Jurij SvajgerOslo, January 2009

Is the central national rehabilitation organisation in Slovenia, with programs of complex rehabilitation for persons with physical disabilities, as well as vocational rehabilitation. It unites medical and psyshosocial programs, research and

education in the field of rehabilitation..

Basic information about the Institute and Vocational Rehabilitation Centre

Institute VR CentreNumber of employees > 500 50Number of clients/Year 15000 700Budget 20 mio € 2 mio €

Rehabilitation programs

•Clinical hospital for physical medicine and rehabilitation(several departments)

•Vocational rehabilitation centre

•Centre for prosthetic and orthotics

•Outpatient rehabilitation service

•Rehabilitation engineering

Vocational evaluationprograms

Training and employmentprograms

•Department of rehabilitation of amputees •Department of rehabilitation of persons after bone fractures, with rheumatoid diseases and peripheral nerve lesions •Department of rehabilitation of persons after traumatic brain injury, with multiple sclerosis and neuromuscular diseases •Department of rehabilitation of persons after cerebral stroke •Department of rehabilitation of persons with spinal cord lesions

•Department of (re)habilitation of children

Medical doctor: consequences of the patient’s disease matched to the demands of the workplace

Social worker: the persons position in the world of work/employment, with regard of the level of his or her rights and social support systems

Psychologist: intellectual, emotional, psycho-social abilities, potentials and obstacles

Occupational therapist: psycho-motor and motor abilities and skills assessment

Vocational assessment specialist : VA, work samples (Workfactor, Ertomis, own development)

Members of Vocational Evaluation and Training teams

Target groups

Persons with physical disabilities, completing programs of medical rehabilitation in the Institute (sent by doctors from medical rehabilitation programs)

Persons with any sort of disabilities that are going to be assessed by the pension board (referred by GPs)

Unemployed persons with physical disabilities and visual impairments referred by employment agencies

Young people with disabilities, finishing elementary education

Others as judged by different referral agencies

Number of clients in VRC

700 clients per year in allunits and programs

600 clients in vocational evaluation programs

100 clients in vocational training programs

37%

10%

53%

Employment service

Pension insurance

Medical insurance

Duration of VE and training programs: Tailored to the client’s abilities and needs

Vocational Assessment - two weeks (10 working days, 8.00 – 14.00)

This can be shortened or expanded according to the individual’s needs, as the team understands them.

In the cases of employed clients, additional time to visit the employer and check the real-life possibilities and working requirements

Final report (rehabilitation plan) - within 14 days from the conclusion of the procedures.

Vocational rehabilitation training and employment program - 3 to 12 months, depending on individual’s needs

Cooperation with:

Ministry of Labour, family and social affairs.

(Institute is according to new legislation responsible for development of professional standards at the national level)

Health insurance, Pension Insurance, Employment services International cooperation (EPR, RI, UN Division for Social policy

and development….) Other vocational rehabilitation service providers Service users associations Professional associations Employers Education organisations (Universities)

Experiences with Quality Standards:

ISO 9001:2000 for Vocational rehabilitation and supporting processes(since August 2005)At the QS implentation 14 process was defined and documented For each process the following were defined:

Responsibilities Procedures Documents Indicators

In 2006 The Institute was invloved in pilot testing of EQUASS implementation,

In 2007 QS ISO 9000 was expanded to the Centre for prosthetic and orthotics

Experiences with Quality Standards:

In 2008 ISO 9001:2000 was implemented in Clinical hospital for physical medicine and rehabilitation

- Spinal Cord Injury Department.

HACCP (ISO 22000:2005), Hazard Analysis and Critical Control Points (handling, preparation, and storage of food)

EQUASS Excellence (EQRM) (Vocational rehabilitation in 3 different locations) - since November 2007

In 2009 implementation of ISO 9000 to all clinical departments

Any questions?

Thank you!