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ITIL 2011 Process Maps Visio-3 Service Transition
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ITIL Service Transition
Processes outside the
IT Organization
ITIL Processes outside
Service Transition
ITIL Processes outside
Service Transition
Processes outside the
IT Organization
+
IT Service
Management
External
Supplier Process
+
Service Design
+
Service
Operation
Customer
Process
External
Supplier Process
+
Service Strategy
+
Service Design
+
Service
Operation
+
Continual
Service
Improvement
The ITIL® Process Map V3 2011 Edition:
The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative.
complete - consistent - fully adaptable to your IT organization`s needs.
In Microsoft Visio™, ARIS™ and other leading process management platforms.
Online demo, webinars and information:
www.it-processmaps.com
[email protected] | Tel. +49 (0) 8363 927396
© IT Process Maps GbR
+
Project Mgmt.
(Transition
Planning &
Support)
+
Service Asset &
Configuration
Management
+
Knowledge
Management
+
Change
Management
+
Service
Validation &
Testing
+
Release &
Deployment
Management
+
Application
Development
All information originating from
Service Management processes is
input for the Knowledge
Management process. Displaying all
inputs within this Overview Diagram
is therefore not practicable.
+
Change
Evaluation
+
Service Strategy
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