ModernWorkplaceLearning:

anewapproachfortoday’s

workplaceandworkforce

JaneHartAdultLearningSymposiumSingapore,1November2018

AGENDA

TheforceschangingtheworldofworkHowmodernprofessionalslearntodayTheneedforanewmodelofworkplacelearning

3…ischangingthenatureofjobs

AutomaCon

Source:FourwaysjobswillrespondtoautomaHon,MITSloanManagementReview4

KnowledgeisdoublingexponenCally…

Source:Thecomingknowledgetsunami,LearningSoluHonsMagazine,10October2017

5

Half-lifeofknowledgeisdecreasingexponenCally

“theamountofHmethathastoelapsebeforehalfoftheknowledgeorfactsina

parHcularareaissupersededorshowntobeuntrue”

engineeringdegree1930:35years1960:10years2018:2.5-5years

6

“Acollegedegreewillbeoutofdatebeforetheloanis

paidoff.”

7

Thereisnosuchthingasajobforlife…8

“theflexiblenatureofthemodernworkforcewilllikelyseea15-year-oldtodaynavigaHnga

porZolioof17jobs

in5differentindustries.”

www.100yearlife.com

Onlyalifeofjobs…

9

Source:Thecorporateimplica6onsoflongerlife,MITSloanManagementReview,March2017

10

“AsworkinglivesbecomemulC-stagedandthe

sequenceofthosestagesbecomesmorecustomized,individualswilltakean

interestinskillswithvaluethatextendsbeyondthe

currentemployerandsector.”

11

“Asworkinglivesbecomelonger,theneedfor

lifelonglearningwillincrease.”

12

Whatdoesitmeantobealifelonglearnerinthemodernera? 13

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

HowModernProfessionalslearn

A]endingconferences,webinars,otherevents

TakingaWebcourse

Takingclassroomtrainingande-learning

Doingthedayjob

InteracHngwithteamandothercolleagues

Feedbackandguidancefromthemanager

UsinginternalresourcesUsingWebresources

OUTSIDETHEWORKPLACE

INSIDETHEWORKPLACE

Receivingadailyflowofnewcontent

InteracHngwithprofessionalnetwork

Regularly

16

INSIDETHEWORKPLACE

OUTSIDETHEWORKPLACE

Regularly

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

WhyModernProfessionalslearn

A]endingconferences,webinars,otherevents

TakingaWebcourse

Doingthedayjob

InteracHngwithteamandothercolleagues

Usinginternalresources

Takingclassroomtrainingande-learning

Feedbackandguidancefromthemanager

UsingWebresources

Receivingadailyflowofnewcontent

InteracHngwithprofessionalnetwork

Toacquireanewbodyofknowledgeorskills

Tobecomecompliantorconformant

Tosolveaperformanceproblem

Tokeepuptodatewithwhat’s

happeningintheirindustryorprofession

Tolearntodotheirjoband(conHnuously)improvetheworktheydo

Forthejoyoflearning

ForinspiraHon Toinnovate Todiscovernewthings

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•  Classroomtraining•  E-Learning(i.e.onlinecoursesforself-study)•  Internalcompanyresources(e.g.documents,guides,etc)•  Knowledgesharingwithinyourteam•  Dailyworkexperiences(i.e.doingthedayjob)•  Managerfeedbackandguidance•  Coachormentorfeedbackandguidance•  ProfessionalnetworksandcommuniHes•  Conferencesandotherevents•  Regularblogpostsandnewsfeeds•  Webresources(e.g.videos,podcasts,arHcles)•  Websearch(e.g.Google)

Notimportant

QuiteImportant

Veryimportant

EssenCal

7thAnnualLearningintheWorkplaceSurvey

HowModernProfessionalsprefertolearn

18

personalexperience(notone-size-fits-all)

self-organizedandself-managed

(notdonetothem)

integralpartofdailywork(notjustaseparateacHvity)

HowModernProfessionalsprefertolearn

19

Dailyorvery

regularly

Interm

i]en

tly

FrequencyofLearning

HowthetoolsforPersonalandWorkplaceLearningcompare

Regularly

20

Regularly

Dailyorvery

regularly

Interm

i]en

tly

FrequencyofLearning

©C4LPT2018

HowthetoolsforPersonalandWorkplaceLearningcompare

21

TensionsPeoplewantpersonalizaCon;corporaHonswantconformity.Peoplewantflexibility;corporaHonswantstandardizaCon.

