It’s Time for It’s Time for Solutions!Solutions!

Jyme Arthur, Ph.D.Jyme Arthur, Ph.D.

ManagerManager

Performance ImprovementPerformance Improvement

It’s Time for Solutions!It’s Time for Solutions!

……or IS it?or IS it?•Don’t “Jump to Solutions!” Don’t “Jump to Solutions!” •To review:To review:

•Clear problem statementClear problem statement•Project purpose & scopeProject purpose & scope•Current SituationCurrent Situation•Cause AnalysisCause Analysis

It’s Time for Solutions!It’s Time for Solutions!

•   Solutions need to address Solutions need to address “deep” (root) causes“deep” (root) causes

•   Ultimately, you will Ultimately, you will – DevelopDevelop– TestTest– ImplementImplement

• BrainstormBrainstorm– Review the topicReview the topic– Silent thinkingSilent thinking– Let ideas flowLet ideas flow– Don’t discuss ideasDon’t discuss ideas– HitchhikeHitchhike– WriteWrite

BrainstormingBrainstorming

BrainstormingBrainstorming

Crucial point: Crucial point:

There must be absolutely NO There must be absolutely NO criticism during the process!!criticism during the process!!

For Questions: Call in For Questions: Call in Now Now

Call in your questions to xCall in your questions to x3-3-9651 9651 oror

Email it to ‘Create’Email it to ‘Create’

Trivia Question #1Trivia Question #1

  What phone number do you call What phone number do you call and what 2 things do you give and what 2 things do you give when calling in a Code Blue?when calling in a Code Blue?

First email to ‘Create’ First email to ‘Create’

with the right answer with the right answer

wins a wins a prize!prize!

It’s Time for Solutions!It’s Time for Solutions!

PART TWOPART TWO

7 Steps to Great Solutions

1. Describe the Need2. Define Goals & Criteria3. Generate Alternatives4. Identify Constraints5. Evaluate Alternatives6. Select the Best Overall Solution7. Follow-up

Step 3

3. Generate AlternativesBrainstorm and look for solutions that are•Quick •Conventional•Unconventional•Workable

Creativity is NOT:

•A zap from out of the blue•Magic•Silliness•Something that only other

people have

Directed Creativity

Deliberate mental action needed to produce novel ideas in targeted areas.

Paul Plsek, Creativity,Innovation, and Quality

Healthcare is SERIOUS Business!

Seminar entitled:“Creative Thinking for Serious People”

Creative Thinking AND

Analytical Thinking

•Combine it!•PDCA (Scientific Method) Stew +

SPICE of creativity!•The medication error team

example•“Stuck Thinking”

5 Mental Actions in Directed Creativity

1. Clarify the focus that requires new thinking

2. Recognize the current facts3. List alternatives for a new

approach4. Make mental associations5. Develop ideas into practical

realities

Express it…

Develop it…

Try it out…

And see what happens!!!

Questions?