35.0% to 42.9%


• A significant improvement of 16.4 percent-age points in the percentage of customers who received an update on the progress of their enquiry from 49.2% to 65.6%


• 98.6% of respondents stated that they con-sidered their neighbourhood a safe place in which to live.

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, speeding, youths causing annoyance and antisocial behaviour

CRIME Highlights

• All measures of recorded crime had re-duced or remained static. Overall, a 13.9% reduction for groups 1 to 4 equated to 136 fewer victims of crime.


• 92.5% of customers who responded to the survey stated that they were satisfied with the service provided by the police


• 22.8% of residents said they were con-cerned at becoming a victim of crime in their neighbourhood, a significant improve-ment of 30.5 percentage points on the re-sult at the same time last year (53.3%)


20

Policing Angus: Community Summaries ~ April 12 to January ’13

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: ‘I was pleased to see that the level of reported crime in the Arbroath area continued to reduce across ALL crime types. Significant effort has been made by lo-cal officers to reduce crime by offering sus-tained crime prevention advice to the community, by actively targeting known criminals and undertaking focussed patrols in vulnerable areas. There will be no reduction in this effort over the weeks and months ahead.

I would comment that detection rates are also hold-ing up well, in general, although we will look to make additional effort in order to resolve enquiries in re-spect of crimes of dishonesty and vandalism in par-ticular. I note that our detection rate in respect of rob-bery is down 25% on last year, but this should be tempered by the fact that it relates to 1 undetected crime, which is still under investigation.

The community tells us that vandalism is one of their main concerns and, therefore, I was pleased to see that a reduction of 17.2% had been achieved in this area. This equates to 58 less victims of vandalism in the Arbroath area.

From the customer satisfaction survey results it was evident that officers require to make more of an effort to ensure that they leave their name and contact de-tails with people whom they come into contact with, and we will strive to improve our performance in this area in the months ahead.

It is worthy of note that significantly less local people stated they felt likely of becoming a victim of crime (reduction of 30.5 percent points). This year, it has been one of our main objectives to reassure the pub-lic regarding their personal safety, and the safety of their property. This objective will remain a key focus for all officers for the foreseeable future.

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, youths causing annoyance, antisocial behaviour & dan-gerous driving

CRIME Highlights

• All measures of recorded crime had reduced or remained static. Overall, a 22.7% reduc-tion for groups 1 to 4 equated to 70 fewer

victims of crime. DETECTION RATE Performance alert!

• Deterioration in the detection rate for groups 1 to 4 from 37.7 to 28.6%

• Deterioration in the detection rate for vandal-ism from 40.1% to 22.3%


• A significant 17.8 percentage point improve-ment in the percentage of customers who stated they had received an update on the progress of their enquiry, from 68.2% to 86.0%


• 11.2% of residents said they were con-cerned at becoming a victim of crime in their neighbourhood, a significant 18.3 percent-age point improvement on the 29.5% re-corded at the same time last year.

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: ‘Crime ~ General crime levels in the Carnoustie/Monifieth section continued to drop significantly, but our detection rates are still causing concern and this must be addressed . To put this into some perspec-tive we have seen a drop of 22.7% in the number of crimes recorded in the main crime groups; this means 70 fewer victims which can only be good. Generally, crime is reducing so our ability to detect those responsible for crimes that do occur should increase and we must review all crimes to make sure all lines of enquiry are followed up.

Standards of Service ~ It was pleasing to note there

was a significant improvement in the proportion of people who had been appropriately updated regard-ing the progress of our enquiries, and the overall sat-isfaction levels remained high (86%). However, we will continue to strive for improvement in our service levels and hope this will be reflected in the figures in the months ahead. Public Perception ~ It was apparent that with crime levels dropping, and our efforts to detect criminals remaining generally high, members of the local com-munity are less concerned about becoming a victim of crime, or feeling unsafe after dark. We will con-

21

tinue to address this matter by ensuring that officers remain visible on patrol, in the areas where they are most required. It is also important that we communi-cate our successes and ensure that local people are informed of the improvements that are being made to tackle crime locally.’

SAFER COMMUNITIES December Update TARGETED COMMUNITY ACTIVITY Sergeant Fergus Storrier said: ‘Drug and Alcohol Prevention Officer, Arlene Munro, worked in partnership with Tayside Council on Alco-hol to visit local secondary schools in order to de-liver an alcohol awareness message to young girls. Using fashion as a tool, and with the support of de-signer Kerrie Alexander, the project saw girls learn about the dangers of alcohol and wider issues that can occur. The project was one of several running alongside the Focus on Alcohol Festive Campaign.

Dundee FC's Community Football Coaches contin-ued to work in partnership with local Community Of-ficers, Scott Anderson and Ally Smith in the Glens area of Forfar, to support a diversion scheme aimed at giving young people more to do in the area. The project will also generate a new football team for the area and will see a continuation of the project into 2013.

The Just Play project in Angus, which is a partner-ship between Angus Council and Angus LPA, ex-tended its reach in Angus with new team members being recruited to cover all areas. The scheme, which was piloted in Arbroath and is funded by Cashback by Communities from the Proceeds of Crime Act, uses play to engage with vulnerable families and their children. It has been held up as a pioneering model in early years work and interven-tions to address wider justice issues. It was also recently featured in the Times Educational Supple-ment.’

