ITIL Orientation Intro Sharing Slides

8/6/2019 ITIL Orientation Intro Sharing Slides

1/53

IXIC Jri`dxnxijd Vjrmskjq

Knrbidf`rKnrbidf`r Ojdspcxidf _jcpxijds +vvv$kosidhin$ojg)Ojdspcxidf _jcpxijds +vvv$kosidhin$ojg)_poo`sslpc Bpsid`ss by Q`jqc` xkrjpfk Qrjo`ss ndh Xjjcs_poo`sslpc Bpsid`ss by Q`jqc` xkrjpfk Qrjo`ss ndh Xjjcs


2/53


3/53

Knrbidf`r

Ojdspcxidf

_jcpxijdsNf`dhn

Hny >

' IXIC Idxrjhpoxijd

' IXIC Cil` Oyoc`

' Gnm` IX R`nc

Knrbidf`r Ojdspcxidf _jcpxijds


6/53

Knrbidf`r

Ojdspcxidf

_jcpxijdsIXIC Idxrjhpoxijd IX_G IX _`r|io` Gndnf`g`dx

' Igqc`g`dxnxijd ndh gndnf`g`dx jl ^pncixy IX _`r|io`s

xknx g``x xk` d``hs jl bpsid`ss' Q`rljrg`h by IX _`r|io` Qrj|ih`rs xkrjpfk nd

nqqrjqrinx` gi{ jl q`jqc`# qrjo`ss ndh Idljrgnxijd


`o dj jfy' Xj `dspr` IX s`r|io`s nr` ncifd`h vixk bpsid`ss d``hs


7/53

Knrbidf`r

Ojdspcxidf


IX_G B`d`lixs

' Bpsid`ss B`d`lixs

Idor`ns`h pncixy# R`cnxijdskiqs# Qrjhpoxi|ixy

' Lidndoinc B`d`lixs


Qcndd`h ndh Ojdxrjcc`h sq`dhidf

' @gqcjy`` B`d`lixs

Idor`ns`h qrjhpoxi|ixy# xrndsqnr`doy


8/53

Knrbidf`r

Ojdspcxidf


IXIC

' Lrng`vjrm jl b`sx qrnoxio`s

' H`sorib`s ncc xnsms# noxi|ixi`s# idqpxs ndh jpxqpxs

B`sx Qrnoxio`s


' Xk` gjsx `llioi`dx +c`nsx ngjpdx jl `lljrx) ndh`ll`oxi|` +b`sx r`spcxs) vny jl noojgqciskidf nxnsm# bns`h jd r`q`nxnbc` qrjo`hpr`s xknx kn|`

qrj|`d xk`gs`c|`s j|`r xig` ljr cnrf` dpgb`r jlq`jqc`


10/53

Knrbidf`r

Ojdspcxidf

_jcpxijdsIX_G , IXIC @|jcpxijd

_ysx`gs

Gndnf`g`dx

IX Idlrnsxrpoxpr`

Gndnf`g`dx

IX _`r|io`

Gndnf`g`dx

>961 ;1s >9;1 91s >991s jdvnrhs


Bpsid`ss ' IX

Idx`frnxijd

Bpsid`ss ' IX

Ncifdg`dx_`r|io` LjopsR`sjpro` Ljops

IXIC \> IXIC \2 IXIC \?


12/53

Knrbidf`r

Ojdspcxidf

_jcpxijdsNf`dhn

Hny >

' IXIC Idxrjhpoxijd

' IXIC Cil` Oyoc`

' Gnm` IX R`nc



14/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_xrnx`fy

Gj|idf lrjg vk`r` yjp nr` xj vk`r` yjp

vndx xj b` id xk` lpxpr` xkrjpfkspsxnidnbc` ojgq`xixi|` nh|ndxnf`


Ojgqndy

Djv[ Y \isijd

['Yjpr jll`ridf

U ' Opsxjg`r D``hs

Y' Okndf` id Opsxjg`rB`kn|ijr

[ 7 U-Y


16/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` _xrnx`fy

Fjncs

' Xj lifpr` jpx xk` bpsid`ss jqqjrxpdixy

' H`sifd# h`|`cjq# igqc`g`dx s`r|io` gndnf`g`dxns n sxrnx`fio nss`x bncndo`h vixk bpsid`ssjb `oxi|`



