Jan RobatABN AMRO

Innovation & Technology – CIO Office

Digitalisation in Banking

2 juni 2017

These are some very exciting times for the financial industry

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New competitors and business modelsChanging client behavior

Rapidly changing market characteristics:

▪ New entrants▪ New fee structures▪ New digital currencies

Increasing regulation

Increasing pressure on IT landscape through accumulating regulation on:

▪ Risk control (e.g. Basel 3)▪ Data security & privacy▪ Standardization (e.g. IBAN)▪ Direct data reporting (e.g. ECB)

Advancing technology

Growing client expectations regarding:

▪ Pro-active personalised services▪ Seamless banking anywhere & anytime ▪ Security and transparency ▪ Increased self-control

Continuously unlocking of new opportunities:

▪ 24/7 mobile connectivity▪ Big data algorithms▪ The Internet-of-Things

Our future client interaction will increasingly intensify and diversify through IT

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Examples of daily actions by consumer clients that will have to engage with ABN AMRO’s IT systems

Automatic detection and payment of your subway

ticket

Evaluate and manage daily developments and proposals in the

evening

Have on-line meeting with your financial planner to

discuss mortgage renewal

Transmit health indicators for personalized insurance quote

Receive personalized investment advice

Transmit current energy consumption for

personalised quote

Ordering and payment of new groceries by your fridge after breakfast

Receive sales offers of your favorite shops based on your location

Pay your lunch with your finger vein print

To be able to handle future expectations, we started transforming our IT value chain

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Reduce number of applications and interfaces

Standardise hardware and software platforms

Decouple technically and functionally

Build an on premise dedicated cloud as part of hybrid cloud

Simplify and standardize organisational processes

Reduce ITComplexity

Improve Agility& Time-to-Market

Accelerate time-to-market through AGILE

Align organization along end-to-end value chains

Improve productivity through Next Generation Collaboration

tooling

Automate IT delivery and operations

Parallel to re-engineering our IT landscape, we are also transforming our way of working through AGILE

Security has become a totally different ball game due to fragmentation

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Our security concept is shifting from role-based (access because of your role) to attribute-based (what do we know)

Data is our most important asset and we are learning how to leverage it for more value

6

API - From closed systems to open eco-systems

The API Economy is changing the financial sector radically

The API economy has the potential to create new business models and challenge banks to create value by focusing on their unique capabilities.

What’s next: Blockchain and Artificial Intelligence

Blockchain and Artificial Intelligence help us to increase value from data

Opening Up!