Policing Angus: Community Summaries ~ April ’12 to January ‘13

22

POLICING ANGUS

CRIME

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

Groups 1-4 2694 2630 2.4% 929 753 23.4% 688 594 15.8% 839 975 -13.9% 238 308 -22.7%

- Detection rate 42.9% 44.8% -1.8 42.4% 38.9% 3.5 44.5% 47.5% -3.0 46.2% 49.8% -3.6 28.6% 37.7% -9.1

Violent Crime (G1) 73 83 -12.0% 26 18 44.4% 14 12 16.7% 28 41 -31.7% 5 12 -58.3%

- Detection rate 91.8% 85.5% 6.2 92.3% 66.7% 25.6 92.9% 100.0% -7.1 92.9% 92.7% 0.2 80.0% 75.0% 5.0

Indecency (G2) 77 103 -25.2% 23 22 4.5% 24 19 26.3% 24 50 -52.0% 6 12 -50.0%

- Detection rate 84.4% 66.0% 18.4 69.6% 77.3% -7.7 100.0% 84.2% 15.8 66.7% 58.0% 8.7 150.0% 50.0% 100.0

Dishonesty (G3) 1527 1434 6.5% 565 440 28.4% 355 325 9.2% 491 533 -7.9% 116 136 -14.7%

- Detection rate 46.8% 49.6% -2.8 45.3% 43.0% 2.4 50.1% 53.5% -3.4 51.1% 57.6% -6.5 25.0% 30.1% -5.1

Mal Mischief, vandalism (G4) 1017 1010 0.7% 315 273 15.4% 295 238 23.9% 296 351 -15.7% 111 148 -25.0%

- Detection rate 30.5% 32.4% -1.9 31.1% 27.5% 3.6 30.8% 33.6% -2.8 32.1% 31.9% 0.2 23.4% 40.5% -17.1

Robbery 11 10 10.0% 5 2 150.0% 1 1 0.0% 4 5 -20.0% 1 2 -50.0%

- Detection rate 81.8% 80.0% 1.8 80.0% 50.0% 30.0 100.0% 100.0% 0.0 75.0% 100.0% -25.0 100.0% 50.0% 50.0

Vandalism 952 964 -1.2% 291 263 10.6% 279 217 28.6% 279 337 -17.2% 103 147 -29.9%

- Detection rate 29.6% 30.8% -1.2 32.0% 26.2% 5.7 28.7% 30.4% -1.7 30.8% 30.6% 0.3 22.3% 40.1% -17.8

Domestic Housebreaking 77 79 -2.5% 31 34 -8.8% 21 20 5.0% 18 18 0.0% 7 7 0.0%

- Detection rate 39.0% 36.7% 2.3 35.5% 35.3% 0.2 42.9% 35.0% 7.9 44.4% 44.4% 0 28.6% 28.6% 0.0

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.


POLICING ANGUSSECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

23

POLICING ANGUS


2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 95.3% 92.4% 2.9 95.8% 93.1% 2.7 95.6% 91.5% 4.1 97.4% 91.4% 6.0 92.4% 93.7% -1.3



enquiry

85.0% 82.3% 84.4% -2.1 81.0% 89.7% -8.7 87.2% 93.8% -6.6 77.8% 76.1% 1.7 85.0% 80.0% 5.0




65.0% 68.3% 61.2% 7.1 56.5% 60.8% -4.3 65.6% 49.2% 16.4* 66.7% 68.8% -2.1 86.0% 68.2% 17.8*


following their contact to report a crime84.2% 75.2% 9.0 71.4% 76.0% -4.6 79.5% 70.6% 8.9 86.1% 80.6% 5.5 95.3% 72.7% 22.6




44.3% 45.8% -1.5 44.1% 46.2% -2.1 40.9% 25.8% 15.1 40.7% 53.6% -12.9 57.1% 63.6% -6.5


85.0% 88.3% 83.6% 4.7 83.3% 78.2% 5.1 83.6% 80.0% 3.6 92.5% 90.5% 2.0 93.8% 84.7% 9.1

Response Rate 66/154 (42.9%)295/840 (35.1%) 73/212 (34.4%) 74/218 (33.9%) 82/256 (32.0%)

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JANUARY 2013

Caution should be exercised when interpreting the results at sectional level due to the very small subsample sizes.

First Contact

- An improvement in satisfaction with service at first contact from 92.4% to 95.3%. This result exceeds the force target set at 94.0%.

- A reduction in identifying the person dealing with the enquiry from 84.4% to 82.3%.

Updating the Public

- A statistically significant 7.1 percentage point improvement in updating the public from 61.2% to 68.3%. This result again exceeds the force target set at 65.0%.

When analysed by reason for contact - 84.2% of those who reported a crime were updated compared to 75.2% the previous year. A minimal reduction was evident in

relation to those whose contact was for reasons other than to report a crime whereby 44.3% received an update compared to 45.8% in 2011.

Customer Experience

- Improvement in overall customer experience from 83.6% to 88.3%, the highest result across the force.

