J Organisational Performance Quarterly Report July ... · The average for the July - September quarter was 214 LIBRARY Performance Indicator Description UOM Frequency Target Actual

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Quarterly Report 30/09/2011

Goal 1. A city PLANNED for the FUTURE

Goal Description

We work to create an attractive city, with quality buildings and spaces, accessible travel and transport, and a community that has the services and facilities it needs for now and the future.

CAPITAL IMPROVEMENT

Performance Indicator

Description UOM Frequency Target Actual Comment

Asset Renewal Program for 2011-2012

Renewal expenditure in line with approved budget across all asset classes completed by 30 June 2012

% Quarterly 25 25 Expenditure $4.417M vs Quarter 1 Budget $7.154M (62%) and vs Financial Year Budget of $28.619M (15.5%). Progress is adequate considering standing start from July and initial planning phase involved.

New Libraries and redevelopment of the Council Offices

Council decision and commencement of Stage One of New Libraries and redevelopment of the Council Offices

# Quarterly 1 1 Works during first quarter include design of the new facility and continuing negotiation on the development agreement.

New Municipal Building Project - Dandenong

Secure Development Agreement for the new Municipal Building in line with project timeframes.

# Quarterly 1 1 Development agreement negotiation underway and on target for completion within the timeframes set with the Heads of Agreement. Lyons Architects Engaged. Concept Design Phase Completed. Half-way through Schematic Design. Design Development to be completed prior to Christmas. Construction Documentation commences 3 January 2012.

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COMMUNITY SPORT & RECREATION



Aquatic Plan Noble Park Swim Centre completed and operation monitored.

% Quarterly 25 25 The Noble Park Swim Centre is progressing well with anticipated completion in late January 2012. Designs are in preparation for the water slide improvements. A competition has been held seeking a new name for the Centre.

REVITALISING CENTRAL DANDENONG



Continued support for Implementation of the Revitalising Central Dandenong Urban Masterplan.

Masterplan implementation targets and milestones reported

# Quarterly 1 1 The Revitalising Central Dandenong Project Control Board receives a monthly status report which details targets and milestones. VicUrban update Councillors each month via Councillor Briefing Session on key issues.

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Quarterly Report

30/09/2011

Goal 2. A THRIVING and CREATIVE city

Goal Description

We work to create a place where people of all ages and backgrounds can reach their potential, gain the skills and education they need for success in life, and be part of a prosperous economy where trade, manufacturing and business activity flourishes.

BUILDING SERVICES



Investment in City monitored Prepare quarterly reports on residential, commercial and industrial building investment as measured by value of building permits issued

# Quarterly 1 1 132 Commercial/Industrial permits issued with a value of $ 73,747,882 313 Residential permits issued with a value of $54,226,637

BUSINESS NETWORK



Actively promote the City as a business and investment destination.

Conduct activities that promote and support ‘Manufacturing Week’ in May.employment.

# Quarterly 1 1 No specific activities undertaken this quarter.

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BUSINESS NETWORK



Create a better ‘match’ of the available labour pool with both current and future employment needs.

Two targeted education-industry activities delivered in partnership with other stakeholders.

# Quarterly 1 1 Held the Annual 'Lunch with the Winners' - a valuable and well-recognised partnership event between South East Business Network (SEBN)/South East Melbourne Manufacturers Alliance (SEMMA)/South East Local Learning & Employment Network (SELLEN) which this year showcased young business achievers to more than 220 secondary students, teachers and industry representatives from the region.

Improve management and operational skills of local business by providing relevant knowledge and tools to ensure current and future business growth and sustainability.

Deliver suite of activities specifically designed to support and strengthen the role of women in business.

# Quarterly 1 1 Showcasing Women in Business (WIB) event held 1 September featured Anne-Maree Huxley on 'Living the Dream' and WIB Network held September addressed Coaching vs Mentor and incorporated tour of 'Dolls House Exhibition at Heritage Hill. New program of activity for 2012 currently being developed and fund-raiser for Cancer scheduled for October.

Improve management and operational skills of local business by providing relevant knowledge and tools to ensure current and future business growth and sustainability.

Maintain a suite of six core network groups plus specific progams / common interest groups that engage business and meet their needs.

# Quarterly 1 1 Core network / common interest groups for the quarter included: 2 x General Manufacturing; South East Quality Network; Export / Globalisation; Women in Business; Manufaturing Excellence; OH&S and Manufacturing 'Open Forum. Two of the Open Forums held were on 'Winning Business' and 'Carbon' and will continue in a series / program format over coming months.

