Itineris General Short

8/14/2019 Itineris General Short

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ItinerisEnd 2 end solutions and services for utility players

ITINERISSOFTWARE VENDOR

Design, set-up and maintain

standardized utility SW and

applications on MS Dynamics AX2012

ITINERISUTILITY CONSULTANCY

Expertise and consultancy in

defining your to-be enterprise

architecture & business cases

ITINERISSYSTEM INTEGRATOR

Planning, building & integrating

the utilities solution, tailor-made

to your organization

ITINERISCUSTOMER CARE

Guaranteeing the smooth

operating and exploitation of

your utilities solution


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Offering services & solutions for suppliers, grid operators,

water and multi-utility companies


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Supporting all market models and commodities


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Working for major European utility players


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All Itineris solutions based on Microsoft ERP technology


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Itineris solutionscertified by Microsoft


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Best in class modular & scalable solution


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Incorporating flexibility, efficiency & best practices


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Itineris solutions: smart meter & - grid ready


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Operational

Control

Framework

Product lifecycle mgt

Product mgt

Price mgt

Forecast & simulate

Billing

Output & Document mgt

E-invoicing

Multi payment engine

Dunning strategies

Asset administration

Project administration

Planning

Maintenance & Repair

Mobile workforce

Metering

Messaging

Mediation

Portfolio mgt

Campaign mgt

Quotation mgt

Order intake mgt

Customer contact mgt

Modular solutions covering all roles & commodities


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Telvent:

Market Cap: 1.3 Billion USD

450 Utilities world wide Large US footprint

6,000 highly qualified professionals

Itineris & Telventa worldwide partnership


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Itineris offers solutions on a unique platform: UMAX

Integrating tools and best practices for efficient sales

Uniting lean management business philosophy

Based on proven methodologies and working processes

Built on Microsoft Dynamics AX 2012


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UMAX - A powerful business platform for B2C and B2B players


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UMAX - Built to maximize the utility value chain


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UMAX - Itineris utility process overview


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UMAX - Focus on effective sales & maximizing margins

Focus on maximized customer contribution

Effective sales & campaign management

Instant quotation generation & contract intake


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UMAX - Supporting integrated customer life cycle

?

Prospect

Targeted prospect but

did not sign in

Developing your

customers via cross/up sell

Customer

Happy ex customer

Passed away cust.

Unhappy ex customer

Non targeted Prospect

(various reasons)

RIP


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UMAX - Campaigns: Linking channels with processes effectively

Prospects Campaigns

Contract

intake

Outbound

email

Outbound

calling

Online

subscription


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UMAX - Smooth operations through lean business organization

Focus on lead times

Limit cost 2 serve

Increase operational margins


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UMAX - Focus on lead times - first line resolution


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UMAX - Transparent case & workforce management

Workload Management

ROLEA ROLEB ROLEC ROLE

Customer processes

Front Office

Cases

Back-office processes

Workload Allocation

PERIODICITY

Frequent

Adhoc

COMPLEXITY

Low

Expert

MEDIUMTask

Notification

Process Screen


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UMAX - Staying in full control of your utility business

Manage your utility business with confidence


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Executive

view BalancedScorecard

Commercial

view

PMC3

PMC2

PMC1

UMAX - Built-in corporate performance

Operational

view TASK FOCUS

PROCESS & TEAM FOCUS

CORPORATE FOCUS


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UMAX - Instant, real-time & actual status of operations


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UMAX - Proven performance vs. SAP


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UMAX - Built on MS Dynamics AX 2012 = lower TCO

MS DYN AX

2012

ORACLE UTILITIESSAP

ISU

Initial costs in EUROS ()

Software 571.234 1.729.688 1.853.333

Consulting 1.169.745 2.301.429 3.637.039

Hardware 180.188 284.500 882.000

Personnel 346.667 675.000 2.480.000

Training 141.375 263.088 1.271.550

Total 2.409.207 5.253.705 10.123.922

Recurring costs in EUROS ()

SW maintenance 274.192 591.924 1.016.616

Personnel 576.000 1.590.000 3.360.000

3 Year TCO 3.259.399 7.435.629 14.500.538
http://nucleusresearch.com/


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UMAX - Processes based on straight through processing

Reducing lead times, clear roles & tasks

Structuring your business organization


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Eneco entered Belgian B2C market on 8.8.2011 powered by UMAX solution


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We have achieved our three main goals: reducing time to market cutting the cost to

serveand better insight to our sales processes and settlement of contracts Jeroen

Bode - Eneco

Before, users had to switch too often from one system to

another to look for extra information. The assocated risk of error

has been reduced to virtually zero by UMAX Jeroen Bode -

Eneco

The flexibilityof our proposal and contract phase is essential for

serving our customers even better and being able to increase ourturnoverJeroen Bode - Eneco

Customer evidence: Eneco

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Despite the size and complexity of our project the implementation went very

smoothly. Itineris has always acted as a real partner knowing what our business is

about. -Jeroen van Daal - Delta

The ease of use of the microsoft makes the system veryfamilar to our users and lowers the cost of training -

Jeroen Van Daal - Delta

We are much more in control of our businesss and the risks

related to our sector. We have a better overview of our

business and can work focused towards our goals. -Jeroen

van Daal - Delta

Customer evidence: Delta


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Documents

Itineris General Short