Curriculum Vitae

Jack LeonardHome Address: 16 River Way, Christchurch, Dorset, BH23 2QW

Uni Address: 76 Sefton Park Road, Bristol, BS7 9AlDate of Birth: 24th September 1994

Mobile: 0117 318 2237Home: 01202 474750

E-mail: jackleonard94@gmail.com

Personal ProfileA hard working student currently studying towards a 2:1 in Marketing from the University of the West of England. My goal is to gain valuable experience in order to form a long career in marketing. I am a tenacious worker with strong communication skills, able to work as part of a team as well as unsupervised. Proven well-rounded customer service ability. Always seeking new challenges and striving to build new skills. Key Competencies Personal Strengths: Key Skills:Team orientated Passionate about marketing

Confident IT Literate

Able to work under pressure Customer focusedProblem solver Highly organised

EducationCurrently in my second year of my BA Honours degree in Marketing from the University of the West of England having achieved a 2:1 in my first academic year.

A-Levels (Brockenhurst College) - September 2011 to August 2013 Business Studies - BICT - BHistory - CComputing (AS-Level) - C

GCSE’s (Twynham School) - September 2006 to July 2011 Maths - BEnglish Language - AEnglish Literature - CHistory - AFrench - CBiology - BChemistry - CPhysics - BReligious Studies - A*Food Technology - C

Other GCSE Level QualificationsLevel 1 Cert for IT User (ECDL Essentials) Level 2 Cert for IT User (ECDL Extra) ECDL - passed all three examsOCR Level 2 Certificate for IT PractitionersOCR Level 2 Certificate for IT Practitioners (Software Development)

Employment History

Full Time - Mortgage Administrator Sept 2013 – April 2014 & May 2015 - August 2015

Nationwide – The Mortgage Works The world’s largest building society

Key Responsibilities: Processing release of property requests Helping customer service team with redemption queries Handling customer complaints Liaising with solicitors Quality checking colleagues’ work Releasing charges over properties Training new staff on processes

Experience and Achievements:

Dedication Regularly asking for overtime after work and at weekends.

Customer complaints

Praised by a customer making a complaint for being helpful and answering questions

Working hard Often praised by managers and asked to return the following summer

Responsibility One of two employees who handle our team's specialist task: release of property

New Challenges Taken on the challenge of first full time job as well as first office position.

Reasons for leaving:In May 2014, I left Nationwide in order to travel to South East Asia before moving to Bristol to start my University degree. I then returned to work the following summer in order to gain more experience and to save money for university.

Part-Time Retail Assistant – Menswear & Homeware Sept 2011 to May 2013Beales Bournemouth, a large prestigious department store

Key Responsibilities: Providing high standards of customer service to retail customers in store Cash handling Stock management Advising customer on purchase choices Managing complaints

Experience and Achievements:

Adaptability Adapted to very different product ranges and customer needs working in both the Menswear and Homeware departments.

Customer interaction

Praised by customers for being friendly and having a positive attitude. Praised by senior management for upselling, managing complaints and knowing when to escalate the complaints to senior management.

Multi-Tasking Undertook a major stock reorganisation unsupervised while balancing my other responsibilities at the till point.

Money handling Was given responsibility for opening and closing the tills during my shift. This involved following a complicated procedure to make sure all tills were to a company standard.

Valued employee In June 2012 Beales made all temporary staff redundant, however 2 months later I was phoned by Beales and invited to work in the Homeware department.

Reasons for leaving:In May 2013 I decided to leave Beales permanently in order to dedicate as much time as possible to my A-level exams.

Part-Time Barista June 2010 to June 2011 Costa Coffee Christchurch, an international coffee shop chain

Volunteering and Other Interests

TedX UWE I am currently volunteering as the speaker liaison for the first ever TedX event at UWE. The event is completely ran by students and after this first event on the 'Innovative Attitude' we are hoping this will carry on to become an annual event. My role is to work directly with the 9 speakers to make sure they have all the necessary information and support, arrange two speakers training days with an external presentation consultant, create speaker bios for our website and Facebook, as well as attend group meetings and help on the day itself to make sure everything runs smoothly with the talks.

Volunteering I am currently volunteering twice a month with Bernado's. My role is helping out on an Adventure Playground, playing with the children giving them a safe place to play while giving time for their families to seek support with Bernado's. To broaden my working experiences I also volunteered at my local library for the Summer Reading Challenge (2012). I supported library staff and helped children to get the most from the challenge. This gave me an opportunity to build professional working relationships and my communication skills with staff, parents and small children.

Cultural experience

After I left Nationwide, I spent 3 and a half months travelling Thailand, Cambodia, Vietnam and Laos. This was a fantastic opportunity to see the unique culture and history of South East Asia. I had many fantastic opportunities such as achieving my advanced PADI diving certificate as well as visiting amazing locations such as Angkor Wat and Halong Bay.

Other hobbies During my spare time I play guitar and enjoy listening to an eclectic mix of music. I have enjoyed music festivals such as Glastonbury, Reading and the Isle of Wight festival where the highlight was watching Bruce Springsteen complete an almost 3 hour set.

References available on request