“Weexpectthepressurebuildingfromthesetensionstogrowintheyearsahead.Inresponse,companiesneedtoini6ateatop-to-bo@omredesignoftheirhuman

resourceprac6cesandprocesses.“

Source:Thecorporateimplica6onsoflongerlives,MITSloanReview,March2017 22

It’snotjustabout

modernizingtraining

ButseeingthebiggerpictureandthebiggeropportuniCes

It’saboutquesConingthetradiConalmodel

23

ThetradiConalworkplacelearningmodelisnotuptothenewworldofwork

Knowledgetransfer

One-size-fits-allapproach

L&DresponsibleforL&D

“Learning”managedcentrally

24

Knowledgetransfer

One-size-fits-allapproach

L&DresponsibleforL&D

“Learning”managedcentrally

Amodernworkplacelearningmodel

Learninghappensinmanydifferentways

AconCnuouspersonalexperience

Learningiseveryone’sresponsibility(employeesandmanagers)

L&D’sroletoenableandsupport

LearningmanagedbyindividualsPerformancemanagedbymanagers

25

Amodernworkplacelearningmindset

26

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

A]endingconferences,webinars,otherevents

TakingaWebcourse

Doingthedayjob

InteracHngwithteamandothercolleagues

Usinginternalresources

Takingclassroomtrainingande-learning

Feedbackandguidancefromthemanager

UsingWebresources

Receivingadailyflowofnewcontent

InteracHngwithprofessionalnetwork

AFrameworkofConCnuousImprovement,Learning&Development

OUTSIDETHEWORKPLACE INSIDETHEWORKPLACE

Regularly

27

Regularly

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

Anewviewoftechnologiesforlearning

OUTSIDETHEWORKPLACE INSIDETHEWORKPLACE

2-SUPPORTCONTINUOUSIMPROVEMENTATWORK

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

1-PROMOTECONTINUOUSPLANNEDLEARNING

28

A]endingconferences,webinars,otherevents

TakingaWebcourse

UsingWebresources

Receivingadailyflowofnewcontent

InteracHngwithprofessionalnetwork

Doingthedayjob

InteracHngwithteamandothercolleagues

Feedbackandguidancefromthemanager

Usinginternalresources

Takingclassroomtrainingande-learning

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

A]endingconferences,webinars,otherevents

TakingaWebcourse

UsingWebresources

OUTSIDETHEWORKPLACE

Receivingadailyflowofnewcontent

InteracHngwithprofessionalnetwork

AFrameworkofConCnuousImprovement,Learning&Development

1-PROMOTECONTINUOUSPLANNEDLEARNING

RaHonaleBuildself-relianceandself-sufficiency

CommitandmakeHmeExposetonewopportuniHes

Howtodecidewhattodo

HowtokeeptrackofwhattheylearnHowtoavoidinformaHonoverload

HowtoconnectthedotsHelpthemevidencetheirnew

knowledge,skillsandperformance

Adoptaformalprocessofprofessionalself-development

Regularly

29

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

Doingthedayjob

InteracHngwithteamandothercolleagues

Feedbackandguidancefromthemanager

INSIDETHEWORKPLACE

AFrameworkofConCnuousImprovement,Learning&Development

OUTSIDETHEWORKPLACE

2-SUPPORTCONTINUOUSIMPROVEMENTATWORKHelpmanagers

tobecomerolemodelstofosterlearnability

tobemoreofacoachthanabosstodeveloptheirownpeople

tobuildaknowledgesharing

cultureintheteam

Helpindividualstogetthemostoutoftheirmanager

tolearnfromtheirdailyworkexperiences

WorkwithteamstounderstandperformanceproblemsandidenHfythemostappropriate

soluHons

Regularly

30

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

Usinginternalresources

AFrameworkofConCnuousImprovement,Learning&Development

OUTSIDETHEWORKPLACE INSIDETHEWORKPLACE

Flexibleresourcesinavarietyofformats

Flippedclassrooms

Tech-friendlyworkshops

Drop-insessions

Immersivelearning(VR,AR&MR)

Guidedsociallearning

Takingclassroomtrainingande-learning

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

Regularly

31

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

Usinginternalresources

Takingclassroomtrainingande-learning

AFrameworkofConCnuousImprovement,Learning&Development

OUTSIDETHEWORKPLACE INSIDETHEWORKPLACE

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

Curatedailyresources

CreatedailyHps,challengesmicro-lessons

Curateascheduleofexternalevents:

conferences,Twi]erchats,webinars,MOOCsnetworkingevents

Createascheduleofinternalevents:

Lunch&Learns,livechats,Bookclubs

companynetworkingevents

Regularly

32

1-PROMOTECONTINUOUSPLANNEDLEARNING

Regularly

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

A]endingconferences,webinars,otherevents

TakingaWebcourse

Doingthedayjob

InteracHngwithteamandothercolleagues

Usinginternalresources

Takingclassroomtrainingande-learning

Feedbackandguidancefromthemanager

UsingWebresources

Receivingadailyflowofnewcontent

InteracHngwithprofessionalnetwork

AFrameworkofConCnuousImprovement,Learning&Development

OUTSIDETHEWORKPLACE INSIDETHEWORKPLACE

2-SUPPORTCONTINUOUSIMPROVEMENTATWORK

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

1-PROMOTECONTINUOUSPLANNEDLEARNING

33

Regularly

DailyorVeryregularly

Interm

i]en

tly

FrequencyofLearning

Anewviewoftechnologiesforlearning

OUTSIDETHEWORKPLACE INSIDETHEWORKPLACE

2-SUPPORTCONTINUOUSIMPROVEMENTATWORK

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

1-PROMOTECONTINUOUSPLANNEDLEARNING

self-selected tools (resources, networks

and services)

socialcollaboraConplahorm

a range of enterprise tools (integrated within the social collaboration platform)

to create a seamless working and learning environment

34

ModernWorkplaceLearning.com/cild/

35

FromHmetoHme

Dailyorvery

regularly

Interm

i]en

tlyAFrameworkofConCnuousImprovement,Learning&Development

tounderpinModernWorkplaceLearning

FrequencyofLearning

Receivingadailyflowofnewcontent

A]endingconferences,webinars,

otherevents

TakingaWebcourse

Doingthedayjob

InteracHngwithteamandother

colleagues

Usinginternalresources

Takingclassroomtrainingande-learning

Guidancefromthemanager

UsingWebresources

InteracHngwith

professionalnetwork

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

2-SUPPORTCONTINUOUSIMPROVEMENTATWORK1-PROMOTECONTINUOUSPLANNEDLEARNING

36

FromHmetoHme

Dailyorvery

regularly

AFrameworkofConCnuousImprovement,Learning&DevelopmenttounderpinModernWorkplaceLearning

FrequencyofLearning

Receivingadailyflowofnewcontent

A]endingconferences,webinars,

otherevents

TakingaWebcourse

UsingWebresources

InteracHngwith

professionalnetwork

1-PROMOTECONTINUOUSPLANNEDLEARNING

Helpindividualsorganizeand

managetheirowndailylearning

Helpindividualslearnsomethingneweverydayby

themselves

Helpindividualslearnperiodicallybythemselves

Adoptaformalprocessofself-development

Interm

i]en

tly

37

FromHmetoHme

Dailyorvery

regularly

AFrameworkofConCnuousImprovement,Learning&DevelopmenttounderpinModernWorkplaceLearning

FrequencyofLearning

2-SUPPORTCONTINUOUSIMPROVEMENTATWORK

Doingthedayjob

InteracHngwithteamandother

colleagues

Usinginternalresources

Guidancefromthemanager

Provideaperformanceimprovementconsultancyservice

Buildaknowledgesharingculture

HelpteamsuseacollaboraHonplaZorm

Helpmanagersenabledailylearning

Helpmanagersdeveloptheirpeople

Helpindividualslearnfromtheirdailywork

SupportreflecHvepracHcesatwork

Interm

i]en

tly

38

FromHmetoHme

Receivingadailyflowofnewcontent

A]endingconferences,webinars,

otherevents

TakingaWebcourse

Doingthedayjob

InteracHngwithteamandother

colleagues

Takingclassroomtrainingande-learning

Dailyorvery

regularly

Irregularly

Guidancefromthemanager

UsingWebresources

InteracHngwith

professionalnetwork

Helpindividualslearnperiodicallybythemselves

Adoptaformalprocessofself-development

Createandcurateaflowofdailymicro-content

Createandcurateascheduleofevents

andacHviHes

Offernewapproachestoclassroomtraining

SupportexperienHallearning

Facilitatemodernsociallearning

Runlearningcampaigns

Provideaperformanceimprovementconsultancyservice

Buildaknowledgesharingculture

HelpteamsuseacollaboraHonplaZorm

Helpmanagersenabledailylearning

Helpmanagersdeveloptheirpeople

Helpindividualslearnfromtheirdailywork

SupportreflecHvepracHcesatwork

AFrameworkofConCnuousImprovement,Learning&DevelopmenttounderpinModernWorkplaceLearning

1-PROMOTECONTINUOUSPLANNEDLEARNING

3-CREATEMODERNCONTENT,EVENTSANDEXPERIENCES

2-SUPPORTCONTINUOUSIMPROVEMENTATWORK

Createmodernresources

FrequencyofLearning

©C4LPT2018v3

Helpindividualsorganizeand

managetheirowndailylearning

Helpindividualslearnsomethingneweverydayby

themselvesUsinginternalresources

39