James Gerard Comerford, B. Comm. # 34, 113 Queen Street, Niagara on the Lake, Ontario, L0S 1J0 647-289-3791; jamesgcomerfordrti1@gmail.com

Chief Operating Officer, Senior Consultant, Entrepreneur I fit easily and rapidly into diverse organizations. My greatest contributions are inspiring others to use hidden talents and actualizing creative solutions to challenges. My efforts consistently increase sales, customer satisfaction and profitability through better communication, and cross-functional teamwork; staff increase buy-in to organizational mission, values, and goals.

Summary:

Successfully directed $250 million (today’s $) business unit within Petro-Canada (increased

SOM and profits; reduced redundancies and rationalized network in highly-competitive market).

Led organizational change, organizational effectiveness, and/or best practice initiatives within 100+ organizations including Chrysler (Corporate Executives and Dealer Network), 35

government departments, Xwave Solutions and Canadian Manufacturer’s Association.

Co-founder of Health Solutions Company delivering improved health outcomes through Preemptive Care – which reverses disease causes and risk factors.

1 of 9 Consultants/Advisors selected to Chrysler’s (National) Action Advisor Leadership Team.

1 of 4 Trainers selected to Chrysler’s Atlantic Canada Customer One Cultural Change Team.

Led marketing development plans for multiple new products in transportation and health.

Subject matter expert in best practices, process redesign, and cultural change.

Developed/delivered training curriculum for multiple management development workshops

including DFO/CCG’s (10 day) MD1 Program for 250 frontline supervisors and managers.

Executive Coach, Mentor and Trainer.

Highly-developed selling and presentation skills.

Accomplished Facilitator and Public Speaker.

Talented Technical Writer – e.g. Strategic/Business Plans/H/R Plans, Take to Market Materials.

Transferable Skills

Inspiring people and organizations through periods of growth, setback, and change.

Building share of market while increasing bottom-line and customer loyalty

Aligning organizational offerings/service delivery with TRUE customer needs/market opportunity

Reducing redundancy and inefficiency without compromising customer experience.

Championing cultural change initiatives to increase quality and enhance customer experience.

Leading new product/service launch; taking existing ones to the next level. Building client focus, teamwork, consistency throughout network and multi-divisional operations.

Functional Experience

Operational Management and Leadership 20 years

Technical Sales and Sales Management 20 years

Marketing Management 10 years

Sales and Distribution Channel Development, Refinement, and Leadership 20 years

Project Management 15 years

Leading Cultural Change 15 years

Leading Continuous Improvement, Business Process Redesign, Best Practice Initiatives 15 years

Training and Curriculum Development 15 years

Organizational / Position Experience: President and COO, Replenishing Care Corporation Toronto, Canada June 2015 – Current RCC invented Replenishing Care: which integrates 9 standalone cellular health technologies/methods into a wellness and optimal performance solution. Lead role in market actualization. President and COO, Replenishing Care Technologies Inc. Toronto, January 2012 – Current RTI is an international distributor of wellness technologies. Role is everything that needs to be done.

Founder and COO, Whole Health Network, Loveland, Colorado October 2007 – December 2011 WHN was initially intent on changing the way health care was delivered in North America. Company is now a manufacturer and distributor of in-house technologies.

Co-founded the Company in 2004 with the goal of improving Health Outcomes at less cost.

Co-invented the Causal Care concept – and authored the thesis paper making the case for implementation.

Architected evolving best practice protocol library to align and deliver services matching true customer needs.

As Canadian President (04 to 2007) led outreach efforts into senior political circles before relocating to the US.

Built company through worst economic recession in history.

Responsible for all day-to-day operations – Clinic, Demonstration Center, (online) Store operation, Distribution Function.

Lead customer relationship /sales process with elite (UFC/NFL) athletes, health care providers and network members.

President, Back Kit Canada, St. John’s, NL, Canada, 2002 to 2004 The Back Kit is a home/self-care system for back pain - based upon proper pelvic and neck alignment.

Founded the company.

Developed comprehensive take to company and take to customer materials.

Recruited and trained health care professionals sales team in multiple US and Canadian cities.

