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INFORMATION PACKAGE

J14/7

LIBRARY ASSISTANT (PART-TIME) X 2

Information for Applicants: The details included within the Information Package are:

Position Details

Key Selection Criteria

Position Description

Please include the following items with your application:

response to each of the selection criterion

your curriculum vitae or resume

the names and contact numbers of two work related referees. These referees may be contacted without further reference to the applicant.

Proposed timeline for Recruitment Process:

applications close Friday, 21 March 2014

shortlisting week beginning Monday, 24 March 2014

interviews after Monday, 31 March 2014. Please Note: Applicants selected for interview are generally contacted by telephone within 15 working days of the closing date, however, this timeframe may vary depending on volume of applications received and selection panel availability. If you are not contacted please assume your application has been unsuccessful on this occasion. General Information Council reserves the right to discontinue the progress of a job applicant at any stage of the recruitment or selection process. Council may consider providing feedback to unsuccessful external applicants where a request has been made, however there is no obligation for Council to provide any further information. Fitness for Duties Health Assessments and other screening processes appropriate to the role shall be conducted to substantiate your ability to carry out the inherent requirements of the position for which you are applying. As part of the health assessment candidates will be required to undertake a drug test. Work Health and Safety To promote and encourage Work Health and Safety, Council is committed to a safe and healthy work environment, achieved through the promotion and development of safer and healthier work practices and conditions. All successful appointees will be expected to demonstrate the same level of work health and safety consciousness, and support and contribute towards risk management initiatives developed at this Council.

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Key Selection Criteria If you require information on how to successfully address the Selection Criteria, please refer to Lismore City Council’s website – Positions Vacant - Guidelines for Applicants. http://www.lismore.nsw.gov.au

Position Details

The Library Assistants are key staff members for service delivery to Library patrons and is located in the Arts, Tourism & Leisure Section within the Sustainable Development Directorate. Position objectives include but are not limited to:

To assist in maintaining and providing access to library collections to meet patron needs and organisational priorities.

Hours of Work – Library Assistant (Byron Bay) This is a permanent part-time position, averaging 19.66 hours per week. The following hours are to be worked over a three week roster:

Week 1 and Week 2: Monday 7 hours Thursday 7 hours Friday 7 hours Total: 21 hours

Week 3: Saturday 3 hours (Saturday is worked at Brunswick Heads Library)

Thursday 7 hours Friday 7 hours Total: 17 hours

Please Note: In addition to the core hours listed above, there is an expectation that you may be asked to work up to 35 hours a week to replace staff on leave. Hours of Work – Library Assistant (Mullumbimby/Brunswick Heads) This is a permanent part-time position averaging 23 hours per week. The following hours are to be worked over a three week roster:

Week 1 Monday 7 hours Tuesday 4 hours Thursday 7 hours Friday 4 hours Total: 22 hours

Week 2 Saturday 3 hours Monday 7 hours Tuesday 4 hours Thursday 4 hours Friday 4 hours Total: 22hours

Week 3 Saturday 3 hours Monday 7 hours Tuesday 4 hours Thursday 7hours Friday 4 hours Total: 25 hours

Please note: Saturday, Monday, and Tuesday are at Mullumbimby. Thursday & Friday are at Brunswick Heads. In addition to the core hours listed above, there is an expectation that you may be asked to work up to 35 hours a week to replace staff on leave. Salary Depending on Qualification(s) and experience, Council is offering a salary range from $23.20 (Grade 5 Entry) to $26.68 (Grade 5 Step 4) per hour for ordinary hours plus 25% loading on all hours worked on Saturdays and 50% loading on all hours worked on Sundays, with an opportunity for annual progression, plus 9.25% Superannuation. Conditions of employment are in the Local Government (State) Award 2010 and relevant Council policy, procedures and agreements and we offer a range of benefits including a training support program and additional study initiatives where appropriate.

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For Further Information For a confidential discussion or further information regarding this position please contact Brenda Anderson, Area Librarian, on (02) 6685 8540. Lismore City Council is an EEO employer committed to a diverse, safe and smoke free workplace

Submission of Applications

Applications will be received by email at positionsvacant@lismore.nsw.gov.au or submit On-line

via Lismore City Council’s Website www.lismore.nsw.gov.au – Positions Vacant

Additionally applications can be submitted as follows: Post: The General Manager, PO Box 23A, LISMORE NSW 2480 Fax: (02) 6625 0400 Applications close Friday, 21 March 2014.

