Jack Henry & Associates, Inc. JHA Client Services Consulting Client Services... · 2020-02-22 · JHA Client Services Consulting SM Technology Planning ... • Understand your current

© 2018 Jack Henry & Associates, Inc.®1 © 2018 Jack Henry & Associates, Inc.®

JHA Client Services ConsultingSM

Technology PlanningDotty Jones, Solutions Architect Supervisor January 16, 2019

Jack Henry & Associates, Inc.®

© 2018 Jack Henry & Associates, Inc.®2


Dotty Jones, CISA

Solutions Architect SupervisorJHA Client Services Consulting℠

• 25 years of experience in the financial services industry• Been with JHA since 2007 and have provided guidance on strategic direction

for a number of our clients including our largest mid-tier clients. • Former Jack Henry Banking® customer responsible for IT and Deposit

Operations for both in-house and OutLink banks. As Information Technology Officer, was responsible for IT strategic planning, new technology decisions, and project management for several bank mergers


Technology Planning

• Why you need a Technology Strategic Plan• What is a Technology Strategic Plan• How to build a Technology Strategic Plan• Technology Planning Consulting Services


Technology Strategic Plan

• Will help ensure that you have a comprehensive roadmap to follow for managing and purchasing new assets

• Understand your current and potential technology usage• Align your technology goals with business objectives

Technology is just one part of an overall Strategic Plan.


• Identifies any gaps between your current state and desired future state, and then dictates how to close those gaps

• In other words, “How to get you from where you are to where you want to be”

What is a Technology Strategic Plan?


• Vision Statement

• Mission Statement

• Specific Goals

Components of a Technology Strategic Plan

Vision

Goals

Mission


Specific Goals

A strategic plan may include long-term as well as more short-term (ex. monthly or quarterly) goals. Objectives should be measurable and broken down into actionable steps.

The action plan for each goal should specify:1) Who is responsible for implementing the strategy2) Timeline for starting and ending the action3) How the outcome will be evaluated


Building Technology Strategic Plan - Step 1

First step is an assessment of your current state to identify “where you are today” • Hardware utilization• Software utilization• Software access/controls• Release management• Manual processes• Personnel resources


Building Technology Strategic Plan – Step 2

• Next, a SWOT analysis provides a foundation and context for developing strategy by examining the strengths and weaknesses within an organization as well as external opportunities and threats.


OPPORTUNITIES (+)

THREATS (–)

• New competitors within market • Limited pool of experienced sales staff

STRENGTHS (+) WEAKNESSES (–)

• Inexperience in the use of customer segmentation•Cumbersome onboarding process•Too many manual processesIN

TER

NAL

FA

CTO

RS

EXTE

RN

AL

FAC

TOR

S • Growth Opportunities in new markets• Use of emerging technologies

•Strong Marketing resources•Product integration to core•SME – Subject Matter Experts


Building Technology Strategic Plan – Step 3

Gap Analysis• Review of inventories (where you are) • Define future goals (where you want to go)• Noted variance/gaps

Roadmap = Strategic plan (how to get there)


Building Technology Strategic Plan Roadmap

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© 2018 Jack Henry & Associates, Inc.®13© 2018 Jack Henry & Associates, Inc.®

Technology Planning Consulting Services


Assessment • Technology Assessment

Plan Development

• Technology Strategic Planning

Implementation•Strategic Planning Implementation Liaison


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Technology Assessment

The Technology Assessment engagement is designed to review current technology use and look for opportunities to gain efficiency and leverage today’s technology.

Assess “current state” OR “where you are today”


Technology Assessment - Questionnaire









Plan Development




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Technology Strategic Planning

JHA Solutions Architect will deliver a customized Strategic Plan that includes:• Facilitation of a multi-day Strategic Planning session• Gap analysis • Findings and Recommendations • Action Item Tracking• Assistance with prioritization of strategic action items


Technology Strategic Plan – GAP Analysis


Technology Strategic PlanningDeliverables:• Kick-off call• Hardware/software assessment questionnaire• Onsite Strategic Planning Assessment/Planning Meeting• Creation and delivery of Findings and Recommendations

Report • Review of Findings and Recommendations (via WebEx)



Plan Development




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Strategic Planning - Implementation

The Strategic Planning Implementation engagement is designed to provide the bank a resource to oversee the Strategic Plan execution by acting as implementation liaison working closely with CRM, JHA Implementation coordinators/Project Managers, and bank personnel to monitor open issues throughout the duration of engagement.


Strategic Planning - Implementation Liaison• Assist with facilitation of a multi-month Strategic

Planning Engagement• Expert resource to assist the bank strategically with

project implementation• Act as a liaison between the bank and JHA Project

Managers when necessary.• Longer term engagement – typically 6-12 months


Strategic Planning - ImplementationDeliverables:• Review of pending installations including product

interdependences • Assistance with resource allocation across multiple

projects• Prioritization of strategic action items• Monthly strategic planning calls to include

• Monitor open issues related to projects• Review of strategic timeline



Strategic Timeline:



Strategic Plan:



JHA Client ServicesSM can help you with your Technology Strategic Planning needs.

Let us help you “get from where you are…to where you want to be”


Questions?



To learn more about

Technology Planning Consulting

[email protected]

mailto:[email protected]

Documents

Jack Henry & Associates, Inc. JHA Client Services Consulting Client Services... · 2020-02-22 · JHA Client Services Consulting SM Technology Planning ... • Understand your current