The Back Kit became a core piece of WHN’s Back Pain and Joint protocols in 2004.

President, Enter Pride Professional Development Corp, St. John’s, NL, Canada, 1989 to 2002 Enter Pride was a best practice/organizational effectiveness training and consulting company

Founded company; lead consultant and trainer to 100+ private and government clients over 10+ years.

Developed all training and consulting services/products in response to unique client needs.

Sold/delivered average of 100+ training days ($1000/day) in tight market for 13+ years; 95%+ rated excellent/ very good

Selected to Chrysler’s Dealer Network National Action Advisor Training Team (9 in All Canada) 1994.

Selected to Chrysler’s Dealer Network Customer One Atlantic Canada Team (1 of 4) 1992.

Led service (CSI) and sales (SSI) performance improvement initiatives in multiple Chrysler dealerships 1995-96.

Created Client-Focused Teambuilding & Communication (CFTBC) cultural change and intervention process which better integrates the customer service, marketing and HR functions, builds teamwork and improves morale.

Led CFTBC processes with 50+ client organizations – including redefinition of mission statement and values, creation of key results, and initiation of continuous improvement plans to meet redefined (client service) performance standards.

Created a 6 module Best Practices Course to help Manufacturers Association Members implement “BP”.

Led/created an integrated Best Practices and Human Resource Plan to assist with Coast Guard divisional merger.

Executive coach to Dealer Principals, Deputy Ministers, Superintendents in multiple client organizations 1994-2002

Led retreats to improve morale, communication and operational performance.

Led performance management programs within 3 government departments, 1998-2000.

Conducted “360” assessments with executives to improve leadership, client service and supervisory skills.

Performed career transition counseling with displaced workers in the insurance and industrial sectors.

Delivered “core competency” Management Development program to 250 DFO/CCG frontline supervisors, 1997-2002.

Led Respectful/Harassment-Free Workplace training for Coast Guard fleet and shore personnel, 1999-2002.

Created Chrysler’s Leadership Challenge train-the-trainer (T-T-T), 1994.

Developed a suite of corporate training courses to enable a Calgary College position itself to target new audiences

Developed multiple train-the-trainer programs and facilitators’ tool kits to enable consistent delivery in multiple locations

Developed the curriculum for and delivered numerous subject matter workshops on topics including but not limited to leadership, supervision, communication, process improvement and embracing change. 1989 to 2002

District Manager /Customer Service Coordinator / Planning Analyst / Territory Supervisor Petro-Canada /Gulf-Canada, Regina, Vancouver, Calgary, Edmonton, Canada 1981 to 1989 Petro-Canada is a fully-integrated oil company that acquired Gulf Canada in 1985.

Held multiple positions of increasing responsibility leading sales networks of franchised and/or company owned facilities.

Company-owned and operated District Manager/2 Provinces; $250 M revenue (today’s $), 150 staff, $1M repair budget.

Retained sales and increased profits (by 10%) while leading rationalization of company-owned and operated network.

Pioneered customer service presence in Vancouver District 1986.

Led representation planning efforts for rural and urban markets in Saskatchewan, 1984 to 1986

Managed 40-location Distributor and Dealer Network throughout Northern Alberta 1981-1984.

Account Manager/Sales Representative, NCR and MAI, Calgary, Canada, 1978 to 1981

Professional Sales positions and client account management n the computer field

Education and Training Bachelor of Commerce Degree, 1978, Memorial University of Newfoundland and Labrador Myriad employment and/or consulting based Train-the-Trainer (T-T-T) coursework including:

NCR Sugar Camp Sales School, Dayton Ohio, 1978

Petro-Canada/Gulf Canada - extensive core competency workshops, 1981-89

ARMTC - The Technical University of Nova Scotia – extensive T-T-Ts, 1992-93

Chrysler: Customer 1, Action Advisor, and Leadership Challenge T-T-Ts, 1992-1995

Certified Trainer - CRG Learning Instruments, Vancouver, 1995

Client-Certified Trainer – Myers-Briggs Instrument, 1997

Certified External Facilitator, Respectful Workplace, Department of Justice, Ottawa, 2002

Employment Transition Coaching / Birkman True Colors – Right Management, Calgary, 2007