To ensure you have read, understood and addressed the requirements for submitting an application for this position the following is provided for your assistance:

Have I read the Information Package?

Have I addressed and attached the Key Selection Criteria (where applicable)?

Have I provided the names and contact numbers of two work related referees?

Have I attached my curriculum vitae or resume?

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KEY SELECTION CRITERIA

J14/7 Library Assistant – Part Time x 2

Name: …………………………………………………………………..

I wish to apply for (please tick)

Library Assistant (Byron Bay) Yes

Library Assistant (Mullumbimby/Brunswick Heads) Yes

Both Positions Yes

Please note: In your application you must address the following Key Selection Criteria individually.

SC1 Proven experience in providing information to the general public, business contacts as well

as delivering effective customer service - both over the phone and over the counter. SC2 Demonstrated effective oral and written communication including negotiation and conflict

resolution skills. SC3 Proven ability to work effectively, both as a team member and independently within

established policies and procedures. SC4 Proven ability in setting priorities, scheduling tasks and meeting deadlines SC5 Proven computer knowledge in Microsoft Word, Excel, Outlook and integrated database

management. (Library Information System – SPYDUS will be highly regarded but not essential).

SC6 Demonstrated ability to align with the team and organisation’s values through the use of an

open and constructive communication style, and by displaying a strong sense of integrity. SC7 Demonstrated experience working within a team environment with a respectful and

supportive attitude to work colleagues. [open and honest communication style that shows understanding and respect for difference].

SC8 Demonstrated ability to align with the organisation’s values. [please provide examples of

how you demonstrate behaviours that would align with our organisation’s values]

Qualifications and Experience

SC9 Higher School Certificate or Equivalent

SC10 Current Class C Drivers Licence

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POSITION DESCRIPTION

Position Title: Library Assistant Job Code: TBC

Incumbent: Vacant

Business Directorate: Sustainable Development

Functional Unit: Arts, Tourism & Leisure

Position Reports To: Area Librarian

Staff Management: No

Band and Level: Salary Grade:

Band 1, Level 3 Grade 5

Allowances: Nil

Budget Responsibility: Nil

Date PD Reviewed: [September 2011) Consistent with evolving needs of the organisation, this position description may be reviewed and altered as part of the annual Performance Plan and Review Process.

Organisation Context of Position

The following broad headings reflect the strategic focus of the organisation. You will need to achieve outcomes and be accountable for delivering service based on: Best Practice Customer Service Communication Innovation Sustainability

Work Health & Safety

WHS Level Level 1

The specific WHS competencies expected of this position is to: Follow defined work health and safety policies and procedures relating to the work being

undertaken in order to ensure own safety and that of others in the workplace.

Code of Conduct

The incumbent of this position shall demonstrate ethical behaviour when carrying out their functions within the framework of the Code of Conduct at all times. The incumbent, by signing off on this position profile acknowledges that they have read and understood their responsibilities within the Code of Conduct.

Lismore City Council Employee Expectations

Participate as positive team players, support others and contribute in a cooperative and helpful manner.

Develop a working environment where honest behaviour, trustworthiness and open communication are encouraged and valued.

Produce consistently high quality outcomes. Show mutual respect, be flexible and show appreciation and encouragement of the efforts of

others. Champion a can-do attitude within Council - sharing our skills with others, and mentoring new

people who join us. Create a working environment where safety and wellbeing are priorities for all.

Making Lismore a great place to live and work

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Organisational Relationships and Position Objectives

The Library Assistant is a key member for service delivery to Library Patrons and is placed in the Arts, Tourism and Leisure Section within the Sustainable Development Directorate..

The primary objective of this position is to assist in maintaining and providing access to library collections to meet patron needs and organisational priorities.

Key functions include: communicating effectively with library patrons to meet their information needs; processing, sorting, filing and handling library materials; participating in process and service improvement projects in the team; and using automated information systems, databases and other technology for a range of processing and service tasks to ensure service and business targets are met.

Customers

Internal: Area Librarian Regional Library Manager Manager, Arts, Tourism and Leisure Other Council employees External: Members of the Public Local Businesses and Suppliers

Knowledge and Skill Requirements of the Position

Client service focus. Good interpersonal, teamwork and communication skills. Organisational abilities in setting priorities, scheduling tasks and meeting deadlines. Good numeracy, literacy, accuracy and attention to detail. Adaptability, ability to respond to change and a problem-solving outlook. Ability to file, retrieve, shelve and physically organise library materials in a high volume work

environment. Capacity to lift and move small loads. Ability to learn and apply relevant policies and procedures. Experience in direct service provision or collection processing in a library or information service

with high volume customer service. Skills and experience in I.T. applications including databases. Experience in cash handling. Ensure that all corporate records are fully and accurately captured and maintained, to comply

with legislative requirements and business needs. Undertake sustainable work practices that align with Council’s commitment to the principles of

sustainability. Capacity to work evening and weekend shifts.

