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Date : February 2011
Prepared by : Claude Duncan
VP Investment Promotions
JamaicaYour Nearshore Advantage
in
Access, Labour and Technology
**JAMPRO Confidential
Agenda
• Investor Assistance
• Why Jamaica : BPO Investment
• Contact Information
**JAMPRO Confidential
WHO WE ARE
Jamaica Promotions Corporation (JAMPRO)
Jamaica’s investment and export promotion agency
Established in 1988
Our Purpose
Attract and assist investors
Promote development of Trade and Industry
Strengthen and find markets for exporters
Work to improve country’s business climate
Work to improve country’s investment attractiveness
JAMPRO
Investor Assistance
**JAMPRO Confidential
Investor Assistance
• WHAT WE DO
– Investment enquiry/facilitation
• Provision of investment opportunities/profiles
• Provision of macroeconomic data
• Market intelligence/information
• Introductions to local providers of goods and services
• Access to our business library
• Identification of land and factory space
– Investment progression
• Assistance with Procedures, incentives and approvals
• Assistance with specialised permits
• High level access to government
• Project management and developmental support
• Business networking services
JAMPROInvestment Promotion
**JAMPRO Confidential
Investor Assistance
• WHAT WE DO…………cont.
– Investment implementation• Assistance with
– Investment Procedures, incentives and approvals
– Specialised permits
• High level access to government ministries and agencies via facilitation meetings
• Project management and developmental support
• Business networking services
JAMPROInvestment Promotion
**JAMPRO Confidential
Overview of Jamaica
QUICK FACTS ON JAMAICA
Population: 2.83 million.
The third largest Caribbean island.
Largest English speaking island in
the Caribbean.
GDP per Capita: US$8300.
Literacy Rate: 87.9%.
Democratically elected government,
every 5 years.
Source: Statistical Institute of Jamaica
**JAMPRO Confidential
Overview of Jamaica
The cultural
centre of the
Caribbean and a
melting pot of
creative wealth.
Usain Bolt
Sherone SimpsonBob Marley
Bold….Innovative…Talented
Team Xormis
**JAMPRO Confidential
BPO Outsourcing
WHY JAMAICA?
**JAMPRO Confidential
Easily Accessible Location
Source: JAMPRO
ICT: Why Jamaica
**JAMPRO Confidential
Sophisticated Telecoms Infrastructure
Multiple sub sea fibre routes
connecting Jamaica to the world
Image courtesy of LIME
Jamaica
To Miami - 1:30hrs
To New York - 3:00 hrs
To Los Angeles – 4:00hrs
Image courtesy of LIME
ARCOS
CJFS
MAYA
ECFS
Image courtesy of LIME Jamaica
Up to 4TB of unlit capacity
Source: Flow Jamaica and LIME network diagrams
ICT: Why Jamaica
**JAMPRO Confidential
Meeting today’s labour demands
Significant and Available Labour Pool
ICT: Why Jamaica
• English Speaking
• Labour Force – 1.3 Million
• Labour Force 20-34 age group – 487,000
• Unemployment rate - 11% (2009 est.)
Source: Statistical Institute of Jamaica (STATIN)
**JAMPRO Confidential
Preparing for future labor demandsThe e-learning Jamaica Project
ICT: Why Jamaica
Use of
electronics
applications
and processes
to learn11000
Teachers
trained and
deployed
Creating the
technology
versed high
school
graduate
Web Based learning …Computer Based learning…
Virtual Classrooms…Digital collaboration
162 public high
schools and 8
Teachers Colleges
equipped with
computers and local
area networks
**JAMPRO Confidential
Meeting today’s labour demands
ICT: Why Jamaica
Tertiary Level IT Graduates (computer
programmers and technicians)
800/year
IT Graduates from National Training Agency
programs with entry level computer literacy skills
12,000/year
Enrolled in Tertiary Level programs 60,000/year
In 2009 – students enrolled in terminal grade of
secondary school
40,000
approx.
In 2009 – students graduated with a degree from
a tertiary institution
18, 369
TRAINING SUPPORT
Custom Training programs
Partners with investors for employee training/certification.
Island-wide network for institutional and on-the-job training
Technical support and financing for training
RECRUITING SUPPORT
Assistance with Screening & recruitment of workers
Assesses/certifies on-the-job learners.
**JAMPRO Confidential
ICT: Why Jamaica
Government training support
The HEART TRUST Jamaica’s National Training Agency
**JAMPRO Confidential
Stable political environment
Military coup risk
Major insurgency/rebellion risk
Political terrorism risk
Political assassination risk
Civil war risk
Major urban riot risk
Ethnic Tensions
Threat or terrorism……etc.
Political rights/functioning of political
institutions
Freedom of association
Freedom of Political Rights
Freedom of Press
Freedom of Civil Society
Fair Electoral Process
Free movement of persons, information,
Fairness of judicial process…..etc.