17/53

Knrbidf`r

Ojdspcxidf


H`lid` Gnrm`x

H`|`cjq Jll`ridfs

H`|`cj _xrnx` io

>$ Opsxjg`r Pdh`rsxndhidf

2$ Pdh`rsxndh Jqqjrxpdixy

?$ Ocnssily , \ispnciu`

>$ H`lid` Gnrm`x _qno`

2$ _`r|io` h lidixijd

?$ _`r|io` Qjrxljcij# Onxncjfs

>$ _`r|io` Gndnf`g`dx ns n sxrnx`fio Nss x


Nss`xs

Qr`qnr` ljr

@{`opxijd

$ rn `f o ss`ssg`d

?$ _`xxidf Jbe`oxi|`s# g`xrios ljr nss`ssg`dx

>$ Ncifd s`r|io` nss`x vixk opsxjg`r jpxojg`

2$ H lid` O_L , Ojgq`xixi|` ndncysis

?$ Qrijrixiu` id|`sxg`dx

8$ Ncifdg`dx vixk opsxjg`r d``h

0$ @{qndsijd , Frjvxk


18/53

Knrbidf`r

Ojdspcxidf


_`r|io` Nss`x

' Onqnbicixy jr r`sjpro` jl n s`r|io` qrj|ih`r

' Ps`h xj or`nx` |ncp` id xk` ljrg fjjh * s`r|io`s

' No~piridf r`sjpro` is `nsi`r xknd onqnbicixy


@{5

' R`sjpro`s

IX Idlrnsxrpoxpr`# _jlxvnr`# Onqixnc

' Onqnbicixi`s

Qrjo`ss# Lpdoxijds# Mdjvc`hf`


19/53

Knrbidf`r

Ojdspcxidf


\ncpnxijd

' Qrj|ih`s bpsid`ss ndh IX xk` g`nspr`g`dx xj

nfr`` jd xk` |ncp` jl IX s`r|io`s

' Ojsx \s B`d`lix Ndncysis


' \ncp` or`nx`h by ojgbididf vnrrndxy ndh pxicixy


20/53

Knrbidf`r

Ojdspcxidf


Qrjo`ss

' Lidndoinc Gndnf`g`dx

' H`gndh Gndnf`g`dx

' Qjrxljcij Gndnf`g`dx


Noo`ssjri`s' Rism Gndnf`g`dx


21/53

Knrbidf`r

Ojdspcxidf


_`r|io` _xrnx`fy

_`r|io` H`sifd

_`r|io` Xrndsixijd




Bpsid`ss


23/53

Knrbidf`r

Ojdspcxidf


_`r|io` Qjrxljcij

' Ojccòxijd jl sysx`gs# xjjcs ljr xk` gndnf`g`dx ndh ojdxrjc jls`r|io`s xkrjpfk xkìr cilòyoc`

_`r|io` _jcpxijds

' Ncc r`sjpro`s# onqnbicixi`s jl d``h`h ndh nfr``h r`~pir`g`dxs


ò dj jfy ro ò pr`

' Bcp` qridx jl s`r|io` igqc`g`dxnxijd id x`rgs xòkdjcjfy# xjjcs ndhgndnf`g`dx sysx`gs

Qrjo`ss

' _`x jl qrjo`hpr`s xj kndhc xk` `dxir` bpsid`ss jr s`r|io`s so`dnrij

G`nspr`g`dx _ysx`gs

' G`nspr`g`dx ndh g`xrios sysx`g xj `|ncpnx` xk` s`r|io` |ncp`


24/53

Knrbidf`r

Ojdspcxidf


Qrjo`ss

' _`r|io` C`|`c

' _`r|io` Onxncjf

' Onqnoixy Gndnf`g`dx


' N|nicnbicixy Gndnf`g`dx

' Ojdxidpixy Gndnf`g`dx

' _`oprixy Gndnf`g`dx' _pqqci`r Gndnf`g`dx


25/53

Knrbidf`r

Ojdspcxidf


_`r|io` _xrnx`fy

_`r|io` H`sifd

_`r|io` Xrndsixijd




Bpsid`ss


26/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` XrndsixijdJbe`oxi|`s

' Xk` h`|`cjqg`dx ndh igqrj|`g`dx jl onqnbicixi`s ljr

xrndsixijdidf d`v ndh okndf`h s`r|io`s idxj jq`rnxijdQrjo`ss

'