Qualifications and Experience

Higher School Certificate or Equivalent Australian Citizenship or appropriate visa to work in Australia Current Class C Driver’s Licence

Accountability

The jobholder complies with operational requirements in cooperation with or under the supervision of other employees. Other employees or members of the public may be affected by the employee’s acts or omissions.

Physical Requirement of the Job

FREQUENCY CONSTANT +68%

FREQUENT Up to 67%

OCCASSIONAL Up to 33%

RARE Less than 5%

Sitting X

Walking X

Standing X

Bending X

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Physical Requirement of the Job

Squatting X

Climbing X

Kneeling X

Twisting X

Lifting X

Reaching X

Elevating arms above shoulder

X

Is there any requirement for manually lifting loads?:

X YES NO

Hand Manipulations Required? X YES NO

Repetitive Hand Movements? X YES NO

Simple Grasping? Right Hand X YES NO

Left Hand X YES NO

Power Grasping? Right Hand YES X NO

Left Hand YES X NO

Pushing Pulling? Right Hand X YES NO

Left Hand X YES NO

Fine Manipulation? Right Hand YES X NO

Left Hand YES X NO

Tick if these are requirements of the position:

Operating mobile plant Working with paints, solvents, oils, grease

X Light repetitive handling Confined spaces work

Animal control X Customer contact

Garbage collection X Screen based work (intermittent)

Cleaning Screen based work (constant)

UV exposed Administrative deadlines

Herbicide/Pesticide use Supervisory – administrative, planning, deadlines

Cooking Building trades work

Walking on Slopes/Hills/Gradients

Motor trades work

Walk on uneven surfaces Child Care

Working with bitumen X Library/Tourism/Hospitality

Working with concrete Exposure to dust or fumes

Cold environment Operating small plant

Climbing, working at heights

Position Incumbent……………………………………... Date …../…../….. Relevant Exec Director/Manager ………………………….………….. Date …../…../…..

LIBRARY ASSISTANT - SKILLS REQUIRED FOR THIS POSITION CORE C.1 Provide Service to customers in a public library environment within local government.

(Identifies customer needs and expectations and using appropriate communication skills, responds accordingly

to solve problems promoting a helpful and positive image of library and council staff.)

C.2 Work effectively in a public library environment within local government. (Work reflects

knowledge and understanding of the local government library environment with due regard for quality, performance standards, public safety and environmental procedures).

C.3 Follow defined Work Health and Safety Policies and Procedures. (Follow council and library

procedures for hazard identification and risk control, and raises WHS issues which need to be addressed).

C.4 Work with others in a regional public library in a local government environment. (Work reflects

a spirit of cooperation with others, providing assistance to co-workers and contributing to a positive work environment).

C.5 Access learning opportunities (Identifies relevant learning goals and in consultation with supervisor,

selects the most appropriate way of achieving these goals and facilitating workplace learning).

ENTRY POINT Knowledge and skills as outlined in the “Knowledge and Skill Requirements of the Position” section of this Position Profile. Note: This must be achieved before progression to the next step. E.1 Follow workplace procedures for reporting incidents, injuries, near misses, property

damage and workplace hazards. Workplace incidents (including injuries, near misses, property damage) are reported to immediate supervisor

and relevant incident report forms completed. Immediate supervisor is kept informed of progress of treatment and recovery following a workplace incident. Hazards within the work area are recognised and reported to designated supervisor/s.

E.2 Contribute to the management and improvement of corporate and personal work health and safety. Contribute to the control of identified workplace hazards. Safe work methods are followed in accordance with risk assessments and specific instructions. Display positive participation to team WHS discussions. Participate in relevant WHS training and apply knowledge and skills gained. Workplace procedures for dealing with emergencies are followed whenever necessary within scope of

responsibilities and competencies without putting self, co-workers and the public at risk. Issued Personal Protective Equipment is used, stored and maintained correctly.