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

24

POLICING ANGUS


change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change


place to live



to live

96.2% 93.1% 3.1 93.9% 89.7% 4.2 98.6% 98.4% 0.2 91.4% 83.8% 7.6 100.0% 98.8% 1.2






past year

85.4% 72.2% 13.2* 83.8% 74.4% 9.4 85.5% 72.9% 12.6 84.0% 63.2% 20.8* 88.9% 78.2% 10.7

Feelings of safety



…During the day 95.6% 96.9% -1.3 95.8% 96.5% -0.7 95.8% 98.4% -2.6 92.8% 93.3% -0.5 98.2% 98.7% -0.5

…After dark 65.9% 67.1% -1.2 67.5% 58.9% 8.6 57.8% 67.8% -10.0 60.0% 58.6% 1.4 82.6% 78.5% 4.1


victim of crime



their neighbourhood

22.5% 33.3% -10.8* 27.1% 31.3% -4.2 27.9% 20.0% 7.9 22.8% 53.3% -30.5* 11.2% 29.5% -18.3*

Police Visibility




visible presence

57.4% 48.6% 8.8 55.6% 50.0% 5.6 57.6% 56.0% 1.6 52.0% 36.1% 15.9 64.0% 50.8% 13.2



Response Rate

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JANUARY 2013


Speeding (14.3%)


(11.9%)

Antisocial behaviour (11.9%)

57/220 (25.9%)236/840 (28.1%) 49/190 (25.8%) 72/200 (36.0%) 58/230 (25.2%)

Speeding (22.9%)


(11.4%)

Antisocial behaviour (8.6%)

Dangerous driving (8.6%)

Speeding (19.6%)



(12.3%)


Speeding (15.6%)


(12.5%)

Speeding (24.1%)



(13.0%)

POLICING

ANGUS

SECTION 1

Forfar and Kirriemuir

SECTION 2

Montrose and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

25

POLICING ANGUS: Crime in more detail PERIOD APR to JAN 2011/2012 2012/2013 January Alone


known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %


Murder 3 2 66.7% 0 0 - -3 -100.0% 0 0 -

Attempted Murder 8 8 100.0% 8 8 100.0% 0 0.0% 0 0 -


Serious Assault 39 32 82.1% 28 26 92.9% -11 -28.2% 4 5 125.0%

Robbery (Incl attempts) 10 8 80.0% 11 9 81.8% 1 10.0% 0 0 -

Child Cruelty/Neglect 16 16 100.0% 18 18 100.0% 2 12.5% 8 7 87.5%

Pos of Firearm with intent to endanger life 0 0 - 0 0 - 0 - 0 0 -

Abduction 3 3 100.0% 4 4 100.0% 1 33.3% 0 0 -

Threats 4 2 50.0% 4 2 50.0% 0 0.0% 2 0 0.0%

Others 0 0 - 0 0 - 0 - 0 0 -

GROUP 1 - TOTAL 83 71 85.5% 73 67 91.8% -10 -12.0% 14 12 85.7%

GROUP 2 ~ Crimes of IndecencyRape 15 11 73.3% 9 4 44.4% -6 -40.0% 0 0 -

Assault with intent to rape 1 0 0.0% 1 1 100.0% 0 0.0% 0 0 -


Lewd & Libidinous practices 7 5 71.4% 2 7 350.0% -5 -71.4% 0 0 -

Public Indecency 8 5 62.5% 6 2 33.3% -2 -25.0% 0 0 -

Others 3 2 66.7% 8 3 37.5% 5 166.7% 2 1 50.0%

GROUP 2 - TOTAL 103 68 66.0% 77 65 84.4% -26 -25.2% 4 3 75.0%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 79 29 36.7% 77 30 39.0% -2 -2.5% 8 2 25.0%


Housebreaking ~ commercial 70 15 21.4% 84 14 16.7% 14 20.0% 6 0 0.0%


Theft, attempt theft from locked motor vehicle 32 4 12.5% 28 10 35.7% -4 -12.5% 3 2 66.7%


Convicted thief in poss.of tools etc. w.i. to steal 0 0 - 1 1 100.0% 1 - 1 1 100.0%


Theft 986 537 54.5% 958 518 54.1% -28 -2.8% 84 42 50.0%


Reset 3 3 100.0% 7 7 100.0% 4 133.3% 0 0 -

Embezzlement 2 3 150.0% 5 0 0.0% 3 150.0% 2 0 0.0%

Fraud 68 37 54.4% 102 41 40.2% 34 50.0% 10 1 10.0%

Others 5 3 60.0% 61 38 62.3% 56 1120.0% 9 10 111.1%

GROUP 3 - TOTAL 1434 711 49.6% 1527 714 46.8% 93 6.5% 146 65 44.5%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 23 9 39.1% 33 9 27.3% 10 43.5% 8 1 12.5%


Others 23 21 91.3% 32 19 59.4% 9 39.1% 6 3 50.0%

GROUP 4 - TOTAL 1010 327 32.4% 1017 310 30.5% 7 0.7% 98 20 20.4%

SUB-TOTAL OF GROUPS 1 TO 4 2630 1177 44.8% 2694 1156 42.9% 64 2.4% 262 100 38.2%




General attempts to pervert the course of justice 8 8 100.0% 16 15 93.8% 8 100.0% 1 1 100.0%