' _`r|io` Nss`x , Ojdlifprnxijd Gndnf`g`dx

' Okndf` Gndnf`g`dx

' R`c ns` , H`qcjy Gndnf`g`dx

' \ncihnxijd , X`sxidf


27/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` Xrndsixijd

Mdjvc`hf` Gndnf`g`dx

' Hnxn# Idljrgnxijd# Mdjvc`hf`# Vishjg

Ojgqjd`dxs

' _`r|io` Mdjvc`h ` Gndn `g`dx _ sx`g


' Ojdlifprnxijd Gndnf`g`dx _ysx`gs

' Ojdlifprnxijd Gndnf`g`dx Hnxn Bns`

' Mdjvd @rrjr HnxnBns`


28/53

Knrbidf`r

Ojdspcxidf


Ojdlifprnxijd Gndnf`g`dx

Ih`dxilionxijd

_xnxps

Ojdxrjc


R`qjrxidf\`rilionxijd ,

Nphix


29/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` XrndsixijdOkndf` Gndnf`g`dx

' Xj `dspr` sxndhnrhiu`h g`xkjhs ndh qrjo`hpr`s nr`

ps`h' @llioi`dxcy xj gidigiu` xk` igqnox


' Djrgnc# _xndhnrh , @g`rf`doy Okndf`s

H`oih`s prf`doy

' Gidjr# _ifdiliondx# Gnejr

H`oih`s Igqnox

' @ONB# ONB# OG nqqrj|ncs ljr RLOs


30/53

Knrbidf`r

Ojdspcxidf


R`c`ns` ndh H`qcjyg`dx Gndnf`g`dx

' Xj h`qcjy r`c`ns`s idxj qrjhpoxijd ndh `sxnbcisk

ps` jl xk` s`r|io` id jrh`r xj h`ci|`r |ncp` xjopsxjg`r ndh b` nbc` xj kndh j|`r s`r|io`j `rnxijd


R`c`ns`

' Ojcc`oxijd jl Npxkjriu`h okndf`s xj nd IX s`r|io`

R`c`ns` Pdix

' Qjrxijd jl s`r|io` jl IX idlrnsxrpoxpr` i` djrgnccy

r`c`ns`h xjf`xk`r ns q`r jrf r`c`ns` qjcioy


31/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` XrndsixijdR`c`ns` Gndnf`g`dx X`rgidjcjfi`s

' OI Ojdlifprnxijd Ix`g

' HGC H`lidixi|` G`hin Cibrnry

' H_ H`lidixi|` _qnr`s


' Gnejr R`c`ns` Rjcc jpx jl d`v KV * _V |>

' Gidjr R`c`ns` L`v gidjr igqrj|`g`dxs |>$>

' @g`rf`doy Li{ ^piom li{ ljr n qrjbc`g |>$>$>

K bi


32/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` Xrndsixijd_`r|io` \ncihnxijd , X`sxidf

' Xj `dspr` xknx ncc d`v jr okndf`h IX s`r|io`s

gnxok xk` h`sifd sq`oilionxijds ndh vicc g``xbpsid`ss d``hs ns v`cc$


' Idoih`dxs# _H Onccs r`hpoxijd

' Gidigiu` qrjbc`g

' R`hpo` ojsx

' Igqrj|`s ~pncixy

K bi


33/53

Knrbidf`r

Ojdspcxidf


_`r|io` _xrnx`fy

_`r|io` H`sifd

_`r|io` Xrndsixijd




Bpsid`ss

Knrbidf`r


34/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` Jq`rnxijd

Jbe`oxi|`

' Xj `dnbc` `ll`oxi|`d`ss ndh `llioi`doy id

h`ci|`ry ndh spqqjrx jl IX s`r|io`s

' Noki`|idf bncndo` id IX Jq`rnxijd


' OjggpdionxijdLpdoxijds _`r|io` H`sm X okdionc Gndnf`g`dx Nqqcionxijd Gndnf`g`dx IX Jq`rnxijd Gndnf`g`dx

Qrjo`ss Idoih`dx Gndnf`g`dx Qrjbc`g Gndnf`g`dx @|`dx Gndnf`g`dx R`~p`sx Lpcliccg`dx Noo`ss Gndnf`g`dx