E.3 Assist clients to access library services and facilities. Provide directional assistance to clients Escort library clients to the appropriate information within the library Assist clients using public access computers Access library databases and e-resources to introduce services Operate library equipment and technology systems such as photocopiers, public access pcs and WIFI

tickets advising and assisting clients with their use.

E.4 Assist with circulation services. Utilise the library management system to issue and return items Maintain accurate library patron fees and charges Collect patron fees and charges using cash register with attention to detail Maintain patron reservations Carry out shelving and shelf checking regularly

E.5 Provide information desk services including Assist clients with the use of OPACs Apply library collection knowledge to assist students and parents to locate information Provide library and literacy skills to enable clients to find information independently Assist clients in use of Internet, databases and eResources as required

E.6 Assist with programs, activities and promotion. Provide back up support to staff implementing activities Assist in the preparation of displays and exhibitions Assist with post activity clean up Support library outreach programs

E.7 Process and maintain information resources Cover, maintain and repair library resources Protect information resources appropriately and apply security measures in accordance with procedures.

E.8 Assist with the maintenance of the library environment. Organise and tidy the collection regularly Report cleaning needs as required Assist to keep the library tidy and well presented

ENTRY POINT (cont)

E.9 Contribute to own work performance and learning Accept responsibility for own work. Maintain acceptable work performance..

E.10 Work with others Communicate with team positively Remain aware of communication and staff notices via Intranet, emails, meetings etc. Contribute to team discussions Assist team members to achieve a task when needed. Share resources and library knowledge

E.11. Send and retrieve information utilising electronic resources.

STEP 1

1.1 Contribute to promotion, programs and related activities for clients. Assist in the preparation of programs and activities. Participate in programs and activities. Assist in the follow-up to programs and activities. Attend outreach events promoting library services

1.2 Contribute to client access to information. Determine client’s information requirements and ways to meet them. Provide information or refer appropriately Assist clients to access reserves and material from external sources. Assist clients to access required information directly. Operate electronic devices such as Audio Read Navigators Assist staff with Home Library Services resource selection

1.3 Develop reference and reader service skills. Remain aware of new library reference and information sources. Source and apply information on industry employment obligations and opportunities. Seek opportunities to update reference and reader development knowledge. Remain aware of new innovation and services.

1.4 Develop and use information literacy skills to assist customers Source literacy information Assess different types of literacy information. Prepare/present literacy information to clients. Continue to develop information literacy skills.

1.5 Contribute to own work performance and learning. . Participate in identifying and meeting own learning needs. Actively participate in workplace change and development. Provide support to para and professional staff as required for knowledge and skill development

STEP 2

2.1 Research and analyse information to meet customer needs. Analyse information needs. Conduct a reference interview if required Determine and implement assistance strategies. Ensure quality of customer service by seeking clarification and feedback Assist in selection of library materials for outreach services, displays and programs.

2.2 Contribute to collection development. Identify the information required. Review information available for access. Identify and assess options for obtaining information. Contribute to review of collection. Recommend or act on information acquisition or disposal with supervisor input Assist in data reporting, checking and correction

2.3 Use, evaluate and extend own information literacy skills. Remain aware of information, ideas and concepts. Communicate information, ideas and concepts with supervisor and in group team discussions Evaluate own work and skills for continued improvement. Extend own information literacy skills.

2.4 Prepare and Deliver Training. (Internet for seniors or other programs) Complete Train the Trainer Program. Prepare session. Instruct trainees. Review training provided. Provide opportunities for practice. Confirm trainee has reached required standard.

STEP 2 (cont)

2.5 Prepare programs, activities and services for clients and associated promotion Plan programs/activities. Prepare promotion material and displays Organise resources necessary to carry out the planned programs/activities. Conduct programs/activities. Evaluate programs/activities. Complete administration, documentation and reporting. Participate and attend outreach programs eg. HSC school visits, book week school visits, library resource

promotion. Branch coordinator for programs such as summer reading program, national year of reading. Participate in ongoing library programs or service e.g. housebound, story time, baby bounce, youth, school

holiday, human library, law talks, author talks, book club, community talks.

STEP 3 DOES NOT APPLY

STEP 4

4.1 Provide support to colleagues. Assist less experienced or new staff by providing readers advisory/ technology advice and ongoing support.

Establish a relationship with casual, new or less experienced staff member, volunteer or work experience student to provide ongoing support and advice

Provide feedback to supervisors regarding skill development or training needs of colleagues.