Drugs - supply, with intent to supply etc 31 32 103.2% 25 25 100.0% -6 -19.4% 0 0 -


Drugs - manufacture etc 10 9 90.0% 12 12 100.0% 2 20.0% 1 1 100.0%

Others 13 11 84.6% 26 22 84.6% 13 100.0% 2 2 100.0%

GROUP 5 - TOTAL 602 604 100.3% 573 567 99.0% -29 -4.8% 37 37 100.0%

TOTAL OF GROUPS 1 TO 5 3232 1781 55.1% 3267 1723 52.7% 35 1.1% 299 137 45.8%


26

Policing Perth & Kinross: Community Summaries ~ April ‘12 to January ‘13


SECTION 3: PERTH CITY Main areas of public concern: vandalism/graffiti, drug dealing/drug abuse and speeding CRIME Highlights

• Reduction of 17.1% for domestic house-breaking (13 fewer crimes)

DETECTION RATE Performance alert!

• Deterioration in detection rate for crimes of dishonesty from 61.0% to 50.9%

STANDARDS OF SERVICE Performance Alert

• A significant 16.0 percentage point fall in people who received an update on the pro-gress of their enquiry from 61.2% to 45.2%

• A significant 16.1 percentage point deterio-ration in customers who were, overall, satis-fied with the service provided from 87.0% to 70.9%

TARGETED COMMUNITY ACTIVITY Inspector Ian Martin said: ‘It was very pleasing to see the emphasis on crime reduction across the Section having a positive effect. The lower figure for housebreaking equated to 13 less victims having to endure the distress that results from this crime. Similarly, the downward trend for vandalism continued. Figures for violent crime also reduced with increased detection rates indicating that over 95% of these crimes had been detected. An area identified for improvement was the feedback given to complainers who had reported an incident rather than a crime. The reduction in this result could be tempered with the increase in satisfaction of those updated after reporting a crime. We will not however become complacent and will always strive to provide the best possible service regardless of whether the public have reported a crime or an inci-dent.’

SECTION 5: EAST PERTHSHIRE Main areas of public concern: speeding, house-breaking, youths causing annoyance

CRIME Highlights

• Best reduction in LPA for groups 1 to 4 of 16.5% (93 fewer crimes)

• Crimes of dishonesty down by 17.2% (59 fewer crimes)


• Fall in detection rate for Groups 1 to 4 from 45.7% to 39.2%


• 90.2% of East Perthshire customers sur-veyed stated they received an update fol-lowing their contact to report a crime - best result across LPA


• 100% of customers surveyed said they felt safe walking alone in the neighbourhood during the day—best result across LPA

SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: speeding, drug dealing/abuse and housebreaking CRIME Highlights

• Reduction of 43.3% for domestic house-breaking (13 fewer crimes)


• Fall in detection rate for Groups 1 to 4 from 43.0% to 32.8% over a similar number of crimes recorded

• Fall in detection rate for crimes of dishon-esty from 45.9% to 26.6%

• Deterioration in the detection rate for housebreaking from 33.3% to 11.8%


• A 21.5 percentage point improvement in customers who received an update following their contact other than to report a crime from 40.0% to 61.5%

27

Policing Perth & Kinross: Community Summaries ~ April 12 to January ‘13

SECTION 7: NORTH AND WEST PERTHSHIRE Main areas of public concern: speeding, house-breaking drug dealing/drug abuse

CRIME Performance alert!

• Increase of 44.3% in Groups 1 to 4 from 192 to 277


• 90.4% of customers surveyed stated that, overall they were satisfied with the service provided—best result across LPA


• 19.5% of respondents expressed concern at becoming a victim of crime in their neighbourhood—the lowest result across the LPA.

TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson said: ‘North and West Perthshire continued to be a low crime area therefore I would again highlight caution when interpreting percentage crime increases which can appear dramatic when dealing with such a small number of crimes. Whilst pleased to see a further increase in house-breaking detection rates, we cannot become compla-cent and must ensure that every available opportu-nity is taken to detect them. Despite the recent weather, speed detection work continued to be undertaken at identified locations throughout the section to reduce the number of com-plaints of this nature. Officers continued to provide a good quality of ser-vice to the public which was reflected in the excellent overall satisfaction rating given by our customers. The good results in this area were due to the high profile policing style undertaken by local officers. This will continue, however, the challenge will be to maintain these good results as we wish to make all members of the public feel safe in north Perthshire.’