Knrbidf`r


35/53

Knrbidf`r

Ojdspcxidf


' Bncndo`h \i`v

Idx`rdnc Ljops |*s @{x`rdnc Ljops

_xnbicixy |*s R`sqjdsi|`d`ss

^pncixy jl _`r|io` |*s Ojsx jl _`r|io`

R`noxi|` |*s Qrjnoxi|`


' pdox jds

R`l`rs xj x`ng jr frjpq jl q`jqc` ndh xk` xjjcs xk`y ps` xj onrryjpx jd` jr gjr` qrjo`ss`s jr noxi|ixi`s

' Qrjo`ss

_`x jl ojjrhidnx`h noxi|ixi`s ojgbididf ndh igqc`g`dxnxijdr`sjpro`s ndh onqnbicixi`s xj qrj|ih` |ncp` xj opsxjg`rs jrsxnm`kjch`rs

Knrbidf`r

_ i J i


36/53

Knrbidf`r

Ojdspcxidf


X`okdionc

Gndnf`g`dx

Gnid Lrng`

IX Jq`rnxijds

OjdxrjcOjdsjc` Gfgx

Ejb _ok`hpcidf

Bnompq , R`sxjr`

Nqqcionxijd

Gndnf`g`dx

KR Nqqs

_`r|io`

H`sm

IX Jq`rnxijd Gndnf`g`dx


_`r|`r

D`xvjrm

_xjrnf`

Hnxnbns`

H`smxjq

Lnoicixi`s

Gndnf`g`dxHnxn O`dx`rs

R`oj|`ry _ix`s

Ojdsjcihnxijd jl Ojdxrnoxs

Lidndoinc Nqqs

Knrbidf`r

_ i J i


38/53

Knrbidf`r

Ojdspcxidf

_jcpxijds_`r|io` Jq`rnxijd_miccs

' X`okdionc# Ojggpdionxijd# Bpsid`ss pdh`rsxndhidf

Xjjcs

' Ojgqpx`riu`h s`r|io` h`sm


' j o` s`r| o`s

' V`b ndh @gnic

' _`cl K`cq ljr opsxjg`rs

' Cidmnf`s xj _CN# OGHB' Noo`ss xj n|nicnbicixy gjdixjridf xjjcs $$

Knrbidf`r

_ i J xi


39/53

Knrbidf`r

Ojdspcxidf


_`r|io` H`sm MQI

' / jl onccs r`o`i|`h

' / jl onccs xrndsl`rr`h xj jxk`r sxnll

' Oncc r`sjcpxijd xig`


' Opsxjg`r _nxislnoxijd

' Ps` jl k`cq h`sm

Knrbidf`r

_ i J xi


40/53

f

Ojdspcxidf


Qrjo`ss

' @|`dx Gndnf`g`dx

' Idoih`dx Gndnf`g`dx

' Qrjbc`g Gndnf`g`dx


' R`~p`sx Lpcliccg`dx

' Noo`ss Gndnf`g`dx

Knrbidf`r

_ i J xi


42/53

Ojdspcxidf


Idoih`dxs Gndnf`g`dx

' Pdqcndd`h idx`rrpqxijd xj nd IX s`r|io` jr

r`hpoxijd id xk` ~pncixy jl s`r|io`

' Gndnfidf vixk id nfr``h c`|`c


_`r|io` R`~p`sx' R`~p`sx by ps`r ljr idljrgnxijd# nh|io`#

sxndhnrh okndf`# noo`ss xj nd IX _`r|io`

Qrijrixiunxijd

' Igqnox - Prf`doy +Dj @gjxijdnc l``cidfs)

Knrbidf`r

_`r|io` Jq`rnxijd


43/53

Ojdspcxidf


Idoih`dx Gndnf`g`dx Noxi|ixi`s

Cjffidf

Onx`fjriunxijd# idixinc

_pqqjrx , Qrijrixiunxijd#ocjspr`

#

xijd%


Id|`sxifnxijd ndhHinfdjsis

R`sjcpxijd ndh

R`oj|`ry

Idoih`dx Ocjspr`@2@jvd`rsk

iq

ojggpdio

_H R`sqjdsibicixy

Knrbidf`r

_`r|io` Jq`rnxijd


44/53

Ojdspcxidf


Idoih`dx Gndnf`g`dx MQIs

' Xjxnc / jl idoih`dxs

' % jl idoih`dxs ocjs`h vixkid _CN r`sqjds` xig`

' % jl idoih`dx ocjs`h by _H vixk jpx r`l`r`do` xj


d`{x c`|`c spqqjrx' N|`rnf` ojsx q`r idoih`dx

' / ndh % jl idoih`dxs sjc|`h r`gjx`cy vixk jpx n

|isix

Knrbidf`r

O_`r|io` Jq`rnxijd


45/53

Ojdspcxidf

_jcpxijds_`r|io` Jq`rnxijdQrjbc`g Gndnf`g`dx

' Xj gidigiu` xk` nh|`rs` igqnox jl idoih`dxs ndh

qrjbc`gs xknx nr` onps`h by `rrjrs vixk id IXidlrnsxrpoxpr` ndh xj qr`|`dx xk` r`oprr`do` jl idoih`dxsr`cnx`h xj xk`s` `rrjrs


