Information Technology and Telecommunication Services

Cabinet Briefing

Nick GanesanFayetteville State University

January 6, 2010

Agenda Organization

Staffing & Responsibilities FSU’s Technology Environment Service Catalog

Services provided IT Benchmarks ITTS Focus FY 2009-10

ITTS Division - Organization

Dr. James A. AndersonChancellor & CEO

Mr. Nick GanesanVice Chancellor & CIODivision of Information Technology & Telecom

Ms.Michelle WhitakerDirector

Application Services

Mr. Joe VittorelliDirector

IT Infrastructure Services

Team Title

Client Computing Services· Desktop & Laptops HW & SW· Mobile Phones support· Student Computing· Managed Printing

Academic Computing

Services· Computer Lab HW & SW· Smart Classrooms· Distance Learning rooms

Media Services

· Projector/Sound· Video Capturing· Special Event Support·

Systems Services

· Server Management· E-Mail system· Campus Directory· Storage Systems· Remote Computing (Citrix)

Networking Services· Campus Network· Internet Connectivity· Wireless· Campus Telephone Service

Administrative Systems Technical Services

· BANNER/ORACLE Maintenance· Workflow Automation· ODS/Reporting Service· Data Backup & Recovery· AD-Astra Systems· T2 – Campus Police System· CORE Cashiering Systems

Application Training Services· BANNER Online Modules· Element-K Online Training· FSU skillset training

WEB Services· FSU Website management· Web content management· Blackboard Course management

Team Title

Fayetteville State UniversityInformation Technology & Telecommunications

Functional Chart

FSU ITTS Staffing Chart

FSU Technology Environment

RATIO: Students per IT StaffStudents per IT staff

60 of 957 respondents for whom student FTE count is available (Filtered, modify settings in Data by Institution)

Carnegie Mean Median Min Max FSU DATAMA 185.12 166.16 81.34 401.79 159.3

IT Budget Comparison (FY2008-09)

Salaries & Benefits $ 1,948,302.00 Contractual Services - 22100P $ 104,378.00 Other Services - 22300P $ 368,424.00 Hardware/Software Maintenenace $ 862,033.00 Supplies - 23000P $ 124,997.00 Capital Purchases - 24000P $ 471,075.00 Other Expense Adjustments - 25000P $ 265,016.00 Total FY09 Budget $ 4,144,225.00

ITT Services ScopeDescription CountEmployees 1000Students 6400 +FSU Desktop Computers 1660

FSU Laptops 341Smart Classrooms 57Video Conferencing Facilities 6Interactive 3D Classroom 1FSU Printers 392Fax Machines 127Scanners ?

IT Service CatalogApplication Services Network & Systems

ServicesCollaborative Tools Desktop/Laptop

ServicesInstructional Technology Services

BANNER Application Hosting and Server management

E-Mail Annual Desktop Refresh Smart classroom installation and maintenance

Helpdesk software FSU Network connectivity Calendaring Desktop/laptop Support Streaming Media Services

Reporting - WEBFOCUS Wireless Network Video Conferencing Productivity Software Licensing

Computing Laboratories

CORE - Cashiering Remote Access - CITRIX WEB Conferencing User Training/Orientation Academic Software ( 40 plus discipline specific software)

AD ASTRA - Scheduling Internet Services Telephony New user orientations

Blackboard - Course Management

Managed Print Services Cellular Phone contracts

Freshman Student orientations

Xtender - Scanning and Archiving

RAVE Emergency Notification System

Online Campus directory

Instructional Software licensing

Database management Data Back-up services Distance Learning Technology installation & Maintenance

Data Warehouse Network Cabling Interactive 3D Technology installation & Maintenance

UNCFSU web site Network Security

Data Interface Services Network user account management

Application Research Networked storage management

Application Training Satellite Television – Campus TV Services

Data Security

FSU ITTS Helpdesk Statistics

Helpdesk Service Requests 2008-09 2007-08Academic Computing 435 563Network Services 271 561Desktop/PC/Laptop 2351 1841BANNER/ERP Services 1358 1150Telephone Services 36 26Systems Services 920 695E-Mail Services 165 95ResNet 371 183Print Services 772 538PC Invetory Mgmt 421 243WEB Services 925 1041 8025 6936

Classroom Technologies

Classroom technology 60 of 962 respondents (Filtered to compare with similar institutions) (FY 2008-09 Data)

Technology FSU Data Mean % Median % Min % Max % Count

Wired Internet connections 100% 96.10% 100% 55% 100% 60

Wireless Internet connectivity 66% 57.80% 60% 0% 100% 60

LCD projectors 60% 67.90% 73.50% 5% 100% 60

Computers 60% 51.80% 49.50% 0% 100% 60

Televisions 1% 29.90% 15% 0% 100% 60

Smart boards 52% 6.20% 2% 0% 50% 60Document projectors / systems / cameras 45% 28.60% 10% 0% 100% 60

Clickers (personal response systems) 2% 5.10% 1% 0% 100% 60

Other % 10% 23.20% 80% 2% 100% 60

ITTS FY 09-10 Areas of Focus1. High-Availability of Critical Systems

1. BANNER Hosting2. Redundant WEB site at MCNC3. Explore options for E-Mail Services

1. Outsourcing vs Hosting @ MCNC2. Add 5 more technology-enabled classrooms

1. Budget dilemma – refreshing aged technology-enabled classrooms. Each year at least 5 or more classrooms become 5 or more years old.

3. Technology Training1. Administrative Staff (MS Office & Campus technologies)2. Faculty (Administrative & Classroom technology orientation)3. Students (Campus technology orientation)

4. Decision Support System – Reporting Services1. Explore options for data warehouse/dashboard system

FSU Website Home Page Management The process (not working,

obviously) Technologists and CIO is posting

stuff to the homepage as information becomes available

PR needs to take ownership for the content (information, graphics, photos and timeliness)