28

POLICING PERTH & KINROSS

CRIME

2012-13 Result

2011-12 Result

% / p

p C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

2012-13 Result

2011-12 Result

%/pp C

hange

Groups 1-4 3321 3318 0.1% 1911 1879 1.7% 472 565 -16.5% 661 682 -3.1% 277 192 44.3%

- Detection rate 44.0% 50.4% -6.4 48.9% 55.9% -7.1 39.2% 45.7% -6.5 32.8% 43.0% -10.1 44.8% 35.9% 8.8

Violent Crime (G1) 120 123 -2.4% 85 86 -1.2% 17 16 6.3% 13 15 -13.3% 5 6 -16.7%

- Detection rate 90.8% 92.7% -1.8 95.3% 94.2% 1.1 88.2% 87.5% 0.7 69.2% 86.7% -17.4 80.0% 100.0% -20.0

Indecency (G2) 131 92 42.4% 55 38 44.7% 19 30 -36.7% 37 22 68.2% 20 2 900.0%

- Detection rate 78.6% 63.0% 15.6 63.6% 65.8% -2.2 110.5% 66.7% 43.9 78.4% 54.5% 23.8 90.0% 50.0% 40.0

Dishonesty (G3) 2211 2231 -0.9% 1291 1265 2.1% 284 343 -17.2% 448 484 -7.4% 188 139 35.3%

- Detection rate 43.0% 53.3% -10.4 50.9% 61.0% -10.1 32.7% 44.0% -11.3 26.6% 45.9% -19.3 43.1% 32.4% 10.7

Mal Mischief, vandalism (G4) 859 872 -1.5% 480 490 -2.0% 152 176 -13.6% 163 161 1.2% 64 45 42.2%

- Detection rate 34.7% 35.4% -0.7 33.5% 35.3% -1.8 36.8% 41.5% -4.6 36.8% 28.6% 8.2 32.8% 37.8% -5.0

Robbery 37 30 23.3% 33 28 17.9% 2 0 *** 2 2 0.0% 0 0 ***

- Detection rate 86.5% 83.3% 3.2 90.9% 85.7% 5.2 50.0% 0.0% *** 50.0% 50.0% *** 0.0% 0.0% ***

Vandalism 786 796 -1.3% 441 453 -2.6% 138 164 -15.9% 150 136 10.3% 57 43 32.6%

- Detection rate 33.1% 34.7% -1.6 32.9% 33.8% -0.9 35.5% 41.5% -6.0 32.7% 29.4% 3.3 29.8% 34.9% -5.1

Domestic Housebreaking 132 136 -2.9% 63 76 -17.1% 19 21 -9.5% 17 30 -43.3% 33 9 266.7%

- Detection rate 43.9% 35.3% 8.6 36.5% 38.2% -1.6 42.1% 38.1% 4 11.8% 33.3% -21.6 75.8% 11.1% 64.6

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.


POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North and

West Perthshire

29



2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 94.2% 97.0% -2.8* 91.6% 97.6% -6.0 97.2% 96.4% 0.8 94.6% 95.1% -0.5 93.0% 100.0% -7.0



enquiry

85.0% 85.9% 88.2% -2.3 85.1% 88.5% -3.4 88.3% 90.6% -2.3 85.2% 87.3% -2.1 84.4% 84.6% -0.2




65.0% 65.8% 64.6% 1.2 45.2% 61.2% -16.0* 75.3% 68.8% 6.5 70.0% 64.9% 5.1 74.3% 69.0% 5.3


following their contact to report a crime82.0% 74.5% 7.5 81.8% 70.0% 11.8 90.2% 75.0% 15.2 72.6% 82.5% -9.9 88.0% 66.7% 21.3




39.1% 50.7% -11.6 25.0% 50.7% -25.7 46.9% 56.0% -9.1 61.5% 40.0% 21.5 40.0% 71.4% -31.4


85.0% 81.8% 85.2% -3.4 70.9% 87.0% -16.1* 83.7% 83.2% 0.5 85.7% 84.2% 1.5 90.4% 84.2% 6.2

Response Rate

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JANUARY 2013

74/157 (47.1%)433/1080 (40.0%) 124/352 (35.2%) 111/255 (43.5%) 124/316 (39.2%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes.

First Contact

- A statistically significant reduction in satisfaction with service at first contact from 97.0% to 94.2%. This result achieves the force target set at 94.0%.

- Reduction in identifying the person dealing with the enquiry from 88.2% to 85.9%.

Updating the Public

- Improvement of 1.2 percentage points in updating the public rising from 64.6% to 65.8%. This result exceeds the force target set at 65.0%.

When analysed by reason for contact - 82.0% of those who reported a crime were updated compared to 74.5% the previous year. Conversely, a reduction was evident in

relation to those whose contact was for reasons other than to report a crime whereby 39.1% received an update compared to 50.7% in 2011.

Customer Experience

- Reduction in overall customer experience from 85.2% to 81.8%.

POLICING PERTH

& KINROSSSECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

30



change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change


place to live



to live

92.8% 93.5% -0.7 89.1% 84.5% 4.6 96.1% 96.9% -0.8 92.4% 96.2% -3.8 95.7% 100.0% -4.3






past year

77.0% 71.2% 5.8 75.7% 67.6% 8.1 81.0% 76.9% 4.1 73.8% 68.7% 5.1 80.6% 75.8% 4.8

Feelings of safety



…During the day 95.9% 97.0% -1.1 94.4% 93.3% 1.1 100.0% 98.9% 1.1 94.3% 97.7% -3.4 95.7% 100.0% -4.3

…After dark 63.4% 70.0% -6.6 54.3% 56.8% -2.5 65.3% 72.0% -6.7 67.4% 77.3% -9.9 69.1% 77.2% -8.1


victim of crime



their neighbourhood

28.9% 28.7% 0.2 39.0% 31.7% 7.3 27.4% 34.1% -6.7 25.5% 27.7% -2.2 19.5% 10.8% 8.7