4.2 Provide induction/orientation to volunteers and work experience students. Complete training – TAAADEL301C – Provide Work Skills Instruction. Plan Induction session. Provide Induction session to new volunteer or work experience student using RTRL Introduction to library

skills booklet and appropriate council documentation Be prepared to provide induction sessions as required.

4.3 Coordinate delivery of an ongoing library program or service for a branch e.g. housebound, story time, baby bounce, youth, school holiday, human library, law talks, author talks, book club.

4.4 Completion of studies in Library and Information Science at Cert III level or higher

AND/OR

Alternative to Certificate III – completion of a 12 month program to share and learn about RTRL.

1 day on mobile library, 5 days at HQ – over a 12 month period, 5 days at a different branch

in a different council area – over a 12 month period, attend and participate in 4 outreach sessions in your area, present a ‘how to’ training session to some of the staff in the branch you visit’ or produce a display/exhibition, produce a report about your experiences, what you learnt, including one idea you will take back to your team, present your report and idea to a staff/team meeting, complete one of the three State Library online courses Web 2.0, Readers Advisory Training or Reference Training.

AND/OR

Always actively participates and assists in the provision of RTRL programs and activities,

positively promotes all RTRL services to library members and visitors, makes a genuine effort to be involved in RTRL change processes for example the conversion to Spydus and uptake eResources including databases and ebooks’.

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About Lismore City Council Lismore City Council is a progressive organisation located in the heart of the beautiful Northern Rivers of NSW. Lismore is renowned for its lifestyle opportunities and stunning natural environment with only 20-30 minutes drive to the beautiful beaches of Byron Bay, Ballina and World Heritage listed rainforests including Nightcap National Park. Council provides services to over 45,600 residents and manages a budget of approximately $129 million. Lismore is the commercial and cultural hub of the region. It provides many of the region’s major services and its shopping and sporting facilities, hospitals and schools serve residents of much of the surrounding area.

Values begin with a V but start with you…… Lismore City Council’s values were developed following a 5 month period of consultation during 2012 - developed by the people, for the people. Staff and elected members were involved in workshops and Reference Groups contributing to the development of the organisation’s values. The Values were launched on 12 December 2012. The implementation of the Values over the next few years will include: 1. recruiting staff that align with our values 2. using our values when reviewing staff performance 3. developing expected behaviours for each position that align with our values 4. considering our values in decision making processes 5. including our values in our planning documents.

Library Services Richmond Tweed Regional Library provides a dynamic regional library service across four Local Government Areas: Tweed Shire, Byron Shire, Ballina Shire and Lismore City. While it is administered by Lismore City Council and is placed within the Arts, Tourism and Leisure Section of the Sustainable Development Directorate, it has its own management structure.

Employee Benefits Benefits of working at Lismore City Council may include: Employee Initiatives A range of work/life balance initiatives aimed at maintaining a healthy work/life balance Salary sacrificing benefits Superannuation – 9% Employer contribution A range of benefits under Council’s Employee Health and Fitness Program Employee Assistance Program – confidential professional counselling Education Assistance and Career Pathing Uniforms where appropriate Generous Leave Arrangements Flexible leave arrangement provisions including Carer’s Leave, Maternity Leave, Parental

Leave, Compassionate Leave, Study Leave arrangements Annual Leave - 4 weeks per each year of service Sick Leave – 3 weeks per each year of service Long Service Leave after completing 5 years of continuous service Facilities and Services Free car parking at work locations Goonellabah Sports & Aquatic Centre (GSAC) & Lismore Memorial Baths – take advantage of

our special arrangement for Lismore City Council Employees. Membership can be processed through payroll deduction.

Committed to a diverse, safe and smoke-free workplace

At Lismore City Council we value and support our staff to achieve excellence and recognise the contribution of each

person to the team.

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We cultivate a sense of belonging for everyone. We are honest and build trust between each other. We consider our actions and our reactions to others. We are understanding, caring and respectful of differences. We are accountable for all that we do and support others in their

responsibilities.

Show mutual respect

We are determined, disciplined, consistent and realistic. We plan, prepare and take ownership of our efforts. We show leadership through professionalism. We support each other to achieve our best. We work safely together.

Strive to do our best

We are passionate about the work we do. We improve and look for better ways to do things. We care about each other and our community. We recognise and reward hard work. It’s ok to have fun.

Love doing what we do

We encourage participation and inclusion in all our communications.

We are transparent, fair and accountable. We are trained to do our jobs well. We communicate respectfully.

Connect, listen and learn

Values begins with V, but start with you.