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ITIL 2011 - The Big Picture v.2.3 - CFN Consult · Gap analysis Benchmarking Service measurement Metrics and scorecards Service reporting SWOT Return on investment Technical documentation

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Page 1: ITIL 2011 - The Big Picture v.2.3 - CFN Consult · Gap analysis Benchmarking Service measurement Metrics and scorecards Service reporting SWOT Return on investment Technical documentation

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