Shared Services Canada: An Update on Transformation Initiatives

ITAC

February 12, 2013

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SSC Service Transformation Model

Mandated to deliver

An organisation designed to transform (PBOM)

An applied transformation methodology

Industry, workforce, and

partner relationships

Integrated technology

services

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Transformative by design

Transformation Methodology

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Operate Build Plan Service Strategy & Service Design Service Transition Service Operations

Management (enabling services such as HR, Finance and Procurement among others)

Step  1:    Current  State  

u Inventory  u Applica3on  Map  

u Networks  Map  u Case  Studies,  Industry  Trends  

Step  2:  Requirements  

Step  3:    End  State  

Step  4:    Plan  and  Procure  

Step  5:    Execute  

u Requirements  Analysis  

u Engagement  Strategy  

 

u Target  Architecture  

u Target  Organiza3on  

u Service  Delivery  Model  

u Consolida3on  Strategy  and  Plan  

u HR  Strategic  Plan  

u Change  Mgmt.  Plan  

u Business  Case(s)  

u Progress  Reports  

u Benefits  Reports    

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DCC & Telecom Transformation Strategies

Commodi6ze  Modernize  

Standardize  Reduce  

Key  Driver:    Capital  refresh  lifecycle  

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Conceptual End State – Simpler, Safer and Smarter

Enterprise  

Security  

GC  Network  Regional  and  Interna3onal  Carriers  (377,000  users;  3500+  loca3ons)  

Internet  

Public  Servants  GC  Offices  

Businesses  Governments  

Canadians  

Development  Centre  •  Separate  Development  Data  Centres  for  best  support  of  applica5on  development  

•  Leading  prac5ce  to  ensure  strong  segrega5on  of  produc5on  environment  from  non-­‐produc5on  

Geographic  Diversity  

•  Data  Centres  in  pairs  for  high  performance  

•  Data  Centres  in  diverse  loca5ons  for  disaster  tolerance  

Virtual  Private  Cloud  

Produc3on  X  

Development  

Produc3on  Y  

Sensi6ve  Data  Enclaves  

Allies  (+Interna)onal)  

Business  Con3nuity  

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Schedule for DCC and Telecom Transformations Step  1:    Current  State  

Step  2:  Requirements  

Step  3:    End  State  

Step  4:    Plan  High-­‐Level                                  Detailed  

Step  5:    Execute  Wave  1  

Step  5:    Execute  Wave  2  

Step  5:    Execute  Wave  3  

Plans  

Program  Management:  Project  Management,  Repor3ng,  Communica3ons,  Governance,  Stakeholder  Engagement,  Finance  

Dec.  2013  

Mar.   Jun.   2014   2020  2016   2018  Sep.   Sep.