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ECONOMIC DEVELOPMENT



Economic Development Strategy Reporting on key action plan milestones # Quarterly 1 1 In July the results of the City of Greater Dandenong Economic Resilience study was presented to key stakeholders as a platform to encourage external engagement in achieving the economic resilience elements in the new Local Economic Employment Strategy (LEED).Achieving many of the LEED milestones are ongoing activities but two specific actions this quarter are a continuing commitment to the South East Melbourne Innovation Precinct (SEMIP) to assist local businesses to take up new technologies and research transition to a knowledge economy and an initial study to identify the extent of the social sector in Greater Dandenong.

REVITALISING CENTRAL DANDENONG



Revitalising Central Dandenong Residential Attraction Strategy

Number of residential dwellings approved in the declared project area.

# Quarterly 50 0 Zero dwellings approved within this period July - September 2011. A reflection of the current residential property market.

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Goal 3. A HEALTHY COMMUNITY and ENVIRONMENT

Goal Description

We work to create a healthy and connected community, and a clean, safe and friendly environment, where people take responsibility for each other and how their lifestyles affect the rest of the world.

INFRASTRUCTURE PLANNING



Traffic & Transport – Implementation of Road Safety Strategy 2010-2014

Implement the 2011/12 action plan of the Road Safety Strategy 2010-2014; by June 2012

# Quarterly 1 0 The Road Safety Strategy is in draft and will be endorsed by Council during the next quarter. No action plans have been implemented.

INFRASTRUCTURE SERVICES



Provide asset management maintenance services to local communities

Percentage of customer requests responded to within timeframes

% Quarterly 90 82 Requests YTD:4,170 Requests Completed on Time: 3,461 Completion Rate on Time: 82% Administrative processes are being reviewed as it would appear the service delivery is being achieved in response to customer requests; however this is not being reflected with the close off in the system.

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INFRASTRUCTURE SERVICES



Improve the appearance of city streets

Report number of street trees planted in the quarter [annual target of 1,250]

# Quarterly 1 1 1,558 trees have been planted this quarter. 724 trees were planted as part of a capital works project along main roads within the municipality. The remaining 834 were naturestrip infill planting. YTD Total: 1,558

Rapid response removal of reported graffiti from council property.

Report on removals completed within service standard targets of 95% generally, and 100% for offensive graffiti

# Quarterly 1 1 Rapid removal of graffiti with in prescribed timeframes was: This Quarter: 99.27% YTD Total: 99.27% Result reflects the time spent with the contractor emphasising the importance of timely removals.

Environmental sustainability initiatives to minimise waste sent to landfill.

Percentage of residential waste diverted from landfill

% Quarterly 47 47.05 Household diversion rates of waste from landfill are: This Quarter: 47.05% YTD Total: 47.05%

REGULATORY SERVICES



Monitor compliance of Food Businesses operating in the municipality

Number of premises inspections conducted - report on number in the quarter and YTD against annual target of 2500 inspections

# Quarterly 625 715 715 Inspections completed this quarter, which exceeds target by 14.4% YTD Total: 715

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REGULATORY SERVICES



Provide immunisation services to the community

Number of children immunised - report on number per quarter and YTD against annual target of 6500 per annum

# Quarterly 1625 4,685 4,685 immunisations delivered this quarter. Good attendance at infant sessions and immunisation rates in this group over the last 12 months see City of Greater Dandenong having the highest rates for the South East Metro region. Immunisation rates in secondary schools have dropped and initiatives to improve are being investigated. This outcome is 288% above YTD target YTD Total: 4,685

PLANNING & DESIGN



Municipal Environmental Strategy on Biodiversity, Water, Waste and Transport.

Report on progress against strategy # Quarterly 1 1 State of the Environment Report will be presented to Council on 10 October 2011. Significant Key Indicators included in the report will be: Corporate Greenhouse Gas Emissions for 2009 down 3% on previous year; water usage trending down; household waste collection increasing, and waste diverted from landfill exceeding state govt targets; Sustainable Transport - significant increases in bike/ shared paths network - 78 km off road; 43 km on road (marked) and 15km on road signed).

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Quarterly Report

30/09/2011

Goal 4. A city of RESPECT

Goal Description

We work to create a community where people feel secure, supported, valued and cared for; where they can take part in community and civic life; and where people enjoy each others’ differences.

COMMUNICATIONS



Corporate Planning: Essential Services Commission KPI's

Manage the implementation, collection of data and reporting on the new ESC KPI's for local government. Integrate the ESC service indicators into corporate planning.

# Quarterly 1 1 No longer applicable as the Local Government Services Report Initiative has been cancelled by the State Government.

COMMUNITY CARE



Strengthening volunteerism in the city.

Number of volunteer hours [Target 25,000 hours annually]

HRS Quarterly 6250 4274 July 2011 – 1385 August 2011 – 1489 September 2011 - 1400 Total this quarter - 4274 volunteer hours YTD Total: 4274 volunteer hours

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COMMUNITY CARE



Strengthening volunteerism in the city.

