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P R E S E N T E D B Y :
I n s t i t u t e o f M a n a g e m e n t
ITIL® 4 Foundation
Key Course Details
Available Australia wideLocation
2 or 3 days courseDuration
EnglishLanguage
Background
ITIL® 4 is designed to help organisations overcome the increasing
challenges of today’s complex digital developments. It provides
skills and strategic foundations that empower Service Professionals
and IT Professionals to successfully integrate their resources and
capabilities into a seamless business service offering.
This certificate is designed to complement and upgrade skills
earned through ITIL® v3.
About the course
L E A R N M O R E
ITIL® and the Swirl logo™ are registered trademarks of AXELOS Limited, used under
permission of AXELOS limited. All rights reserved.
Learning outcomes
Audience
Methodology
By the end of this course you will confidently be able to:
• Provide valuable input on integrating IT with business requirements
• Adopt agile operational processes
• Efficiently interact between clients and providers
• Create seamless operational transformations and transitions
The ITIL® Foundation certification will give you the essential knowledge about service management, how it can be executed to
enhance the quality of service management within an organisation and adequately contribute to business value.
It targets both professionals in service provision roles as well as IT professionals such as:
● Business managers ● Business process owners ● Team leaders ● Service designers ● Supervisory staff ● Service Desk
staff ● IT architects ● IT planners ● IT security managers ● IT consultants ● IT audit managers
The teaching methodology of this training course combines face to face learning and engaging role play scenarios. The course
is intended to be practical and interactive.
ITIL® 4 Foundation
ITIL® 4 Foundation
the entry level certification, offering
a general awareness of key-
elements, concepts and terminology
used in ITIL® 4
ITIL® Managing
Professional [MP]
The ITIL® Certification Program
ITIL® Strategic
Leader
ITIL® Managing
Professional [MP]
Transition
stream provides practical and
technical knowledge about how to
run successful (IT) projects, teams
and workflows
provides a clear understanding of
how IT influences and directs
business strategy
recognises the achievements of
individuals having obtained ITIL® v3
certifications, i.e. being an ITIL®
Expert or have achieved 17 credits
from across the scheme.
Successfully completing the module
obtains the ITIL® MP designation
Course Exam and Certification
Certification: ITIL® 4 Foundation Exam: 60 minutes
Duration: 2 or 3 days Questions: 40 multiple choice
Materials: Course materials + exam Materials permitted in exam: None/Closed book
Practice: Service Management Pass mark: 65% or raw score of ≥ 26 marks
Assessment Requirement
Entry RequirementsThere are no prerequisites for the Foundation Certificate. However, upon its successful completion, this Foundation course is a
pre-requisite for more advanced ITIL® 4 courses.
Pre-requisites
Course Material
For your convenience and quick reference, a student manual that includes a copy of all material presented will be provided to
you. You will also receive two Practice Exams and the ITIL® 4 Pocket Guide to help you prepare for a successful test.
Supplementary material through AXELOS’s ‘My ITIL’ membership will also be accessible to you.
Course Value Add
If you are keen on boosting your career with complementary skills and certificates, we recommend the following courses to
you:
● Service Management: COBIT 5 and COBIT 2019 ● Programme and Project Management: Managing Successful
Programmes (MSP), PRINCE2® and PRINCE2® Agile ● Agile ways of working: AgilePM, AgileBA, Kanban, SCRUM, Lean IT,
DevOps and AgileSHIFT™
PRINCE2®, PRINCE2 Agile® and MSP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Institute of Management is a reseller
of PRINCE2 Agile® through Aspire Australasia Pty Ltd trading as Inspiring Projects ABN 63 122 098 686
Path to Further Development
blueVisions, our parent company, is an international management consultancy, and all the trainers we recruit to deliver our
courses have many years of leadership roles and practical experience in the specific topics they teach.
Real Experience, Real Results
Key customer messaging
Training design Contextualisation Mode of delivery
Customisation
IM can provide customised training material to any client
which closely links the training design and delivery to the
clients needs and expectations.
Many customers use this service to provide the most
beneficial training to their staff.
Discuss this option further with our skilled relationship team.
10Train with us today
Call today (0858) 1121 2523 [email protected] / [email protected]
Institute of Management are leaders in the fields of
project, business and leadership management.
Train with us today for real experiences and real
results.
The Institution of Engineers, Indonesia (PII) was established in 1952 through direct instruction of founding father Ir. Soekarno. Since 2014 PII has been given the mandate by the Law No.11/2014 acting as the engineering authority to encourage and develop national engineers to become Professional Engineers
and to maintain their license through Continuing Professional Development (CPD)
Institut Teknologi Indonesia (ITI) was established in 1983 as a result of PII National Congress XI in Palembang via the Decree of Yayasan Pengembangan Teknologi Indonesia (YPTI) under supervision of Prof. B.J Habibie as Chairman of Board of Advisor. ITI aimed to enhance quality and increase numbers of
Indonesian Engineering Graduates through development of science and technology.