Police Visibility




visible presence

52.4% 44.2% 8.2* 52.0% 40.8% 11.2 55.4% 44.2% 11.2 51.1% 49.5% 1.6 51.3% 34.5% 16.8



Response Rate

Speeding (20.0%)



47/160 (29.4%)324/1080 (30.0%) 92/330 (27.9%) 78/260 (30.0%) 107/330 (32.4%)

Speeding (20.0%)



Speeding (19.2%)



(11.0%)



(14.8%)

Drug delaing/drug abuse (9.8%)

Speeding (9.8%)

Speeding (30.2%)



(11.3%)

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JANUARY 2013

POLICING

PERTH &

KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North & West

Perthshire

31

POLICING PERTH & KINROSS: Crime in more detail PERIOD APR to JAN 2011/2012 2012/2013 January Alone


known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %


Murder 4 4 100.0% 1 2 200.0% -3 -75.0% 0 0 -



Serious Assault 35 32 91.4% 43 38 88.4% 8 22.9% 2 5 250.0%

Robbery (Incl attempts) 30 25 83.3% 37 32 86.5% 7 23.3% 2 5 250.0%


Pos of Firearm with intent to endanger life 0 0 - 0 0 - 0 - 0 0 -

Abduction 1 1 100.0% 6 6 100.0% 5 500.0% 0 0 -

Threats 5 4 80.0% 6 4 66.7% 1 20.0% 1 0 0.0%

Others 0 0 - 0 0 - 0 - 0 0 -

GROUP 1 - TOTAL 123 114 92.7% 120 109 90.8% -3 -2.4% 8 13 162.5%

GROUP 2 ~ Crimes of IndecencyRape 15 11 73.3% 31 23 74.2% 16 106.7% 1 5 500.0%

Assault with intent to ravish 1 1 100.0% 3 3 100.0% 2 200.0% 0 0 -

Indecent assault 46 32 69.6% 59 40 67.8% 13 28.3% 7 5 71.4%

Lewd & Libidinous practices 10 3 30.0% 6 14 233.3% -4 -40.0% 0 0 -

Public Indecency 14 6 42.9% 13 10 76.9% -1 -7.1% 2 0 0.0%

Others 6 5 83.3% 19 13 68.4% 13 216.7% 2 4 200.0%

GROUP 2 - TOTAL 92 58 63.0% 131 103 78.6% 39 42.4% 12 14 116.7%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 136 48 35.3% 132 58 43.9% -4 -2.9% 3 3 100.0%


Housebreaking ~ commercial 90 51 56.7% 95 32 33.7% 5 5.6% 13 4 30.8%


Theft, attempt theft from locked motor vehicle 100 39 39.0% 87 38 43.7% -13 -13.0% 6 3 50.0%




Theft 1353 740 54.7% 1304 589 45.2% -49 -3.6% 111 74 66.7%


Reset 15 15 100.0% 8 8 100.0% -7 -46.7% 2 2 100.0%

Embezzlement 6 6 100.0% 4 1 25.0% -2 -33.3% 2 0 0.0%

Fraud 145 107 73.8% 173 96 55.5% 28 19.3% 22 13 59.1%

Others 27 9 33.3% 32 15 46.9% 5 18.5% 3 1 33.3%

GROUP 3 - TOTAL 2231 1190 53.3% 2211 950 43.0% -20 -0.9% 218 126 57.8%



Others 28 20 71.4% 34 20 58.8% 6 21.4% 3 2 66.7%

GROUP 4 - TOTAL 872 309 35.4% 859 298 34.7% -13 -1.5% 92 42 45.7%

SUB-TOTAL OF GROUPS 1 TO 4 3318 1671 50.4% 3321 1460 44.0% 3 0.1% 330 195 59.1%

GROUP 5 ~ Other crimesPublic mischief & wasting police time 18 17 94.4% 24 24 100.0% 6 33.3% 6 6 100.0%


Resisting arrest or obstructing police officer 67 68 101.5% 76 76 100.0% 9 13.4% 9 9 100.0%


Sex Offenders' register offences 0 0 - 1 1 100.0% 1 - 0 0 -





Drugs - manufacture etc 16 17 106.3% 15 15 100.0% -1 -6.3% 2 2 100.0%

Others 16 13 81.3% 9 9 100.0% -7 -43.8% 2 2 100.0%

GROUP 5 - TOTAL 1156 1149 99.4% 976 969 99.3% -180 -15.6% 67 67 100.0%



32

33

C orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient

and effective service to the public. The challenging economic climate means that robust monitor-ing and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available re-sources . At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES AND ASSETS

34

HEALTH & SAFETY

� No ‘injuries during arrest’ recorded in January ~ the first time an injury-

free month has occurred in 13 years of recording!

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This pro-gramme does not prevent staff reporting concerns about suspected illegal activity by col-leagues, which is acted upon.

