Profile I have worked a variety of jobs in my life. Most of my recent experience is based in call centers work

and I have spent the majority of my working life working directly with customers. Through the years I

have learned a great deal about de-escalation, empathy, and superior customer service.

Experience

Help Desk Representative, IBM; Boulder, CO 2015-Present

I have worked as a contractor for the Forestry Department in their Help Desk. While working on this

contract I have learned quite a bit about Active Directory. I have also had the opportunity to utilize and

learn several new systems in a fast paced manner.

Technical and Roamer Support, US Cellular; Knoxville, TN – 2009-2014

My work in tech support allowed me to dive deeper into a variety of different technologies. While most

of the concentration was on cellular technology, it also required adaptability to new computer operating

systems, as well as the range of programs we worked

with on a daily basis.

Help Desk, US Cellular; Knoxville, TN –2006-2009

My two primary responsibilities at the Help Desk were taking escalated calls and helping to educate and

train front line support. While working in this position I had the chance to work in tandem with a large

number of other associates in order to solve difficult problems. After two and a half years in this

position, I was offered an opportunity to move to the technical side of things.

Customer Service, US Cellular; Knoxville, TN –2004-2006

My first position with US Cellular was as front line customer support. While in this position, I was

given the opportunity to hone my skills working with a team and becoming more self reliant. I handled

more than 100 calls a day, addressing a variety of issues. After two years of providing exceptional

customer service, I was given the opportunity to move up to the Help Desk.

Jamie Martin

11432 W Berry Avenue

Littleton, CO 80127

T 865-244-6573

M 865-337-3291

ottergrrl@gmail.com

Customer Service, Client Logic; Oak Ridge, TN – 2002-2004

I supported a number of different contracts, both in customer service and sales. While at Client Logic, I

pursued further learning opportunities in order to provide better service.

Education University of Phoenix – Associate Degree of Business, 2008

Skills I am highly skilled with computers, both Mac and PC. I have experience with multiple specialized

computer systems and programs. I am very empathetic and willing to go the extra mile to get the

customer what they need. I have many years of experience following very strict federal regulations on a

day to day basis.

References Ashley Goins - 865-679-0251

Casey Fenner - 865-2367790