Number of volunteers # Quarterly 220 214 July 2011 - 217 volunteers August 2011 - 219 volunteers September 2011 - 206 volunteers The average for the July - September quarter was 214

LIBRARY



Increase library visits (both physical and virtual)

Number of visits in person or via the web to libraries

# Quarterly 238,000 252,048 July 2011 - 95,172 August 2011 - 74,241 September 2011 - 82,625 YTD Total: 252,048

Library Outreach Programs and Services

Number of Library Outreach program participants

# Quarterly 700 2,359 July 2011 - 13 Sessions (452 Children, 228 Caregivers = 680 partcipants) August 2011 - 27 Sessions (431 Children, 303 Caregivers = 734 participants) September 2011 - 37 Sessions (572 Children, 373 Caregivers = 945 participants) YTD Total Participants: 2,359

COMMUNITY ENGAGEMENT



Maintain involvement in community networks

Attendance at meetings and information / support provided.

# Quarterly 1 1 Community Engagement Staff attended a broad range of network meetings including Migrant Settlement committee, Interfaith Network, Alcohol and other Drugs Network.

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COMMUNITY WELLBEING



Implement the Municipal Early Years Plan

Progress on implementation targets. # Quarterly 1 1 The Municipal Early Years Plan has a range of key actions and targets that have been implemented, progressed and reviewed by the Family and Children’s Partnership. The MEYP aims to guide future planning, delivery and coordination of early education, care and health services, assets, and activities that support children and families in the City of Greater Dandenong.

Promote the municipality as “Child Friendly” city

Progress of implementation of the framework, partnerships and action plan.

# Quarterly 1 1 Family and Children’s services participate in the Asia/Pacific Child friendly city network. The City of Greater Dandenong promotes the key values of a Child Friendly City in all aspects of planning, partnerships and service delivery. The annual Children’s week celebrations also promote the municipality as a Child Friendly City.

Support for Families and Children

Report on early intervention, prevention, education, information and counselling services.

# Quarterly 1 1 Direct support services for family and children: 47 Child FIRST clients; 18 family support clients. Several playgroups, parenting groups, school holiday programs and various family activities conducted. Staff presentations to various children’s services and conferences. There has been an increase in the number of referrals from Child First and direct referrals from internal departments including Playgroup Support Field Officer and Maternal and Child Health teams.

Maternal & Child Health Enhanced Service

Number of families who received the enhanced service in the quarter.

# Quarterly 70 74 74 families accessed the service. All Enhanced Maternal and Child Health Nurse PositionS have now been filled, and are able to accept new referrals immediately.

Maternal & Child Health Enhanced Service - Participation rates for 3.5 year old visits

Report number of checks achieved in the quarter as a percentage of the number of children who have checks due.

% Quarterly 45 431 431 checks for the 3.5 year visits were conducted. This is 78% of the number of children who have checks due, which exceeds the target

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Goal 5. A LEADING COUNCIL

Goal Description

We are a caring Council that is responsive to the community, which encourages democratic participation, involves people in decisions that affect them, strives for excellence in financial management and council services, and is always looking for better ways to do things.

CUSTOMER SERVICE



Maintaining high standards of customer service responsiveness at Service Centres and Call Centre

Percentage of responses made within 15 seconds.

% Quarterly 90 88.92 31,894 calls managed. Grade of Service = 88.92% calls answered within 15 seconds.

CIVIC FACILITIES



Halls and Meeting Rooms managed

Number of external bookings at Council facilities

# Quarterly 450 1002 1,002 external bookings this quarter.

Halls and Meeting Rooms managed

Number of external guests at Council facilities

# Quarterly 59500 65,579 65,579 guests attended external bookings.

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GOVERNANCE



Citizenship Ceremonies Number of Citizenship Ceremonies # Quarterly 2 2 Two ceremonies were held this quarter at the Springvale Town Hall on 20 July and 7 September 2011. Two ceremonies were cancelled due to lack of candidates.

Citizenship Ceremonies Number of persons gaining citizenship # Quarterly 400 227 227 candidates were conferred (obtained citizenship) during this reporting period.

INFORMATION MANAGEMENT



Expansion of service delivery via the Internet

Expansion of service delivery via the Internet and number of additional services available reported

# Quarterly 1 1 Building Services have commenced using our FTP server for nominated Building Services companies to lodge large electronic plans via the web. Cloud based file transfers are being investigated for delivery of Council agendas and minutes to Councillors.

Documents

J Organisational Performance Quarterly Report July ... · The average for the July - September quarter was 214 LIBRARY Performance Indicator Description UOM Frequency Target Actual