Qrjbc`g

' Pdmdjvd pdh`rcyidf onps` jl jd` jr gjr` idoih`dxs

Mdjvd @rrjr

' Mdjvd pdh`r cyidf onps`

' M@HB Mdjvd @rrjr Hnxn Bns`

Vjrmnrjpdh

' Ps`h xj r`sxjr` nfr``h s`r|io` jq`rnxijd N_NQ

Knrbidf`r

O cxi_`r|io` Jq`rnxijd


46/53

Ojdspcxidf


Qrjbc`g Gndnf`g`dx

Idoih`dx Gndnf`g`dx Qrjbc`g Gndnf`g`dx Okndf` Gndnf`g`dx

Idoih`dx

Idoih`dx

Idoih`dx Qrjbc`g

Qrjbc`g M@

Mdjvd

RLO

RLO


Idoih`dx @rrjr

Knrbidf`r

O cxi_`r|io` Jq`rnxijd


47/53

Ojdspcxidf


R`~p`sx Lpcliccg`dx

' Xj qrj|ih` nd `ll`oxi|` ndh `llioi`dx okndd`c ljr

ps`rs xj gnm` r`~p`sxs# fnid idljrgnxijd ndhjbxnid sxndhnrh s`r|io`s


'

' Gjh`cs Qr`h`lid`h vixk sjg` ljrg jlnqqrj|ncs

Knrbidf`r

Ojdspcxidf_`r|io` Jq`rnxijd


48/53

Ojdspcxidf


Noo`ss Gndnf`g`dx

' Xj frndx npxkjriu`h ps`rs xk` rifkx xj ps` n

s`r|io` vkic` qr`|`dxidf xj djd'npxkjriu`h ps`rsid jrh`r xj qrjx`ox ojdlih`dxincixy# idx`frixy ndhn|nicnbicix jl Idljrgnxijd * Idlrnsxrpoxpr`


' Noxi|ixi`s

R`~p`sx \`rilionxijd Qrj|ihidf Rifkxs Gjdixjridf Ih`dxixy _xnxps Cjffidf , Xrnomidf

Noo`ss R`gj|idf jr R`sxrioxidf Noo`ss

Knrbidf`r

Ojdspcxidf_`r|io` Jq`rnxijd


49/53

Ojdspcxidf


Gnm` IX R`nc

' \ncp` xj bpsid`ss

' @ll`oxi|`d`ss ndh @llioi`doy jl IX _`r|io`h`ci|`ry


' Idor`ns`h R`xprd jd Id|`sxg`dxs

Knrbidf`r

OjdspcxidfIXIC Cil` Oyoc`


50/53

Ojdspcxidf


_`r|io` _xrnx`fy

_`r|io` H`sifd

_`r|io` Xrndsixijd




Bpsid`ss

Knrbidf`r

OjdspcxidfO_I


52/53

Ojdspcxidf

_jcpxijdsO_I

Vknx is jpr \isijd

Vk`r` nr` v` +Ns Is

_o`dnrij)

Vk`r` hj v` vndx

Bpsid`ss \isijd#

Gissijd# fjncs

Bns` cid`

nss`ssg`dxs

G`nspr`nbc`


+Xj b` so`dnrij)

Kjv hj v` gj|`

Xk`r`:

Hih v` r`nok xk`

H`sxidnxijd

Xnrf`xs

_`r|io` , Qrjo`ss

Igqrj|`g`dxs

G`nspr`g`dx ,

G`xrios

Knrbidf`r

OjdspcxidfXkndm Yjp


53/53

Ojdspcxidf

_jcpxijdsXkndm Yjp


hgndepcnAkosidhin$ojg

Y J P

G n m ` x k ` H i l l ` r ` d o ` .

Documents

ITIL Orientation Intro Sharing Slides