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ITIL® Foundaon Cerficate in IT Service Management
The Service Lifecycle
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The Service Lifecycle Download Document – Foundation Course
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© 2014 IT Training Zone LTD unless otherwise stated www.ITtrainingZone.com
Print this document out and display it in your study area.
Watch out for the purpose and objectives for each core volume as you complete the
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Service Lifecycle (based on SS Fig 1.2 The ITIL Core) © Copyright AXELOS Ltd 2011. All rights reserved. Material is reproduced under license from AXELOS
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The Service Lifecycle
7/23/2019 ITIL SERVICE FUNDATIONS
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The Service Lifecycle Download Document – Foundation Course
www.ITtrainingZone.com
© 2014 IT Training Zone LTD unless otherwise stated www.ITtrainingZone.com
Service Strategy sets high level policies and objectives and defines what sorts of services are
offered, and who the customers for those services are.
Processes include Service Portfolio Management, Financial Management, Demand
Management, Business Relationship Management and Strategy Generation.
Service Design builds the services, including aspects such as hardware, software,
documentation, training, and implementation.
Processes include Service Catalogue Management, Supplier Management, Service Level
Management, Availability Management, Capacity Management, Design Coordination and IT
Service Continuity Management.
Service Transition deals with the move of services from development to the live environment.
Processes include Evaluation, Service Validation and Testing, Service Asset and Configuration
Management, Change Management and Release and Deployment Management.
Service Operation looks after the day to day management of services once they are live.
Processes include Incident Management, Problem Management, Request Fulfilment, Event
Management and Access Management.
Continual Service Improvement deals with learning and improvement through all the elements
of the life cycle. Continual Service Improvement has links to all the elements of the lifecycle.
Continual Service Improvement
Service Operation
Service Design
Service Transition
Service Strategy
