James Fortner500 Fairview RdGlassboro, NJ 08028

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JamesFortner@Comcast.net

SUMMARY

Electronics professional offering 15+ years of experience in hands on testing, provisioning, and supporting electronic equipment and associated systems in a telecommunications environment.  Extensive background in troubleshooting of various trouble faults. Strong technical and methodical aptitude with an innate ability to analyze, coordinate and synthesize data. Well versed in Microsoft Office suite using Windows 7.

EXPERIENCE

Technical Support Specialist, Tyent USASewell, NJ — 2014-2015

Technician and technical support for entire line of water ionizer products in North America.  Resolved dissatisfied customer complaints for BBB A+ rated company.  Completed evaluation and modification of equipment and component failures. Conducted quality control inspections of repaired equipment.  Diagnosed equipment problems using manuals, schematics, and various test equipment.  Trained customers on operation of installed equipment.

Property Manager/Proprietor, James EnterprisesGlassboro, NJ — 2008-2014

Responsible for being the first point of contact for both landlords and tenants and for ensuring that each tenancy runs smoothly from start to finish. Accomplished financial objectives by collecting rents. Maintained property by investigating and resolving tenant complaints. Executed any repairs authorized by property owner.

Facilities Technician, Verizon CommunicationsMillville, NJ — 1996-2008

Performed tasks necessary for service order and repair activity associated with sealed/unseated network facilities (copper and fiber) from central office frames to CPE systems. Provided installation and maintenance of voice, data, and ancillary equipment, and network services interpreting schematic work order drawings to determine job specifications and installation needs. Utilized various test equipment to analyze equipment trouble and take appropriate maintenance action. Interfaced with customers to further analyze installation and repair issues.

Technician, Statistical ResearchCherry Hill, NJ — 1995-1996

Skilled in the installation and repair of various RF monitoring equipment used to record the television viewing habits of end users. Excelled in optimization of equipment.

Bench Technician, NCS IndustriesWillow Grove, PA — 1992

Internship for Drexel University, acquiring knowledge in the testing and component repair of cable television outside equipment, such as Motorola RF amplifiers. Used oscilloscopes and Fluke multimeters.

EDUCATION

Wilkes University, Wilkes-Barre, PAAssociate Electrical Engineering/Engineering Management — 1993 - 1995                                                                                      Drexel University, Philadelphia, PAElectrical Engineering Undergraduate — 1991 - 1993                                                                                      Delsea Regional High School, Franklinville, NJHigh School Diploma — 1985 - 1991                                                                                      

SKILLS

Electronic equipment inspection. Calibration and instrumentation. High reliability soldering. Certified fiber optics splicer. Equipment installation/testing. Electrical circuitry. Customer training.

REFERENCES

Available upon request.