RESOURCES and ASSETS

Accidents and Violent Incidents 2012/13 2011/12 Change

Accidents to Police Officers and Staff 100 73 37%

Violence to Police Officers and Staff 277 304 -9%

Total 377 377 0%

Violent incidents to Police Officers resulting in lost time 5 7 -29%

Total number of incidents resulting in lost time 22 17 29%

Total number of days lost 390 745 -48%

Incidents reported to the Health & Safety Executive 9 10 -10%

Causation factors 2012/13% of

Total2011/12 % of Total

percentage

pt dif f

Road Traffic collisions 5 1% 9 2% -1

Manual handling 7 2% 2 1% 1

Slips, trips and falls 28 7% 19 5% 2

Training - in house and at the Scottish Police College 17 5% 4 1% 3

Exposure to violence 165 44% 176 47% -3

Assaults 62 16% 65 17% -1

Injuries caused by sharp objects 6 2% 5 1% 0

Injuries during arrests 50 13% 61 16% -3

Others 37 10% 36 10% 0

Total 377 377

Police

OfficersProbationers Police Staff

Special

Constables

Quarterly or

Monthly Total

Cumulative

Total

Positive

Results

Q1 16 8 2 0 26 26 0

Q2 13 13 1 0 27 53 0

Q3 18 21 1 0 40 93 0

Jan 3 10 2 0 15 108 0

35

SICKNESS ABSENCE


On target Below target

Last 3 months

Community Policing Div Nov Dec Jan

2012 - 13 3.6% 3.7% 3.9%

2011 - 12 3.9% 3.9% 3.8%

Dundee LPA Nov Dec Jan

2012 - 13 4.0% 4.2% 4.3%

2011 - 12 3.3% 3.4% 3.5%

Angus LPA Nov Dec Jan

2012 - 13 4.6% 4.8% 5.0%

2011 - 12 5.7% 5.5% 5.3%

Perth & Kinross LPA Nov Dec Jan

2012 - 13 3.1% 3.3% 3.6%

2011 - 12 4.4% 4.3% 4.3%

Working Days Lost

Apr to JanAve. per

person

Community Policing Div Days lost

Short 2931

Medium 1437

Long Term 4119

All Days Lost 2012-13 8487 6.8

All Days Lost 2011-12 8279 6.7

Percentage difference 3%

Dundee LPA Days lost

Short 1146

Medium 526

Long Term 1697

All Days Lost 2012-13 3369 7.4

All Days Lost 2011-12 2732 6.0


Angus LPA Days lost

Short 649

Medium 356

Long Term 1285

All Days Lost 2012-13 2290 8.6

All Days Lost 2011-12 2414 9.0

Percentage difference -5%

Perth & Kinross LPA Days lost

Short 786

Medium 344

Long Term 852

All Days Lost 2012-13 1982 6.2

All Days Lost 2011-12 2346 7.5


Colour Key

Target 4%Absence Rate

POLICE OFFICERS On target Below target

Last 3 months

Community Policing Div Nov Dec Jan

2012 - 13 5.3% 5.3% 5.4%

2011 - 12 3.7% 3.9% 4.1%

Dundee LPA Nov Dec Jan

2012 - 13 4.8% 4.9% 5.0%

2011 - 12 3.7% 3.8% 4.1%

Angus LPA Nov Dec Jan

2012 - 13 5.7% 5.8% 6.0%

2011 - 12 5.0% 5.6% 5.7%

Perth & Kinross LPA Nov Dec Jan

2012 - 13 5.4% 5.3% 5.4%

2011 - 12 2.5% 2.7% 2.8%

Working Days Lost

Apr to DecAverage per

person

Community Policing Div Days lost

Short 1257

Medium 904

Long Term 2910

All Days Lost 2012-13 5071 9.8

All Days Lost 2011-12 4096 7.4


Dundee LPA Days lost

Short 192

Medium 109

Long Term 297

All Days Lost 2012-13 598 8.9

All Days Lost 2011-12 560 7.7


Angus LPA Days lost

Short 103

Medium 119

Long Term 343

All Days Lost 2012-13 565 11.1

All Days Lost 2011-12 572 10.8


Perth & Kinross LPA Days lost

Short 81

Medium 52

Long Term 423

All Days Lost 2012-13 556 9.7

All Days Lost 2011-12 313 5.3


Colour Key

Target 4%Absence Rate

POLICE STAFF

36

TOIL AND MODIFIED DUTIES


POLICE OFFICERS

Time off in Lieu (TOIL) No of Hours No of Officers Average per Officer

Dundee 12431 473 26

Angus 9325 268 35

Perth & Kinross 11468 322 36

Others 7396 178 42

Total 40,620 1,241 33

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individual’s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 71 officers on modified duties as at 31st January. This accounted for 5.7% of overall police strength. The tables below relate to the number of officers throughout Tayside.

Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or ac-crued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 14th February 2013

POLICE OFFICERS

Modified (Light) Duties No of Officers Modified (Protected) No of Officers

Dundee 16 Dundee 6

Angus 9 Angus 3

Perth & Kinross 19 Perth & Kinross 2

Others 15 Others 1

Total 59 Total 12

37

STAFF TRAINING AND DEVELOPMENT

COURSES Cumulative

2012/13 Nov Dec Jan Apr to Jan

Number of courses held 161 112 338 1316

Maximum student places available 910 657 1720 8505

Total number of students attending 768 596 1419 7996

Percentage of uptake 84% 91% 96% 94%

Total number of training days delivered 1047 732 1495 8893

SATISFACTION

Apr - Jan

1074

Responses

The pre-course information was …

94.9%

96.1%

97.3%

The content of the course was …

99.4%

99.6%

99.9%

The course itself was …

99.0%

93.4%

98.1%

98.2%

99.3%

sufficient for my objectives

Last three months

To what extent do you agree with each of the following statements

relevant to my objectives

Taking everything into consideration, the course met my expectations

received in sufficient time

appropriate and with necessary detail

clear and easily understood

well structured

easy to follow

delivered effectively

well organised

the correct length


38


Force Contact Centre This year, the Force Contact Centre (FCC) experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a ‘Call Handling to Dispatch’ training migration plan has been implemented. These measures have had a very positive impact with ever improving results recorded in recent months both for emergency and non-emergency calls.

FORCE CONTACT CENTRE

January 2013 TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT 2012/13 2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call 94.3% 95.2% -0.9

Overall satisfaction rating for time taken to answer the phone - non-emergency call 89.9% 92.5% -2.6

% of respondents provided with the name of the person dealing with their enquiry 85.0% 83.7% 84.7% -1.0

% of respondents who were satisfied that the person dealing with their enquiry was

courteous and attentive98.6% 98.5% 0.1


knowledgeable96.1% 96.0% 0.1


able to explain what would happen next91.6% 92.8% -1.2

Customer Experience

Overall satisfaction rating for treatment at first contact92.7% 93.3% -0.6

Overall satisfaction rating for service provided at first contact 94.0% 94.4% 94.0% 0.4

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT: Jan

EMERGENCY 2012/13 2011/12 Change

Number of emergency calls 39654 42930 -7.6% 3871

Average speed of answer - emergency calls (%) (Target 90%)<10

secs88.1% 87.1% 1.0 89.4%

Average call duration (seconds) n/a n/a ~ n/a

Average number of contacts handled per hour (demand) n/a n/a ~ n/a

NON-EMERGENCY

Number of non-emergency calls 202935 206213 -1.6% 18498

Average speed of answer - non-emergency calls (%) <40

secs64.6% 83.2% -18.6 73.4%

Average call duration (seconds) n/a n/a ~

Average number of contacts handled per hour (demand) n/a n/a ~ n/a

Abandoned call rate (%) 9.8% 4.0% 5.8 6.8%

TAYSIDE CALLERS

April 2012 to January 2013

39

FLEET ~ JANUARY 2013 Budget Position @ (month in arrears) 2012/13 2011/12

Percentage

Point Change

Percentage of total spend 78.0% 78.7% -0.7

Vehicle Accident Reports

Accidental 148 171 -13.5%

Body Fluid 17 19 -10.5%

Mis-fuel 2 2 0.0%

Unreported 43 46 -6.5%

Vandalism 11 10 10.0%

Total 221 248 -10.9%

Accidents per Local Policing Area

Dundee 53 58 -8.6%

Angus 61 86 -29.1%

Perth & Kinross 60 58 3.4%

Headquarters Division 47 46 2.2%

Total 221 248 -10.9%

Fleet Mileage per Local Policing Area

Dundee 784,721.00 823,952.00 -4.8%

Angus 877,788.00 870,034.00 0.9%

Perth & Kinross 1,308,308.00 1,097,442.00 19.2%

Headquarters Division 756,438.00 753,201.00 0.4%

Total 3,727,255 3,544,629 5.2%

Average Fuel Consumption (mpg) per LPA

Dundee 34.0 31.2 2.8

Angus 33.5 30.9 2.6

Perth & Kinross 35.2 30.3 4.9

Headquarters Division 36.7 31.7 5.0

Average 34.9 31.0 3.8


40

FINANCE ~ JANUARY 2013

CARBON FOOTPRINT Carbon Management Plan (CMP)

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes).


April to December 2012/13 2011/12 Change (p.p/%)

Invoices processed within 15 days 48% 45% 3

Invoices processed within 30 days 94% 93% 1

Proportion of all payments made by electronic means 93% 91% 2

Invoices issued within 5 working days of receipt of request 99% 99% 0

Working days between period close and distribution of management reports 14 14 0%

Percentage of Payroll errors - related to Pay Section 74% 69% 5

Percentage of Payroll errors - related to provision of information 17% 17% 0

Percentage of Payroll unavoidable errors - related to advance payment 9% 14% -5

Total CO2 emissions from buildings, waste and transport

6,0575,813

5,5795,354

5,1394,932

4,7334,543

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Year

Emission (tonnes)

Emissions from building and street lights (tonnes) Emissions from transport (tonnes)Emissions from waste (tonnes) Emissions from water (tonnes)Target CO2 Emission (tonnes) Reduction

41


WHO TO CONTACT

Performance and Planning Unit

0300 111 2222

Email: [email protected]

www.tayside.police.uk

Twitter: @statspolice

This document is available on the force intranet and web site. It can be viewed there in large print by increas-ing the magnification on screen. You can listen to this document as a PDF file by click-ing on the ‘View’, menu, selecting ‘Read out aloud’ and ensuring your volume control is turned up.

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Documents

January 2013 - Performance Report