WHAT WE HAVEWHAT WE DON’T HAVE
ICT: Why Jamaica
**JAMPRO Confidential
Government Support
Member of WIPO
Enactment of the Cyber Crime Bill
Training support through the National Training Agency
Signatory to all relevant international intellectual Property agreements
ICT: Why Jamaica
**JAMPRO Confidential
ICT: Why Jamaica
The Incentives
0 restrictions
on Repatriation
of foreign exchange
0%
Income Tax exemption on profits
in perpetuity
Employee training benefits
from HEART
0%
Import duty
exemption on capital equipment
**JAMPRO Confidential
In Summary
General Advantages
Lower Operating Costs Strong and educated workforce with
high unemployment Global Connectivity Govt. Support/ Incentives Stable economy and currency Low Attrition
Unique Advantages
True Near-shore (within 4 hours distance) Neutral English accent Close affinity with US, Canada, UK A proficient and scalable workforce Dedicated zones for BPO sector Ideal Work-Play destination
Customer service orientation
Potential as the #1 English Near-shore Hub for North America
Source: JAMPRO
ICT: Why Jamaica
**JAMPRO Confidential
The World View
**JAMPRO Confidential
Action 3: BPO "Offshore" Delivery Hot Spots
2008 Will Not Stay Static
South Africa
Doc. Man.,
CRM
Ireland
CRM and F&A
Hungary, Poland, Czech Republic, Romania
CRM, F&A, HR, Procurement
Chile
CRM
Mexico
CRM, F&APhilippines
F&A and CRM
Up & coming BPO delivery location
Current BPO "offshore" delivery location
Canada
CRM, HR, F&A
India
CRM,
F&A,
Insurance
Argentina
CRM
Brazil
CRM, F&A
Costa Rica
CRM, HR, F&A
Jamaica
F&A
China and
Vietnam
HR, F&A,
CRM
The World View
**JAMPRO Confidential
Companies that have made JAMAICA their “home”.
….and they are doing a range of contact
centre outsourcing activities
-Customer Service
-Debt Collection
-Tech Support
-Graphic Design
-Claims and Payroll processing
ICT: Why Jamaica
**JAMPRO Confidential
ICT: Why Jamaica
Dennis O’Brien, Founder of Digicel
“I could not recommend a better place for any foreign investor than Jamaica, given its
key location as a crossing point between North America and South America.”
“We have been welcomed with open arms by the Government and by Jamaica Trade &
Invest (JAMPRO) - the island’s promotion agency, in helping us establish our mobile
phone company.”
“Jamaica has the potential to become a strong destination for BPO and IT services.
While it is not a “one size fits all” location, the country currently has a relatively robust
contact center presence.
With significantly lower BPO pay scales, low attrition levels, a well-educated
population and convenient proximity to North America, it has the right ingredients for
success.”Ann Harts, President HartsGroup Inc.
**JAMPRO Confidential
GREENFIELD OPPORTUNITIES
Barnett Tech Park
Naggo Head Tech Park
Caymanas Lands
OUTSOURCING OPPORTUNITIES
Local BPO companies
Foreign Multinational companies
ICT: Investment Opportunities
Naggo Head Tech Park, Portmore - This Park located in the English-speaking Caribbean’s
largest middle–income dormitory community, has been home to BPO industry heavy-weights Affiliated
Computer Services and (ACS) and West Corporation for more than 5 years. There are 21 acres
earmarked by the government for the development of a technology park .
Caymanas ICT Park – The planned Caymanas Economic Free Zone (CEFZ), will accommodate
1500 acres of prime real estate and be home to the next great economic space for Jamaican enterprise .
Within this CEFZ, there are plans by the government to develop an ICT technology
park on 40 acres.
Barnett Tech Park, Montego Bay – This Private Sector ICT Freezone, will occupy
approximately 100 acres located in the Fairfield area of Montego Bay owned by Barnett Limited. Blue
Chip IT Company Vista Print, is already on board and will be constructing its Caribbean Headquarters on
11 acres at the site. There are further lots available for development.
**JAMPRO Confidential
GREENFIELD OPPORTUNITIES
ICT: Investment Opportunities
**JAMPRO Confidential
BARNETT TECH PARK
MONTEGO BAY
ST. JAMES
JAMAICA W.I.
OUTSOURCING OPPORTUNITIES
16 BPO Players
Range of Services
Accounting
Campaign Management
Payroll Benefits Administration
Telemarketing
Number of Verticals
Automotive
Insurance
Marketing
Consumer
Electronics
ICT: Investment Opportunities
**JAMPRO Confidential
Contact Us
……ON THE WEB
http://www.tradeandinvestjamaica.org/
………ON THE PHONE OR IN PERSON
HEAD OFFICE
18 Trafalgar Road
Kingston 10, Jamaica W.I.
Phone: +1 876 978 7755; 978-3337
Toll Free: +1 877 INVESTJA (468 4352)
Fax: +1 876 946 0090
email: [email protected]
MONTEGO BAY OFFICE
UGI Building, 30 Market Street, 2nd Floor,
Montego Bay, St. James
Jamaica W.I.
Phone: +1 876 952 3420
Fax: +1 876 952 1384
email: [email protected]
LONDON OFFICE
1 Prince Consort Road,
London SW7 2BZ, England
Phone: + 44 20 7 584 8894
Fax: + 44 20 7 823 9886
email: [email protected]
CANADA OFFICE
303 Eglinton Avenue East, 2nd Floor
Toronto, Ontario, M4P 1L3, Canada
Tel: 416-932-2200 (main), 416-598-3008
Fax: 416-932-2207 Toll-Free 1-877-744-2208
email: [email protected]
JAMAICA OVERSEAS
THANK YOU
JAMAICA
Your Nearshore Advantage in
Access, Labour and Technology
